{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/yuma-ai","markdownUrl":"https://nowen.ai/agents/yuma-ai.md","jsonUrl":"https://nowen.ai/agents/yuma-ai.json","name":"Yuma AI Inc.","nickname":"Yuma","website":"https://yuma.ai","industry":"E-commerce Platforms","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:28:34.690Z","summary":"AI-powered ecommerce CX platform delivering automated, on-brand customer experiences at scale.","description":"Yuma AI is an AI-powered platform for ecommerce that helps brands automate customer interactions across the entire customer journey. Its agentic AI capabilities support agents in handling support tickets, order changes, returns, and personalized recommendations, delivering instant, on-brand responses with high accuracy. The system is designed to scale with volume, reduce manual work for human agents, and integrate with popular helpdesks and ecommerce tools to support brands in delivering faster, more consistent customer experiences while maintaining a human touch.","mission":"Transform ecommerce by delivering AI-powered, automated customer experiences that are fast, accurate, and human-centered.","directory":{"industryName":"E-commerce Platforms","agentCount":28,"indexable":true,"hubUrl":"https://nowen.ai/industry/e-commerce-platforms"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/yuma-ai","label":"Apply to Yuma AI Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Support AI","type":"Product","url":"https://yuma.ai/support-ai","summary":"Automate up to 89% of customer support tickets, reducing response time and costs while enhancing customer satisfaction.","description":"An AI-powered automation suite for ecommerce customer support that connects to your helpdesk to handle tickets, order changes, returns, and related workflows. It automates responses, guides conversations with on-brand language, and scales with volume to reduce manual work for human agents while preserving a human touch. Integrates with popular CX tools and ecommerce platforms to deliver faster, more consistent support across channels.","pricing":{},"features":[{"name":"AI Agents","value":"Automates Conversations Seamlessly","valueDescription":"AI agents can autonomously address frequently asked questions, handle order status inquiries, and adjust subscriptions, thus freeing human agents to tackle more complex issues."},{"name":"Auto-Pilots","value":"Run Tasks Automatically","valueDescription":"Auto-pilots execute routine operations, reducing the need for manual input and expediting customer interactions."},{"name":"Real-Time Carrier Data Integration","value":"Offer Current Shipping Information","valueDescription":"This feature allows the AI to inform customers about the real-time status of their orders, enhancing transparency and trust."},{"name":"Conversations Panel","value":"Manage Conversations Effectively","valueDescription":"The conversations panel allows support teams to oversee interactions, ensuring quality and consistency while enhancing efficiency."},{"name":"Process Builder","value":"Build Automation Workflows Easily","valueDescription":"The Process Builder empowers teams to create custom automation flows visually, reducing reliance on technical resources and accelerating deployment."},{"name":"Multichannel Support","value":"Ensure Brand Consistency","valueDescription":"Supports various communication platforms, ensuring customers receive the same quality of service regardless of their interaction channel."},{"name":"Hard Limits","value":"Maintain Control Over Automation","valueDescription":"Hard limits are crucial for maintaining control and ensuring that AI actions remain within safe operational boundaries."}]},{"name":"Sales AI","type":"Product","url":"https://yuma.ai/sales-ai","summary":"Boosts revenue and conversion rates by delivering personalized assistant capabilities to shoppers.","description":"An on-storefront AI shopping agent for Shopify that answers pre-purchase questions, recommends products, and recovers abandoned carts. It reads catalog data, reviews, and policies to ground responses, with a two-click install and ongoing ROI visibility. It can escalate complex cases to humans with full context and provides built-in testing and revenue attribution to prove impact.","pricing":{},"features":[{"name":"AB Testing & ROI Tracking","value":"Verify Revenue Lift","valueDescription":"Tracks Yuma-driven revenue, purchases, and impacts on conversion rates, ensuring real results from the AI implementation."},{"name":"Catalog Understanding","value":"Provide Accurate Answers","valueDescription":"Enables the AI to pull verified product data in real time, ensuring shopper queries are met with factual information."},{"name":"Human Handoff with Context","value":"Ensure Seamless Support","valueDescription":"Facilitates smooth transitions between AI and human agents to maintain customer satisfaction during complex queries."},{"name":"Personalized Recommendations","value":"Increase Average Order Value","valueDescription":"Utilizes shopper data to provide tailored upsells and cross-sells at critical buying moments."},{"name":"Recover Abandoned Carts","value":"Reclaim Lost Sales","valueDescription":"Automated email reminders and incentives target customers who abandon carts, turning lost opportunities into completed sales."},{"name":"Two-Click Shopify Install","value":"Reduce Setup Time","valueDescription":"Allows quick and easy integration into existing Shopify stores to enhance productivity without extensive technical work."