Sutherland Unclaimed

Enhance business performance and create new keys for your business, workforce, and clients.

Enhance data utilization for strategic transformation and operational efficiency.

Enhance organizational capabilities through AI-driven solutions for transformative outcomes.

Accelerate digital transformation to enhance business performance and customer engagement.

Enhance engagement and loyalty through innovative customer and employee experiences.

Enhance your digital transformation journey with tailored engineering services that leverage AI, automation, and cloud technologies.

Transform Your Business Operations With AI And Automation.

Enhances customer interactions through intelligent automation and AI-driven insights.

Scalable omnichannel customer engagement and outsourced contact center operations that improve customer satisfaction, reduce handling time, and enable CX engineering and trust-and-safety capabilities.

Managed, verticalized outsourcing of back‑office and domain workflows (finance, HR, healthcare, insurance, telco) delivered through BPaaS models to lower cost and improve process efficiency and compliance.

End‑to‑end automation using RPA, AI‑powered orchestration and generative AI to automate routine tasks, increase throughput, and reduce error rates across customer and back‑office operations.

Data engineering, governance, analytics and data science services that turn enterprise data into actionable insights for operationalization and strategic decision‑making.

Strategy, experience‑led design and transformation delivery including digital acceleration, insight labs, and modernization to align technology initiatives to business outcomes.

Cloud migration, infrastructure, platform and product engineering services that modernize legacy systems, enable scalable deployments, and support cloud‑native AI and analytics workloads.

Moderation, policy enforcement and customer trust programs that protect users and brands across digital experiences while ensuring compliance and safety.

Business Process as a Service

A BPaaS offering that helps optimize operations and performance across the business, providing a suite of services including contact center, finance, healthcare, HR, insurance BPaaS, IoT+ as a Service, and Telco BPaaS.

• Enhances Patient Care
  Improves healthcare delivery through integrated systems, facilitating better patient management and engagement.
• Streamline Customer Interactions
  Enables efficient and consistent customer support experiences, enhancing satisfaction and loyalty.
• Improves Financial Operations
  Enhances financial accuracy and compliance while streamlining operational costs.
• Optimizes HR Functions
  Increases efficiency in HR processes, helping organizations manage talent effectively.
• Enhances Claims Processing
  Enables faster, more accurate processing of insurance claims to improve customer satisfaction.
• Facilitates Data-Driven Insights
  Unlocks the potential of IoT data to enhance operational efficiency and decision-making.
• Improves Telecom Operations
  Drives automation and efficiency in telecom processes, enhancing service delivery.

Connected Intelligence

Unlock the full potential of your data to operationalize transformation strategy.

• Build Scalable Solutions
  Create robust and flexible data architectures that enable seamless data handling, processing, and storage.
• Uncover Hidden Insights
  Utilize statistical methods and sophisticated algorithms to extract meaningful patterns from complex datasets.
• Improve Decision-Making
  Transform your raw data into actionable insights, enhancing business intelligence and strategic planning.
• Optimize Data Resources
  Learn how to effectively leverage data assets through tailored advisory services that align with your business goals.
• Stay Ahead of Competitors
  Conduct in-depth research to inform strategic decision-making, enhancing competitive advantage.
• Ensure Data Integrity
  Implement best practices for data governance to enhance quality, accessibility, and compliance.

Artificial Intelligence

Augment human expertise with AI to unlock new possibilities, transformative outcomes and enduring relationships.

• Access Scalable AI Solutions
  Utilize AI capabilities without the need for extensive infrastructure investment, allowing businesses to implement AI at their own pace.
• Ensure Secure AI Implementations
  Offers advanced security measures to protect sensitive data used and generated by AI systems, maintaining compliance with regulatory standards.
• Support AI Application Development
  Provides robust infrastructure and engineering support to build and launch AI solutions effectively.
• Utilize Generative AI Tools
  Empowers businesses with cutting-edge tools to create content, automate processes, and enhance customer interactions.
• Develop Customized AI Solutions
  Engages with clients to design AI solutions tailored to specific business challenges, enhancing efficiency and accuracy.
• Promote Responsible AI Use
  Focuses on developing AI technologies that adhere to ethical standards, ensuring fairness and transparency.

