WalkMe

Helps users complete work across applications through contextual guidance, automation, learning, and insights that improve software adoption.

Helps teams create and deliver training in the flow of work, then use learning insights to improve learner proficiency and course effectiveness.

Helps organizations document standard operating procedures.

Capabilities that deliver in‑app, step‑by‑step walkthroughs, tutorials, and microlearning to accelerate user onboarding and software adoption within workflow.

Products: WalkMe Digital Adoption Platform

Capabilities to design, automate, and orchestrate workflows and approvals across data sources to reduce manual work and improve operational efficiency.

Products: WalkMe Digital Adoption Platform

Capabilities for rapid creation of interactive eLearning and multimedia courses, microlearning cards, scripts, glossaries, and AI-assisted content generation and publishing compatible with SCORM/xAPI.

Products: WalkMe Learning Arc, WalkMe Digital Adoption Platform

Capabilities to capture, generate, version, and maintain standardized procedures, SOPs, and employee handbooks to ensure consistent operations and governance.

Products: Haiku by WalkMe

WalkMe Digital Adoption Platform

WalkMe Digital Adoption Platform helps organizations simplify software experiences and workflows across business-critical applications. It combines contextual AI assistance, in-app guidance, workflow automation, digital learning, and adoption analytics to help users complete tasks efficiently and correctly. The platform supports access across desktop, web, and mobile, integrates with organizational applications, and provides visibility into software use to inform data-driven decisions. Capabilities include guided steps, automated work, form and workflow analytics, application discovery, enterprise security, and AI guardrails. WalkMe AI provides assistance informed by screen and workflow context, including proactive and on-demand help, assisted writing, text validation, and automation.

• Guide Users Through App Tasks
  Deliver prescriptive guidance inside applications, supported by intelligent validation and automation, to help users complete work and prevent support tickets.
• Make Data-Driven Adoption Decisions
  Use visibility into software interactions to understand adoption and inform decisions about improving user experiences.
• Get Relevant Help In Context
  Use screen and workflow context to receive relevant assistance across applications, including proactive next steps and on-demand help without leaving current work.
• Find Information And Complete Tasks
  Use a natural-language interface to find information, automate processes, complete tasks, and interact with WalkMe through plain-language conversations.
• Protect User And Customer Data
  Support data protection through extensive security standards, routine penetration testing, and monitoring by dedicated teams.
• Create And Update In-App Guidance
  Build in-app guidance and address issues across workflows and applications without relying on development or release cycles.
• Train Users Inside Their Apps
  Create training and simulations for use inside applications, with capabilities for authoring and learner experiences.
• Reach Users Across Channels
  Deliver digital adoption experiences across desktop, web, and mobile.
• Automate Workflow Processes
  Remove tedious digital steps and automate processes in employee workflows.
• Understand Software Workflow Usage
  Analyze how people interact with software workflows and use the resulting visibility to inform data-driven decisions.
• Reveal Enterprise App Usage
  Gain visibility into software usage and engagement across SaaS, AI, shadow IT, and homegrown systems.
• Support Contextual Digital Experiences
  Use WalkMe's DeepUI technology as part of the platform foundation for digital experiences across workflows.
• Connect Organizational Applications
  Integrate WalkMe with organizational applications to personalize experiences and support decisions informed by data.
• Optimize Form Engagement
  Use AI-driven insights, recommendations, and form diagnostics to understand and optimize user engagement with forms.
• Accelerate Critical Workflow Adoption
  Use predefined workflow solutions to support adoption of critical processes, compliance, and correct task completion.
• Set Guardrails For AI
  Organizations can set AI guardrails as part of their approach to reducing risk while pursuing generative AI initiatives.
• Access AI And Resources In One Place
  Use one unified interface to access AI, resources, and productivity tools.
• Validate And Improve Text
  Use text validation and assisted writing capabilities to support text entry and composition.

WalkMe Learning Arc

WalkMe Learning Arc is an AI-native learning and simulation product that helps teams create, deliver, and track training in the flow of work. Authors can turn prompts, documents, presentations, videos, and recorded workflows into courses, quizzes, microlearning, and interactive simulations. Learning can be delivered inside enterprise applications or through branded learner portals, with content targeted by role, behavior, or other audience criteria. Analytics show learner progress, completion, quiz performance, and points where learners drop off. Content management features support shared assets, versioning, collaboration, and governance, while SCORM options and SAP Enable Now migration support existing learning programs.

• Create Courses From Existing Materials
  Turn prompts and existing documents, presentations, or videos into course drafts and supporting learning assets, helping teams create training without lengthy production cycles or specialized instructional design expertise.
• Deliver Learning Inside Everyday Applications
  Place training in the enterprise applications employees already use, so learning can appear in context rather than requiring users to leave work and visit a separate platform.
• Turn Workflows Into Interactive Practice
  Capture a workflow once and create a reusable simulation that lets learners see a process, practice it, or demonstrate proficiency in a safe learning environment.
• Identify Progress And Learning Gaps
  Use course and learner-level data to see what has been completed, where quiz scores or participation fall, and which content or steps may need improvement.
• Keep AI Content Grounded In Sources
  Control the materials used to generate course content by grounding AI output in specified, trusted inputs, including uploaded files.
• Match Practice To Each Learning Stage
  Use one recorded workflow in passive demonstrations, supported practice, or unguided tests to provide different levels of support as learners develop proficiency.
• Give Learners A Branded Learning Hub
  Offer a learner-facing destination for finding and completing content, with company branding, searchable materials, and access controls suited to different audiences.
• Tailor Learning To Each Audience
  Target and adapt learning for individual learners and audience segments using role, behavior, progress, and other defined attributes.
• Manage Learning Content In One Workspace
  Organize reusable assets, control editing and publishing access, review content changes, and maintain a managed source of learning materials across an organization.
• Reinforce Learning During Real Work
  Link learning content with in-app guidance and use defined behavior or workflow conditions to surface targeted reinforcement as employees complete work.
• Offer Learning In Multiple Formats
  Build learning experiences in formats suited to different topics and moments, from short lessons and simulations to courses, quizzes, and audio-supported content.
• Publish Content For Other Learning Systems
  Use document and presentation outputs for facilitated training, and SCORM import or export to work with existing learning ecosystems.
• Reuse Existing SAP Enable Now Content
  Bring existing SAP Enable Now learning materials into a transition to WalkMe Learning Arc and repurpose content for continued use.

Haiku by WalkMe

Haiku by WalkMe is listed as a solution for standard operating procedure documentation.

• Document Standard Procedures
  Helps organizations document standard operating procedures.