BCN

Helps customers and Technology Advisors manage BCN services with centralized visibility into service activity, network performance, orders, billing, and operations.

Maintains resilient, secure connectivity to support business continuity, uptime, and performance as network needs grow.

Connects and protects business locations with managed, scalable networking and integrated security designed to support reliable performance and business agility.

Keeps businesses connected with flexible wireless options for primary access, expanded reach, backup, failover, and temporary needs.

Provides visibility into network health, timely outage alerts, and issue-resolution support to help maintain uptime and performance.

Provides expert management of network equipment to support high-performance communications and let customers focus on their business.

Protects business networks with managed, monitored firewall security that supports secure access and high-performance traffic across locations.

Enables remote network equipment recovery, reduces unnecessary onsite visits, and improves availability across locations.

Gives teams reliable, flexible business communications across devices, with advanced phone-system features and Microsoft Teams integration.

Helps call center teams manage customer interactions, improve service delivery, and support remote and hybrid operations.

Modernizes business calling with flexible, scalable SIP services that support existing phone systems or carry IP PBX voice over data networks.

Replaces aging copper lines with application-matched technologies that support critical analog systems, simplify migration, and help reduce costs.

Provides reliable, scalable business voice services through one point of contact, with options for local, long-distance, and toll-free calling.

Enables users to send and receive faxes securely from anywhere without maintaining physical fax equipment.

BCN PRISM

BCN PRISM is a digital experience platform for BCN customers and Technology Advisors. It brings service information, network performance visibility, service assurance, orders, billing, and operational insights together in a centralized digital environment. Users can access service inventory, invoice history, order status, ticket visibility, and network monitoring information. For actively monitored services, PRISM provides service status and health, ping and latency metrics, performance indicators, and interactive maps. PRISM Ops, BCN’s BSS/OSS platform and operational system of record, supports the digital experiences and connects them with service delivery and operational systems. The platform is designed to expand with additional capabilities, integrations, and operational insights.

• View Services In One Place
  Access key information about BCN services and lifecycle activity through one digital experience, rather than navigating separate sources for inventory, performance, assurance, orders, and billing.
• Centralize Operational Information
  Provides a centralized operational system of record to support PRISM’s customer and Technology Advisor experiences.
• Monitor Service Health And Performance
  View status, health, latency, ping, and other performance information for actively monitored services, with interactive maps to help users see monitored services.
• Track Orders Billing And Service Issues
  Access order progress, billing history, service assurance and ticket information, and monitoring details in a centralized experience to support day-to-day service management.
• Connect And Synchronize Operational Systems
  Connect PRISM’s digital experience with BCN’s operational systems and system of record to support consistent, synchronized information across connected systems.
• Expand Capabilities Over Time
  Provides a foundation for continued platform development, accommodating additional capabilities, integrations, and operational insights as BCN evolves the experience.

Network as a Service (NaaS)

BCN’s fully managed Network as a Service integrates Dedicated Internet Access, fiber, broadband, and wireless into a seamless connectivity experience. Designed for reliability and scalability, it combines intelligent failover, diverse carrier options, and proactive network management to help businesses maintain uptime, support mission-critical applications, and optimize network performance. The service is secure and cost-effective, supporting business continuity while minimizing connectivity risk.

• Combine Multiple Network Access Technologies
  Bring DIA, fiber, broadband, and wireless together in one connectivity service to support business network needs.
• Maintain Connectivity Through Intelligent Failover
  Support continuous connectivity with intelligent failover designed to help keep business operations and mission-critical applications online.
• Manage Networks Proactively
  Rely on proactive network management to support connectivity uptime and performance.
• Use Diverse Carrier Options
  Access diverse carrier options to support reliable connectivity and help minimize network risk.
• Scale Connectivity With Business Needs
  Adapt the connectivity service as business requirements change while supporting mission-critical applications and continuity.
• Protect Business Network Connectivity
  Keep business connectivity secure as part of a managed service designed for reliable network operations.
• Optimize Network Performance
  Support high-performance connectivity for business operations and mission-critical applications.
• Manage Connectivity Cost-Effectively
  Use a cost-effective managed connectivity service designed to meet business networking needs.

