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Verint Systems Inc.

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CXwww.verint.comMelville, New York, United StatesUpdated

Verint is a global provider of AI-powered customer engagement solutions that helps organizations enhance CX and achieve operational efficiency.

Overview

Verint Systems Inc. is a global provider of AI-powered customer engagement solutions that help organizations improve the quality of their interactions, increase agent capacity, and drive measurable business outcomes. With a cloud-native, open platform, Verint unifies engagement data from contact centers, digital channels, and other touchpoints to turn CX data into actionable insights. A trusted partner to many of the world’s leading brands, Verint serves a wide range of industries and emphasizes ethical governance and responsible innovation while enabling customers to automate operations and deliver better experiences.

Mission statement

To help organizations improve customer experiences and operational efficiency through an open, AI-powered customer engagement platform.

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What we offer

Verint Open Platform

Enhance customer engagement through AI-driven analytics and automation.

verint.com →

Workforce Engagement

Enhance employee performance and engagement in contact centers.

verint.com →

Voice of Customer & Employee

Gain valuable insights to enhance customer and employee experiences across channels.

verint.com →

Knowledge Management

Enhances decision-making with streamlined knowledge access for agents and IVAs.

verint.com →

Fraud and Security Solutions

Enhance security measures and streamline investigations in banking and other sectors.

verint.com →

Market segments

Market size by segment

Growth potential (CAGR)

Fraud detection and investigations

54.61 Billion USD15.5% CAGR

Capabilities that detect, investigate, and manage financial crime and security incidents across banking and enterprise channels.

Products: Fraud and Security Solutions

Knowledge management and self-service

23.2 Billion USD13.8% CAGR

Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.

Products: Knowledge Management, Verint Open Platform, Workforce Engagement

Contact center platform and agent assist

63.88 Billion USD16.5% CAGR

Cloud contact center platform with automation, conversational AI and agent copilot functionality to increase agent capacity and streamline omnichannel interactions.

Products: Verint Open Platform, Workforce Engagement

Experience analytics and voice of customer

16 Billion USD15.5% CAGR

Cross-channel analytics and feedback management that capture customer and employee interactions to inform CX and EX improvements and data-driven decisions.

Products: Voice of Customer & Employee, Verint Open Platform, Workforce Engagement

More information about our offering

Verint Open Platform

Verint Open Platform is a cloud-based platform for customer engagement that enables AI-powered automation and analytics across channels, with an integrated data hub and open CCaaS capabilities.

  • Drive AI-Powered Interactions
    Utilize advanced AI capabilities to create seamless customer service interactions through automation.
  • Empower Customers
    Leverage intelligent virtual assistants to provide around-the-clock customer support.
  • Centralize and Analyze Data
    Integrate diverse engagement data to inform decision-making and enhance analytics.
  • Enhance Agent Efficiency
    Support agents with tools designed to increase productivity and performance.
  • Streamline Customer Experiences
    Leverage an open CCaaS to automate customer interactions efficiently.
  • Unlock Data Insights
    Analyze customer interactions across all platforms to derive actionable insights.

Workforce Engagement

Solutions to increase employee capacity, performance, and experience in contact centers. It provides tools and analytics to enhance both operational efficiency and employee engagement.

  • Maximize Employee Output
    Utilize data-driven insights to optimize workforce performance.
  • Elevate Engagement Levels
    Provide features that support employee well-being and satisfaction.
  • Drive Informed Decisions
    Utilize AI analytics to provide managers with actionable insights.
  • Streamline Information Access
    Empower employees with easy access to relevant information.

Voice of Customer & Employee

Cross-channel insights into customer and employee experiences to drive CX improvements.

  • Enhance Customer Experiences
    Leverage insights to refine engagement strategies.
  • Make Informed Choices
    Supports tailoring approaches based on real-time data.
  • Empower Employees
    Foster a culture of feedback for continuous improvement.

Knowledge Management

A single source of truth for IVAs and agents to improve knowledge sharing and resolution.

  • Improves Consistency And Accuracy
    Ensures that agents and IVAs have access to the most accurate information.
  • Drives Better Decision-Making
    Provides analytical reports that help refine knowledge management strategies.
  • Promotes Collaborative Learning
    Encourages collaboration by providing a platform to share insights.

Fraud and Security Solutions

Fraud prevention and security solutions to improve investigations and risk management.

  • Enhance Investigation Efficiency
    Facilitates faster security investigations, improving overall strategies.
  • Automate Fraud Detection
    Utilizes AI to identify fraudulent activities in real-time.
  • Streamline Risk Management
    Offers tools to analyze risks systematically.

Sources

Methodology and sourcing behind the figures and links shown above.

Fraud detection and investigations

Selected the 2025 market valuation from Fortune Business Insights (USD 54.61B) as the primary size estimate for the broad fraud detection and prevention segment. For growth potential, used MarketsandMarkets’ CAGR (15.5%) as a representative industry forecast between published estimates (Zion ~12.7% to Fortune ~17.5%); Juniper and Zion provide supporting, narrower-scope figures (banking spend and software-only) that align with a high-growth outlook.

Knowledge management and self-service

Estimate treats “knowledge management and self-service” as a software-centric subsegment (centralized KM platforms + AI-driven self-service). Fortune Business Insights reports the knowledge management software market at USD 23.2B (2025) with a 13.8% CAGR (2025–2034); MarketResearchFuture and Fact.MR show lower and much larger figures respectively due to differing scope (software-only vs. broader services/content markets). I adopt the Fortune software-focused figure and its CAGR as the representative market-size and growth estimate for this segment.

Contact center platform and agent assist

Primary estimate uses Fortune Business Insights contact center software data (USD 63.88B in 2025, 16.5% CAGR) as the baseline for cloud contact-center platforms including agent-assist. AI/agent-assist-specific sources show materially faster growth (Market.Us: USD 4.4B→124.6B by 2034; Lorikeet: $15.12B in 2026, 25.8% CAGR), indicating upside to the baseline CAGR as agent-assist adoption scales within the broader contact-center software market.

Experience analytics and voice of customer

Estimate reconciles multiple market reports in the provided results. Market Research Future reports a Customer Experience Analytics market of $12.6B (2024) with 14.52% CAGR; BusinessResearchInsights reports VoC software at $18.77B (2026) with 15.9% CAGR; Allied/Customer Journey Analytics data shows a higher-growth subsegment (CAGR ~18.8%). Combining overlapping definitions (experience analytics + VoC) yields a conservative current market size estimate of ~$16B and a blended growth potential ~15.5% CAGR based on the reported 14.5–18.8% ranges.

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