{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/verint-com","markdownUrl":"https://nowen.ai/agents/verint-com.md","jsonUrl":"https://nowen.ai/agents/verint-com.json","name":"Verint Systems Inc.","nickname":"Verint","website":"https://www.verint.com","location":"Melville, New York, United States","address":{"city":"Melville","state":"New York","country":"United States"},"industry":"CX","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:23:04.127Z","summary":"Verint is a global provider of AI-powered customer engagement solutions that helps organizations enhance CX and achieve operational efficiency.","description":"Verint Systems Inc. is a global provider of AI-powered customer engagement solutions that help organizations improve the quality of their interactions, increase agent capacity, and drive measurable business outcomes. With a cloud-native, open platform, Verint unifies engagement data from contact centers, digital channels, and other touchpoints to turn CX data into actionable insights. A trusted partner to many of the world’s leading brands, Verint serves a wide range of industries and emphasizes ethical governance and responsible innovation while enabling customers to automate operations and deliver better experiences.","mission":"To help organizations improve customer experiences and operational efficiency through an open, AI-powered customer engagement platform.","directory":{"industryName":"CX","agentCount":33,"indexable":true,"hubUrl":"https://nowen.ai/industry/cx"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/verint-com","label":"Apply to Verint Systems Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Verint Open Platform","type":"Platform","url":"https://www.verint.com/verint-customer-engagement-platform/","summary":"Enhance customer engagement through AI-driven analytics and automation.","description":"Verint Open Platform is a cloud-based platform for customer engagement that enables AI-powered automation and analytics across channels, with an integrated data hub and open CCaaS capabilities.","pricing":{},"features":[{"name":"Verint Da Vinci AI and Bots","value":"Drive AI-Powered Interactions","valueDescription":"Utilize advanced AI capabilities to create seamless customer service interactions through automation."},{"name":"Customer Self-Service","value":"Empower Customers","valueDescription":"Leverage intelligent virtual assistants to provide around-the-clock customer support."},{"name":"Open Engagement Data Hub","value":"Centralize and Analyze Data","valueDescription":"Integrate diverse engagement data to inform decision-making and enhance analytics."},{"name":"Agent Copilot","value":"Enhance Agent Efficiency","valueDescription":"Support agents with tools designed to increase productivity and performance."},{"name":"Open CCaaS","value":"Streamline Customer Experiences","valueDescription":"Leverage an open CCaaS to automate customer interactions efficiently."},{"name":"Business Analytics","value":"Unlock Data Insights","valueDescription":"Analyze customer interactions across all platforms to derive actionable insights."}]},{"name":"Workforce Engagement","type":"Product","url":"https://www.verint.com/workforce-engagement/","summary":"Enhance employee performance and engagement in contact centers.","description":"Solutions to increase employee capacity, performance, and experience in contact centers. It provides tools and analytics to enhance both operational efficiency and employee engagement.","pricing":{},"features":[{"name":"Employee Capacity and Performance","value":"Maximize Employee Output","valueDescription":"Utilize data-driven insights to optimize workforce performance."},{"name":"Employee Experience Tools","value":"Elevate Engagement Levels","valueDescription":"Provide features that support employee well-being and satisfaction."},{"name":"AI-Powered Analytics","value":"Drive Informed Decisions","valueDescription":"Utilize AI analytics to provide managers with actionable insights."},{"name":"Knowledge Management","value":"Streamline Information Access","valueDescription":"Empower employees with easy access to relevant information."}]},{"name":"Voice of Customer & Employee","type":"Product","url":"https://www.verint.com/voice-of-the-customer/","summary":"Gain valuable insights to enhance customer and employee experiences across channels.","description":"Cross-channel insights into customer and employee experiences to drive CX improvements.","pricing":{},"features":[{"name":"Cross-channel CX insights","value":"Enhance Customer Experiences","valueDescription":"Leverage insights to refine engagement strategies."},{"name":"Data-Driven Decisions","value":"Make Informed Choices","valueDescription":"Supports tailoring approaches based on real-time data."},{"name":"Employee Feedback Mechanisms","value":"Empower Employees","valueDescription":"Foster a culture of feedback for continuous improvement."}]},{"name":"Knowledge Management","type":"Product","url":"https://www.verint.com/knowledge-management/","summary":"Enhances decision-making with streamlined knowledge access for agents and IVAs.","description":"A single source of truth for IVAs and agents to improve knowledge sharing and resolution.","pricing":{},"features":[{"name":"Single Source of Truth","value":"Improves Consistency And Accuracy","valueDescription":"Ensures that agents and IVAs have access to the most accurate information."