# Sprinklr
*Also known as Sprinklr*

- Website: https://www.sprinklr.com
- Agent profile: https://nowen.ai/agents/sprinklr-com
- Industry: CX

> Sprinklr delivers a unified, enterprise-grade platform to manage marketing, social, service, and insights, enabling brands to deliver consistent customer experiences at scale.

Sprinklr is a leading enterprise software company that provides a unified customer experience management (CXM) platform. The platform enables large brands to orchestrate marketing, social media, customer service, and insights across multiple channels from a single solution. With a focus on customer obsession and cross-team collaboration, Sprinklr serves industries including consumer goods, financial services, government, retail, technology, telecommunications, and travel. The company emphasizes AI-powered capabilities and a comprehensive approach to managing experiences, data, and engagement at scale.

**Mission:** To help brands deliver consistent, intelligent customer experiences across marketing, social, service, and insights through a single, unified CXM platform.

## Products & Services

### [Sprinklr Service](https://www.sprinklr.com/products/customer-service/)
*Product*
Enhances customer service operations with a comprehensive omnichannel platform.

- **Inbound Contact Center** — Improves Response Efficiency
- **Omnichannel Routing** — Ensures Seamless Customer Experience
- **Unified Agent Desktop** — Enhances Agent Productivity
- **Agent Assist** — Enhances Agent Performance
- **Knowledge Base Platform** — Empowers Self-Service
- **Live Chat Support** — Facilitates Real-Time Support
- **Social Customer Service** — Maximizes Social Engagement
- **Communities** — Boosts Customer Engagement
- **Outbound Contact Center** — Enhances Outreach Efficiency
- **Supervisor Console** — Facilitates Operational Oversight
- **Conversational IVR** — Streamlines Customer Interactions
- **Workforce Management** — Optimizes Workforce Allocation

### [Sprinklr Marketing](https://www.sprinklr.com/products/marketing-and-advertising/)
*Product*
Streamline marketing efforts across channels with integrated solutions for content, analytics, and social advertising.

- **Marketing analytics** — Optimize Marketing ROI
- **Campaign Optimization** — Enhance Campaign Performance
- **Content marketing and campaign planning** — Gain Strategic Control
- **Social advertising** — Reach Broader Audiences
- **Ad comment moderation** — Ensure Brand Safety
- **Cross-Channel Integration** — Achieve Cross-Channel Synergy

### [Sprinklr Social](https://www.sprinklr.com/products/social-media-management/)
*Product*
Streamline social media management and enhance brand visibility through comprehensive publishing and engagement tools.

- **Social publishing and engagement** — Centralize Social Activities
- **Distributed social marketing** — Enhance Team Collaboration
- **Employee advocacy** — Amplify Brand Messages
- **Social listening** — Capture Consumer Insights
- **Marketing analytics** — Measure Campaign Performance

### [Sprinklr Insights](https://www.sprinklr.com/products/consumer-intelligence/)
*Product*
Enhance decision-making with comprehensive social insights and analytics.

- **Social listening** — Track Brand Sentiment
- **Competitive insights and benchmarking** — Benchmark Against Competitors
- **Product insights** — Analyze Product Performance
- **Location insights** — Understand Local Trends
- **Visual insights** — Create Compelling Data Visualizations
- **Surveys** — Collect Audience Feedback

### [Unified-CXM](https://www.sprinklr.com/products/platform/)
*Platform*
Experience a comprehensive solution for customer engagement and management with Unified-CXM.

- **Integrations** — Unify Workflows Seamlessly
- **APIs** — Facilitates Custom Integrations
- **Security & data privacy** — Protects Sensitive Information
- **Active data retention** — Ensures Data Compliance
- **Display** — Visualizes Data Effectively
- **Presentations** — Generates Ready-to-Use Reports
- **Sandbox** — Enables Safe Testing

### [Sprinklr AI Agents](https://www.sprinklr.com/products/platform/ai-agents/)
*Platform*
Automate customer service tasks with AI-driven agents for superior efficiency and engagement.

- **AI agent platform** — Automate Routine Tasks
- **Intelligent Insights** — Gain Actionable Insights
- **Natural Language Processing** — Understand Customer Intent
- **AI integration** — Enhance Workflow Efficiency

### [Sprinklr Copilot](https://www.sprinklr.com/products/platform/sprinklr-copilot/)
*Product*
Enhances team productivity with AI-assisted copilots for streamlined workflows.

- **Copilot for Teams** — Accelerate Teamwork
- **Workflow Optimization** — Optimize Work Processes
- **Seamless Integrations** — Integrate Effortlessly

### [AI+ Studio](https://www.sprinklr.com/products/platform/ai-plus-studio/)
*Product*
Empower your brand with AI-driven customer experience design tools.

- **AI-Powered Experience Design** — Design Seamless Experiences
- **Integration with Sprinklr Analysis** — Enhance Decision Making
- **User-Friendly Interface** — Empower Non-Technical Users

### [Sprinklr Platform Integrations](https://www.sprinklr.com/products/platform/integrations/)
*Platform*
Seamlessly connect Sprinklr with existing tools for streamlined workflows.

- **Integrations** — Streamline Systems Integration
- **API Access** — Customize Integrations
- **Security Protocols** — Ensure Secure Integrations
- **Active Data Retention** — Automate Data Management

## Market Segments

- **Contact center and customer engagement** (market size $63.9B, CAGR 16.5%): Omnichannel contact center capabilities for inbound and outbound engagement, including IVR, predictive/progressive dialers, CRM integration, analytics and workforce optimization, delivered cloud-native or as a managed service.
- **Conversational AI and virtual agents** (market size $15.6B, CAGR 22.3%): AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.
- **Social media management** (market size $32.5B, CAGR 22%): Capabilities for planning, publishing, scheduling and cross‑team collaboration to manage multi‑profile social presence and campaigns.
- **Social listening and consumer insights** (market size $10.3B, CAGR 13.9%): Listening and analytics capabilities for sentiment analysis, competitive benchmarking, product and location insights, visual analytics, and surveys to inform marketing, product, and CX decisions.
- **Customer experience integration platform** (market size $12.0B, CAGR 13%): Open APIs, developer tools, integrations and a marketplace to build, extend and secure CX workflows and apps at enterprise scale.