BCN SD-WAN and SASE Solutions

BCN provides managed SD-WAN and SASE solutions for secure, resilient connectivity and network management. Its portfolio includes Cato Networks, Adaptiv Networks, Bigleaf Networks, Cisco Meraki, and Peplink. Select SASE offerings, including the Cato Networks-powered solution, bring networking and security together in a cloud-native platform with threat protection, secure web gateways, next-generation firewalls, and zero-trust access. Solutions are tailored to business needs and support performance, security, and scalability across locations.

• Secure Users And Applications
  Apply security and optimize performance for users, applications, and data across their connections through a unified cloud-native platform.
• Protect Against Cyber Threats
  Use integrated threat protection to help defend business connectivity and data against evolving cyber threats.
• Optimize Application Traffic
  Manage traffic across connections and route it according to application needs, helping support performance for critical operational data.
• Maintain Reliable Connectivity
  Support reliable connectivity through resilient network management and the ability to manage traffic across multiple connections.
• Secure Web Access
  Integrate secure web gateways into the SASE platform to provide web security as part of the broader networking and security solution.
• Strengthen Network Protection
  Include next-generation firewall capabilities within the unified SASE platform to strengthen network protection.
• Control Secure Access
  Use integrated zero-trust access to support secure access control for users connecting to applications and data.
• Choose A Tailored Network Solution
  Select from BCN's portfolio of network technology partners and receive a solution tailored to connectivity and security needs.

Wireless connectivity

BCN provides business wireless connectivity through 4G LTE and 5G unlimited plans, with no data caps or overage fees, and secure, high-speed fixed wireless options. These services can support primary or secondary connectivity, backup and failover, or temporary access. The solutions are designed for quick deployment and cost-effective connectivity, helping businesses maintain uptime, expand reach, and strengthen backup connectivity.

• Support Multiple Connectivity Needs
  Use wireless service as a primary or secondary connection, or for backup, failover, and temporary connectivity.
• Avoid Data Caps And Overage Fees
  Unlimited 4G LTE and 5G plans have no data caps or overage fees.
• Connect Locations With Fixed Wireless
  Secure, high-speed fixed wireless can provide primary, backup, or temporary connectivity and is described as offering reliable performance anywhere.
• Deploy Wireless Connectivity Quickly
  Quick-to-deploy wireless options can support businesses that need connectivity without a lengthy deployment process.
• Manage Connectivity Costs
  BCN offers cost-effective wireless connectivity options for business needs.

Network monitoring

BCN’s managed network monitoring service uses a U.S.-based, 24/7/365 network operations center to monitor routers, switches, servers, circuits, and other equipment. Customers can view real-time circuit status and monitored-service health, performance indicators, ping and latency metrics, and interactive service maps through web-based tools. The service provides outage notifications and detailed reports, and BCN works with providers to help speed resolution. BCN can also monitor non-BCN equipment and circuits.

• Monitor Critical Network Devices
  Keep watch over routers, switches, servers, and circuits with monitoring from BCN’s U.S.-based network operations center, available 24/7/365.
• Receive Timely Outage Alerts
  Give administrators timely notice when outages occur and access detailed reports to support awareness of network issues.
• Speed Service Issue Resolution
  BCN works with providers to help move service issues toward resolution, supporting continuity of network operations.
• View Real-Time Circuit Status
  Access current circuit status through a web-based dashboard to see the state of monitored connectivity.
• Review Service Health
  See status and health information for actively monitored services through BCN’s network visibility capabilities.
• Track Network Performance
  Review ping and latency metrics alongside network performance indicators to gain visibility into monitored service performance.
• Monitor Third-Party Equipment
  Extend monitoring to non-BCN equipment and circuits, with timely alerts and detailed reports to support network operations.
• Map Monitored Services
  Use interactive maps to view monitored services and their locations within the network visibility experience.

