Xima LLC

Provide Seamless Customer Interactions Across Multiple Channels with Xima's Cloud Contact Center.

Deliver Customizable On-Premise Solutions for Enhanced Customer Interactions.

Streamline communication and enhance customer interactions seamlessly.

Empower your contact center with real-time monitoring, reporting, and analytics tools.

Capabilities for real-time monitoring, dashboards, wallboards, call recording, and customizable reporting to track agent and team performance and support quality assurance.

Products: Chronicall, Cloud Contact Center, On-Premise Contact Center

Cloud-hosted contact center platforms that provide multichannel interaction handling, IVR, skills-based routing, queue callback, integrated chat, and centralized interaction context for scalable customer service.

Products: Cloud Contact Center, Contact Center & Unified Communications

On-site contact center deployments offering local call recording, real-time monitoring, customizable dashboards and reports, and controls for compliance and business continuity.

Products: Chronicall, On-Premise Contact Center

Unified internal communications that combine voice, chat, email, SMS, and social channels with advanced call routing and integration with contact center functions to streamline employee collaboration and customer handoffs.

Products: Contact Center & Unified Communications, Cloud Contact Center

Cloud Contact Center

Xima’s Cloud Contact Center is a cloud-based, customizable solution that enhances the communication experience for employees and customers alike. It integrates various channels, ensuring seamless interactions and efficient customer service.

• Route Calls Efficiently
  Utilizing skills-based routing, customer inquiries are directed to the most qualified agents, improving satisfaction rates and minimizing handling time.
• Streamline Customer Communication
  Enable customers to reach you through their preferred channels, enhancing engagement and accessibility.
• Enhance Customer Experience
  Customers can opt for a callback when wait times exceed expectations, ensuring they are attended to promptly without the frustration of hold music.
• Enhance Agent Context
  Providing a holistic overview of customer interactions empowers agents to better understand customer journeys and improve service quality.
• Automate Customer Interactions
  IVR systems help guide customers through self-service options, reducing operational load while enhancing user autonomy.
• Manage Interactions Efficiently
  Integrated chat functionalities allow agents to handle multiple communication types from a consolidated interface, boosting productivity.
• Monitor Performance Live
  Real-time visual aids improve team operations by showcasing metrics that aid in immediate decision-making.
• Gain Actionable Insights
  Customizable reports provide detailed insights into call handling, customer satisfaction, and operational efficiency, driving improvement initiatives.

On-Premise Contact Center

Xima On-Premise Contact Center is a customizable solution that helps businesses meet industry standards while delivering strong customer service and ensuring business continuity. By enhancing workflows and communication, it supports improved interactions and operational efficiency for teams across various industries.

• Track Activity
  Optimize resource allocation by monitoring agents proactively during operational hours.
• Manage Performance
  Gain visibility on agent performance with customizable dashboards that provide key metrics and insights.
• Review Interactions
  Enhance training and service quality through analysis of recorded calls.
• Secure Recordings
  Easily access and manage call recordings, facilitating quality checks and audits.
• Generate Insights
  Create and modify reports to obtain precise data that supports strategic decision-making in your contact center.
• Monitor Teams
  Observe all team interactions at a glance, enabling supervisors to quickly respond to operational needs.
• Visualize Performance
  Use wallboards to enhance agent motivation and focus by displaying live metrics prominently.
• Access Reporting
  Utilize standard reports to ensure compliance and performance tracking across teams.

Contact Center & Unified Communications

Unified Communications product that integrates all internal communication channels into a single platform and can be paired with Contact Center capabilities to create a best-in-class experience for customers and employees.

• Engage Customers Anywhere
  This feature allows agents to maintain context and personalize interactions, ensuring consistent support regardless of the customer's chosen communication method.
• Streamline Collaboration
  The unified platform ensures employees can communicate effortlessly across different channels, improving collaboration and response times.
• Improve Response Times
  By efficiently routing customers to the most qualified agents, this feature reduces wait times and enhances overall service quality.
• Enhance Customer Experiences
  Pairing the UC platform with contact center capabilities maximizes customer interactions, enabling agents to provide more informed, efficient service.
• Automate Customer Interactions
  IVR minimizes the need for live agents in standard queries, reducing operational costs and freeing staff for more complex issues.

Chronicall

Chronicall is Xima's on-premises real-time monitoring, dashboards, and analytics solution for contact centers.

• Gain Real-Time Insights
  Utilize comprehensive real-time data to make immediate operational adjustments and enhance customer interactions.
• Tailor Insights to Needs
  Create reports that align with business objectives, ensuring decision-makers have the data necessary for informed choices.
• Visualize Performance Instantly
  Monitor KPIs and agent metrics in real-time to create a performance-driven culture.
• Manage Employees Effectively
  Utilize dashboards to empower agents to manage their performance, fostering accountability and productivity.
• Review Conversations Easily
  Ensure compliance and improve service quality by analyzing live call recordings swiftly.
• Access Recorded Calls Easily
  Navigate through call recordings to enhance performance evaluations and training efforts.
• Track Activity Seamlessly
  Gain real-time insights into each agent's performance, allowing for prompt adjustments and support.
• Simplify Analytics
  Access basic reporting features to track essential metrics hassle-free.
• Monitor Team Performance
  Visualize team performance trends and understand group dynamics to optimize operations.