{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/teamswork-app","markdownUrl":"https://nowen.ai/agents/teamswork-app.md","jsonUrl":"https://nowen.ai/agents/teamswork-app.json","name":"TeamsWork","website":"https://www.teamswork.app","industry":"Enterprise Collaboration","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:09:10.833Z","summary":"TeamsWork delivers Microsoft Teams and Microsoft 365-integrated apps and custom solutions for organizations.","description":"TeamsWork is a cloud software company that builds productivity apps and custom solutions for Microsoft Teams and Microsoft 365. The company helps organizations improve collaboration, automate workflows, and manage service requests, tasks, and customer relationships within the Microsoft ecosystem. TeamsWork serves a broad range of industries with ready-to-use apps and end-to-end custom solutions that integrate natively into existing Teams environments.","mission":"Productivity Apps and Custom Solutions Designed for Microsoft Teams From ready-to-use Teams apps to end-to-end custom solutions, TeamsWork helps organizations work more efficiently in Microsoft Teams and Microsoft 365.","directory":{"industryName":"Enterprise Collaboration","agentCount":26,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-collaboration"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"products":[{"name":"Microsoft Teams Ticketing","type":"Product","url":"https://www.teamswork.app/products/microsoft-teams-ticketing","summary":"Efficiently manage service requests and incidents within Microsoft Teams.","description":"Microsoft Teams Ticketing is a ticketing-as-a-service app integrated in Microsoft Teams and Microsoft 365. It provides an intuitive ticketing system to handle service requests and incidents within the Teams environment, with configurable workflows, custom forms, and automation to streamline ticket creation, routing, and resolution.","pricing":{},"features":[{"name":"Automation","value":"Streamlines Ticket Management","valueDescription":"Automate the assignment of tickets to appropriate team members, ensuring timely responses and efficient handling of requests."},{"name":"Custom Form","value":"Tailors Data Collection","valueDescription":"Create versatile forms tailored to specific ticket information needs, ensuring all relevant data is captured efficiently."},{"name":"Custom Workflow","value":"Enhances Process Adaptability","valueDescription":"Design workflows that adapt to your team’s processes, facilitating better management of each ticket from submission to resolution."},{"name":"Power BI Reporting","value":"Visualizes Ticket Data","valueDescription":"Utilize Power BI reports to gain insights into ticket trends, team performance, and areas for improvement, enhancing decision-making."},{"name":"API Integration","value":"Facilitates Connectivity","valueDescription":"Connect ticketing data with external tools, enhancing workflow and data visibility across platforms."},{"name":"Webhook Support","value":"Enables Real-Time Updates","valueDescription":"Receive immediate updates on ticket events, allowing for proactive management and response."}]},{"name":"Microsoft Teams Checklist","type":"Product","url":"https://www.teamswork.app/products/microsoft-teams-checklist","summary":"Enhance teamwork with collaborative checklists and task management in Microsoft Teams.","description":"Microsoft Teams Checklist is a collaborative to-do list and task management solution offered as a service, featuring 300+ editable templates and recurring checklists designed to help teams organize, prioritize, and complete tasks efficiently.","pricing":{},"features":[{"name":"Editable Templates","value":"Use Built-in Templates","valueDescription":"Choose from over 300 pre-designed templates that can be easily edited for various tasks and projects."},{"name":"Recurring Checklist","value":"Automate Repeating Tasks","valueDescription":"Set up checklists that automatically regenerate for routine tasks, simplifying process management."},{"name":"Custom Form","value":"Capture Required Data","valueDescription":"Create tailored forms within checklists to ensure all necessary information is collected from users."