Managed Premise Appliances and Devices

BCN provides a broad range of managed premise appliances and devices for business communications networks. Its experts manage and optimize routers, switches, Wi-Fi equipment, and Integrated Access Devices (IADs), helping customers build high-performance networks and focus on their business.

• Connect Core Network Devices
  Access management for routers, switches, Wi-Fi equipment, and Integrated Access Devices to build a high-performance communications network.
• Optimize Network Equipment
  BCN experts manage and optimize premise equipment to support network performance, while customers focus on their business.

Managed firewall solutions

BCN provides fully managed, on-premise firewall appliances with next-generation security features for single- or multi-location deployments. The service includes proactive monitoring and management, advanced threat management, web filtering, IDS/IPS, VPN capabilities, deep traffic analysis, and software-defined security enhancements. Premise-based firewall options provide perimeter protection, deep packet inspection, advanced threat detection, and policy-driven access while supporting high-performance, low-latency traffic flow.

• Maintain Continuous Security
  Proactive monitoring and management supports continuous security for firewall deployments across one or multiple locations.
• Defend Against Evolving Threats
  Advanced threat management and detection help defend business networks against evolving cyber threats.
• Detect And Prevent Intrusions
  IDS/IPS capabilities help identify and prevent intrusions as part of the firewall’s network protection.
• Safeguard The Network Perimeter
  Premise-based firewalls protect the network perimeter while supporting high-performance traffic flow.
• Enable Secure Network Access
  VPN capabilities and access management support secure access to critical applications, documents, and data, including for employees working remotely.
• Inspect Network Traffic
  Deep packet inspection and traffic analysis provide detailed examination of network traffic as part of firewall security.
• Add Layers Of Protection
  Software-defined security enhancements add layers of protection to managed firewall appliances without added complexity.
• Adapt Security To Changing Needs
  Scalable, policy-driven firewall protection can adapt to evolving security demands while maintaining low-latency performance.
• Filter Web Traffic
  Web filtering adds a security control to managed firewall protection.

BCN RPM™ Remote Power Monitoring and Recovery

BCN RPM is a managed connectivity service that remotely monitors and controls AC power for connected network equipment. It helps businesses address common equipment issues by remotely restoring power, reducing unnecessary onsite service visits and improving network availability. The service is designed for businesses with one location or hundreds, adding a layer of resilience to the infrastructure they depend on.

• Restore Equipment Power Remotely
  Address common equipment issues by remotely controlling power to connected network equipment, helping restore connectivity without requiring someone to travel onsite.
• Monitor Connected Equipment Power
  Gain remote visibility into AC power for connected network equipment without needing someone onsite to check it.
• Improve Network Availability
  Add remote power monitoring and recovery as another layer of resilience for network infrastructure, helping businesses improve availability.
• Reduce Unnecessary Site Visits
  Resolve some common equipment issues remotely, reducing the need to send someone to a location to reboot a device.
• Support Locations At Any Scale
  Use the service in environments ranging from a single location to hundreds of locations.

BCN Cloud Voice Hosted PBX and UCaaS

BCN Cloud Voice Hosted PBX delivers the advanced features of a traditional phone system through a geo-redundant cloud platform, without upfront costs or hardware limitations. It supports feature-rich IP phones and the BCNmobile app, enabling communication across devices and access from virtually anywhere. Capabilities include Direct Routing to Microsoft Teams, call queuing, messaging, auto attendant, and text-to-speech.

