Telesystem

Protect business-critical people, technology, and data with managed services that help defend against cyber threats and address security needs.

Connect business locations with flexible network services designed to support reliable performance, growth, security, and continuity.

Reduce phone-system maintenance while scaling communications and keeping employees connected across locations and devices.

Connect essential office devices through customizable phone services with optional communications features and backup for alarm and elevator lines.

Enable Microsoft Teams calling faster with automated setup, scalable call capacity, and reliable voice connectivity.

Choose scalable, customizable business internet to keep locations connected and support voice, video, and data use nationwide.

Get private reserved bandwidth, symmetrical speeds, unlimited usage, and defined performance expectations for business applications.

Reduce network costs and complexity while improving application performance, visibility, security, and branch connectivity.

Provide reliable guest and private WiFi while reducing the work of setting up and managing a wireless network.

Keep mission-critical applications connected with managed LTE for temporary, urgent, dedicated, and failover needs.

Connect remote business locations and maintain essential applications with satellite internet for primary or backup connectivity.

Prioritize applications and carry diverse data across a monitored private network with flexible delivery options.

Connect business locations across a WAN with LAN-like connectivity and flexible, symmetric bandwidth options.

Restore network service faster and reduce manual troubleshooting or onsite technician visits through monitored, automated equipment reboots.

Educate employees to recognize cyber threats and strengthen their role in protecting business data through continuous training.

Add a managed Security Operations Center service to help safeguard business-critical assets.

Delegate firewall monitoring and policy management to help protect business networks from cyber threats.

Protect network resources from DDoS attacks and harmful traffic with always-on, real-time defense built into Telesystem’s network.

Help organizations address cybersecurity vulnerabilities through consulting, risk assessments, and employee security training.

Protect mission-critical systems and support continuity with resilient colocation space, continuous monitoring, and redundant infrastructure.

Unify calling, messaging, meetings, collaboration, and security tools to help teams stay connected and productive across devices.

Connect with customers and teams through integrated messaging, campaigns, automated responses, and AI-powered support.

Scale business calling with flexible call-session purchasing, configurable routing, and voice and data on one circuit.

Help distributed teams collaborate in real time, improve productivity, and reduce travel through flexible video meetings and content sharing.

Give contact-center agents and supervisors role-specific software and setup resources.

Connect with domestic and international contacts through tailored calling plans, conferencing, and long-haul data services.

Help customers reach your business without a long-distance charge using a toll-free number that can be easy to remember.

Give customers a convenient local number to reach your business while calls can be handled at another location.

Streamline fax workflows and protect sensitive documents with cloud access, encryption, and compliance-focused controls.

Connect your CRM and Hosted VoIP to streamline work and reduce switching between systems.

Access voicemail messages by phone or email, with audio attachments or transcriptions for convenient retrieval.

Help grow revenue and serve customers with a broad technology portfolio, dedicated support, sales incentives, and partner resources.

Managed Security Solutions

Telesystem’s managed security portfolio combines security and device protection services to help safeguard business-critical assets, including people, technology, and data. It includes SASE, security awareness training, managed SOC, managed firewall, DDoS protection, and cybersecurity consulting, including risk assessments and employee security training. SASE combines SD-WAN with cloud-delivered security, while firewall and DDoS services provide managed and network-level protection. Telesystem also cites SOC 2 Type II attestation and HIPAA Security Standards compliance as part of its data-security commitments.

• Defend Against Cyber Threats
  Help protect business assets from advanced threats, ransomware, malware, DDoS attacks, and other harmful traffic through managed security services.
• Secure Access Across Locations
  Provide users with secure access to web, cloud, and corporate applications from different locations, with networking and security capabilities managed through a single console.
• Monitor And Manage Firewall Protection
  Receive ongoing firewall monitoring, policy management, and network threat protection without managing these security tasks internally.
• Detect And Block DDoS Traffic
  Use always-on network protection to detect and defend against DDoS attacks and harmful traffic, with monitoring and reporting capabilities.
• Strengthen Employee Security Awareness
  Help employees learn to recognize phishing, malware, ransomware, social engineering, and other cyber threats through ongoing training and related resources.
• Add Managed SOC Services
  Include managed Security Operations Center services as part of the security portfolio.
• Assess And Address Security Risks
  Use cybersecurity consulting and risk assessments to examine vulnerabilities and inform efforts to address security needs.
• Support Security Compliance
  Rely on Telesystem’s stated SOC 2 Type II attestation and HIPAA Security Standards compliance commitments as part of its data-security approach.

