TeamsWork Unclaimed

Efficiently manage service requests and incidents within Microsoft Teams.

Enhance teamwork with collaborative checklists and task management in Microsoft Teams.

Streamline your sales pipelines and track activities seamlessly within Teams.

Enhance Microsoft Teams with AI assistants that automate tasks and improve efficiency.

AI-driven conversational agents and assistants that automate prospecting, handle inbound/outbound engagement, capture meeting notes, and execute workflow actions with human-in-the-loop oversight.

Configurable automation and orchestration capabilities that route work, run recurring processes, integrate via APIs/webhooks, and provide analytics within the Teams ecosystem.

Shared to-do lists, recurring checklists and templated workflows inside Teams that capture structured data via custom forms and improve team task completion.

Capabilities to receive, route, track, and resolve internal IT support requests via centralized ticketing, automated routing, multi-channel intake, customizable templates, reporting, and self-service portals.

Microsoft Teams Ticketing

Microsoft Teams Ticketing is a ticketing-as-a-service app integrated in Microsoft Teams and Microsoft 365. It provides an intuitive ticketing system to handle service requests and incidents within the Teams environment, with configurable workflows, custom forms, and automation to streamline ticket creation, routing, and resolution.

• Streamlines Ticket Management
  Automate the assignment of tickets to appropriate team members, ensuring timely responses and efficient handling of requests.
• Tailors Data Collection
  Create versatile forms tailored to specific ticket information needs, ensuring all relevant data is captured efficiently.
• Enhances Process Adaptability
  Design workflows that adapt to your team’s processes, facilitating better management of each ticket from submission to resolution.
• Visualizes Ticket Data
  Utilize Power BI reports to gain insights into ticket trends, team performance, and areas for improvement, enhancing decision-making.
• Facilitates Connectivity
  Connect ticketing data with external tools, enhancing workflow and data visibility across platforms.
• Enables Real-Time Updates
  Receive immediate updates on ticket events, allowing for proactive management and response.

Microsoft Teams Checklist

Microsoft Teams Checklist is a collaborative to-do list and task management solution offered as a service, featuring 300+ editable templates and recurring checklists designed to help teams organize, prioritize, and complete tasks efficiently.

• Use Built-in Templates
  Choose from over 300 pre-designed templates that can be easily edited for various tasks and projects.
• Automate Repeating Tasks
  Set up checklists that automatically regenerate for routine tasks, simplifying process management.
• Capture Required Data
  Create tailored forms within checklists to ensure all necessary information is collected from users.

Microsoft Teams CRM

Microsoft Teams CRM is a comprehensive CRM app for Teams to streamline sales pipelines and track sales force activities, including lead, opportunity, and case management within the Teams ecosystem.

• Streamline Lead Processes
  Easily capture, track, and convert leads into opportunities, enhancing your sales workflows.
• Optimize Opportunity Tracking
  Track and manage sales opportunities through dedicated pipelines, ensuring no lead goes unnoticed.
• Enhance Customer Support
  Streamlined case workflows help ensure timely and effective customer support responses.
• Gain Insights from Your Data
  Utilize Power BI to visualize CRM data and derive actionable insights for informed decision-making.
• Adapt Processes to Your Work Style
  Easily customize workflows to match your business processes, ensuring smoother operations.

Agentic AI-Powered Bots

Agentic AI-Powered Bots is a TeamsWork service that adds autonomous AI assistants to Microsoft Teams, designed to understand natural language, automate tasks, and execute end-to-end processes across your Microsoft environment.

• Facilitates Complete Process Handling
  This feature enables the bots to manage entire workflows within your Microsoft ecosystem, from initiation to completion.
• Enhances User Interaction
  Allowing users to communicate in natural language streamlines interactions and improves user experience.
• Saves Time and Effort
  By automating routine tasks, this feature increases efficiency and allows team members to focus on higher-value activities.
• Adapts to Unique Business Processes
  Customization options ensure that the AI solutions align with specific workflows, enhancing relevance and impact.