• Improve Communications Reliability
  Geo-redundancy is designed to enhance reliability while supporting access to the cloud voice service from virtually anywhere.
• Access Advanced Phone Features
  Use advanced phone-system capabilities through a cloud platform rather than being limited to traditional on-premise phone hardware.
• Reduce Upfront System Costs
  Access advanced business phone capabilities without the upfront costs of a traditional phone system.
• Communicate Across Devices
  Use supported IP phones and the BCNmobile app to communicate across devices and stay connected from virtually anywhere.
• Unify Communications With Teams
  Add Direct Routing to Microsoft Teams to bring the phone service into a unified communications experience.
• Queue Incoming Calls
  Use call queuing to manage incoming calls as part of the hosted phone system.
• Automate Call Attendant Functions
  Use an auto attendant as part of the cloud-based business phone system.
• Scale Communications As Needs Grow
  Adapt communications capabilities as business needs change and grow.
• Enhance Voice Clarity
  Support clear business conversations with the service’s stated crystal-clear voice quality.
• Send Messages
  Support business communication with messaging capabilities included in the cloud voice service.
• Convert Text To Speech
  Use text-to-speech functionality within the cloud voice service.

BCN Cloud Voice Call Center

BCN Cloud Voice Call Center is a fully managed, cloud-based solution for managing customer interactions. It combines intelligent and skills-based call routing, call recording, customizable queue management, real-time analytics, quality monitoring, and live supervisor dashboards. Designed for remote and hybrid work environments, it helps businesses improve service delivery, support compliance and training, and streamline call center operations.

Category: Contact Center Software

• Route Calls By Agent Skills
  Directs calls using skills-based routing, helping teams respond to customer interactions more effectively.
• Customize Call Queues
  Lets businesses configure queue management to support their call center operations.
• Monitor Performance In Real Time
  Gives teams real-time analytics to inform service delivery and call center performance management.
• Monitor Interaction Quality
  Supports monitoring the quality of customer interactions as part of call center operations.
• Record Customer Calls
  Provides recorded calls that teams can use to support quality monitoring and training.
• View Live Supervisor Dashboards
  Gives supervisors access to live dashboards to oversee call center activity.
• Support Remote And Hybrid Teams
  Supports call center teams working remotely or in hybrid environments.
• Support Compliance Across Calls
  Helps businesses address compliance across their call center operations.
• Enhance Call Center Training
  Supports efforts to enhance training across call center teams.
• Manage Agent Skills
  Supports management of agent skills, as indicated by BCN's call center user documentation.
• Generate Queue Statistics Reports
  Supports generating reports and queue statistics for selected time periods.
• Monitor Call Center Audio
  Supports audio monitoring through the call center manager portal, as described in BCN's user documentation.

BCN Cloud Voice SIP services

BCN Cloud Voice SIP services provide SIP PRI and SIP Trunking options for business communications. SIP PRI integrates with an on-premise phone system, while SIP Trunking enables an IP PBX to carry voice over a data network and replace traditional phone lines and PRIs. The cost-effective, scalable solutions offer crystal-clear sound quality, mobility, and a geo-redundant platform.

• Extend Existing Phone System Capabilities
  Use SIP PRI with an on-premise phone system to maximize existing communications infrastructure while helping minimize service disruptions.
• Carry IP PBX Voice Over Data Networks
  Run an IP PBX over a data network and replace costly traditional phone lines and PRIs.
• Support Communications With Geographic Redundancy
  Use a geo-redundant platform for voice services designed to support reliability.
• Scale Voice Services With Business Needs
  Adjust the scale of voice services as business communications needs change.
• Replace Costly Phone Lines And PRIs
  SIP Trunking can replace costly traditional phone lines and PRIs, while BCN positions its SIP solutions as cost-effective.
• Deliver Crystal-Clear Sound Quality
  Provide crystal-clear sound quality for business communications.
• Enable Exceptional Voice Mobility
  Support exceptional mobility for business voice communications.

BCN POTS Replacement Solutions

BCN’s POTS replacement portfolio helps businesses transition aging copper lines to modern technologies while supporting analog voice and specialty-line applications. Options include POTS over LTE, UCaaS, SIP/SIP PRI, and Cable Voice. BCN provides guidance for planning and executing migrations, including for organizations with large POTS inventories, and matches replacement technology to each application and its priorities. The POTS over LTE option includes an MFVN-compliant adapter, dual-SIM LTE connectivity, optional wired internet or Wi-Fi, and battery backup. Its capabilities also include support for Fire/Life Safety applications, managed monitoring, specialized installation, and post-installation reporting.

