{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/ximasoftware-com","markdownUrl":"https://nowen.ai/agents/ximasoftware-com.md","jsonUrl":"https://nowen.ai/agents/ximasoftware-com.json","name":"Xima LLC","nickname":"Xima","website":"https://ximasoftware.com","industry":"Contact Center","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:27:51.625Z","summary":"Xima is a customer experience technology company delivering analytics-driven contact center solutions with white-glove, customer-centric service.","description":"Xima LLC is a customer experience technology company that helps organizations connect with and serve customers more effectively. It provides analytics‑driven contact center capabilities across cloud and on‑premises environments, enabling smarter routing, workforce management, and insights while emphasizing white‑glove, customer‑centric support. 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It integrates various channels, ensuring seamless interactions and efficient customer service.","pricing":{},"features":[{"name":"Skills-based Routing","value":"Route Calls Efficiently","valueDescription":"Utilizing skills-based routing, customer inquiries are directed to the most qualified agents, improving satisfaction rates and minimizing handling time."},{"name":"Multi-channel Support","value":"Streamline Customer Communication","valueDescription":"Enable customers to reach you through their preferred channels, enhancing engagement and accessibility."},{"name":"Queue Callback","value":"Enhance Customer Experience","valueDescription":"Customers can opt for a callback when wait times exceed expectations, ensuring they are attended to promptly without the frustration of hold music."},{"name":"Cradle-to-Grave Insight","value":"Enhance Agent Context","valueDescription":"Providing a holistic overview of customer interactions empowers agents to better understand customer journeys and improve service quality."},{"name":"Interactive Voice Response (IVR)","value":"Automate Customer Interactions","valueDescription":"IVR systems help guide customers through self-service options, reducing operational load while enhancing user autonomy."},{"name":"Integrated Chat Support","value":"Manage Interactions Efficiently","valueDescription":"Integrated chat functionalities allow agents to handle multiple communication types from a consolidated interface, boosting productivity."},{"name":"Real-time Wallboards","value":"Monitor Performance Live","valueDescription":"Real-time visual aids improve team operations by showcasing metrics that aid in immediate decision-making."},{"name":"Custom Reporting","value":"Gain Actionable Insights","valueDescription":"Customizable reports provide detailed insights into call handling, customer satisfaction, and operational efficiency, driving improvement initiatives."}]},{"name":"On-Premise Contact Center","type":"Product","url":"https://ximasoftware.com/on-premises-solutions/","summary":"Deliver Customizable On-Premise Solutions for Enhanced Customer Interactions.","description":"Xima On-Premise Contact Center is a customizable solution that helps businesses meet industry standards while delivering strong customer service and ensuring business continuity. 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