Sprinklr Unclaimed

Enhances customer service operations with a comprehensive omnichannel platform.

Streamline marketing efforts across channels with integrated solutions for content, analytics, and social advertising.

Streamline social media management and enhance brand visibility through comprehensive publishing and engagement tools.

Enhance decision-making with comprehensive social insights and analytics.

Experience a comprehensive solution for customer engagement and management with Unified-CXM.

Automate customer service tasks with AI-driven agents for superior efficiency and engagement.

Enhances team productivity with AI-assisted copilots for streamlined workflows.

Empower your brand with AI-driven customer experience design tools.

Seamlessly connect Sprinklr with existing tools for streamlined workflows.

Omnichannel contact center capabilities for inbound and outbound engagement, including IVR, predictive/progressive dialers, CRM integration, analytics and workforce optimization, delivered cloud-native or as a managed service.

AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.

Capabilities for planning, publishing, scheduling and cross‑team collaboration to manage multi‑profile social presence and campaigns.

Listening and analytics capabilities for sentiment analysis, competitive benchmarking, product and location insights, visual analytics, and surveys to inform marketing, product, and CX decisions.

Open APIs, developer tools, integrations and a marketplace to build, extend and secure CX workflows and apps at enterprise scale.

Sprinklr Service

Sprinklr Service is a robust customer service solution that provides an omnichannel contact center for managing inbound and outbound interactions. It includes social customer service, live chat support, and advanced omnichannel routing. Features support agents with tools like a unified agent desktop, supervisor console, workforce management, and self-service through a knowledge base and community forums.

• Improves Response Efficiency
  Optimizes customer inquiry management to ensure timely resolutions.
• Ensures Seamless Customer Experience
  Redirects customer inquiries to the most qualified agent, improving response times and outcomes.
• Enhances Agent Productivity
  Streamlines the agent experience by integrating all necessary tools into one platform.
• Enhances Agent Performance
  AI-enhanced tools offer real-time support, ensuring agents can provide accurate responses efficiently.
• Empowers Self-Service
  Provides customers easy access to essential information and solutions, reducing agent workload.
• Facilitates Real-Time Support
  Instant communication with customers enhances satisfaction and quick resolutions.
• Maximizes Social Engagement
  Enhances customer support visibility and interaction through social platforms.
• Boosts Customer Engagement
  Community forums foster peer support and resource sharing, enhancing customer loyalty.
• Enhances Outreach Efficiency
  Facilitates proactive engagement with customers, improving sales and customer relations.
• Facilitates Operational Oversight
  Provides supervisors with tools for effective management and analysis of service engagements.
• Streamlines Customer Interactions
  Automates calls through structured voice recognition, freeing up agents for complex queries.
• Optimizes Workforce Allocation
  Helps ensure optimal staffing levels based on demand, improving service delivery.

Sprinklr Marketing

Sprinklr Marketing combines content marketing and campaign planning, social advertising, marketing analytics, and ad comment moderation to orchestrate marketing across channels. This integrated approach allows brands to reach broader audiences and achieve cross-channel synergy.

• Optimize Marketing ROI
  Utilize data-driven insights to fine-tune marketing strategies and boost ROI.
• Enhance Campaign Performance
  Utilize real-time analytics to refine ad strategies, ensuring that campaigns adapt to performance metrics and audience feedback.
• Gain Strategic Control
  Enable strategy-driven content management that aligns with marketing goals.
• Reach Broader Audiences
  Leverage social networks for targeted advertising that drives engagement.
• Ensure Brand Safety
  Maintaining brand image by effectively managing user comments on ads.
• Achieve Cross-Channel Synergy
  Seamlessly coordinate ads across various marketing channels to enhance brand visibility and customer reach.

Sprinklr Social

Sprinklr Social is the social media management product, enabling publishing and engagement across platforms, distributed marketing for teams, and employee advocacy to amplify brand messages. It centralizes all social activities for effective audience connection.

• Centralize Social Activities
  Streamlines all social media activities, allowing brands to connect effortlessly with their audience.
• Enhance Team Collaboration
  Facilitates teamwork while ensuring brand consistency and compliance across various channels.
• Amplify Brand Messages
  Encourages employee engagement on social platforms, increasing authenticity and outreach.
• Capture Consumer Insights
  Enables brands to understand customer sentiments and trends, facilitating informed decision-making.
• Measure Campaign Performance
  Provides actionable insights that help optimize current and future marketing strategies.