• Match Analog Lines To Their Applications
  BCN selects from its POTS replacement portfolio according to what each line supports and the organization’s priorities, helping ensure the chosen technology fits the application.
• Support Fire And Life-Safety Applications
  Use a solution described as meeting NFPA 72, qualifying as an MFVN, and approved for Fire/Life Safety applications, with the stated additional standards and safety certifications.
• Choose From Multiple Replacement Options
  Select among POTS over LTE, UCaaS, SIP or SIP PRI, and Cable Voice based on the application and migration priorities.
• Plan And Execute POTS Migrations
  Get guidance to plan and carry out a transition from legacy POTS lines, including when managing a large inventory.
• Connect Through LTE And Optional Network Paths
  Use dual-SIM LTE as the primary connection, with optional customer-provided wired internet or Wi-Fi, or a low-cost broadband option that is not standalone.
• Support Up To Eight Lines With Battery Backup
  Support up to eight lines per adapter and maintain backup power with battery backup available for up to 24 hours.
• Monitor Lines And Alert Teams To Issues
  Gain visibility into individual lines through integrated monitoring, with alerts that can support proactive repair management.
• Install And Document Tested Connections
  Receive specialized installation and post-install reporting that includes test-call proof and photographs for Fire/Life Safety line transitions.
• Update Or Replace Key Components
  The open-enclosure design allows key components to be updated or replaced, rather than requiring a sealed device.
• Manage Traffic And Protect The Connection
  Use remote power cycling, traffic shaping, quality-of-service management, and built-in firewall protection as part of the solution.
• Support T.38 And Store-And-Forward Fax
  Maintain support for fax applications through T.38 and store-and-forward fax capabilities.
• Unify Support And Billing Across Locations
  Manage support and billing for POTS over LTE across multiple locations through a unified arrangement.

Traditional Voice Services

BCN’s fully integrated traditional voice solutions include local business lines using POTS, local PRI, switched and dedicated long-distance services, and toll-free services. The services are designed to streamline business communications through a single point of contact and provide access to reliable, highly scalable networks optimized for superior quality and access.

• Simplify Voice Service Management
  Coordinate traditional voice services through one point of contact, provider, and team.
• Connect Local Business Callers
  Provide local business calling through traditional POTS lines.
• Scale Reliable Voice Access
  Use reliable, highly scalable networks designed to provide superior voice quality and access.
• Support Local PRI Calling
  Add local PRI service as part of a traditional business voice solution.
• Enable Long-Distance Calling
  Choose switched or dedicated long-distance services for business calling.
• Offer Toll-Free Calling
  Include toll-free service as part of a business voice offering.

Cloud Fax

BCN Cloud Fax is a cloud-hosted service that lets users send and receive faxes from anywhere, supporting document transmission across locations. It provides a secure, mobile, and cost-effective alternative to traditional faxing by eliminating physical fax equipment and its maintenance. Designed with HIPAA compliance, it supports confidential document exchange in healthcare, finance, and other industries with privacy requirements.

• Exchange Documents With HIPAA Compliance
  The service is designed with HIPAA compliance to support confidential document exchange in industries that require secure and compliant communications.
• Send Faxes Across Locations
  Cloud hosting supports fax access across locations, helping users transmit documents without relying on a fax machine at each site.
• Send And Receive Faxes Anywhere
  Users can send and receive faxes from anywhere, making faxing accessible across locations.
• Eliminate Fax Hardware And Maintenance
  Businesses can use the service without physical fax equipment or the associated maintenance.
• Reduce Traditional Faxing Costs
  The service is presented as a cost-effective alternative to traditional faxing, while also eliminating physical fax equipment and its maintenance.
• Transmit Documents Reliably
  The service supports reliable, seamless fax document transmission across locations.