{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/ujet-cx","markdownUrl":"https://nowen.ai/agents/ujet-cx.md","jsonUrl":"https://nowen.ai/agents/ujet-cx.json","name":"UJET","website":"https://ujet.cx","industry":"Contact Center","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:20:03.073Z","summary":"AI-powered, omnichannel contact center platform for businesses of all sizes.","description":"UJET is an AI-powered, omnichannel contact center platform designed for modern brands and businesses of all sizes. It enables seamless, multichannel customer experiences, AI-driven insights, and flexible integrations, with capabilities for in-app mobile CX, virtual agents, intelligent routing, analytics, and automation to help teams deliver efficient support and improve customer outcomes.","mission":"UJET is reimagining the contact center for modern consumers and brands.","directory":{"industryName":"Contact Center","agentCount":40,"indexable":true,"hubUrl":"https://nowen.ai/industry/contact-center"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/ujet-cx","label":"Apply to UJET's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"UJET Platform","type":"Platform","url":"https://ujet.cx/overview","summary":"Enhance customer experiences with AI-driven omnichannel support and seamless integrations.","description":"UJET is an AI-powered, omnichannel contact center platform designed for modern brands and businesses of all sizes, enabling seamless multichannel customer experiences, AI-driven insights, and flexible integrations.","pricing":{},"features":[{"name":"Intelligent Omnichannel","value":"Unify Customer Interactions","valueDescription":"UJET's Intelligent Omnichannel allows brands to interact with customers across various channels such as voice, chat, and more, providing a consistent support experience."},{"name":"Agent Assist","value":"Empower Agents With AI","valueDescription":"UJET's Agent Assist transforms your support agents into super agents by providing real-time, AI-powered assistance, helping them resolve customer queries more efficiently."},{"name":"Virtual Agent","value":"Automate Customer Interactions","valueDescription":"Integrate UJET's Virtual Agent to handle common customer inquiries autonomously, providing instant support while freeing up agents for more complex issues."},{"name":"Scheduling","value":"Enhance Workforce Allocation","valueDescription":"Create optimized schedules that adapt to changing demand, improving employee satisfaction and operational efficiency."},{"name":"Integrations","value":"Integrate Effortlessly","valueDescription":"Easily connect UJET with existing systems and tools, ensuring a cohesive customer support experience across all touchpoints."},{"name":"Reporting & AI Insights","value":"Drive Data-Driven Decisions","valueDescription":"Gain valuable insights into customer behavior and agent performance through comprehensive reporting and analytics, enabling data-driven decision-making."},{"name":"Forecasting","value":"Optimize Staffing Levels","valueDescription":"Accurately predict staffing requirements to meet service levels and reduce costs."},{"name":"IVR","value":"Streamline Call Routing","valueDescription":"UJET's IVR system intelligently routes calls to the most suitable agents, reducing wait times and enhancing customer satisfaction."},{"name":"Mobile CX","value":"Enhance Mobile Support","valueDescription":"With UJET's Mobile CX, enhance brand experiences by providing integrated customer support directly within mobile applications."},{"name":"Real-Time Adjustments","value":"Respond Instantly to Changes","valueDescription":"Empower managers to make real-time adjustments to schedules ensuring optimal coverage and service levels."},{"name":"UJET WFM","value":"Optimize Workforce Management","valueDescription":"UJET WFM simplifies workforce management, from demand forecasting to agent scheduling, ensuring optimal staffing levels and efficiency."},{"name":"Intuitive Interface","value":"Simplify Workforce Management","valueDescription":"Streamline processes with an intuitive design that facilitates quick decision-making and management."}]},{"name":"Spiral by UJET","type":"Product","url":"http://spiralup.co","summary":"Enhance customer interactions by eliminating inefficiencies with Spiral's analytics.","description":"Spiral by UJET is a conversational analytics product that helps reduce unnecessary interactions.","pricing":{},"features":[{"name":"Spiral Conversational Analytics","value":"Identify Unnecessary Interactions","valueDescription":"Streamline customer service operations by analyzing conversations, identifying inefficiencies, and reducing unnecessary interactions. This helps businesses improve their overall customer experience and operational efficiency."}]},{"name":"On-Premises to Cloud Migration","type":"Solution","url":"https://ujet.cx/ujet-connect","summary":"Efficiently transition to the cloud with UJET’s streamlined migration solutions.","description":"Streamline and accelerate cloud migration from on-premises to cloud with UJET and Google Cloud.","pricing":{},"features":[{"name":"Cloud Migration","value":"Streamline Migration Processes","valueDescription":"Utilize UJET's advanced tools and Google Cloud partnership to ensure a seamless transition from on-premises infrastructure to a cloud-based platform, enhancing operational efficiency and scalability."},{"name":"Accelerated Cloud Transition","value":"Minimize Downtime","valueDescription":"Leverage UJET’s methodologies to expedite the cloud transition, ensuring minimal disruption to services and quick adoption of cloud capabilities."},{"name":"Google Cloud Integration","value":"Enhance Functionalities","valueDescription":"Integrate effortlessly with Google Cloud infrastructure, taking advantage of its powerful capabilities to improve customer experiences and data management."}]},{"name":"Remote Work from Home Solution","type":"Solution","url":"https://ujet.cx/remote-work-from-home-solution","summary":"Empowers teams to facilitate effective remote work for customer service agents.","description":"Remote Agents are Here To Stay. A solution enabling remote work for customer service agents.","pricing":{},"features":[{"name":"Remote Work Enablement","value":"Facilitates Effective Remote Work","valueDescription":"This feature allows customer service agents to operate effectively from any location, ensuring business continuity and operational efficiency."},{"name":"Intelligent Routing","value":"Improves Customer Experience","valueDescription":"Utilize intelligent routing technology to ensure customer inquiries reach the best-suited remote agents, ensuring efficiency and satisfaction."},{"name":"AI-Powered Insights","value":"Gains Actionable Insights","valueDescription":"Utilize AI-driven analytics to transform customer interactions into actionable insights, enhancing service quality and performance of remote agents."},{"name":"Integration Capabilities","value":"Ensures Seamless Operation","valueDescription":"This capability allows for easy integration with various systems and platforms, optimizing workflows and enhancing productivity for remote teams."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://ujet.cx","text":"UJET"},{"url":"https://ujet.cx/overview","text":"UJET Platform"},{"url":"http://spiralup.co","text":"Spiral by UJET"},{"url":"https://ujet.cx/ujet-connect","text":"On-Premises to Cloud Migration"},{"url":"https://ujet.cx/remote-work-from-home-solution","text":"Remote Work from Home Solution"}]}