Network Services

Telesystem Network Services brings together Dedicated Internet, Broadband Internet, Wireless LTE, SD-WAN, Managed WiFi, Satellite Internet, MPLS, Ethernet, and Managed Power Reboot. The portfolio includes dedicated and broadband connectivity, wireless and satellite options, managed networking, traffic routing, LAN extension, network monitoring, and backup and recovery capabilities. Services are designed to support connectivity needs across different locations, applications, and network requirements.

• Choose Connectivity That Fits Your Needs
  Select from multiple network services and transport options to match business, budget, and network requirements.
• Match Internet Service To Business Needs
  Choose between reserved bandwidth and customizable broadband plans to support business connectivity, applications, and bandwidth requirements.
• Optimize Traffic Across Network Paths
  Route traffic according to application priorities and available paths, supporting performance for demanding applications and providing alternatives to MPLS-only connectivity.
• Maintain Connectivity With Backup Paths
  Use LTE failover, redundant circuits, or satellite connectivity to support service continuity, temporary requirements, and locations with limited wired options.
• Manage Secure Guest And Private WiFi
  Provide guest connectivity and a separate private network for employees, with remote management, monitoring, and equipment maintenance.
• Extend LAN Connectivity Across Locations
  Connect geographically separated locations through a wide area network while maintaining LAN-like connectivity.
• Prioritize Mission-Critical Network Traffic
  Class of Service tagging and Quality of Service standards help prioritize time-sensitive applications, while self-healing network rings can provide an alternate route during an outage.
• Monitor Networks Around The Clock
  Continuous monitoring and support help identify network issues and provide assistance for supported services.
• Restore Connectivity With Automated Reboots
  Automatically reboot designated devices when connectivity is disrupted, helping reduce delays associated with manual troubleshooting or onsite intervention.
• Scale Bandwidth As Needs Change
  Adjust connectivity and capacity to business requirements as network needs evolve.
• Connect Remote And Rural Locations
  Reach locations with limited traditional broadband availability or provide a diverse backup connection through satellite internet.

Hosted VoIP Phone System

Telesystem’s Hosted VoIP Phone System is a hosted business telephone and unified communications service using an IP connection to make and receive calls. Telesystem houses and maintains the equipment in its data centers, while geo-redundancy and fail-over protection help maintain service. Businesses can customize the solution, add or remove lines and features, and access it remotely. Optional services include TrustUC, auto attendant, hosted receptionist, call center, audio conferencing, and call recording. The consolidated offering includes capabilities described for these options, including calling, messaging and meetings; automated call handling; receptionist tools; call-center queues and reporting; conferencing; and recorded calls.

Category: Business VoIP Services

• Connect Calling Messaging And Meetings
  Use IP-based calling and add TrustUC capabilities for calling, messaging, meetings, chat, and collaboration across supported devices.
• Avoid On-Premise Phone Equipment
  Rely on hosted infrastructure and Telesystem-managed maintenance and updates instead of purchasing and maintaining a PBX or other on-premise phone equipment.
• Adjust Lines And Features As Needed
  Customize the phone solution for current and future requirements, add or remove lines, and access the service remotely.
• Route And Manage Inbound Calls
  Use automated menus and receptionist tools to direct callers, screen inbound calls, search contacts, and view call information.
• Manage Flexible Call Center Operations
  Support remote agents and changing call volumes with queue management, call distribution, reporting, monitoring, and supervisor tools.
• Record And Analyze Business Calls
  Capture calls and use recording management, transcription, summaries, analytics, and retention options to support review and operational needs.
• Maintain Service During Disruptions
  Use geo-redundancy and fail-over protection designed to help keep phone service operating during a disruption.
• Add Flexible Conferencing Options
  Extend communications with audio or video meetings, collaboration tools, recording, and webinar options.
• Choose From Two VoIP Platforms
  Select from Cisco BroadWorks and Metaswitch platforms as Telesystem customizes a solution to meet business requirements.

Business Lines

Telesystem Business Lines connect phones, fax machines, modems, and office phone systems to its secure network. Businesses can customize service and choose features such as caller ID, call forwarding, automatic callback, and three-way calling. Optional services include voicemail, audio conferencing, and call recording. The Certified Alarm/Elevator Line option provides a managed voice channel with built-in LTE and battery backup for essential lines, supporting transition away from copper-based POTS service.