}]},{"name":"Microsoft Teams CRM","type":"Product","url":"https://www.teamswork.app/products/microsoft-teams-crm","summary":"Streamline your sales pipelines and track activities seamlessly within Teams.","description":"Microsoft Teams CRM is a comprehensive CRM app for Teams to streamline sales pipelines and track sales force activities, including lead, opportunity, and case management within the Teams ecosystem.","pricing":{},"features":[{"name":"Lead Management","value":"Streamline Lead Processes","valueDescription":"Easily capture, track, and convert leads into opportunities, enhancing your sales workflows."},{"name":"Opportunity Management","value":"Optimize Opportunity Tracking","valueDescription":"Track and manage sales opportunities through dedicated pipelines, ensuring no lead goes unnoticed."},{"name":"Case Management","value":"Enhance Customer Support","valueDescription":"Streamlined case workflows help ensure timely and effective customer support responses."},{"name":"Power BI Integration","value":"Gain Insights from Your Data","valueDescription":"Utilize Power BI to visualize CRM data and derive actionable insights for informed decision-making."},{"name":"Customizable Workflows","value":"Adapt Processes to Your Work Style","valueDescription":"Easily customize workflows to match your business processes, ensuring smoother operations."}]},{"name":"Agentic AI-Powered Bots","type":"Service","url":"https://www.teamswork.app/agentic-ai","summary":"Enhance Microsoft Teams with AI assistants that automate tasks and improve efficiency.","description":"Agentic AI-Powered Bots is a TeamsWork service that adds autonomous AI assistants to Microsoft Teams, designed to understand natural language, automate tasks, and execute end-to-end processes across your Microsoft environment.","pricing":{},"features":[{"name":"End-to-end Process Execution","value":"Facilitates Complete Process Handling","valueDescription":"This feature enables the bots to manage entire workflows within your Microsoft ecosystem, from initiation to completion."},{"name":"Natural-language Understanding","value":"Enhances User Interaction","valueDescription":"Allowing users to communicate in natural language streamlines interactions and improves user experience."},{"name":"Task Automation","value":"Saves Time and Effort","valueDescription":"By automating routine tasks, this feature increases efficiency and allows team members to focus on higher-value activities."},{"name":"Customizable AI Solutions","value":"Adapts to Unique Business Processes","valueDescription":"Customization options ensure that the AI solutions align with specific workflows, enhancing relevance and impact."}]}],"audiences":[],"segments":[{"name":"Conversational AI and virtual agents","description":"AI-driven conversational agents and assistants that automate prospecting, handle inbound/outbound engagement, capture meeting notes, and execute workflow actions with human-in-the-loop oversight.","size":17,"cagr":22.1,"color":1,"productNames":["Agentic AI-Powered Bots"],"methodology":"Multiple industry reports in the provided search results (MarketsandMarkets, Fortune Business Insights, Precedence Research, Coherent Market Insights, Grand View via K2view) report 2024–2026 base sizes clustering ~11.6–19.2 billion and forward CAGRs in the ~19.6%–23.7% range. I used the mid-point of reported base-year values (~17.0B) and the average of reported CAGRs (~22.1%) as the market-size and growth-potential estimates for conversational AI and virtual agents.","citations":[{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"market size was valued at USD 14.79 billion in 2025; projected to grow to USD 82.46 billion by 2034, CAGR 21.00%."},{"url":"https://www.precedenceresearch.com/conversational-ai-market","text":"USD 19.21 billion in 2025; forecast to reach USD 155.23 billion by 2035; CAGR 23.24%."},{"url":"https://www.coherentmarketinsights.com/industry-reports/conversational-ai-market","text":"estimated to be valued at USD 16.09 Bn in 2026 and to reach USD 68.52 Bn by 2033, CAGR 23.0%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"market estimated at USD 11.58 billion in 2024; projected to reach USD 41.39 billion by 2030 (CAGR 23.7%)."