Stonly SAS Unclaimed

Enhance user experiences with customizable step-by-step interactive guides.

Streamline your customer support with an interactive, up-to-date knowledge base to enhance self-service and team efficiency.

Provide instant, accurate answers using AI-driven knowledge integration for enhanced customer support.

Ensure Accurate Knowledge by Monitoring and Updating Content Automatically.

Automate complex support processes and enhance efficiency with Business Process Agents.

Enhance user experiences with interactive, tailored guides embedded within your application.

Streamline user onboarding and task completion with customizable interactive checklists.

Interactive contact forms that capture accurate information and streamline response routing for teams.

Gain actionable insights from customers through customizable interactive surveys.

Improve agent performance and customer satisfaction with interactive guidance and self-serve options.

Empowers customers to self-solve effectively, reducing support tickets and enhancing customer satisfaction.

Capabilities that provide step-by-step guidance, onboarding checklists, and analytics to improve agent consistency, reduce time-to-resolution, and accelerate training.

Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.

Capabilities that autonomously categorize, triage, and resolve support tickets across channels and languages to reduce time-to-resolution and deflection through no-code agent deployment and per-instance learning.

Centralization of institutional knowledge into a searchable ledger with integrations to common content sources, data governance that keeps content in the customer environment, and end-to-end traceability.

Interactive Guides

StOnly Interactive Guides are step-by-step, interactive guides designed to help customers and employees complete tasks. They surface the right content at the right time, can be embedded on websites, apps, or help centers, and support personalized paths and decision trees. The guides provide performance analytics and can trigger actions in connected tools through no-code triggers.

• Deliver Customized Experiences
  Adapt guides to match individual user needs for a more relevant and efficient help experience.
• Seamlessly Integrate Guides
  Easily add interactive guides to any platform without coding, ensuring users find help exactly when they need it.
• Enhance Ticket Resolution
  Equip support agents with a structured guide to address customer queries effectively, improving first response accuracy.
• Empower Non-Technical Users
  Allow team members to develop and manage guides independently, reducing reliance on developers.
• Analyze User Engagement
  Understand how users interact with guides, identifying which paths are most effective and where users may struggle.
• Streamlined Workflow Integration
  Connect with existing tools to enhance support workflows without disrupting current processes.
• Engaging Content Formats
  Incorporate various content types to improve user engagement and understanding.

Knowledge Base Software

Knowledge Base software that lets teams publish structured, searchable knowledge bases serving as a single source of truth. It supports no-code content, interactive decision trees, and scripts for agents, walkthroughs for internal systems, and content health analytics to keep knowledge current.

• Enhance Agent Consistency
  Provide clear, step-by-step processes to help agents handle customer inquiries consistently and accurately.
• Ensure Accurate Knowledge
  Continuously assess and update your knowledge base to ensure the content remains relevant and useful.
• Centralize Knowledge
  Establish a unified repository where all team members can access the latest information.
• Simplify Content Creation
  Allow non-technical team members to easily create, edit, and update content actively.
• Guide Internal Users
  Facilitate seamless onboarding and training for employees interacting with complex tools.
• Maintain Compliance
  Automatically update knowledge base content to reflect the latest legal and regulatory changes.
• Enrich Learning Content
  Utilize different content types to engage users and cater to diverse learning styles.
• Track Knowledge Performance
  Analyze user interactions to improve the content and effectiveness of knowledge sharing.

AI Answers

AI Answers delivers expert-level help across channels by using structured, metadata-rich content to identify questions and surface the right guides. It supports guided answers, multi-channel delivery, and automates multi-step resolutions with Business Process Agents and integration with existing content.

• Resolve Complex Issues Instantly
  Leverage Business Process Agents to manage complex, multi-step resolutions, enhancing efficiency and reducing agent involvement.
• Ensure Data Safety
  Maintain compliance with regulations like GDPR, HIPAA, and SOC 2, prioritizing the security of customer data.
• Deliver Relevant Answers Quickly
  Utilize advanced intent recognition to ensure customers receive the appropriate guided responses for their inquiries.
• Integrate All Knowledge Resources
  Seamlessly connect with existing knowledge bases and documentation to provide comprehensive answers based on reliable data.
• Enable Consistency Across Platforms
  Support users through various communication channels, including web, chat, and mobile, for a unified customer experience.

Knowledge Agents

Knowledge Agents monitor knowledge health 24/7, identify outdated or incorrect content, and automatically draft and publish updates to keep information accurate. They connect to tickets and information sources so changes surface where needed.

• Monitor Knowledge Continuously
  The system continuously monitors the health of your knowledge base to ensure information accuracy and relevance.
• Keep Knowledge Current
  Automatically drafts updates for outdated or inaccurate content, ensuring that users always have access to the most relevant information.
• Enhance Knowledge Quality
  The system actively identifies issues within the knowledge base and suggests necessary adjustments or updates.
• Integrate with Other Systems
  Seamlessly connects with various systems to ensure that your knowledge updates align with real-time data from support tickets and other sources.
• Create Engaging Content
  Empowers teams to craft knowledge that is not only informative but also engaging, improving user experience and retention.

Business Process Agents

Custom AI agents that follow defined processes to resolve even the most complex tickets end-to-end. They deploy via email, chat, or WhatsApp and integrate with major ticketing systems.

