# Stonly SAS
*Also known as Stonly*

- Website: https://stonly.com
- Location: Levallois-Perret, France
- Agent profile: https://nowen.ai/agents/stonly-com
- Industry: knowledge management

> Knowledge platform for interactive, guided content to accelerate support and learning.

Stonly SAS operates a knowledge platform that enables teams to create interactive, step-by-step guidance and AI-assisted knowledge to accelerate support, improve self-service, and empower learners and customers. The platform targets businesses, publishers, educators, and other organizations seeking to reduce time-to-resolution and improve knowledge retention. By embedding interactive guides across websites and apps and organizing content with a structured metadata framework, Stonly helps users find the right instructions at the moment of need. The company emphasizes accessibility, collaboration, and scalable knowledge management, offering capabilities that support content creation, versioning, analytics, and automation. It serves teams aiming to shorten training cycles, standardize processes, and deliver consistent guidance across multiple channels. The audience includes customer support teams, product teams, training professionals, and knowledge managers who want to surface precise steps, checklists, and decision paths in context, without requiring heavy engineering. The platform supports onboarding, self-service, and agent-assisted workflows, and stresses security, governance, and compliance in handling knowledge and customer data.

**Mission:** To empower people to share knowledge by enabling creators to build interactive, step-by-step guides that can be embedded anywhere, helping learners and customers achieve quick, accurate results.

## Products & Services

### [Interactive Guides](https://stonly.com/product/interactive-guides)
*Platform*
Enhance user experiences with customizable step-by-step interactive guides.

- **Personalized guidance paths** — Deliver Customized Experiences
- **Guide embedding** — Seamlessly Integrate Guides
- **Guided steps in ticketing workflows** — Enhance Ticket Resolution
- **No-Code Creation** — Empower Non-Technical Users
- **Analytics and optimization** — Analyze User Engagement
- **Platform integrations** — Streamlined Workflow Integration
- **Multi-Format Support** — Engaging Content Formats

### [Knowledge Base Software](https://stonly.com/product/knowledge-base-software)
*Platform*
Streamline your customer support with an interactive, up-to-date knowledge base to enhance self-service and team efficiency.

- **Interactive decision trees and scripts** — Enhance Agent Consistency
- **Content health analytics** — Ensure Accurate Knowledge
- **Single-source-of-truth knowledge bases** — Centralize Knowledge
- **No-code content authoring** — Simplify Content Creation
- **Walkthroughs for internal systems** — Guide Internal Users
- **Regulatory/compliance updates** — Maintain Compliance
- **Multimedia support** — Enrich Learning Content
- **Robust analytics** — Track Knowledge Performance

### [AI Answers](https://stonly.com/product/ai-answers)
*Platform*
Provide instant, accurate answers using AI-driven knowledge integration for enhanced customer support.

- **Automated Multi-Step Resolutions** — Resolve Complex Issues Instantly
- **Security and Governance** — Ensure Data Safety
- **Guided Answers with Intent Understanding** — Deliver Relevant Answers Quickly
- **Knowledge Source Integration** — Integrate All Knowledge Resources
- **Multi-Channel Delivery** — Enable Consistency Across Platforms

### [Knowledge Agents](https://stonly.com/product/ai-knowledge-agents)
*Platform*
Ensure Accurate Knowledge by Monitoring and Updating Content Automatically.

- **24/7 Knowledge Health Monitoring** — Monitor Knowledge Continuously
- **Automatic Content Updates** — Keep Knowledge Current
- **Continuous Improvement** — Enhance Knowledge Quality
- **Ticket and Information Source Integration** — Integrate with Other Systems
- **Interactive Content Creation** — Create Engaging Content

### [Business Process Agents](https://stonly.com/product/business-process-agents)
*Platform*
Automate complex support processes and enhance efficiency with Business Process Agents.