• Connect Phones And Office Devices
  Connect essential business communications equipment to Telesystem’s secure network.
• Keep Essential Lines Connected
  Built-in LTE and battery backup help maintain alarm and elevator line connectivity during power failures, including for at least eight hours.
• Choose Useful Calling Features
  Configure business phone service with calling and communications features suited to organizational needs.
• Replace Costly Copper POTS Lines
  Transition essential lines away from copper-based POTS service as those networks are decommissioned.

Telesystem EasyRoute

Telesystem EasyRoute simplifies Microsoft Teams Direct Routing deployments with a proprietary configuration file customized to an organization’s calling needs. Uploading the file to Microsoft Teams automates the required technical setup, replacing complex manual configurations with a process Telesystem says can be completed in under 15 minutes. EasyRoute supports scalable calling through a portal for adding or removing users and phone numbers, and burstable SIP trunks for unexpected traffic increases. Microsoft-certified redundant session border controllers provide encryption and firewall protection for SIP trunks, backed by a redundant voice network and a 99.999% uptime SLA. The separately named Microsoft Teams Direct Routing entry describes the same EasyRoute service and is consolidated here.

Category: Business VoIP Services

• Automate Teams Voice Setup
  Automate the technical configuration required for Teams Direct Routing through a customized file.
• Complete Voice Setup In Under 15 Minutes
  Shorten Teams voice deployment to under 15 minutes, according to Telesystem.
• Protect SIP Trunks With Encryption And Firewalls
  Encryption and firewall protection help secure SIP trunk connectivity for Teams voice.
• Maintain Voice Service With 99.999% Uptime
  A nationwide redundant voice network and 99.999% uptime SLA support reliable voice service.
• Scale Users And Call Capacity
  Manage users and phone numbers through the portal and use burstable SIP trunks to accommodate call traffic increases.
• Pay For Needed Call Paths
  Size the solution based on simultaneous call-path requirements rather than paying per seat.
• Access U.S.-Based Support Around The Clock
  Get support from Telesystem’s U.S.-based team throughout the year.

Broadband Internet

Telesystem Broadband Internet provides high-speed business connectivity with customizable upstream and downstream bandwidth for businesses ranging from small offices to multi-location enterprises. Scalable plans offer speeds up to 100+ Mbps and support downloading, transferring, and streaming voice, video, and data. The service includes nationwide network coverage, built-in DDoS protection, and 24/7/365 monitoring.

• Tailor Bandwidth To Business Needs
  Choose bandwidth and service options based on business requirements and scale.
• Support High-Bandwidth Business Activities
  Choose from available speeds to support business applications and data use.
• Stream Voice, Video, And Data
  Use the connection to stream voice, video, and data simultaneously and transfer business information.
• Connect And Monitor Locations Nationwide
  Use nationwide network coverage and around-the-clock monitoring to support business connectivity.
• Protect Connectivity From DDoS Attacks
  Built-in DDoS protection helps protect the business network against distributed denial-of-service attacks.
• Simplify Multi-Site Broadband Management
  Consolidate monitoring, billing, and administration across sites, with a single bill and access to Telesystem support.

Dedicated Internet Access

Telesystem Dedicated Internet Access provides a private connection with bandwidth reserved for a business rather than shared with other organizations. Plans offer symmetrical upload and download speeds, unlimited usage, and transport options including dedicated fiber, Ethernet-over-copper, fixed wireless, and T1/T3 lines. A service-level agreement specifies uptime, latency, packet loss, and jitter expectations. Telesystem provides 24/7/365 network monitoring, prioritized support for DIA issues, and built-in DDoS protection at no additional cost. Dedicated private fiber routes span more than 7,000 miles across the country.

• Avoid Shared-Network Slowdowns
  Reserved bandwidth means the business does not have to compete with other users for capacity.
• Match Upload And Download Speeds
  Equal upload and download speeds support demanding applications and data transfers.
• Set Clear Performance Expectations
  The SLA specifies uptime and network performance measures for business connectivity.
• Protect Connections From DDoS Attacks
  Network-based DDoS protection is included with the service at no additional cost.
• Get Round-The-Clock Support
  Continuous monitoring and prioritized handling of DIA issues help customers get support when problems arise.
• Choose A Suitable Connection Type
  Consider different circuit types, bandwidth needs, and geographic availability when selecting a DIA plan.
• Use The Connection Without Limits
  Use the DIA connection without a stated usage limit.

