Verint Systems Inc. Unclaimed

Enhance customer engagement through AI-driven analytics and automation.

Enhance employee performance and engagement in contact centers.

Gain valuable insights to enhance customer and employee experiences across channels.

Enhances decision-making with streamlined knowledge access for agents and IVAs.

Enhance security measures and streamline investigations in banking and other sectors.

Capabilities that detect, investigate, and manage financial crime and security incidents across banking and enterprise channels.

Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.

Cloud contact center platform with automation, conversational AI and agent copilot functionality to increase agent capacity and streamline omnichannel interactions.

Cross-channel analytics and feedback management that capture customer and employee interactions to inform CX and EX improvements and data-driven decisions.

Verint Open Platform

Verint Open Platform is a cloud-based platform for customer engagement that enables AI-powered automation and analytics across channels, with an integrated data hub and open CCaaS capabilities.

• Drive AI-Powered Interactions
  Utilize advanced AI capabilities to create seamless customer service interactions through automation.
• Empower Customers
  Leverage intelligent virtual assistants to provide around-the-clock customer support.
• Centralize and Analyze Data
  Integrate diverse engagement data to inform decision-making and enhance analytics.
• Enhance Agent Efficiency
  Support agents with tools designed to increase productivity and performance.
• Streamline Customer Experiences
  Leverage an open CCaaS to automate customer interactions efficiently.
• Unlock Data Insights
  Analyze customer interactions across all platforms to derive actionable insights.

Workforce Engagement

Solutions to increase employee capacity, performance, and experience in contact centers. It provides tools and analytics to enhance both operational efficiency and employee engagement.

• Maximize Employee Output
  Utilize data-driven insights to optimize workforce performance.
• Elevate Engagement Levels
  Provide features that support employee well-being and satisfaction.
• Drive Informed Decisions
  Utilize AI analytics to provide managers with actionable insights.
• Streamline Information Access
  Empower employees with easy access to relevant information.

Voice of Customer & Employee

Cross-channel insights into customer and employee experiences to drive CX improvements.

• Enhance Customer Experiences
  Leverage insights to refine engagement strategies.
• Make Informed Choices
  Supports tailoring approaches based on real-time data.
• Empower Employees
  Foster a culture of feedback for continuous improvement.

Knowledge Management

A single source of truth for IVAs and agents to improve knowledge sharing and resolution.

• Improves Consistency And Accuracy
  Ensures that agents and IVAs have access to the most accurate information.
• Drives Better Decision-Making
  Provides analytical reports that help refine knowledge management strategies.
• Promotes Collaborative Learning
  Encourages collaboration by providing a platform to share insights.

Fraud and Security Solutions

Fraud prevention and security solutions to improve investigations and risk management.

• Enhance Investigation Efficiency
  Facilitates faster security investigations, improving overall strategies.
• Automate Fraud Detection
  Utilizes AI to identify fraudulent activities in real-time.
• Streamline Risk Management
  Offers tools to analyze risks systematically.