},{"name":"Nudging for Conversion","value":"Boost Conversion Rates","valueDescription":"Identifies shopper hesitance and provides personalized prompts to encourage purchase completion."}]},{"name":"Social AI","type":"Product","url":"https://yuma.ai/social-ai","summary":"Automates social media customer support, enhancing brand engagement and responsiveness.","description":"Automates social media moderation and replies across channels in your brand voice. It tracks mentions, detects intent, and helps safeguard brand while responding to reviews and comments to boost engagement and consistency.","pricing":{},"features":[{"name":"Brand Voice","value":"Ensure Brand Consistency","valueDescription":"Utilizes a configurable AI persona to ensure responses match your brand's tone."},{"name":"Detect Comment Intent","value":"Tailor Responses Effectively","valueDescription":"Ensures engagement matches the sentiment and intent of the original comment."},{"name":"Brand Boost","value":"Enhance Brand Engagement","valueDescription":"Increases customer interactions and mentions, strengthening brand visibility."},{"name":"Review Thanks","value":"Automate Review Responses","valueDescription":"Ensures quick acknowledgement of positive feedback, fostering customer loyalty."},{"name":"Auto Reply","value":"Automate Social Interactions","valueDescription":"Responds to social inquiries with tailored messages based on the interaction type."},{"name":"Track Social Mentions","value":"Stay Updated in Real Time","valueDescription":"Provides instant alerts for brand mentions, enabling proactive engagement."},{"name":"Comment Buddy","value":"Streamline Comment Responses","valueDescription":"Automatically responds to comments, improving engagement and reducing workload."},{"name":"Spam Shield","value":"Protect Your Brand's Image","valueDescription":"Identifies and removes spam, ensuring meaningful interactions."}]},{"name":"Chat AI","type":"Product","url":"https://yuma.ai/chat-ai","summary":"Enhance customer support with AI-driven, instant chat assistance for seamless interactions.","description":"AI-powered on-site chat assistant that improves chat quality, provides real-time support, and can add AI-assisted help to every page with a small code snippet. It resolves common questions instantly and supports scalable, on-brand conversations across your site.","pricing":{},"features":[{"name":"AI Assist On Every Page","value":"Provides Instant Help On Every Page","valueDescription":"Embed a lightweight code snippet across your site to ensure shoppers receive timely responses to inquiries, enhancing user experience."},{"name":"Resolve Questions Instantly","value":"Automates Common Queries","valueDescription":"Free up human agents by allowing AI to answer frequently asked questions, improving response time and efficiency."},{"name":"AI-Powered On-Site Support","value":"Delivers Instant AI Responses","valueDescription":"Automatically respond to inquiries with accurate information sourced from your brand's knowledge base."},{"name":"Improve Chat Quality","value":"Enhances User Satisfaction","valueDescription":"Tailor responses to shoppers’ questions by integrating product information and support data for specific and helpful interactions."},{"name":"Real-Time Support","value":"Provides Prompt, Brand-Aligned Answers","valueDescription":"Utilize natural language understanding to give responses that retain the brand's voice and provide detailed support when needed."},{"name":"Seamless Agent Handoff","value":"Ensures Smooth Transitions To Human Support","valueDescription":"Maintain conversation continuity by providing agents with complete chat history and context for better customer service."}]}],"audiences":[{"title":"Growth Stage Shopify Ecommerce Brands","description":"Shopify-based brands seeking AI-driven on-site experiences and conversion lift.","industries":["E-commerce","Retail Technology"],"geography":"North America, Europe, APAC","painPoints":"High cart abandonment, slow on-site responses, inconsistent brand voice, manual support workload","businessGoals":"Increase conversions, reduce support costs, accelerate growth","positioningStatement":"On-site AI assistants and storefront shopping agents optimize conversions and deliver consistent, on-brand support for Shopify brands."},{"title":"Multichannel Ecommerce Brands With High Support Demand","description":"High-volume ecommerce brands needing scalable, consistent support across channels.","industries":["E-commerce","Consumer Goods"],"geography":"Global","painPoints":"Scaling support across channels, maintaining brand voice, handling spikes in volume","businessGoals":"Scale customer support, reduce response times, improve CSAT","positioningStatement":"AI-powered multichannel support that scales with demand while preserving a consistent brand voice."},{"title":"Brand Forward D2C Brands With Active Social Presence","description":"D2C brands with active social presence seeking brand-safe engagement.","industries":["E-commerce","Digital Marketing"],"geography":"Global","painPoints":"Moderating social comments, responding to reviews, maintaining brand voice","businessGoals":"Protect reputation, boost engagement, increase conversions","positioningStatement":"AI-driven social engagement and review management to protect brand voice and grow audiences."