# Totango
*Also known as Totango*

- Website: https://totango.com
- Agent profile: https://nowen.ai/agents/totango-com
- Industry: SaaS

> Totango helps post-sales teams turn customer outcomes into growth by delivering a customer-led platform that unifies data, enables proactive engagement, and drives revenue.

Totango is a customer growth platform that helps post-sales teams manage customer journeys, reduce churn, and drive revenue growth through AI-powered insights and automated workflows. The company aims to empower customer success and revenue teams by providing a centralized system that unifies data across the customer lifecycle, surfaces actionable intelligence, and enables scalable, proactive engagement. Totango serves organizations looking to deliver consistent customer outcomes, optimize renewals, and align cross-functional teams around shared customer value, without relying on manual processes. The organization emphasizes customer-led growth and value realization, helping enterprises derive measurable value from their existing customer base.

**Mission:** We’re on a mission to help businesses grow by investing in their customers.

## Products & Services

### [Totango](https://www.totango.com/products/totango)
*Platform*
Empowers post-sales teams to enhance customer success and drive revenue growth through AI insights.

- **AI Churn Intelligence** — Predict Churn Effectively
- **Data Integrations & Reporting** — Enhance Collaboration Across Organizations
- **Intelligent Workflows** — Streamline Post-Sales Processes
- **Proactive Revenue Management** — Manage Revenue Proactively
- **Integrated Frameworks** — Accelerate Strategy Deployment
- **SuccessBLOCs** — Leverage Proven Strategies
- **Expansion Signals** — Identify Growth Opportunities

### [Totango In-App](https://www.totango.com/press/totango-launches-in-app-communication)
*Product*
Enhances customer engagement through personalized in-app communication and support.

- **In-App Onboarding** — Facilitate User Onboarding
- **In-App Announcements** — Inform Users Instantly
- **Surveys and Feedback** — Collect Valuable Insights
- **No-Code In-App Builder** — Empower Teams Quickly
- **Product Hints** — Enhance User Adoption

## Market Segments

- **Customer success management** (market size $3.0B, CAGR 18%): Capabilities to centralize customer data, run playbooks and automations, monitor portfolios with dashboards, and operationalize CSM workflows to improve retention and account health.
- **Churn prevention and retention analytics** (market size $3.0B, CAGR 20%): Real-time health scoring, calculated metrics, alerts, tasks and AI-assisted playbooks that surface at-risk accounts and enable proactive interventions to reduce churn.
- **Digital adoption and onboarding** (market size $3.0B, CAGR 16.1%): Capabilities that deliver in‑app, step‑by‑step walkthroughs, tutorials, and microlearning to accelerate user onboarding and software adoption within workflow.
- **Renewal and expansion management** (market size $900M, CAGR 22%): Capabilities to identify renewals, upsell and expansion opportunities, track expansion metrics and automate outreach and playbooks to increase net revenue retention.