- **Deterministic Process Following** — Ensure Consistency
- **End-to-End Process Automation** — Streamline Workflows
- **Complex Scenario Handling** — Resolve Complicated Issues
- **Ticketing System Integrations** — Enhance Existing Systems
- **Multi-Channel Deployment** — Reach Customers Anywhere
- **Customer Self-Service** — Empower Users

### [The Widget](https://stonly.com/product/widget)
*Platform*
Enhance user experiences with interactive, tailored guides embedded within your application.

- **In-app Knowledge Surface** — Deliver Contextual Guidance Instantly.
- **Real-time Updates** — Maintain Current Information.
- **Customizable Appearance** — Adjust The Widget’s Design.
- **Analytics And Insights** — Gain Valuable User Insights.
- **Multimedia Content Support** — Enhance Guides With Various Media Types.
- **Triggers and Prompts** — Initiate Guides Based On User Behavior.

### [Checklists](https://stonly.com/use-cases/onboarding-checklists)
*Product*
Streamline user onboarding and task completion with customizable interactive checklists.

- **Checklist Creation** — Facilitates Task Completion
- **Embedding in Guides** — Enhances Accessibility
- **Onboarding Templates** — Accelerates User Adoption
- **Progress Tracking** — Measures Engagement
- **Customization Options** — Tailors User Experience

### [Contact Forms](https://stonly.com/use-cases/contact-form)
*Product*
Interactive contact forms that capture accurate information and streamline response routing for teams.

- **Qualify and Route Inquiries** — Streamline Inquiry Routing
- **Contextual Data Capture** — Capture Relevant Context
- **Workflow Integration** — Seamless System Integration
- **No-Touch Resolution** — Enable Instant Resolutions
- **Customizable Design** — Design Beautiful Forms
- **Conversational Forms** — Engage Users Effectively

### [Surveys](https://stonly.com/use-cases/nps-survey-software)
*Product*
Gain actionable insights from customers through customizable interactive surveys.

- **Embedded surveys** — Reach Customers Anywhere
- **NPS/CSAT/CES templates** — Utilize Proven Templates
- **Survey analytics** — Analyze Insights Effectively
- **Interactive post-survey paths** — Engage Respondents Further

### [Agent Performance](https://stonly.com/solutions/agent-performance)
*Solution*
Improve agent performance and customer satisfaction with interactive guidance and self-serve options.

- **Agent Guidance for Consistency** — Ensure Agents Follow Correct Processes
- **Self-Serve Enablement** — Decrease Support Tickets
- **AI-Assisted Knowledge Delivery** — Automate Knowledge Access
- **Performance Analytics** — Track Agent Efficiency
- **Time Savings for Agent Onboarding** — Cut Onboarding Time in Half

### [Self-Serve Support](https://stonly.com/solutions/self-serve-support)
*Solution*
Empowers customers to self-solve effectively, reducing support tickets and enhancing customer satisfaction.

- **Self-Serve Guided Workflows** — Facilitate Issue Resolution
- **AI-assisted Troubleshooting** — Streamline Issue Resolution
- **Content Health Maintenance** — Ensure Accuracy and Reliability
- **Integration with Help Desk Tools** — Streamline Support Processes
- **Proactive Support** — Enhance Customer Experience
- **Performance Analytics** — Measure Engagement Effectively

## Market Segments

- **Agent enablement and performance** (market size $3.5B, CAGR 22.5%): Capabilities that provide step-by-step guidance, onboarding checklists, and analytics to improve agent consistency, reduce time-to-resolution, and accelerate training.
- **Self-service and knowledge management** (market size $35.0B, CAGR 16%): Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.
- **Automated ticket resolution** (market size $12.1B, CAGR 25.8%): Capabilities that autonomously categorize, triage, and resolve support tickets across channels and languages to reduce time-to-resolution and deflection through no-code agent deployment and per-instance learning.
- **Enterprise knowledge management and content governance** (market size $18.0B, CAGR 16.4%): Centralization of institutional knowledge into a searchable ledger with integrations to common content sources, data governance that keeps content in the customer environment, and end-to-end traceability.