}]},{"name":"Workflow automation and process orchestration in Microsoft Teams","description":"Configurable automation and orchestration capabilities that route work, run recurring processes, integrate via APIs/webhooks, and provide analytics within the Teams ecosystem.","size":3,"cagr":22,"color":2,"productNames":["Agentic AI-Powered Bots","Microsoft Teams Ticketing","Microsoft Teams CRM","Microsoft Teams Checklist"],"methodology":"Estimated by applying vendor-level market shares and adjacent market sizes in the provided sources. Credence Research values the 2024 workflow automation market at USD 25.2B; LinkedIn/industry notes place Microsoft Power Automate’s share in automation near 8–12%. Using a conservative mid-point share of Power Automate usage within Microsoft Teams and Teams-specific adoption as a subset of Power Automate yields an estimated Teams workflow automation/orchestration segment of about USD 3.0B in 2024. Growth potential (CAGR ~22%) is aligned with reported AI/orchestration and high-growth workflow automation forecasts in the sources (MarketsandMarkets AI orchestration CAGR 22.3%; Credence indicates strong automation CAGR), reflecting rapid adoption of cloud, Teams integrations, and AI-enabled automation.","citations":[{"url":"https://www.credenceresearch.com/report/workflow-automation-market","text":"\"Workflow Automation Market size was valued at USD 25,200 million in 2024\""},{"url":"https://www.marketresearchfuture.com/reports/workflow-orchestration-market-32134","text":"\"2024 Market Size$ 16.16 Billion\""},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-orchestration-market-148121911.html","text":"\"The AI orchestration market is projected...increasing from USD 11.02 billion in 2025 to USD 30.23 billion by 2030, with a CAGR of 22.3%\""},{"url":"https://www.linkedin.com/posts/hilal-paray_briskbold-briskboldteam-briskboldai-activity-7372168856603283456-UGRD","text":"\"RPA and hyperautomation market...to exceed USD 50–60 billion...with a CAGR of 20–30%\"}]}"}]},{"name":"Collaborative task and checklist management","description":"Shared to-do lists, recurring checklists and templated workflows inside Teams that capture structured data via custom forms and improve team task completion.","size":1.4,"cagr":12,"color":3,"productNames":["Microsoft Teams Checklist"],"methodology":"I used multiple task/project management market reports in the search results (2024–2026 estimates range roughly $3.25B–$9B). Collaborative task & checklist management is a narrower subset of the broader task/project management market; applying a conservative 20% share to representative market figures yields an estimated niche market of about $1.4B. Growth potential is aligned with reported overall market CAGRs (approximately 11–14%); I selected 12% as a midpoint reflecting stronger demand for integrated, Teams-based checklist and form-driven workflows.","citations":[{"url":"https://www.marketresearchfuture.com/reports/task-management-software-market-11885","text":"Task Management Software Market was estimated at 3.251 USD Billion in 2024."},{"url":"https://www.strategicmarketresearch.com/market-report/task-management-software-market","text":"The global task management software market was valued at USD 6.8 billion in 2024."},{"url":"https://metastatinsight.com/report/project-management-software-market","text":"Global project management software market valued at USD 9 billion in 2025, growing at a CAGR of 12.3% through 2033."},{"url":"https://www.businessresearchinsights.com/market-reports/task-management-software-market-119895","text":"Global Task Management Software Market size is valued at USD 5.02 Billion in 2026."}]},{"name":"IT help desk and ticketing","description":"Capabilities to receive, route, track, and resolve internal IT support requests via centralized ticketing, automated routing, multi-channel intake, customizable templates, reporting, and self-service portals.","size":14.3,"cagr":9.4,"color":4,"productNames":["Microsoft Teams Ticketing","Microsoft Teams CRM"],"methodology":"Estimate uses Future Market Insights (FMI) as primary source: help-desk software valued at USD 14.3B in 2025 with a 9.4% CAGR (2025–2035). Verified Market Reports and LinkedIn/ReportPrime projections show similar base-size (~USD 14.4B) and slightly higher CAGRs (≈10–11%), so the 9.4% figure is a conservative, source-backed estimate of growth potential.","citations":[{"url":"https://www.futuremarketinsights.com/reports/help-desk-software-market","text":"Industry Size (2025): USD 14.3 Bn; Forecast (2035): USD 35.0 Bn; CAGR (2025 - 2035): 9.4%."