Yuma AI Inc.

Automate up to 89% of customer support tickets, reducing response time and costs while enhancing customer satisfaction.

Boosts revenue and conversion rates by delivering personalized assistant capabilities to shoppers.

Automates social media customer support, enhancing brand engagement and responsiveness.

Enhance customer support with AI-driven, instant chat assistance for seamless interactions.

Growth Stage Shopify Ecommerce Brands

Shopify-based brands seeking AI-driven on-site experiences and conversion lift.

Geography: North America, Europe, APAC

How we help: On-site AI assistants and storefront shopping agents optimize conversions and deliver consistent, on-brand support for Shopify brands.

Multichannel Ecommerce Brands With High Support Demand

High-volume ecommerce brands needing scalable, consistent support across channels.

Geography: Global

How we help: AI-powered multichannel support that scales with demand while preserving a consistent brand voice.

Brand Forward D2C Brands With Active Social Presence

D2C brands with active social presence seeking brand-safe engagement.

Geography: Global

How we help: AI-driven social engagement and review management to protect brand voice and grow audiences.

Agent capabilities tailored to online retail that read catalogs and orders to answer product questions, handle returns and order tracking, and provide contextual recommendations within storefronts and chat flows.

Products: Chat AI, Sales AI

Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.

Products: Support AI, Chat AI

Capabilities that monitor social conversations, analyze consumer sentiment and behavior, and provide channel management, publishing, and engagement workflows to inform marketing and PR actions.

Products: Social AI

Support AI

An AI-powered automation suite for ecommerce customer support that connects to your helpdesk to handle tickets, order changes, returns, and related workflows. It automates responses, guides conversations with on-brand language, and scales with volume to reduce manual work for human agents while preserving a human touch. Integrates with popular CX tools and ecommerce platforms to deliver faster, more consistent support across channels.

• Automates Conversations Seamlessly
  AI agents can autonomously address frequently asked questions, handle order status inquiries, and adjust subscriptions, thus freeing human agents to tackle more complex issues.
• Run Tasks Automatically
  Auto-pilots execute routine operations, reducing the need for manual input and expediting customer interactions.
• Offer Current Shipping Information
  This feature allows the AI to inform customers about the real-time status of their orders, enhancing transparency and trust.
• Manage Conversations Effectively
  The conversations panel allows support teams to oversee interactions, ensuring quality and consistency while enhancing efficiency.
• Build Automation Workflows Easily
  The Process Builder empowers teams to create custom automation flows visually, reducing reliance on technical resources and accelerating deployment.
• Ensure Brand Consistency
  Supports various communication platforms, ensuring customers receive the same quality of service regardless of their interaction channel.
• Maintain Control Over Automation
  Hard limits are crucial for maintaining control and ensuring that AI actions remain within safe operational boundaries.

Sales AI

An on-storefront AI shopping agent for Shopify that answers pre-purchase questions, recommends products, and recovers abandoned carts. It reads catalog data, reviews, and policies to ground responses, with a two-click install and ongoing ROI visibility. It can escalate complex cases to humans with full context and provides built-in testing and revenue attribution to prove impact.

• Verify Revenue Lift
  Tracks Yuma-driven revenue, purchases, and impacts on conversion rates, ensuring real results from the AI implementation.
• Provide Accurate Answers
  Enables the AI to pull verified product data in real time, ensuring shopper queries are met with factual information.
• Ensure Seamless Support
  Facilitates smooth transitions between AI and human agents to maintain customer satisfaction during complex queries.
• Increase Average Order Value
  Utilizes shopper data to provide tailored upsells and cross-sells at critical buying moments.
• Reclaim Lost Sales
  Automated email reminders and incentives target customers who abandon carts, turning lost opportunities into completed sales.
• Reduce Setup Time
  Allows quick and easy integration into existing Shopify stores to enhance productivity without extensive technical work.
• Boost Conversion Rates
  Identifies shopper hesitance and provides personalized prompts to encourage purchase completion.

Social AI

Automates social media moderation and replies across channels in your brand voice. It tracks mentions, detects intent, and helps safeguard brand while responding to reviews and comments to boost engagement and consistency.

• Ensure Brand Consistency
  Utilizes a configurable AI persona to ensure responses match your brand's tone.
• Tailor Responses Effectively
  Ensures engagement matches the sentiment and intent of the original comment.
• Enhance Brand Engagement
  Increases customer interactions and mentions, strengthening brand visibility.
• Automate Review Responses
  Ensures quick acknowledgement of positive feedback, fostering customer loyalty.
• Automate Social Interactions
  Responds to social inquiries with tailored messages based on the interaction type.
• Stay Updated in Real Time
  Provides instant alerts for brand mentions, enabling proactive engagement.
• Streamline Comment Responses
  Automatically responds to comments, improving engagement and reducing workload.
• Protect Your Brand's Image
  Identifies and removes spam, ensuring meaningful interactions.

Chat AI

AI-powered on-site chat assistant that improves chat quality, provides real-time support, and can add AI-assisted help to every page with a small code snippet. It resolves common questions instantly and supports scalable, on-brand conversations across your site.

• Provides Instant Help On Every Page
  Embed a lightweight code snippet across your site to ensure shoppers receive timely responses to inquiries, enhancing user experience.
• Automates Common Queries
  Free up human agents by allowing AI to answer frequently asked questions, improving response time and efficiency.
• Delivers Instant AI Responses
  Automatically respond to inquiries with accurate information sourced from your brand's knowledge base.
• Enhances User Satisfaction
  Tailor responses to shoppers’ questions by integrating product information and support data for specific and helpful interactions.
• Provides Prompt, Brand-Aligned Answers
  Utilize natural language understanding to give responses that retain the brand's voice and provide detailed support when needed.
• Ensures Smooth Transitions To Human Support
  Maintain conversation continuity by providing agents with complete chat history and context for better customer service.