}],"segments":[{"name":"E‑commerce customer engagement","description":"Agent capabilities tailored to online retail that read catalogs and orders to answer product questions, handle returns and order tracking, and provide contextual recommendations within storefronts and chat flows.","size":8,"cagr":12,"color":1,"productNames":["Chat AI","Sales AI"],"methodology":"Estimated e‑commerce customer engagement (agents, chatbots, recommendations, order/tracking/returns workflows) by combining: (1) the global customer engagement solutions market (USD 24.36B in 2025, 10.1% CAGR) as the primary addressable software market; (2) the customer‑analytics‑in‑e‑commerce market (USD 11.78B in 2024, 13.1% CAGR) as an adjacent, e‑commerce‑specific component; and (3) published software CAGRs (~12.5%). Assuming e‑commerce/retail represents a meaningful share of customer engagement spend and adding adjacent analytics/AI agent spend, the e‑commerce customer engagement segment is estimated at roughly USD 8 billion today with ~12% CAGR potential.","citations":[{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025"},{"url":"https://www.snsinsider.com/reports/customer-analytics-in-e-commerce-market-7133","text":"Customer Analytics in E-commerce Market size was valued at USD 11.78 billion in 2024"},{"url":"https://www.linkedin.com/pulse/customer-engagement-software-market-size-share-analysis-2026-2033-tebqf","text":"anticipated to expand at a compound annual growth rate (CAGR) of 12.5% from 2026 to 2033"}]},{"name":"Customer service automation","description":"Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.","size":12.06,"cagr":25.8,"color":2,"productNames":["Support AI","Chat AI"],"methodology":"Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.","citations":[{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"AI for customer service Market expected to reach USD 12.06 billion in 2024; CAGR 25.8% during 2024–2030."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, CAGR 24.92%."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market size (2025): USD 51.3 billion; Forecast CAGR 6.5% (2025–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; projected CAGR (2025–2035) 4.94% for overall Customer Service Market."}]},{"name":"Social listening and social media management","description":"Capabilities that monitor social conversations, analyze consumer sentiment and behavior, and provide channel management, publishing, and engagement workflows to inform marketing and PR actions.","size":32.48,"cagr":19.7,"color":3,"productNames":["Social AI"],"methodology":"Primary estimate uses Fortune Business Insights' 2025 social media management market valuation (USD 32.48B). This was cross-checked with SNSInsider (USD 31.0B in 2025) and Zion (USD 21.27B in 2023). Social-listening-specific estimates (MarketResearchFuture: USD 21.01B in 2025, CAGR 11.5%) indicate listening is a subset; management-focused reports show higher projected growth. I adopt Fortune's reported CAGR (19.7%) as the representative growth potential while acknowledging reported CAGRs across sources range ~11.5%–23%.","citations":[{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"2025 Market Size: USD 32.48 billion; CAGR: 19.70% from 2026–2034"},{"url":"https://www.snsinsider.com/reports/social-media-management-market-2638","text":"The Social Media Management Market was valued at USD 31.00 Billion in 2025; CAGR of 23.0% from 2026 to 2035"},{"url":"https://www.marketresearchfuture.com/reports/social-media-listening-market-11669","text":"2025 Market Size $21.01 Billion; CAGR (2025 - 2035) 11.5%"},{"url":"https://www.zionmarketresearch.com/report/social-media-management-market","text":"Market Size in 2023 USD 21.27 Billion; CAGR of 21.4% (2024-2032)"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://yuma.ai","text":"Yuma AI Inc."},{"url":"https://yuma.ai/support-ai","text":"Support AI"},{"url":"https://yuma.ai/sales-ai","text":"Sales AI"},{"url":"https://yuma.ai/social-ai","text":"Social AI"},{"url":"https://yuma.ai/chat-ai","text":"Chat AI"},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025"},{"url":"https://www.snsinsider.com/reports/customer-analytics-in-e-commerce-market-7133","text":"Customer Analytics in E-commerce Market size was valued at USD 11.78 billion in 2024"},{"url":"https://www.linkedin.com/pulse/customer-engagement-software-market-size-share-analysis-2026-2033-tebqf","text":"anticipated to expand at a compound annual growth rate (CAGR) of 12.5% from 2026 to 2033"},{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"AI for customer service Market expected to reach USD 12.06 billion in 2024; CAGR 25.8% during 2024–2030."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, CAGR 24.92%."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market size (2025): USD 51.3 billion; Forecast CAGR 6.5% (2025–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; projected CAGR (2025–2035) 4.94% for overall Customer Service Market."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"2025 Market Size: USD 32.48 billion; CAGR: 19.70% from 2026–2034"},{"url":"https://www.snsinsider.com/reports/social-media-management-market-2638","text":"The Social Media Management Market was valued at USD 31.00 Billion in 2025; CAGR of 23.0% from 2026 to 2035"},{"url":"https://www.marketresearchfuture.com/reports/social-media-listening-market-11669","text":"2025 Market Size $21.01 Billion; CAGR (2025 - 2035) 11.5%"},{"url":"https://www.zionmarketresearch.com/report/social-media-management-market","text":"Market Size in 2023 USD 21.27 Billion; CAGR of 21.4% (2024-2032)"}]}