SD-WAN

Telesystem’s managed SD-WAN service uses a software-based, multi-service approach to re-architect WAN and branch-office networks. It centralizes management, provides network and application-level visibility, and dynamically routes traffic over available paths based on application priority and network conditions. Businesses can combine broadband, cellular, dedicated internet, and MPLS. The service is designed to reduce costs and complexity, improve application performance, support cloud-based and bandwidth-intensive applications, and add security integrations. Telesystem can provision branches, add network and security functions, and scale capacity.

• Prioritize Traffic Over Suitable Paths
  Dynamic policies select network paths based on application priority and current conditions.
• Use Multiple Network Transport Types
  Use different transport types to support routing flexibility and network capacity.
• Manage And Monitor Networks Centrally
  Improve visibility into network conditions and configure changes as requirements evolve.
• Protect Traffic With Integrated Security
  Use encryption and security integrations to help protect traffic and support network security.
• Improve Performance For Business Applications
  Support real-time, bandwidth-intensive, and cloud-based applications through application-level insights and traffic optimization.
• Provision Branches And Scale Capacity
  Adapt the network as locations and requirements change through branch provisioning and capacity scaling.
• Reduce Costs And Simplify Network Operations
  Use alternative transports and a software-based approach to reduce reliance on MPLS-only connectivity and simplify network configuration and maintenance.
• Analyze Networks And Support Failover
  Use network analytics to review conditions and alternative transport paths to support backup and connectivity continuity.

Managed WiFi

Telesystem Managed WiFi is an end-to-end wireless networking service for businesses and venues. Telesystem designs, configures, installs, monitors, and manages wireless networks from discovery and design through implementation and updates. Remote service includes 24x7x365 monitoring and maintenance of firewalls, switches, and access points, plus firmware and patch updates. It supports separate guest and private networks, customizable bandwidth allocation and landing pages, location analytics, and cloud-based management. Turnkey deployments can include cabling, indoor and outdoor access points, switches, and firewall/router hardware.

• Simplify Wireless Network Management
  Rely on Telesystem to manage the wireless network from design and deployment through ongoing monitoring and updates.
• Get Around-The-Clock Network Support
  Continuous monitoring and support help identify network issues and maintain connectivity beyond normal business hours.
• Separate Guest And Employee WiFi
  Offer guest connectivity while maintaining a distinct private network for employees.
• Deploy WiFi With Included Hardware
  Use a deployment that can include installation, cabling, hardware, and coverage planning.
• Scale WiFi To Match Demand
  Adjust equipment and guest capacity to meet changing demand.
• Customize WiFi Access And Bandwidth
  Set bandwidth limits for different user groups and customize the guest access experience.
• Manage WiFi And Understand Device Movement
  Use cloud tools to manage the network and location analytics to view device movement.

Wireless LTE

Telesystem’s Wireless 4G LTE service provides managed connectivity across North America for mission-critical applications on temporary, urgent, dedicated, or failover bases. It offers professional installation, a 99.9% performance and uptime SLA, and continuously monitored connections. The service supports automatic failover and redundant circuits and can be used for periods ranging from days to multiple years.

• Keep Critical Applications Connected
  Redundant circuits and automatic failover can redirect traffic to backup connectivity when a primary connection has a problem.
• Rely On A Defined Service Commitment
  The 99.9% performance and uptime SLA provides a stated service commitment.
• Support Mission-Critical Business Applications
  Use Wireless LTE for listed business applications including VoIP, SD-WAN, POS, CRM, and IoT-M2M.
• Connect Across North America
  Use LTE connectivity across North America for business applications and locations, subject to availability confirmation.
• Match Connectivity To Your Timeline
  Use professional installation and choose connectivity duration to match temporary, urgent, or longer-term needs.
• Monitor Connections And Identify Problems
  Continuous monitoring provides network visibility and alerts about primary connection problems.

Satellite Internet

Telesystem Satellite Internet provides non-wired connectivity for businesses in remote and rural areas where traditional broadband options are limited or unavailable. It can serve as a primary connection or backup. The service includes free standard professional installation, prioritized voice and VoIP, and quick installation. Its satellite-based connection is less vulnerable to local infrastructure issues such as cable cuts or line damage.

