UJET Unclaimed

Enhance customer experiences with AI-driven omnichannel support and seamless integrations.

Enhance customer interactions by eliminating inefficiencies with Spiral's analytics.

Efficiently transition to the cloud with UJET’s streamlined migration solutions.

Empowers teams to facilitate effective remote work for customer service agents.

UJET Platform

UJET is an AI-powered, omnichannel contact center platform designed for modern brands and businesses of all sizes, enabling seamless multichannel customer experiences, AI-driven insights, and flexible integrations.

• Unify Customer Interactions
  UJET's Intelligent Omnichannel allows brands to interact with customers across various channels such as voice, chat, and more, providing a consistent support experience.
• Empower Agents With AI
  UJET's Agent Assist transforms your support agents into super agents by providing real-time, AI-powered assistance, helping them resolve customer queries more efficiently.
• Automate Customer Interactions
  Integrate UJET's Virtual Agent to handle common customer inquiries autonomously, providing instant support while freeing up agents for more complex issues.
• Enhance Workforce Allocation
  Create optimized schedules that adapt to changing demand, improving employee satisfaction and operational efficiency.
• Integrate Effortlessly
  Easily connect UJET with existing systems and tools, ensuring a cohesive customer support experience across all touchpoints.
• Drive Data-Driven Decisions
  Gain valuable insights into customer behavior and agent performance through comprehensive reporting and analytics, enabling data-driven decision-making.
• Optimize Staffing Levels
  Accurately predict staffing requirements to meet service levels and reduce costs.
• Streamline Call Routing
  UJET's IVR system intelligently routes calls to the most suitable agents, reducing wait times and enhancing customer satisfaction.
• Enhance Mobile Support
  With UJET's Mobile CX, enhance brand experiences by providing integrated customer support directly within mobile applications.
• Respond Instantly to Changes
  Empower managers to make real-time adjustments to schedules ensuring optimal coverage and service levels.
• Optimize Workforce Management
  UJET WFM simplifies workforce management, from demand forecasting to agent scheduling, ensuring optimal staffing levels and efficiency.
• Simplify Workforce Management
  Streamline processes with an intuitive design that facilitates quick decision-making and management.

Spiral by UJET

Spiral by UJET is a conversational analytics product that helps reduce unnecessary interactions.

• Identify Unnecessary Interactions
  Streamline customer service operations by analyzing conversations, identifying inefficiencies, and reducing unnecessary interactions. This helps businesses improve their overall customer experience and operational efficiency.

On-Premises to Cloud Migration

Streamline and accelerate cloud migration from on-premises to cloud with UJET and Google Cloud.

• Streamline Migration Processes
  Utilize UJET's advanced tools and Google Cloud partnership to ensure a seamless transition from on-premises infrastructure to a cloud-based platform, enhancing operational efficiency and scalability.
• Minimize Downtime
  Leverage UJET’s methodologies to expedite the cloud transition, ensuring minimal disruption to services and quick adoption of cloud capabilities.
• Enhance Functionalities
  Integrate effortlessly with Google Cloud infrastructure, taking advantage of its powerful capabilities to improve customer experiences and data management.

Remote Work from Home Solution

Remote Agents are Here To Stay. A solution enabling remote work for customer service agents.

• Facilitates Effective Remote Work
  This feature allows customer service agents to operate effectively from any location, ensuring business continuity and operational efficiency.
• Improves Customer Experience
  Utilize intelligent routing technology to ensure customer inquiries reach the best-suited remote agents, ensuring efficiency and satisfaction.
• Gains Actionable Insights
  Utilize AI-driven analytics to transform customer interactions into actionable insights, enhancing service quality and performance of remote agents.
• Ensures Seamless Operation
  This capability allows for easy integration with various systems and platforms, optimizing workflows and enhancing productivity for remote teams.