URBANTZ S.A Unclaimed

Optimize last-mile deliveries with real-time insights and multi-carrier management.

Easily manage your delivery capacity with instant access to 50+ carriers worldwide.

Efficiently manage and optimise deliveries across multiple carriers with real-time visibility and analytics.

Streamline driver operations for optimal delivery success.

Boost customer satisfaction with branded delivery tracking and real-time updates.

Foster customer trust and drive successful deliveries with effective communication between dispatchers, drivers, and recipients.

Ensure seamless data flow across delivery and management systems for optimal performance.

Gain real-time insights for proactive management of your delivery operations.

Global E-Commerce And Retail Brands

Global e-commerce retailers seeking scalable, multi-carrier last-mile orchestration.

Grocery And Food Retailers

Global grocers and food retailers needing time-window last-mile delivery for perishables.

Third-Party Logistics Providers

Global 3PLs managing multi-client last-mile operations.

Online Marketplaces

Global marketplaces requiring consistent, multi-carrier last-mile for multiple sellers.

Coordination of multi-carrier last-mile operations including dynamic routing, real-time tracking, dispatching, carrier management, and customer delivery experience orchestration.

Functions to onboard, manage, and optimise a distributed carrier network, provide market access and smart allocation across carriers, and integrate carrier partners at scale.

Branded tracking, proactive notifications, personalized tracking pages and dashboards that improve customer visibility and reduce support load during the post-purchase lifecycle.

Operational and location-based analytics with geospatial dashboards, KPI leaderboards, alerts, and reporting to surface inefficiencies and drive delivery performance.

Post-purchase services for returns processing, disposition, refurbishment, warranty inspection, and exception handling to recover value and maintain customer experience.

Delivery Management

Delivery Management is Urbantz’s core platform to orchestrate last-mile deliveries across multiple carriers. It enables dynamic route planning, real-time visibility, multi-carrier and driver management, scenario-based workflows, and proof-of-delivery capabilities to shape efficient, brand-aligned delivery experiences.

• Reduce Delivery Times
  Utilize AI-powered algorithms to create the most efficient delivery routes based on real-time data.
• Gain Real-Time Insights
  Monitor every delivery in real-time to enhance responsiveness and minimize disruptions.
• Enhance Carrier Collaboration
  Seamlessly integrate and manage multiple carriers to optimize your delivery network.
• Improve Driver Efficiency
  Support drivers with real-time updates and route guidance to enhance their productivity.
• Secure Delivery Confirmation
  Capture real-time proof of delivery to strengthen accountability throughout the supply chain.
• Customize Delivery Processes
  Create tailored workflows to meet specific delivery needs and enhance recipient satisfaction.
• Enhance Recipient Experience
  Allow recipients to track their deliveries in real time, fostering trust and satisfaction.
• Increase Order Completions
  Provide accurate delivery options at checkout to reduce abandoned carts and streamline fulfillment.
• Improve Customer Engagement
  Keep recipients informed with proactive communication to boost satisfaction and minimize inquiries.
• Enhance Convenience
  Offer flexible return options and streamline the reverse logistics process for a better customer experience.

Carrier Network

Carrier Network provides access to Urbantz’ carrier library and tools to onboard and manage delivery partners. It enables instant coverage in many markets and supports seamless onboarding and integration of carriers.

• Add Any Carrier Rapidly
  Expand your delivery capabilities effortlessly with quick onboarding of any local or global carrier.
• Unlock Global Coverage
  Access a vast range of markets swiftly, enhancing your global delivery reach.
• Build Your Carrier Network
  Quickly integrate and manage new carriers without technical hassles, ensuring effective delivery solutions.
• Achieve Seamless Integration
  Connect Urbantz easily with your existing e-commerce systems, enhancing your delivery functionality.
• Get Real-Time Delivery Insights
  Monitor your carriers' performance and resolve delivery issues live to optimize efficiency.
• Achieve System Interoperability
  Facilitate smooth operations by integrating seamlessly with your existing tech stack.

Multi-Carrier Management

Multi-Carrier Management centralises control of carrier partners. It enables onboarding, smart allocation rules, and carrier performance visibility to optimise deliveries across multiple carriers.

