# URBANTZ S.A
*Also known as Urbantz*

- Website: https://urbantz.com
- Location: Brussels, Brussels-Capital Region, Belgium
- Agent profile: https://nowen.ai/agents/urbantz-com
- Industry: Delivery Technology

> Urbantz is a delivery management platform that helps businesses orchestrate multi-carrier last-mile delivery with real-time visibility and recipient engagement.

URBANTZ S.A, also known as Urbantz, provides a delivery management platform that helps organizations orchestrate multi-carrier last-mile deliveries. The platform enables route optimization, carrier network management, real-time visibility, proactive recipient communications, and returns processing, supporting a wide range of retail, e-commerce, logistics, and grocery delivery operations with configurable workflows and scalable integrations.

**Mission:** To empower organizations to transform their last-mile operations by providing a scalable, configurable delivery management platform that unifies carriers, optimizes routes, and enhances customer communications.

## Products & Services

### [Delivery Management](https://urbantz.com/)
*Product*
Optimize last-mile deliveries with real-time insights and multi-carrier management.

- **Dynamic route planning** — Reduce Delivery Times
- **Delivery network visibility** — Gain Real-Time Insights
- **Multi-carrier management** — Enhance Carrier Collaboration
- **Driver management** — Improve Driver Efficiency
- **Proof of delivery** — Secure Delivery Confirmation
- **Scenarios** — Customize Delivery Processes
- **Branded delivery tracking** — Enhance Recipient Experience
- **Real-time delivery slots** — Increase Order Completions
- **Communication** — Improve Customer Engagement
- **Returns management** — Enhance Convenience

### [Carrier Network](https://urbantz.com/products/carrier-network/)
*Product*
Easily manage your delivery capacity with instant access to 50+ carriers worldwide.

- **Carrier onboarding** — Add Any Carrier Rapidly
- **Market access** — Unlock Global Coverage
- **Carrier network builder** — Build Your Carrier Network
- **Ecommerce integration** — Achieve Seamless Integration
- **Visibility tools** — Get Real-Time Delivery Insights
- **System integrations** — Achieve System Interoperability

### [Multi-Carrier Management](https://urbantz.com/products/multi-carrier-management/)
*Product*
Efficiently manage and optimise deliveries across multiple carriers with real-time visibility and analytics.

- **Carrier performance visibility** — Real-Time Performance Analytics
- **Smart allocation** — Optimise Delivery Assignments
- **Carrier onboarding** — Rapidly Onboard Carriers
- **Multi-carrier insights** — Comprehensive Delivery Insights
- **Integration capabilities** — Integrate with Your Systems

### [Driver Management](https://urbantz.com/products/driver-management/)
*Product*
Streamline driver operations for optimal delivery success.

- **Chain‑of‑custody documentation** — Ensure Secure Deliveries
- **Doorstep actions enforcement** — Manage Delivery Steps
- **Driver guidance** — Enhance Driver Performance
- **Real-time driver tracking** — Monitor Driver Activities
- **Communication** — Facilitate Immediate Responses

### [Delivery Tracking](https://urbantz.com/products/delivery-tracking/)
*Product*
Boost customer satisfaction with branded delivery tracking and real-time updates.

- **Live order tracking** — Increase Engagement
- **Branded recipient pages** — Enhance User Experience
- **Real‑time carrier updates** — Improve Communication
- **Customizable messaging** — Personalize Customer Interactions
- **Multi-language support** — Expand Customer Reach

### [Communication](https://urbantz.com/products/communication/)
*Product*
Foster customer trust and drive successful deliveries with effective communication between dispatchers, drivers, and recipients.

- **Three-way status updates** — Ensure Delivery Success
- **Branded tracking messages** — Enhance Brand Recognition
- **Proactive delay notifications** — Boost Trust
- **SMS and email templates** — Streamline Communication
- **Surveys and feedback** — Gain Valuable Insights

### [Integrations](https://urbantz.com/products/integrations/)
*Product*
Ensure seamless data flow across delivery and management systems for optimal performance.