• Connect In Remote And Rural Areas
  Provide internet connectivity for locations where traditional broadband choices may be limited.
• Keep Essential Business Operations Connected
  Use satellite internet as a backup source during primary connection downtime.
• Get Connected With Professional Installation
  Set up satellite internet for primary or backup connectivity with standard professional installation provided at no charge.
• Reduce Exposure To Local Line Damage
  Rely on a connection less vulnerable to local cable cuts and line damage.
• Choose A Plan For Your Business
  Select from business plans that include unlimited usage and backup options.

MPLS

Telesystem MPLS is a private IP network service that uses labels to carry different types of data over a single network. Class of Service tagging lets administrators prioritize applications and traffic according to technical requirements and business importance. The service uses a fully meshed private IP backbone designed to meet Quality of Service standards, with self-healing SONET rings that automatically route traffic onto another path during an outage. MPLS is available over DS1, DS3, Ethernet, and private fiber. Its VPN configuration includes a managed router, CoS port, and Ethernet port, with additional options including calling services, SIP trunking, internet access, HPBX services, and a network firewall.

• Prioritize Mission-Critical Applications
  Set traffic priorities based on application requirements and business importance.
• Support Time-Sensitive Traffic
  Use a private IP backbone with Quality of Service standards that prioritize time-sensitive applications.
• Reroute Traffic During Outages
  Automatically route traffic onto another path during an outage to help prevent disruption.
• Carry Diverse Data On One Network
  Transmit different types of data over a single MPLS network.
• Customize VPN Components And Services
  Select a delivery method and add available network and communications options to the VPN configuration.
• Monitor Circuits And View Account Details
  Use around-the-clock circuit monitoring and an online portal for billing and bandwidth information.

Ethernet

Telesystem Ethernet, including Metro-E, extends a business’s Local Area Network beyond its premises into a Wide Area Network while maintaining LAN-like connectivity. It moves traffic between points across Telesystem’s network. E-LANs can connect geographically diverse LANs so they appear to be on the same network. Symmetric E-Lines offer matching upstream and downstream speeds in increments from 1 Mb to 1,000 Mb. Availability varies by area.

• Extend Your Network Beyond Your Premises
  Connect a local network across a wider area while retaining reliable LAN-like connectivity.
• Connect Geographically Diverse LANs
  Bring multiple geographically diverse local networks together as if they were part of the same network.
• Match Upstream And Downstream Speeds
  Choose an E-Line with matching upstream and downstream speeds across available bandwidth options.
• Move And Monitor Traffic Between Locations
  Carry traffic between two points across Telesystem’s network with connection monitoring flexibility.

Managed Power Reboot

Telesystem Managed Power Reboot monitors connectivity and automatically power-cycles designated network equipment when service is disrupted. IT teams and support personnel can also reboot connected devices remotely through a mobile or desktop app, select managed equipment at each location, and schedule planned off-hours reboots. The service is offered with the WattBox line, which includes three device options, flexible mounting, surge protection, and power conditioning.

• Restore Connectivity Automatically
  Automatically reboot designated equipment when connectivity is lost, helping restore service without waiting for someone onsite.
• Reboot Devices Remotely
  Use a mobile or desktop app to reboot connected equipment without sending someone onsite.
• Select Devices And Schedule Reboots
  Choose managed equipment by location and plan device reboots outside business hours.
• Protect And Condition Equipment Power
  Use WattBox device options with flexible mounting, surge protection, and power conditioning.

Security Awareness Training

Telesystem’s security awareness training provides continuous cybersecurity education to help employees understand how to protect their business from spam, phishing, malware, ransomware, and social engineering. TrustUC plan information lists simulated phishing campaigns, weekly micro trainings, a monthly security newsletter, an Employee Vulnerability Assessment, a Catch Phish Outlook plug-in, an annual risk assessment, and policy and procedure templates. The training is included in TrustUC’s Breach Prevention Platform security features and is also part of Telesystem’s managed security portfolio.

• Educate Employees About Cyber Threats
  Help employees learn about common cyber threats and how to protect the business through continuous education.
• Practice Identifying Phishing Attempts
  Use simulated phishing campaigns and weekly lessons to support ongoing employee education.
• Assess And Support Employee Training
  Use assessments, a newsletter, an Outlook plug-in, and policy templates as part of the training offering.

Managed SOC

Managed SOC, or Security Operations Center, is listed in Telesystem’s security portfolio alongside services designed to safeguard businesses’ people, technology, and data from cyber threats.