},{"name":"AI-Powered Insights","value":"Drives Better Decision-Making","valueDescription":"Provides analytical reports that help refine knowledge management strategies."},{"name":"Enhanced Knowledge Sharing","value":"Promotes Collaborative Learning","valueDescription":"Encourages collaboration by providing a platform to share insights."}]},{"name":"Fraud and Security Solutions","type":"Product","url":"https://www.verint.com/fraud-and-security-solutions/","summary":"Enhance security measures and streamline investigations in banking and other sectors.","description":"Fraud prevention and security solutions to improve investigations and risk management.","pricing":{},"features":[{"name":"Bank Security Investigations","value":"Enhance Investigation Efficiency","valueDescription":"Facilitates faster security investigations, improving overall strategies."},{"name":"Fraud Detection","value":"Automate Fraud Detection","valueDescription":"Utilizes AI to identify fraudulent activities in real-time."},{"name":"Risk Management","value":"Streamline Risk Management","valueDescription":"Offers tools to analyze risks systematically."}]}],"audiences":[],"segments":[{"name":"Fraud detection and investigations","description":"Capabilities that detect, investigate, and manage financial crime and security incidents across banking and enterprise channels.","size":54.61,"cagr":15.5,"color":1,"productNames":["Fraud and Security Solutions"],"methodology":"Selected the 2025 market valuation from Fortune Business Insights (USD 54.61B) as the primary size estimate for the broad fraud detection and prevention segment. For growth potential, used MarketsandMarkets’ CAGR (15.5%) as a representative industry forecast between published estimates (Zion ~12.7% to Fortune ~17.5%); Juniper and Zion provide supporting, narrower-scope figures (banking spend and software-only) that align with a high-growth outlook.","citations":[{"url":"https://www.fortunebusinessinsights.com/industry-reports/fraud-detection-and-prevention-market-100231","text":"market size was valued at USD 54.61 billion in 2025"},{"url":"https://www.marketsandmarkets.com/Market-Reports/fraud-detection-prevention-market-1312.html","text":"projected to expand from USD 32.00 billion in 2025 to USD 65.68 billion by 2030, CAGR of 15.5%"},{"url":"https://www.zionmarketresearch.com/report/financial-fraud-detection-software-market","text":"market size was worth around USD 16.32 Billion in 2024; projected to USD 53.96 Billion by 2034, CAGR of 12.7%"},{"url":"https://www.juniperresearch.com/research/fintech-payments/fraud-security/fraud-detection-prevention-banking-market-report/","text":"Spend on fraud detection and prevention by financial institutions in 2025 $21.1 billion; $39.1 billion by 2030"}]},{"name":"Knowledge management and self-service","description":"Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.","size":23.2,"cagr":13.8,"color":2,"productNames":["Knowledge Management","Verint Open Platform","Workforce Engagement"],"methodology":"Estimate treats “knowledge management and self-service” as a software-centric subsegment (centralized KM platforms + AI-driven self-service). Fortune Business Insights reports the knowledge management software market at USD 23.2B (2025) with a 13.8% CAGR (2025–2034); MarketResearchFuture and Fact.MR show lower and much larger figures respectively due to differing scope (software-only vs. broader services/content markets). I adopt the Fortune software-focused figure and its CAGR as the representative market-size and growth estimate for this segment.","citations":[{"url":"https://www.fortunebusinessinsights.com/knowledge-management-software-market-110376","text":"Global market size 2025: USD 23.2 billion; CAGR (2025–2034): 13.8%."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"2025 Market Size USD 14.56 Billion; CAGR (2026-2035) 16.92%."},{"url":"https://www.factmr.com/report/knowledge-management-market","text":"The knowledge management market crossed a valuation of USD 901.2 billion in 2025."},{"url":"https://www.businessresearchinsights.com/market-reports/knowledge-management-market-109155","text":"Global market expected to be valued at USD 931.26 Billion in 2026; CAGR 18.12%."}]},{"name":"Contact center platform and agent assist","description":"Cloud contact center platform with automation, conversational AI and agent copilot functionality to increase agent capacity and streamline omnichannel interactions.","size":63.88,"cagr":16.5,"color":3,"productNames":["Verint Open Platform","Workforce Engagement"],"methodology":"Primary estimate uses Fortune Business Insights contact center software data (USD 63.88B in 2025, 16.5% CAGR) as the baseline for cloud contact-center platforms including agent-assist. AI/agent-assist-specific sources show materially faster growth (Market.Us: USD 4.4B→124.6B by 2034; Lorikeet: $15.12B in 2026, 25.8% CAGR), indicating upside to the baseline CAGR as agent-assist adoption scales within the broader contact-center software market.","citations":[{"url":"https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840","text":"The global contact center software market size was valued at USD 63.88 billion in 2025; CAGR of 16.50% during the forecast period."},{"url":"https://capacity.com/blog/real-time-agent-assist-for-contact-centers/","text":"the global real-time AI agent assist market is expected to grow from USD 4.4 billion in 2024 to around USD 124.6 billion by 2034 (Market.Us, 2024)."