- **ERP/OMS/WMS integrations** — Streamlines Operations
- **CRM/CSAT integrations** — Enhances Customer Insights
- **Open APIs and webhooks** — Enables Seamless Integration
- **Real-time carrier status updates** — Enhances Delivery Transparency
- **Multi-carrier Management** — Facilitates Delivery Flexibility

### [Visibility](https://urbantz.com/products/visibility/)
*Product*
Gain real-time insights for proactive management of your delivery operations.

- **Real-time visibility** — Enhance Delivery Tracking
- **Insights and analytics** — Optimize Delivery Performance
- **Predictive alerts** — Proactively Manage Operations
- **Configurable reporting** — Tailor Insights

## Market Segments

- **Last-mile delivery orchestration** (market size $13.6B, CAGR 13.7%): Coordination of multi-carrier last-mile operations including dynamic routing, real-time tracking, dispatching, carrier management, and customer delivery experience orchestration.
- **Multi-carrier network management** (market size $5.7B, CAGR 7.2%): Functions to onboard, manage, and optimise a distributed carrier network, provide market access and smart allocation across carriers, and integrate carrier partners at scale.
- **Post-purchase experience** (market size $3.5B, CAGR 13%): Branded tracking, proactive notifications, personalized tracking pages and dashboards that improve customer visibility and reduce support load during the post-purchase lifecycle.
- **Logistics analytics and visibility** (market size $2.8B, CAGR 15.1%): Operational and location-based analytics with geospatial dashboards, KPI leaderboards, alerts, and reporting to surface inefficiencies and drive delivery performance.
- **Reverse logistics and returns management** (market size $850.0B, CAGR 7%): Post-purchase services for returns processing, disposition, refurbishment, warranty inspection, and exception handling to recover value and maintain customer experience.

## Who do we serve

### Global E-Commerce And Retail Brands
Global e-commerce retailers seeking scalable, multi-carrier last-mile orchestration.
- Industries: Retail, E-commerce, Logistics
- Geography: Global markets including North America, Europe, and APAC
- Pain points: Fragmented carrier networks, limited real-time visibility, complex onboarding across carriers
- Business goals: Scale cross-border fulfillment, improve delivery speed, reduce logistics costs, enhance customer experience
- Positioning: A unified last-mile platform that orchestrates multiple carriers, provides real-time visibility, proactive communications, and seamless integrations to optimize global retail fulfillment.

#### Persona: Logistics Manager
- Needs: Real-time cross-carrier visibility, scalable carrier onboarding, and easy ERP/OMS/WMS integration
- Goals: Improve on-time delivery, reduce logistics costs, and scale across markets
- Challenges: Fragmented data, manual coordination, and inconsistent carrier performance
- Pain points: Delays, failed deliveries, high operational overhead
- Solution: Leverages Carrier Network for onboarding, Delivery Management for orchestration, Integrations for ERP links, and Visibility for monitoring.

#### Persona: Head Of E-Commerce Fulfillment
- Needs: Unified multi-market orchestration, reliable SLAs, cost controls
- Goals: Increase on-time delivery, reduce returns and cart abandonment due to delays
- Challenges: Balancing speed with cost, coordinating with multiple carriers and platforms
- Pain points: Inconsistent customer experience, siloed data, slow onboarding
- Solution: Delivery Management, Carrier Network, Integrations, and Visibility provide a single view across markets.

#### Persona: Carrier Partnerships Manager
- Needs: Efficient onboarding of new carriers, reliable performance data, scalable integrations
- Goals: Expand carrier network, improve capacity utilization, reduce onboarding time
- Challenges: Onboarding friction, varying carrier capabilities, data compatibility
- Pain points: Long onboarding cycles, inconsistent carrier data
- Solution: Carrier Network for easy onboarding, Integrations for compatibility, and Visibility to monitor performance and capacity.