Managed Firewall

Telesystem’s managed firewall solutions provide proactive protection, policy management, and ongoing monitoring without requiring businesses to manage security internally. Described deployments include Cisco Meraki next-generation firewalls with stateful firewalling, web content filtering, advanced malware protection, and 24/7 monitoring. A healthcare deployment also included SD-WAN capabilities such as bandwidth aggregation, data failover, and site-to-site VPNs.

• Delegate Firewall Monitoring And Policy Management
  Receive ongoing firewall monitoring and policy management, reducing the need to manage these tasks internally.
• Protect Networks From Cyber Threats
  Proactive and advanced malware protection help defend networks against cyber threats and harmful traffic.
• Control And Filter Network Traffic
  Use stateful firewalling and web content filtering to apply controls to network traffic.
• Support Network Failover And Site Connections
  The described deployment included bandwidth aggregation, data failover, and site-to-site VPN connectivity.

DDoS Protection

Telesystem’s DDoS protection is built into its network infrastructure and provides an always-on defense against distributed denial-of-service attacks. It inspects, detects, and defends against attacks in real time, with protection against bots, botnets, cyber threats, and other harmful traffic. The service includes excessive traffic bans, malicious IP address blocking, and advanced reporting and monitoring. Telesystem states that the protection is backed by threat intelligence, proactively improves security, stops 99.999% of DDoS attacks, and is provided at no additional charge.

• Detect And Defend In Real Time
  Always-on inspection, detection, and defense help protect network resources from malicious DDoS attacks.
• Filter Harmful Network Traffic
  Traffic bans and malicious IP blocking help limit unwanted, excessive, and harmful traffic.
• Get Included Network Protection
  Customers receive network protection at no additional charge; Telesystem reports a 99.999% DDoS attack stop rate.
• Monitor And Report On Threats
  Advanced monitoring and reporting provide threat information, with protection backed by threat intelligence.

Cybersecurity Consulting

Telesystem provides cybersecurity consulting, risk assessments, and employee security training to help address vulnerabilities. The service is cited in a healthcare facility case study alongside security improvements.

• Address Cybersecurity Vulnerabilities
  Cybersecurity consulting helps organizations address identified vulnerabilities.
• Assess Security Risks
  Risk assessments help organizations examine vulnerabilities and inform efforts to address them.
• Train Employees On Security
  Employee security training helps address vulnerabilities by educating staff on security practices.

Colocation

Telesystem colocation provides private data-center space for business computing systems and mission-critical data. Facilities are designed to withstand natural and man-made disasters, with 24/7/365 event monitoring and fully redundant power supplies and connectivity. Space is available in increments as small as one rack unit. DC-1 has SOC 2 Type II attestation and HIPAA compliance, while DC-2 was built to Department of Defense data-center standards.

• Protect Mission-Critical Data
  House computing systems in facilities designed to withstand disasters and help keep business operations running.
• Support System Availability
  Redundant power supplies and connectivity help keep colocation systems available.
• Monitor Facilities Around The Clock
  Continuous event monitoring provides oversight of facilities housing business systems and data.
• Add Geographic Redundancy
  Two geographically separated data centers provide locations for resilient colocation.
• Choose Space To Meet Facility Requirements
  Select space from one rack unit and consider the stated compliance and construction standards of the respective data centers.

TrustUC

TrustUC is a secure, AI-powered unified communications and collaboration application for calling, messaging, and meetings across devices. It combines HD voice and video, chat, business messaging, conferencing, collaboration tools, and employee security awareness training. Features include cloud calling, shared chat spaces, SMS, MMS and iMessage using a business number, and AI assistance for messages and meetings. Available in Essential, Enhanced, and Elite with AI plans, TrustUC supports organizations of different sizes and geographically dispersed teams.

• Connect Teams Across Devices
  Employees can make and receive business calls from supported devices at the office, at home, or on the go.
• Host Flexible, Engaging Meetings
  Support meetings across locations and devices with collaboration tools and plan-dependent capacity and duration.
• Message Customers From Your Business Number
  Use the business number for text-based interactions with customers and colleagues, with optional campaign and integration capabilities.
• Summarize And Transcribe Conversations
  Use AI-generated summaries, highlights, and transcriptions to review conversations and meetings.
• Strengthen Employee Cybersecurity Awareness
  Provide training and security-related tools that help employees learn about phishing, malware, ransomware, and social engineering.
• Collaborate In Shared Spaces
  Bring conversations, file sharing, and collaboration tools together in shared spaces.
• Support Secure, Compliant Collaboration
  Use security, privacy, and compliance options as part of a communications and collaboration application.
• Choose And Extend Communications Features
  Select among plans and use listed Microsoft Teams integration capabilities to suit organizational communications needs.