Digital Consulting

Design and implement a digital transformation strategy that is agile, value-driven, and aligned to business outcomes.

• Facilitates Rapid Transformation
  This center enables organizations to fast-track their digital initiatives, leveraging best practices and technologies.
• Enhances User Engagement
  Transforms the way customers interact with services, ensuring a seamless and engaging experience.
• Drives Innovation
  These labs help organizations innovate by creating prototypes and testing concepts in real-time.

Digital CX

Reinvent customer and employee experiences to achieve increased engagement, loyalty, and customer lifetime value.

• Provide Customer Support
  Enhance customer satisfaction through reliable support services.
• Tailor Customer Experiences
  Customize interactions to meet precise customer needs and preferences.
• Enhance User Experience
  Ensure that all digital initiatives prioritize user satisfaction and engagement.
• Enhance Customer Trust
  Create a safer environment for transactions and engagements.
• Accelerate Digital Transformation
  Support organizations in achieving swift and impactful changes.
• Consult on Digital Strategy
  Assist clients in navigating their digital journey effectively.
• Streamline Ad Sales
  Improve efficiency and effectiveness in advertising sales and operations.
• Leverage Data Insights
  Utilize analytics to drive meaningful design changes and improvements.

Digital Engineering Services

Accelerating your digital transformation journey through AI & Automation, connected intelligence, modernization, digital assurance, and cloud-enabled product engineering.

• Enhance Efficiency
  Utilizing AI-driven automation reduces manual tasks, leading to faster and more accurate outcomes.
• Drive Informed Decisions
  Leverage analytics and connected data to create actionable insights that steer your business forward.
• Tailor Solutions
  Customized applications ensure that business needs are met efficiently, increasing customer satisfaction.
• Guarantee Quality
  Digital assurance methods enhance product reliability, ensuring customer trust and satisfaction.
• Enable Scalability
  Cloud services allow businesses to scale operations flexibly and securely, accommodating growth and innovation.
• Innovate Offerings
  Focus on creating superior products that attract and retain customers in competitive markets.

Digital Operations

Reimagine your business operations with AI and automation to transform into an agile, digital enterprise.

• Maximize Operational Efficiency
  Implement intelligent automation to optimize workflows, reduce operational costs, and improve service delivery.
• Enhance Financial Operations
  Utilize modern digital solutions to streamline processes such as transactions, budgeting, and forecasting, ensuring accuracy and compliance.
• Optimize Technology Infrastructure
  Integrate advanced technology solutions that improve system efficiencies and support agile business models.
• Streamline HR Processes
  Enhance employee experience and operational efficiency through automated HR functions such as onboarding, payroll, and performance management.
• Enhance Sustainability Practices
  Adopt sustainable operational practices that contribute to environmental conservation while optimizing resource use.
• Facilitate Easy Returns
  Utilize technology to improve returns handling, ensuring a smooth process for customers and minimizing costs.

Sutherland SmartAssist

Sutherland SmartAssist leverages AI to streamline customer interactions and enhance operational efficiency across various sectors. By combining intelligent automation with consumer insights, it enables organizations to provide timely and personalized services. The platform ensures seamless integration with existing systems, fostering agility and responsiveness in customer engagement.

• Streamline Processes
  By automating repetitive tasks, businesses can focus on core activities, improving overall efficiency and reducing errors.
• Enhance Customer Engagement
  Real-time data provides organizations with the knowledge needed to tailor communications and offerings to individual customer needs.
• Simplify Onboarding
  Organizations can integrate SmartAssist into their workflow with minimal disruption, facilitating quicker adoption and utilization.