},{"url":"https://www.verifiedmarketreports.com/product/help-desk-and-ticketing-software-market/","text":"Market Size (2026) USD 14.4 Billion; Forecast (2034) USD 30 Billion; CAGR (2026-2034): 10.8%."},{"url":"https://www.linkedin.com/pulse/help-desk-ticketing-software-market-size-revenue-growth-projected-kyawe","text":"Projected to expand at a CAGR of 11.1% from 2026 to 2033."},{"url":"https://www.proprofsdesk.com/blog/help-desk-statistics/","text":"The market for help desk management software is expected to reach USD 11 billion by 2023."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.teamswork.app","text":"TeamsWork"},{"url":"https://www.teamswork.app/products/microsoft-teams-ticketing","text":"Microsoft Teams Ticketing"},{"url":"https://www.teamswork.app/products/microsoft-teams-checklist","text":"Microsoft Teams Checklist"},{"url":"https://www.teamswork.app/products/microsoft-teams-crm","text":"Microsoft Teams CRM"},{"url":"https://www.teamswork.app/agentic-ai","text":"Agentic AI-Powered Bots"},{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"market size was valued at USD 14.79 billion in 2025; projected to grow to USD 82.46 billion by 2034, CAGR 21.00%."},{"url":"https://www.precedenceresearch.com/conversational-ai-market","text":"USD 19.21 billion in 2025; forecast to reach USD 155.23 billion by 2035; CAGR 23.24%."},{"url":"https://www.coherentmarketinsights.com/industry-reports/conversational-ai-market","text":"estimated to be valued at USD 16.09 Bn in 2026 and to reach USD 68.52 Bn by 2033, CAGR 23.0%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"market estimated at USD 11.58 billion in 2024; projected to reach USD 41.39 billion by 2030 (CAGR 23.7%)."},{"url":"https://www.credenceresearch.com/report/workflow-automation-market","text":"\"Workflow Automation Market size was valued at USD 25,200 million in 2024\""},{"url":"https://www.marketresearchfuture.com/reports/workflow-orchestration-market-32134","text":"\"2024 Market Size$ 16.16 Billion\""},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-orchestration-market-148121911.html","text":"\"The AI orchestration market is projected...increasing from USD 11.02 billion in 2025 to USD 30.23 billion by 2030, with a CAGR of 22.3%\""},{"url":"https://www.linkedin.com/posts/hilal-paray_briskbold-briskboldteam-briskboldai-activity-7372168856603283456-UGRD","text":"\"RPA and hyperautomation market...to exceed USD 50–60 billion...with a CAGR of 20–30%\"}]}"},{"url":"https://www.marketresearchfuture.com/reports/task-management-software-market-11885","text":"Task Management Software Market was estimated at 3.251 USD Billion in 2024."},{"url":"https://www.strategicmarketresearch.com/market-report/task-management-software-market","text":"The global task management software market was valued at USD 6.8 billion in 2024."},{"url":"https://metastatinsight.com/report/project-management-software-market","text":"Global project management software market valued at USD 9 billion in 2025, growing at a CAGR of 12.3% through 2033."},{"url":"https://www.businessresearchinsights.com/market-reports/task-management-software-market-119895","text":"Global Task Management Software Market size is valued at USD 5.02 Billion in 2026."},{"url":"https://www.futuremarketinsights.com/reports/help-desk-software-market","text":"Industry Size (2025): USD 14.3 Bn; Forecast (2035): USD 35.0 Bn; CAGR (2025 - 2035): 9.4%."},{"url":"https://www.verifiedmarketreports.com/product/help-desk-and-ticketing-software-market/","text":"Market Size (2026) USD 14.4 Billion; Forecast (2034) USD 30 Billion; CAGR (2026-2034): 10.8%."},{"url":"https://www.linkedin.com/pulse/help-desk-ticketing-software-market-size-revenue-growth-projected-kyawe","text":"Projected to expand at a CAGR of 11.1% from 2026 to 2033."},{"url":"https://www.proprofsdesk.com/blog/help-desk-statistics/","text":"The market for help desk management software is expected to reach USD 11 billion by 2023."}]}