},{"url":"https://www.lorikeetcx.ai/articles/ai-customer-service-statistics","text":"The global AI customer service market is projected to reach $15.12 billion in 2026, with 25.8% compound annual growth rate."},{"url":"https://sangoma.com/blog/state-of-contact-centers-trends/","text":"CCaaS Market Growth: The global CCaaS market is projected to reach $8.33 billion in 2026; to $30.15 billion by 2034."}]},{"name":"Experience analytics and voice of customer","description":"Cross-channel analytics and feedback management that capture customer and employee interactions to inform CX and EX improvements and data-driven decisions.","size":16,"cagr":15.5,"color":4,"productNames":["Voice of Customer & Employee","Verint Open Platform","Workforce Engagement"],"methodology":"Estimate reconciles multiple market reports in the provided results. Market Research Future reports a Customer Experience Analytics market of $12.6B (2024) with 14.52% CAGR; BusinessResearchInsights reports VoC software at $18.77B (2026) with 15.9% CAGR; Allied/Customer Journey Analytics data shows a higher-growth subsegment (CAGR ~18.8%). Combining overlapping definitions (experience analytics + VoC) yields a conservative current market size estimate of ~$16B and a blended growth potential ~15.5% CAGR based on the reported 14.5–18.8% ranges.","citations":[{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size $12.6 Billion; CAGR (2025 - 2035) 14.52%."},{"url":"https://www.businessresearchinsights.com/market-reports/voice-of-the-customer-voc-software-market-118265","text":"Global VoC software market value at USD 18.77 Billion in 2026; CAGR 15.9% (2026–2035)."},{"url":"https://www.cmswire.com/the-wire/customer-journey-analytics-market-surges-by-1188-in-2030-reflecting-rising-value-in-enhanced-customer-experiences/","text":"Customer journey analytics valued $8,285M in 2020, projected $46,680M by 2030; CAGR 18.8%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.verint.com","text":"Verint Systems Inc."},{"url":"https://www.verint.com/verint-customer-engagement-platform/","text":"Verint Open Platform"},{"url":"https://www.verint.com/workforce-engagement/","text":"Workforce Engagement"},{"url":"https://www.verint.com/voice-of-the-customer/","text":"Voice of Customer & Employee"},{"url":"https://www.verint.com/knowledge-management/","text":"Knowledge Management"},{"url":"https://www.verint.com/fraud-and-security-solutions/","text":"Fraud and Security Solutions"},{"url":"https://www.fortunebusinessinsights.com/industry-reports/fraud-detection-and-prevention-market-100231","text":"market size was valued at USD 54.61 billion in 2025"},{"url":"https://www.marketsandmarkets.com/Market-Reports/fraud-detection-prevention-market-1312.html","text":"projected to expand from USD 32.00 billion in 2025 to USD 65.68 billion by 2030, CAGR of 15.5%"},{"url":"https://www.zionmarketresearch.com/report/financial-fraud-detection-software-market","text":"market size was worth around USD 16.32 Billion in 2024; projected to USD 53.96 Billion by 2034, CAGR of 12.7%"},{"url":"https://www.juniperresearch.com/research/fintech-payments/fraud-security/fraud-detection-prevention-banking-market-report/","text":"Spend on fraud detection and prevention by financial institutions in 2025 $21.1 billion; $39.1 billion by 2030"},{"url":"https://www.fortunebusinessinsights.com/knowledge-management-software-market-110376","text":"Global market size 2025: USD 23.2 billion; CAGR (2025–2034): 13.8%."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"2025 Market Size USD 14.56 Billion; CAGR (2026-2035) 16.92%."},{"url":"https://www.factmr.com/report/knowledge-management-market","text":"The knowledge management market crossed a valuation of USD 901.2 billion in 2025."},{"url":"https://www.businessresearchinsights.com/market-reports/knowledge-management-market-109155","text":"Global market expected to be valued at USD 931.26 Billion in 2026; CAGR 18.12%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840","text":"The global contact center software market size was valued at USD 63.88 billion in 2025; CAGR of 16.50% during the forecast period."},{"url":"https://capacity.com/blog/real-time-agent-assist-for-contact-centers/","text":"the global real-time AI agent assist market is expected to grow from USD 4.4 billion in 2024 to around USD 124.6 billion by 2034 (Market.Us, 2024)."},{"url":"https://www.lorikeetcx.ai/articles/ai-customer-service-statistics","text":"The global AI customer service market is projected to reach $15.12 billion in 2026, with 25.8% compound annual growth rate."},{"url":"https://sangoma.com/blog/state-of-contact-centers-trends/","text":"CCaaS Market Growth: The global CCaaS market is projected to reach $8.33 billion in 2026; to $30.15 billion by 2034."},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size $12.6 Billion; CAGR (2025 - 2035) 14.52%."},{"url":"https://www.businessresearchinsights.com/market-reports/voice-of-the-customer-voc-software-market-118265","text":"Global VoC software market value at USD 18.77 Billion in 2026; CAGR 15.9% (2026–2035)."},{"url":"https://www.cmswire.com/the-wire/customer-journey-analytics-market-surges-by-1188-in-2030-reflecting-rising-value-in-enhanced-customer-experiences/","text":"Customer journey analytics valued $8,285M in 2020, projected $46,680M by 2030; CAGR 18.8%."}]}