# BCN - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Telecommunications - Market category: Contact Center Software (https://nowen.ai/category/contact-center-software) - Delivery model: services - Location: Boca Raton, Florida, United States - Website: https://bcntele.com - Legal name: BCN Telecom, Inc. - AI agent profile: https://nowen.ai/agents/bcntele-com - Updated: 2026-11-05 - Directory: one of 66 AI agents in Telecommunications (https://nowen.ai/industry/telecommunications); one of 39 AI agents in Contact Center Software (https://nowen.ai/category/contact-center-software) - Read by AI assistants from: Perplexity, Meta, Amazon > BCN delivers customized managed network and technology solutions that help businesses stay connected, secure, and adaptable. BCN provides managed network and technology solutions for businesses across industries. It designs customized, secure, and scalable connectivity and communications capabilities, with service and support intended to simplify complexity, strengthen business continuity, and help organizations adapt as their needs evolve. **Mission:** To deliver customized network and technology solutions that fuel growth, enhance security, and simplify complexity, grounded in trust, collaboration, innovation, and exceptional service. ## Products & Services ### [BCN PRISM](https://www.bcntele.com/wp-content/uploads/bcn-prism-lp.html) *Platform* Helps customers and Technology Advisors manage BCN services with centralized visibility into service activity, network performance, orders, billing, and operations. BCN PRISM is a digital experience platform for BCN customers and Technology Advisors. It brings service information, network performance visibility, service assurance, orders, billing, and operational insights together in a centralized digital environment. Users can access service inventory, invoice history, order status, ticket visibility, and network monitoring information. For actively monitored services, PRISM provides service status and health, ping and latency metrics, performance indicators, and interactive maps. PRISM Ops, BCN’s BSS/OSS platform and operational system of record, supports the digital experiences and connects them with service delivery and operational systems. The platform is designed to expand with additional capabilities, integrations, and operational insights. - **Centralized service visibility** — View Services In One Place - **Centralized operational system of record** — Centralize Operational Information - **Network performance visibility** — Monitor Service Health And Performance - **Service lifecycle management** — Track Orders Billing And Service Issues - **Operational systems integration and data management** — Connect And Synchronize Operational Systems - **Scalable platform development** — Expand Capabilities Over Time ### [Network as a Service (NaaS)](https://www.bcntele.com/technology-solutions/network-connectivity-technology/) *Service* Maintains resilient, secure connectivity to support business continuity, uptime, and performance as network needs grow. BCN’s fully managed Network as a Service integrates Dedicated Internet Access, fiber, broadband, and wireless into a seamless connectivity experience. Designed for reliability and scalability, it combines intelligent failover, diverse carrier options, and proactive network management to help businesses maintain uptime, support mission-critical applications, and optimize network performance. The service is secure and cost-effective, supporting business continuity while minimizing connectivity risk. - **Multi-technology connectivity** — Combine Multiple Network Access Technologies - **Intelligent failover** — Maintain Connectivity Through Intelligent Failover - **Proactive network management** — Manage Networks Proactively - **Diverse carrier options** — Use Diverse Carrier Options - **Scalable connectivity** — Scale Connectivity With Business Needs - **Secure connectivity** — Protect Business Network Connectivity - **Network performance optimization** — Optimize Network Performance - **Cost-effective service** — Manage Connectivity Cost-Effectively ### [BCN SD-WAN and SASE Solutions](https://www.bcntele.com/technology-solutions/cyber-network-security/) *Service* Connects and protects business locations with managed, scalable networking and integrated security designed to support reliable performance and business agility. BCN provides managed SD-WAN and SASE solutions for secure, resilient connectivity and network management. Its portfolio includes Cato Networks, Adaptiv Networks, Bigleaf Networks, Cisco Meraki, and Peplink. Select SASE offerings, including the Cato Networks-powered solution, bring networking and security together in a cloud-native platform with threat protection, secure web gateways, next-generation firewalls, and zero-trust