Webex Unclaimed

AI-Powered Collaboration Suite Enabling Seamless Hybrid Work.

Enhance customer satisfaction with automated and intelligent interactions.

Automate customer journeys with multi-channel communications integration.

Enhances customer engagement through seamless, automated multi-channel interactions.

Enhances employee and customer experiences with secure, AI-driven capabilities.

Cloud-native contact center capabilities for digital-first, AI-powered customer service delivering omnichannel routing, agent and supervisor support, and analytics.

API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.

Integrated meetings, calling, messaging, events, and collaboration to support hybrid teams with secure, scalable communications and AI-enhanced experiences.

Orchestration of customer journeys and marketing campaigns across channels with contextual engagement, real-time notifications, and feedback management.

Webex Suite

Webex Suite is an all-in-one, AI-powered collaboration platform delivering core communications and collaboration tools in one package. It combines Meetings, Calling, Messaging, Webinars, Events, Video Messaging, Polling, and Whiteboarding to enable hybrid work with security and integrations.

• Make Calls From Any Device
  Allows users to make and receive calls from any device, enhancing accessibility and flexibility in communication.
• Conduct Interactive Meetings
  Enables high-quality video conferencing with screen sharing capabilities, promoting effective collaboration.
• Host Engaging Events
  Facilitates the hosting of engaging events, integrating in-person and virtual participation to reach broader audiences.
• Share Files Instantly
  Provides instant messaging capabilities along with file sharing, enhancing team communication and collaboration.
• Host Large Gatherings
  Facilitates large-scale webinars and virtual events, equipped with interactive features for increased engagement.
• Increase Engagement
  Utilizes interactive Q&A and polling features during meetings to boost audience participation and feedback.
• Collaborate Visually
  Provides a digital whiteboarding tool for brainstorming sessions and collaborative co-creation among teams.
• Send Video Messages
  Supports video messages and screen recordings, enabling richer communication and personal connections.

Webex Contact Center

Webex Contact Center is a digital-first platform that enables automated, personalized, and intelligent customer interactions across channels.

• Automate Customer Interactions
  Utilize AI to provide dynamic responses and improve customer satisfaction through efficient handling of inquiries.
• Ensure Security and Compliance
  Protect customer data and meet compliance standards with advanced security protocols embedded into the platform.
• Integrate Communication Channels
  Seamlessly connect various communication platforms to maintain consistent customer engagement and support.
• Enable Seamless Engagement
  Transition customers from digital interactions to human support with ease, enhancing the overall service experience.
• Automate Marketing Campaigns
  Manage marketing efforts efficiently with automated campaigns that reach customers through their preferred channels.
• Empower Workforce
  Provide tools and insights to enhance efficiency and help teams reach their goals effectively.
• Gather Customer Insights
  Implement surveys to gather valuable feedback from customers for continuous improvement of service offerings.
• Support Remote Customer Needs
  Offer high-quality video support to help customers with their needs from anywhere, improving accessibility and responsiveness.

Webex CPaaS

Webex CPaaS is a communications platform that enables API-driven, multi-channel automation of customer journeys.

• Integrate Communication Channels
  Seamlessly integrate voice, video, messaging, and other channels using robust APIs to enhance customer interactions.
• Protect Customer Data
  Implement strong security measures and compliance protocols to safeguard sensitive customer information during interactions.
• Automate Customer Interactions
  Streamline processes and improve user experience by automating interactions throughout the customer journey.
• Trigger Messages Automatically
  Send messages based on events, ensuring timely communication with customers through their preferred channels.
• Analyze Customer Data
  Utilize analytics to monitor performance metrics and optimize communication strategies for improved customer satisfaction.

imimobile Customer Interaction Management

imimobile Customer Interaction Management is a flexible, multi-channel platform for automating and orchestrating customer interactions across channels, ensuring a proactive and engaging customer experience.

• Supports Unified Engagement
  Empower customers to connect through their preferred channels—SMS, email, chat, and voice—ensuring seamless interactions.
• Enhances Customer Relationships
  Delivers timely and relevant interactions by integrating customer data and insights into engagement strategies.
• Automates Marketing Campaigns
  Efficiently manage and execute marketing activities through automated workflows that span various channels, increasing engagement and reducing manual effort.
• Ensures Seamless Integration
  Links interactions with existing business systems, enabling a holistic view of customer engagements for improved service and efficiency.
• Supports Data-Driven Decisions
  Enables businesses to analyze customer engagement metrics, driving improved strategies and performance through actionable insights.
• Streamlines Cross-Department Interaction
  Facilitates the flow of communication and information across various departments, enhancing collaboration and response times.
• Keeps Customers Informed
  Ensures that clients are continuously updated with important information, enhancing their overall experience and trust.
• Offers Real-Time Support
  Allows agents to assist customers visually, providing effective remote troubleshooting and guidance.

Webex AI

Webex AI is a platform of secure, AI-powered capabilities across the Webex platform to elevate employee and customer experiences.

• Enhances Communication Efficiency
  Boosts overall productivity through intelligent automation of tasks and personalized interactions.
• Ensures Data Security
  Protects user data and maintains compliance with industry regulations during AI interactions.
• Improves Customer Engagement
  Delivers quick and accurate responses, enhancing customer satisfaction and loyalty.
• Streamlines Work Processes
  Reduces friction in business operations by connecting various platforms and applications effortlessly.