Business Messaging

Telesystem Business Messaging integrates text messaging into a business voice or UCaaS solution, enabling communication through SMS, MMS, and iMessage. Users can send and receive messages through Webex, Microsoft Teams, Zoom, or an online portal. The service supports person-to-person and group messaging, bulk messages, automated responses, scheduled SMS, and marketing campaigns. Businesses can connect CRM platforms, review delivery and engagement analytics, personalize campaigns, and use AI assistance or chatbots. Telesystem also supports 10DLC brand and campaign registration.

• Message Through Your Business Number
  Use the business line for internal and customer-facing text conversations.
• Reach Groups And Automate Messages
  Send messages to multiple recipients and prepare automatic replies or scheduled SMS.
• Support Compliant Messaging And Customer Replies
  Support registration requirements and use AI-powered responses to address customer inquiries.
• Connect Messaging With Your Work Platforms
  Access messaging through supported platforms and connect CRM records and customer interactions.
• Track Engagement And Improve Replies
  Use analytics and AI insights to review messaging performance and inform customer responses.
• Launch Personalized SMS Campaigns
  Use customer data to segment audiences and tailor campaign messages.

SIP Trunks

Telesystem SIP Trunks connect multiline phone systems and can consolidate voice and data traffic on one circuit. Businesses can purchase call sessions in single increments, choose public or private call routing and shared or dedicated bandwidth, and configure service for existing phone systems. The service can scale as needs change and can be customized with calling features such as Caller ID, Call Waiting, DID, and E911.

• Buy Only Needed Call Sessions
  Match call-session purchases to peak simultaneous call needs.
• Combine Voice And Data
  Carry voice and data traffic on the same circuit instead of maintaining separate lines.
• Connect And Scale Existing Phone Systems
  Configure service for existing systems and adjust private-network bandwidth to requirements.
• Choose Routing And Bandwidth Options
  Select public or private routing and shared or dedicated bandwidth according to business needs.
• Customize Calling Features
  Select calling capabilities to suit business requirements.
• Plan A Gradual Hosted Migration
  Combine SIP Trunks with Hosted Station and transition to a fully hosted service at a chosen pace.

Telesystem Video Conferencing

Telesystem’s cloud-based video conferencing service supports face-to-face meetings, chat, screen and application sharing, and whiteboarding. Users can join from desktop and mobile devices, while organizers can schedule or start meetings, record conferences, and manage attendees. Outlook scheduling integration and webinar options for 100, 500, or 1,000 participants help teams coordinate meetings and engage larger audiences.

• Collaborate In Video Meetings
  Bring distributed workers, partners, and customers together with content-sharing and collaboration tools.
• Join Meetings From Any Device
  Let participants join meetings from desktop or mobile devices, including by link.
• Schedule And Record Meetings
  Schedule meetings through Outlook or start them ad hoc, and keep recordings for later reference.
• Manage Attendees And Participation
  Use controls for access, participation, and meeting management.
• Choose A Meeting Or Webinar Size
  Select from listed meeting and webinar capacity options.

Omni Channel Contact Center

Telesystem lists Omni Channel Contact Center among its voice and unified communications solutions. The service provides software for contact-center agents and supports agent and supervisory roles. Telesystem provides setup guides and feature resources for agents, administrators, and supervisors.

• Support Agent And Supervisor Roles
  Provide access for agents and supervisors using role-specific login credentials.
• Equip Agents With Contact Center Software
  Use the dedicated Contact Center Agent application after service provisioning.
• Guide Agents And Supervisors Through Setup
  Use Telesystem’s guides and feature resources to support setup and use.

Long Distance Service

Telesystem offers switched and dedicated voice and long-haul data solutions, including domestic long-distance plans tailored to business needs and international calling options. Services include inbound and outbound calling, web and audio conferencing, and point-to-point long-haul data circuits.

• Match Plans To Calling Needs
  Choose domestic and international calling options suited to business communication needs.
• Support Business Calls
  Use Telesystem’s long-distance service for inbound and outbound business calls.
• Connect With Conferencing And Data Circuits
  Support business communication with conferencing and point-to-point data connectivity.