### Grocery And Food Retailers
Global grocers and food retailers needing time-window last-mile delivery for perishables.
- Industries: Grocery, food retail
- Geography: Global markets including North America, Europe, APAC
- Pain points: Tight delivery windows, perishables spoilage risk, high failed deliveries
- Business goals: Ensure fresh delivery within windows, minimize waste, improve customer satisfaction
- Positioning: A single platform orchestrates time-critical last-mile for perishables with real-time updates, branded communications, and seamless carrier integration.

#### Persona: Grocery Operations Manager
- Needs: Delivery windows, temperature-controlled options, reliable last-mile
- Goals: Minimize spoilage, ensure on-time delivery
- Challenges: Perishables handling, last-minute changes
- Pain points: Delays, missed windows
- Solution: Delivery Management for routing, Carrier Network for onboarding, Visibility to monitor, Communication for updates.

#### Persona: Store Manager
- Needs: Clear customer communications and updates, quick issue resolution
- Goals: Improve store reputation, reduce customer complaints
- Challenges: Coordinating with carriers, returns management
- Pain points: Poor tracking information, late deliveries
- Solution: Communication, Delivery Tracking, Branding in messages

#### Persona: Logistics Coordinator
- Needs: Unified view of carriers and routes
- Goals: Optimize routes and capacity; maintain service levels
- Challenges: Carrier capacity variability
- Pain points: Underutilized capacity, inconsistent data
- Solution: Integrations, Visibility, Multi-Carrier Management, Delivery Management

### Third-Party Logistics Providers
Global 3PLs managing multi-client last-mile operations.
- Industries: Logistics, 3PL
- Geography: Global markets
- Pain points: Coordinating multi-client SLAs, onboarding many carrier networks, data security
- Business goals: Scale operations, improve carrier utilization, reduce manual processes
- Positioning: A scalable orchestration platform centralizes multi-carrier dispatch, real-time visibility, integrations, and communications to optimize last-mile for multiple clients.

#### Persona: Operations Director
- Needs: Multi-client SLA compliance, efficient operations
- Goals: Deliver for multiple clients, maximize capacity
- Challenges: Coordinating across many carriers, complex client requirements
- Pain points: High manual workload
- Solution: Delivery Management, Multi-Carrier Management, Integrations, Visibility

#### Persona: Carrier Relations Manager
- Needs: Carrier onboarding, performance data
- Goals: Expand carrier roster, improve performance
- Challenges: Onboarding delays
- Pain points: Inconsistent carrier data
- Solution: Carrier Network, Integrations, Visibility

#### Persona: IT Solutions Architect
- Needs: Open APIs, secure integrations
- Goals: Enable scalable integrations
- Challenges: Legacy systems
- Pain points: Integration friction
- Solution: Integrations, Open APIs and webhooks, Delivery Management

### Online Marketplaces
Global marketplaces requiring consistent, multi-carrier last-mile for multiple sellers.
- Industries: E-commerce Marketplaces
- Geography: Global
- Pain points: Multi-seller fulfillment complexity, inconsistent delivery experiences
- Business goals: Deliver reliable delivery experiences across sellers, reduce support tickets
- Positioning: A unified platform coordinates carriers across multiple sellers, delivers real-time updates, and enables seamless integrations to ensure consistent delivery experiences.

#### Persona: Marketplace Operations Manager
- Needs: Multi-seller fulfillment, consistent customer experience
- Goals: Improve delivery performance across sellers
- Challenges: Quality variance among sellers
- Pain points: High support tickets due to delivery issues
- Solution: Delivery Management, Carrier Network, Communications, Visibility

#### Persona: Seller Support Lead
- Needs: Visibility into delivery issues to inform sellers
- Goals: Reduce seller escalations
- Challenges: SLA metrics across sellers
- Pain points: Delays
- Solution: Delivery Tracking, Communication, Branding

#### Persona: IT Integrations Engineer
- Needs: Open APIs, data synchronization
- Goals: Enable integrations with marketplace and sellers' systems
- Challenges: Data compatibility
- Pain points: Integration friction
- Solution: Integrations, Open APIs and webhooks, Delivery Management