• Ensure Consistency
  By adhering strictly to predefined processes, Business Process Agents eliminate errors and maintain a high standard of service.
• Streamline Workflows
  Business Process Agents handle complex tasks autonomously, allowing teams to focus on higher-value activities and reduce response times.
• Resolve Complicated Issues
  Business Process Agents excel where traditional AI agents struggle, ensuring that even the most complex queries are addressed accurately.
• Enhance Existing Systems
  Leverage the existing infrastructure with seamless integrations, making it easier for support teams to manage inquiries efficiently.
• Reach Customers Anywhere
  By integrating across various channels like WhatsApp and email, BPAs provide seamless support experiences for customers.
• Empower Users
  By providing automated, guided resolutions, customers can find answers directly, reducing the need for support intervention.

The Widget

The Widget is a powerful tool that delivers interactive guides within your app or website, enabling users to access tailored content without disrupting their workflow. It enhances customer experience by offering 24/7 support through engaging and visually appealing content.

• Deliver Contextual Guidance Instantly.
  Provide users with relevant information at the moment they need it, enhancing their engagement and reducing the need for external help.
• Maintain Current Information.
  Ensure your users always have access to the latest information and guides by updating content in real-time without needing extensive manual adjustments.
• Adjust The Widget’s Design.
  Easily adapt the visual aspects of The Widget to ensure seamless integration with your branding and user interface, creating a consistent user experience.
• Gain Valuable User Insights.
  Track customer interactions and gather data to understand their needs better, helping refine guides and improve overall user experience.
• Enhance Guides With Various Media Types.
  Utilize visual elements to create fascinating guides that are more interactive and compelling, leading to improved user understanding and retention.
• Initiate Guides Based On User Behavior.
  Customize the user experience by launching guides tailored to specific actions or conditions, making the support process more engaging.

Checklists

Interactive checklists to guide users through processes, including onboarding checklists and other guided workflows that can be embedded in guides and knowledge content.

• Facilitates Task Completion
  Empowers users to follow structured steps, improving efficiency and compliance.
• Enhances Accessibility
  Integrates checklists into existing resources for seamless user experience.
• Accelerates User Adoption
  Speeds up the onboarding process by providing ready-to-use templates tailored for specific user segments.
• Measures Engagement
  Allows both users and administrators to monitor progress and identify bottlenecks in the onboarding process.
• Tailors User Experience
  Ensures that each user receives a personalized experience, enhancing satisfaction and effectiveness.

Contact Forms

Make an interactive form in minutes that captures the right information, qualifies submissions, and can even provide a no-touch resolution instantly.

• Streamline Inquiry Routing
  Simplify and improve the routing of inquiries to the right teams, ensuring faster resolution times.
• Capture Relevant Context
  Ensure that all necessary information is gathered effectively, enhancing the speed and quality of responses.
• Seamless System Integration
  Easily connect with existing systems to automate workflows and enhance operational efficiency.
• Enable Instant Resolutions
  Allow customers to resolve certain inquiries on their own, reducing workload on support teams.
• Design Beautiful Forms
  Ensure your forms feature a visually appealing design that encourages user engagement.
• Engage Users Effectively
  Utilize a conversational approach that makes filling out forms more enjoyable and intuitive for users.

Surveys

Launch interactive surveys like NPS, CSAT, and CES seamlessly with Stonly. Easily embed them across web pages or apps, customize post-survey paths, and gain actionable insights through advanced analytics to improve customer engagement.

• Reach Customers Anywhere
  Integrate surveys effortlessly across your digital platforms to capture feedback directly where users interact.
• Utilize Proven Templates
  Leverage ready-made templates for effective customer feedback collection, ensuring high response rates.
• Analyze Insights Effectively
  Transform survey data into actionable insights with detailed analytics, enabling prompt and informed decision-making.
• Engage Respondents Further
  Guide users through tailored post-survey experiences that enhance engagement and gather deeper insights.

Agent Performance

Empower agents to resolve cases quickly and consistently by equipping them with the knowledge they need and leveraging AI and automation for faster workflows.

• Ensure Agents Follow Correct Processes
  Agents receive interactive decision trees and scripts that help them navigate customer interactions accurately and consistently, resulting in higher quality support.
• Decrease Support Tickets
  Allow customers to access self-help guides and FAQs, leading to faster resolutions and less reliance on direct agent interactions.
• Automate Knowledge Access
  AI delivers relevant answers in real-time, reducing the time agents spend searching for information while increasing efficiency.
• Track Agent Efficiency
  Gain insights into how agents utilize knowledge and identify areas for improvement through detailed analytics, ensuring coaching and training can be effectively targeted.
• Cut Onboarding Time in Half
  New agents can become effective in their roles much quicker, reducing training time from weeks to just a few days.

Self-Serve Support

Solution enabling customers to self-serve with guided content and AI-powered help to reduce tickets and improve CSAT.

• Facilitate Issue Resolution
  Interactive guides help users navigate complex issues, allowing them to find resolutions without contacting support.
• Streamline Issue Resolution
  By integrating AI assistance, customers receive instant guidance tailored to their specific questions, improving their self-service experience.
• Ensure Accuracy and Reliability
  Regular updates and audits of content ensure that customers access relevant information, enhancing their self-service engagement.
• Streamline Support Processes
  Integration capabilities ensure that agents have comprehensive information at their fingertips, reducing response times and improving effectiveness.
• Enhance Customer Experience
  By delivering the right guidance just when it’s needed, customer frustration is minimized, and resolutions are achieved more efficiently.
• Measure Engagement Effectively
  Insights into customer interactions help refine self-service content, driving continual improvement in support outcomes.