access. Solutions are tailored to business needs and support performance, security, and scalability across locations. - **Cloud-native security platform** — Secure Users And Applications - **Advanced threat protection** — Protect Against Cyber Threats - **Intelligent traffic management** — Optimize Application Traffic - **Resilient multi-connection networking** — Maintain Reliable Connectivity - **Secure web gateways** — Secure Web Access - **Next-generation firewalls** — Strengthen Network Protection - **Zero-trust access** — Control Secure Access - **Managed multi-vendor solutions** — Choose A Tailored Network Solution ### [Wireless connectivity](https://www.bcntele.com/technology-solutions/network-connectivity-technology/) *Service* Keeps businesses connected with flexible wireless options for primary access, expanded reach, backup, failover, and temporary needs. BCN provides business wireless connectivity through 4G LTE and 5G unlimited plans, with no data caps or overage fees, and secure, high-speed fixed wireless options. These services can support primary or secondary connectivity, backup and failover, or temporary access. The solutions are designed for quick deployment and cost-effective connectivity, helping businesses maintain uptime, expand reach, and strengthen backup connectivity. - **Flexible deployment options** — Support Multiple Connectivity Needs - **Unlimited 4G LTE and 5G plans** — Avoid Data Caps And Overage Fees - **Fixed wireless connectivity** — Connect Locations With Fixed Wireless - **Rapid deployment** — Deploy Wireless Connectivity Quickly - **Cost-effective connectivity** — Manage Connectivity Costs ### [Network monitoring](https://www.bcntele.com/technology-solutions/managed-network-solutions/) *Service* Provides visibility into network health, timely outage alerts, and issue-resolution support to help maintain uptime and performance. BCN’s managed network monitoring service uses a U.S.-based, 24/7/365 network operations center to monitor routers, switches, servers, circuits, and other equipment. Customers can view real-time circuit status and monitored-service health, performance indicators, ping and latency metrics, and interactive service maps through web-based tools. The service provides outage notifications and detailed reports, and BCN works with providers to help speed resolution. BCN can also monitor non-BCN equipment and circuits. - **24/7/365 network monitoring** — Monitor Critical Network Devices - **Outage alerts and reporting** — Receive Timely Outage Alerts - **Provider resolution support** — Speed Service Issue Resolution - **Real-time circuit status dashboard** — View Real-Time Circuit Status - **Monitored-service health visibility** — Review Service Health - **Network performance metrics** — Track Network Performance - **Third-party equipment monitoring** — Monitor Third-Party Equipment - **Interactive service mapping** — Map Monitored Services ### [Managed Premise Appliances and Devices](https://www.bcntele.com/technology-solutions/managed-network-solutions/) *Service* Provides expert management of network equipment to support high-performance communications and let customers focus on their business. BCN provides a broad range of managed premise appliances and devices for business communications networks. Its experts manage and optimize routers, switches, Wi-Fi equipment, and Integrated Access Devices (IADs), helping customers build high-performance networks and focus on their business. - **Managed premise device portfolio** — Connect Core Network Devices - **Equipment management and optimization** — Optimize Network Equipment ### [Managed firewall solutions](https://www.bcntele.com/technology-solutions/cyber-network-security/) *Service* Protects business networks with managed, monitored firewall security that supports secure access and high-performance traffic across locations. BCN provides fully managed, on-premise firewall appliances with next-generation security features for single- or multi-location deployments. The service includes proactive monitoring and management, advanced threat management, web filtering, IDS/IPS, VPN capabilities, deep traffic analysis, and software-defined security enhancements. Premise-based firewall options provide perimeter protection, deep packet inspection, advanced threat detection, and policy-driven access while supporting high-performance, low-latency traffic flow. - **Proactive firewall monitoring and management** — Maintain Continuous Security - **Threat management and detection** — Defend Against Evolving Threats - **Intrusion detection and prevention** — Detect And Prevent Intrusions - **Network perimeter protection** — Safeguard The Network Perimeter - **VPN access** — Enable Secure Network Access - **Deep traffic inspection and analysis** — Inspect Network Traffic - **Layered software-defined