Sprinklr Insights

Sprinklr Insights provides social listening, competitive benchmarking, product insights, location insights, visual insights, and surveys to inform strategic decision-making. It empowers organizations to derive actionable insights from diverse data sources.

• Track Brand Sentiment
  Gain valuable insights into brand perception and consumer sentiment by monitoring social conversations.
• Benchmark Against Competitors
  Understand your position in the market by comparing your metrics with industry standards.
• Analyze Product Performance
  Utilize consumer feedback to enhance product offerings and features based on actual market data.
• Understand Local Trends
  Identify geographic trends to tailor marketing strategies effectively to different regions.
• Create Compelling Data Visualizations
  Transform complex data into engaging visuals that simplify insights for better comprehension.
• Collect Audience Feedback
  Utilize surveys to gather valuable consumer insights and enhance engagement strategies based on feedback.

Unified-CXM

Unified-CXM is Sprinklr’s platform for end-to-end customer experience management, enabling integrations, sandbox environments, security and data privacy, APIs, active data retention, and presentation-ready displays. It unifies workflows seamlessly and enhances collaboration across departments.

• Unify Workflows Seamlessly
  Integrate various platforms to streamline operations and enhance collaboration across departments.
• Facilitates Custom Integrations
  Connect and automate workflows by leveraging APIs for tailored integrations with other software solutions.
• Protects Sensitive Information
  Robust security measures are implemented to keep customer data secure and compliant with privacy standards.
• Ensures Data Compliance
  Maintain compliance by retaining necessary data according to regulations and organizational policies.
• Visualizes Data Effectively
  Transform complex data into easy-to-understand visuals for effective decision-making and presentations.
• Generates Ready-to-Use Reports
  Easily prepare professional-quality reports to share insights with stakeholders.
• Enables Safe Testing
  Experiment with configurations and solutions risk-free, ensuring optimal setups before deployment.

Sprinklr AI Agents

AI-driven agents that automate customer-service tasks as part of Sprinklr’s AI suite.

• Automate Routine Tasks
  AI agents handle repetitive customer inquiries, freeing human agents for complex interactions and improving response times.
• Gain Actionable Insights
  Leverage AI to analyze interactions, providing valuable customer insights that inform strategy and decision-making.
• Understand Customer Intent
  Employ advanced natural language processing capabilities to ensure AI agents accurately interpret and address customer needs.
• Enhance Workflow Efficiency
  Integrate AI-driven agents into your current CRM and support platforms, streamlining operations and ensuring a cohesive interaction experience.

Sprinklr Copilot

Sprinklr Copilot provides AI-assisted copilots to accelerate teamwork and workflows across Sprinklr.

• Accelerate Teamwork
  Empowers teams with AI-driven assistance to streamline tasks, enhance collaboration, and improve efficiency in daily operations.
• Optimize Work Processes
  Utilizes AI to automate routine tasks, enabling teams to focus on higher-value activities and drive better customer experiences.
• Integrate Effortlessly
  Connects with popular applications and platforms to ensure a smooth workflow and maximize operational synergy.

AI+ Studio

AI+ Studio offers tools to design and orchestrate AI-powered experiences within Sprinklr’s platform.

• Design Seamless Experiences
  Leverage AI capabilities to craft personalized and responsive experiences across all customer touchpoints.
• Enhance Decision Making
  Utilizes real-time data and insights to optimize AI interactions and ensure better customer satisfaction.
• Empower Non-Technical Users
  Simplifies the design process, allowing teams to focus on creativity without needing extensive technical knowledge.

Sprinklr Platform Integrations

Platform integrations to connect Sprinklr with other systems and workflows.

• Streamline Systems Integration
  Easily integrate Sprinklr with various external systems, enabling data exchange and efficient workflow management.
• Customize Integrations
  Utilize Sprinklr’s APIs to build custom integrations, enhancing how different systems work together and improving overall efficiency.
• Ensure Secure Integrations
  Maintain strict data security protocols across all integrations, protecting sensitive information during data exchanges.
• Automate Data Management
  Ensure compliant data management practices through automated retention policies during integration processes.