Toll-Free Services

Telesystem toll-free service gives businesses telephone numbers with special three-digit prefixes, such as 800. Callers dialing these numbers from landlines are not charged, while the called party pays the cost of the call. Charges may depend on call usage, trunk-line costs, and a possible monthly flat-rate service charge. Telesystem can help businesses find a toll-free number that is easy for customers to remember.

• Let Callers Reach You Without A Call Charge
  Landline callers can contact the business through the toll-free number without paying a long-distance fee.
• Pay The Cost Of Incoming Calls
  The business receiving the call is charged for calls to its toll-free number.
• Choose A Number Customers Remember
  Ask Telesystem for help finding a toll-free number that customers can remember.

Local Inbound

Local Inbound gives businesses with geographically diverse branch offices local numbers for customers to call. Calls can forward to a contact center or other call-handling location, allowing customers to reach the business without calling a toll-free number or placing a long-distance call.

• Offer Customers Local Calling Access
  Give customers in different regions a local number rather than requiring a toll-free number or long-distance call.
• Route Local Calls To Your Contact Center
  Let customers call a local number while calls are handled at a centralized contact center.

Secure Fax

Telesystem Secure Fax is a cloud fax service for sending and receiving faxes from internet-connected computers, tablets, and smartphones using email, a web interface, or mobile and desktop apps. It removes the need for printing, scanning, dialing, and fax-machine or software maintenance. AES 256-bit and TLS encryption, HITRUST CSF certification, and support for HIPAA, GLBA, SOX, and SOC 2 requirements help protect information. Centralized administrative controls, audit trails, digital storage, and two-factor authentication support secure fax workflows. The service can deliver faxes directly into a healthcare provider’s EMR system.

• Protect Sensitive Fax Data
  Encryption and controlled portal access help protect fax information.
• Support Regulatory Compliance
  The stated certification, requirements support, and alignment address the needs of organizations handling confidential information.
• Send And Receive Faxes Anywhere
  Access faxing through connected devices and digital workflows instead of a traditional fax machine.
• Manage And Store Fax Activity Securely
  Oversee fax activity with centralized controls and audit trails, and keep faxes in secure, redundant online storage.
• Deliver Faxes And Reduce Equipment Costs
  Send faxes into EMR systems and reduce reliance on fax equipment and related maintenance.

CRM Integrator

CRM Integrator connects Telesystem Hosted VoIP with a customer relationship management system. Businesses can choose a simple application screen pop or a deeper integration, with Telesystem helping identify an option suited to their needs. The application is provisioned by Telesystem and lets users customize preferences and integrations.

• Connect VoIP And CRM Systems
  Bring Hosted VoIP and a CRM together to reduce switching between separate systems.
• Choose The Integration Depth
  Select a simple screen pop or deeper CRM integration with Telesystem’s assistance.
• Customize Preferences And Integrations
  Customize application preferences and integrations after account provisioning.

Voicemail

Telesystem’s carrier-class voicemail service stores messages in a mailbox on the service provider’s server. Users can access voicemail by calling or checking email. Email notifications can include messages as .wav file attachments or transcriptions.

• Store Messages In A Hosted Mailbox
  Store messages in a hosted mailbox rather than on an answering machine.
• Retrieve Messages By Phone Or Email
  Access voicemail through phone calls or email notifications.
• Read Or Listen To Voicemail Messages
  Receive voicemail messages as audio attachments or transcriptions in email.

Telesystem Partner Program

The Telesystem Partner Program serves brokers and distributors with flexible access to Telesystem’s cybersecurity, networking, and communications portfolio. Partners receive dedicated contacts and channel-team support, sales incentives, marketing tools and training, and access to Telesystem’s nationwide network. The program also offers partner payments one month after contract signature; eligible elite partners can qualify for top-level commissions, SPIFFs, and apply for market development funds.

• Get Dedicated Partner Assistance
  Work with a dedicated contact and project management team across the selling and delivery process.
• Build Customer-Specific Solutions
  Work with Telesystem to design solutions for customer-specific business needs.
• Qualify For Partner Incentives
  Earn eligible commissions and bonuses and apply for market development funds under program terms.
• Equip Customer Presentations
  Use partner training, customizable marketing resources, and monthly product and event updates.
• Access Partner Tools And Payments
  Use online account and Dark Web scan tools and receive partner payment one month after contract signature.