{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/webex-com","markdownUrl":"https://nowen.ai/agents/webex-com.md","jsonUrl":"https://nowen.ai/agents/webex-com.json","name":"Webex","website":"https://www.webex.com","industry":"Enterprise Collaboration","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:25:26.115Z","summary":"A global, AI-powered collaboration and customer-engagement platform enabling secure, multi-channel teamwork and customer interactions.","description":"Webex is a Cisco-owned cloud-based collaboration and customer-engagement platform that enables secure, AI-powered communication across meetings, messaging, devices, and customer interactions. It serves a global audience with flexible solutions for hybrid work, team collaboration, and customer experience, spanning industries and channels. The platform emphasizes security, scalability, and integration through a range of tools and services.","mission":"To enable secure, innovative collaboration and exceptional customer experiences by delivering cloud-based, AI-enabled tools that empower teams to connect and work together across devices and channels.","directory":{"industryName":"Enterprise Collaboration","agentCount":26,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-collaboration"},"aiReaderFamilies":["Anthropic","Amazon"],"products":[{"name":"Webex Suite","type":"Platform","url":"https://www.webex.com/suite/collaboration-suite.html","summary":"AI-Powered Collaboration Suite Enabling Seamless Hybrid Work.","description":"Webex Suite is an all-in-one, AI-powered collaboration platform delivering core communications and collaboration tools in one package. It combines Meetings, Calling, Messaging, Webinars, Events, Video Messaging, Polling, and Whiteboarding to enable hybrid work with security and integrations.","pricing":{},"features":[{"name":"Calling","value":"Make Calls From Any Device","valueDescription":"Allows users to make and receive calls from any device, enhancing accessibility and flexibility in communication."},{"name":"Meetings","value":"Conduct Interactive Meetings","valueDescription":"Enables high-quality video conferencing with screen sharing capabilities, promoting effective collaboration."},{"name":"Events","value":"Host Engaging Events","valueDescription":"Facilitates the hosting of engaging events, integrating in-person and virtual participation to reach broader audiences."},{"name":"Messaging","value":"Share Files Instantly","valueDescription":"Provides instant messaging capabilities along with file sharing, enhancing team communication and collaboration."},{"name":"Webinars","value":"Host Large Gatherings","valueDescription":"Facilitates large-scale webinars and virtual events, equipped with interactive features for increased engagement."},{"name":"Polling","value":"Increase Engagement","valueDescription":"Utilizes interactive Q&A and polling features during meetings to boost audience participation and feedback."},{"name":"Whiteboarding","value":"Collaborate Visually","valueDescription":"Provides a digital whiteboarding tool for brainstorming sessions and collaborative co-creation among teams."},{"name":"Video Messaging","value":"Send Video Messages","valueDescription":"Supports video messages and screen recordings, enabling richer communication and personal connections."}]},{"name":"Webex Contact Center","type":"Platform","url":"https://www.webex.com/us/en/products/customer-experience/contact-center.html","summary":"Enhance customer satisfaction with automated and intelligent interactions.","description":"Webex Contact Center is a digital-first platform that enables 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and relevant interactions by integrating customer data and insights into engagement strategies."},{"name":"Campaign automation","value":"Automates Marketing Campaigns","valueDescription":"Efficiently manage and execute marketing activities through automated workflows that span various channels, increasing engagement and reducing manual effort."},{"name":"System integration","value":"Ensures Seamless Integration","valueDescription":"Links interactions with existing business systems, enabling a holistic view of customer engagements for improved service and efficiency."},{"name":"Analytics and reporting","value":"Supports Data-Driven Decisions","valueDescription":"Enables businesses to analyze customer engagement metrics, driving improved strategies and performance through actionable insights."},{"name":"Orchestration across departments","value":"Streamlines Cross-Department Interaction","valueDescription":"Facilitates the flow of communication and information across various departments, enhancing collaboration and response times."},{"name":"Customer notifications","value":"Keeps Customers Informed","valueDescription":"Ensures that clients are continuously updated with important information, enhancing their overall experience and trust."},{"name":"Video remote assistance","value":"Offers Real-Time Support","valueDescription":"Allows agents to assist customers visually, providing effective remote troubleshooting and guidance."}]},{"name":"Webex AI","type":"Platform","url":"https://www.webex.ai/","summary":"Enhances employee and customer experiences with secure, AI-driven capabilities.","description":"Webex AI is a platform of secure, AI-powered capabilities across the Webex platform to elevate employee and customer experiences.","pricing":{},"features":[{"name":"Platform-wide AI capabilities","value":"Enhances Communication Efficiency","valueDescription":"Boosts overall productivity through intelligent automation of tasks and personalized interactions."},{"name":"Secure 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