• Real-Time Performance Analytics
  Monitor real-time carrier activities and performance metrics, enabling proactive decision-making.
• Optimise Delivery Assignments
  Utilise intelligent rules to allocate tasks efficiently, maximising resource utilization.
• Rapidly Onboard Carriers
  Quickly integrate any carrier into your network, enhancing delivery flexibility and market reach.
• Comprehensive Delivery Insights
  Access detailed analytics that provide visibility on delivery trends, performance comparisons, and optimization opportunities.
• Integrate with Your Systems
  Easily connect the platform with your ERP, CRM, or logistics systems for streamlined operations.

Driver Management

Driver Management helps oversee drivers for reliable deliveries, with capabilities to enforce doorstep actions, guide drivers at every step, and document chain-of-custody across the last mile.

• Ensure Secure Deliveries
  Track an order’s journey from the warehouse to the recipient, reducing lost orders and complaints.
• Manage Delivery Steps
  Customize workflows by configuring required steps for drivers, ensuring compliance with service standards.
• Enhance Driver Performance
  Support drivers through route preparation and in-field tasks with an advanced mobile app.
• Monitor Driver Activities
  Receive alerts for delays and assess driver performance using real-time data.
• Facilitate Immediate Responses
  Enhance coordination and problem-solving capabilities during deliveries.

Delivery Tracking

Branded Delivery Tracking provides live, brand-customised order tracking with real-time carrier updates, enhancing recipient experience after purchase.

• Increase Engagement
  Keep customers informed of their order's journey, promoting trust and reducing inquiries regarding order statuses.
• Enhance User Experience
  Offer tailored tracking experiences that reflect your brand, ensuring recipients feel connected to their deliveries.
• Improve Communication
  Ensure recipients receive timely notifications about their orders, including any changes in delivery status, thus minimizing frustration.
• Personalize Customer Interactions
  Empower businesses to send tailored notifications that resonate more with their customers, further enhancing the delivery experience.
• Expand Customer Reach
  Break language barriers and cater to diverse customer bases by providing tracking updates in their preferred language.

Communication

Communication enables post‑purchase messaging to keep recipients informed, with pre‑populated templates, branded tracking pages, and surveys to boost satisfaction.

• Ensure Delivery Success
  Real-time updates minimize delivery issues and enhance overall customer satisfaction.
• Enhance Brand Recognition
  Strengthening brand identity through personalized tracking messages enhances customer experience.
• Boost Trust
  By informing recipients proactively, you can prevent frustration and reinforce brand loyalty.
• Streamline Communication
  Pre-configured messages reduce response time, improving customer engagement and satisfaction.
• Gain Valuable Insights
  Collect customer feedback to continuously improve service quality and respond to issues proactively.

Integrations

Integrations enable seamless data flow between Urbantz and other systems, including ERP/OMS/WMS, CRM and CSAT tools, with open APIs and webhooks for event-driven workflows.

• Streamlines Operations
  Connecting Urbantz with ERP, OMS, and WMS systems ensures a smooth flow of information, reduces manual processes, and enhances operational efficiency across the supply chain.
• Enhances Customer Insights
  By integrating with CRM and CSAT platforms, Urbantz enables organizations to gather delivery preferences, track customer feedback, and enhance overall satisfaction.
• Enables Seamless Integration
  The use of open APIs and webhooks facilitates easy integration with various platforms, allowing for automated workflows that improve responsiveness and data accuracy.
• Enhances Delivery Transparency
  Real-time status updates enable businesses to keep customers informed about their deliveries, increasing trust and satisfaction.
• Facilitates Delivery Flexibility
  Integrating multiple carriers into Urbantz allows businesses to optimize delivery routes and performance, providing flexibility in logistics management.

Visibility

Visibility provides full delivery network visibility and insights, enabling real-time monitoring and analytics across the last-mile network.

• Enhance Delivery Tracking
  Allow dispatchers to monitor drivers, vehicles, and every stage of the delivery, ensuring swift responses to issues.
• Optimize Delivery Performance
  Utilize configurable dashboards and KPIs for better decision-making and performance benchmarks.
• Proactively Manage Operations
  Use alerts to solve potential order issues, thus reducing customer complaints.
• Tailor Insights
  Visualize and analyze relevant data to support strategic planning and operational improvements.