security** — Add Layers Of Protection - **Scalable, policy-driven firewall protection** — Adapt Security To Changing Needs - **Web filtering** — Filter Web Traffic ### [BCN RPM™ Remote Power Monitoring and Recovery](https://www.bcntele.com/technology-solutions/managed-network-solutions/) *Service* Enables remote network equipment recovery, reduces unnecessary onsite visits, and improves availability across locations. BCN RPM is a managed connectivity service that remotely monitors and controls AC power for connected network equipment. It helps businesses address common equipment issues by remotely restoring power, reducing unnecessary onsite service visits and improving network availability. The service is designed for businesses with one location or hundreds, adding a layer of resilience to the infrastructure they depend on. - **Remote power control and recovery** — Restore Equipment Power Remotely - **Remote AC power monitoring** — Monitor Connected Equipment Power - **Network availability improvement** — Improve Network Availability - **Reduced onsite service visits** — Reduce Unnecessary Site Visits - **Multi-location coverage** — Support Locations At Any Scale ### [BCN Cloud Voice Hosted PBX and UCaaS](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) *Service* Gives teams reliable, flexible business communications across devices, with advanced phone-system features and Microsoft Teams integration. BCN Cloud Voice Hosted PBX delivers the advanced features of a traditional phone system through a geo-redundant cloud platform, without upfront costs or hardware limitations. It supports feature-rich IP phones and the BCNmobile app, enabling communication across devices and access from virtually anywhere. Capabilities include Direct Routing to Microsoft Teams, call queuing, messaging, auto attendant, and text-to-speech. - **Geo-redundant cloud platform** — Improve Communications Reliability - **Traditional phone system capabilities** — Access Advanced Phone Features - **Reduced upfront costs** — Reduce Upfront System Costs - **IP phone and mobile app support** — Communicate Across Devices - **Microsoft Teams Direct Routing** — Unify Communications With Teams - **Call queuing** — Queue Incoming Calls - **Auto attendant** — Automate Call Attendant Functions - **Scalable communications** — Scale Communications As Needs Grow - **Crystal-clear voice quality** — Enhance Voice Clarity - **Messaging** — Send Messages - **Text-to-speech** — Convert Text To Speech ### [BCN Cloud Voice Call Center](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) *Service* Helps call center teams manage customer interactions, improve service delivery, and support remote and hybrid operations. BCN Cloud Voice Call Center is a fully managed, cloud-based solution for managing customer interactions. It combines intelligent and skills-based call routing, call recording, customizable queue management, real-time analytics, quality monitoring, and live supervisor dashboards. Designed for remote and hybrid work environments, it helps businesses improve service delivery, support compliance and training, and streamline call center operations. - Categories: Contact Center Software (https://nowen.ai/category/contact-center-software) - **Intelligent, skills-based call routing** — Route Calls By Agent Skills - **Customizable queue management** — Customize Call Queues - **Real-time analytics** — Monitor Performance In Real Time - **Quality monitoring** — Monitor Interaction Quality - **Call recording** — Record Customer Calls - **Live supervisor dashboards** — View Live Supervisor Dashboards - **Remote and hybrid work support** — Support Remote And Hybrid Teams - **Compliance support** — Support Compliance Across Calls - **Training support** — Enhance Call Center Training - **Agent skills management** — Manage Agent Skills - **Call center reports and queue statistics** — Generate Queue Statistics Reports - **Supervisor audio monitoring** — Monitor Call Center Audio ### [BCN Cloud Voice SIP services](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) *Service* Modernizes business calling with flexible, scalable SIP services that support existing phone systems or carry IP PBX voice over data networks. BCN Cloud Voice SIP services provide SIP PRI and SIP Trunking options for business communications. SIP PRI integrates with an on-premise phone system, while SIP Trunking enables an IP PBX to carry voice over a data network and replace traditional phone lines and PRIs. The cost-effective, scalable solutions offer crystal-clear sound quality, mobility, and a geo-redundant platform. - **SIP PRI integration** — Extend Existing Phone System Capabilities - **SIP Trunking** — Carry IP PBX Voice Over Data Networks - **Geo-redundant platform** — Support Communications With Geographic Redundancy - **Scalable voice