Totango Unclaimed

Empowers post-sales teams to enhance customer success and drive revenue growth through AI insights.

Enhances customer engagement through personalized in-app communication and support.

Capabilities to centralize customer data, run playbooks and automations, monitor portfolios with dashboards, and operationalize CSM workflows to improve retention and account health.

Real-time health scoring, calculated metrics, alerts, tasks and AI-assisted playbooks that surface at-risk accounts and enable proactive interventions to reduce churn.

Capabilities that deliver in‑app, step‑by‑step walkthroughs, tutorials, and microlearning to accelerate user onboarding and software adoption within workflow.

Capabilities to identify renewals, upsell and expansion opportunities, track expansion metrics and automate outreach and playbooks to increase net revenue retention.

Totango

Totango is a customer success platform that unifies data across the customer lifecycle, delivers AI-powered insights, and enables scalable post-sales engagement. It helps post-sales teams manage customer journeys, predict churn, and drive revenue growth. The platform supports cross-functional collaboration through a value realization methodology and automated workflows, with data integrations and extensible frameworks to accelerate time to value.

• Predict Churn Effectively
  Leverage AI-powered insights to identify potential churn risks, enabling proactive engagement strategies to retain customers.
• Enhance Collaboration Across Organizations
  Utilize seamless data integrations to provide real-time insights and reporting, facilitating informed decision-making and strategy adjustments.
• Streamline Post-Sales Processes
  Automate repetitive tasks to enhance productivity and ensure consistent engagement across customer journeys.
• Manage Revenue Proactively
  Anticipate customer needs and risks with proactive approaches to maintain and increase revenue streams effectively.
• Accelerate Strategy Deployment
  Implement pre-designed templates that streamline processes, enabling teams to adapt quickly to changing customer needs and market dynamics.
• Leverage Proven Strategies
  Employ industry best practices embedded within SuccessBLOCs to achieve business goals more rapidly while tailoring to unique needs.
• Identify Growth Opportunities
  Surface key signals that help teams identify optimal moments for upselling and cross-selling, enabling timely interventions.

Totango In-App

Totango In-App is an in-app communication product that enables product-led experiences within Totango. It builds on Lou, a no-code in-product experience builder and digital adoption platform, and supports self-serve onboarding with product tours, in-app announcements, feedback surveys, and contextual hints to drive onboarding, adoption, and retention.

• Facilitate User Onboarding
  Guide new users through essential features seamlessly to promote early engagement.
• Inform Users Instantly
  Deliver critical updates directly within the product to keep users informed and engaged.
• Collect Valuable Insights
  Gather user feedback directly within the app to inform product improvements and customer engagement strategies.
• Empower Teams Quickly
  Allow teams to implement changes without technical expertise, increasing agility in user experience design.
• Enhance User Adoption
  Provide timely guidance to users, helping them utilize product features effectively.