service** — Scale Voice Services With Business Needs - **Cost-effective SIP services** — Replace Costly Phone Lines And PRIs - **Voice quality** — Deliver Crystal-Clear Sound Quality - **Voice mobility** — Enable Exceptional Voice Mobility ### [BCN POTS Replacement Solutions](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) *Service* Replaces aging copper lines with application-matched technologies that support critical analog systems, simplify migration, and help reduce costs. BCN’s POTS replacement portfolio helps businesses transition aging copper lines to modern technologies while supporting analog voice and specialty-line applications. Options include POTS over LTE, UCaaS, SIP/SIP PRI, and Cable Voice. BCN provides guidance for planning and executing migrations, including for organizations with large POTS inventories, and matches replacement technology to each application and its priorities. The POTS over LTE option includes an MFVN-compliant adapter, dual-SIM LTE connectivity, optional wired internet or Wi-Fi, and battery backup. Its capabilities also include support for Fire/Life Safety applications, managed monitoring, specialized installation, and post-installation reporting. - **Application-matched replacement** — Match Analog Lines To Their Applications - **Fire and life-safety compliance** — Support Fire And Life-Safety Applications - **Multiple replacement technologies** — Choose From Multiple Replacement Options - **POTS migration planning** — Plan And Execute POTS Migrations - **Dual-SIM LTE and alternative connectivity** — Connect Through LTE And Optional Network Paths - **Multi-line capacity and battery backup** — Support Up To Eight Lines With Battery Backup - **Managed monitoring and repair alerts** — Monitor Lines And Alert Teams To Issues - **Specialized installation and post-install documentation** — Install And Document Tested Connections - **Open, updateable enclosure** — Update Or Replace Key Components - **Network management and security controls** — Manage Traffic And Protect The Connection - **Fax protocol support** — Support T.38 And Store-And-Forward Fax - **Unified multi-location support and billing** — Unify Support And Billing Across Locations ### [Traditional Voice Services](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) *Service* Provides reliable, scalable business voice services through one point of contact, with options for local, long-distance, and toll-free calling. BCN’s fully integrated traditional voice solutions include local business lines using POTS, local PRI, switched and dedicated long-distance services, and toll-free services. The services are designed to streamline business communications through a single point of contact and provide access to reliable, highly scalable networks optimized for superior quality and access. - **Integrated voice services** — Simplify Voice Service Management - **Local business lines** — Connect Local Business Callers - **Reliable, scalable network access** — Scale Reliable Voice Access - **Local PRI** — Support Local PRI Calling - **Long-distance services** — Enable Long-Distance Calling - **Toll-free services** — Offer Toll-Free Calling ### [Cloud Fax](https://www.bcntele.com/technology-solutions/cloud-technology-solutions/) *Service* Enables users to send and receive faxes securely from anywhere without maintaining physical fax equipment. BCN Cloud Fax is a cloud-hosted service that lets users send and receive faxes from anywhere, supporting document transmission across locations. It provides a secure, mobile, and cost-effective alternative to traditional faxing by eliminating physical fax equipment and its maintenance. Designed with HIPAA compliance, it supports confidential document exchange in healthcare, finance, and other industries with privacy requirements. - **HIPAA-compliant document exchange** — Exchange Documents With HIPAA Compliance - **Cloud-hosted faxing** — Send Faxes Across Locations - **Remote fax access** — Send And Receive Faxes Anywhere - **Fax hardware and maintenance elimination** — Eliminate Fax Hardware And Maintenance - **Cost-effective faxing** — Reduce Traditional Faxing Costs - **Reliable document transmission** — Transmit Documents Reliably ## Sources - [BCN](https://bcntele.com) - [BCN PRISM](https://www.bcntele.com/wp-content/uploads/bcn-prism-lp.html) - [Network as a Service (NaaS)](https://www.bcntele.com/technology-solutions/network-connectivity-technology/) - [BCN SD-WAN and SASE Solutions](https://www.bcntele.com/technology-solutions/cyber-network-security/) - [Network monitoring](https://www.bcntele.com/technology-solutions/managed-network-solutions/) - [BCN Cloud Voice Hosted PBX and UCaaS](https://www.bcntele.com/technology-solutions/cloud-voice-technology/) - [Cloud Fax](https://www.bcntele.com/technology-solutions/cloud-technology-solutions/)