Service Management Group (SMG)

Enhance customer and employee experiences with real-time insights and unified data management.

Empower brands to co-create with customers for better insights and loyalty.

Choose from flexible packages to enhance your experience management solutions.

Unified Experience Management Platform

A cloud-based platform that unifies BX, CX, and EX data into a single view, enabling brands to design, measure, and optimize experiences across the full journey. It integrates with CRM, POS, and other systems and provides dashboards, segmentation, and real-time insights to drive data-driven decisions. Ignite's AI capabilities provide real-time insights, predictive agents, and actionable recommendations across BX, CX, and EX, enhancing the overall experience management.

• Drive Improvements
  Helps organizations make informed decisions that enhance both customer and employee engagement.
• Consolidate Insights
  Offers a comprehensive view to improve overall experience management strategies.
• Unify Experience Management
  Leverages AI to enhance BX, CX, and EX initiatives effectively.
• Provide Actionable Insights
  Empowers stakeholders with the information needed for quick action.
• Integrate Systems
  Ensures that experience management data is aligned with existing operational processes.
• Forecast Outcomes
  Helps brands anticipate customer needs and strategic changes.
• Access Insights
  Facilitates timely decision-making and performance monitoring with easy-to-read visuals.
• Enhance UXM Strategy
  Aligns insights across brand, customer, and employee experiences.
• Anticipate Market Trends
  Identifies emerging issues that can affect business outcomes.
• Engage Customers
  Fosters innovation by incorporating customer feedback into experience design.
• Track Performance
  Supports strategic alignment across multiple operational sites.
• Accelerate Decision-Making
  Ensures timely responses to feedback and market changes.
• Consolidate Experience Data
  Eliminates silos, ensuring comprehensive insights across initiatives.

Bulbshare

Bulbshare is a mobile-first, always-on collaboration platform that connects brands with real customers in dedicated brand communities to co-create, test, and shape products, campaigns, and experiences before market.

• Unlock Actionable Insights
  Harness AI to analyze consumer behavior, delivering insights that inform strategic decisions and enhance offerings.
• Empower Collaborative Content Creation
  Jointly create and evaluate various marketing strategies and content for more aligned and effective campaigns.
• Transform Customers Into Advocates
  By fostering genuine connections, customers become loyal advocates who promote your brand authentically.
• Foster Continuous Engagement
  Launch ongoing brand communities that allow for constant customer interaction, feedback, and innovation.
• Accelerate Insight Generation
  Experience unprecedented speed in getting actionable insights from consumer data, enhancing your ability to adapt rapidly.
• Streamline Reporting Processes
  Easily access and utilize automated reports to drive data-informed actions without manual effort.
• Capture Diverse Customer Insights
  Utilize various feedback mechanisms to gather rich and nuanced consumer insights, informing better decision-making.

Platform Packages

Two software packages, Standard and Pro UXM, offering listening, reporting, analytics, and integration across the customer and employee journey.

• Maximize Experience Through Enhanced Functionality
  This package provides advanced tools for listening and community engagement to enhance both brand and employee experiences.
• Streamline Experience Management Basics
  This package offers core functionalities needed for effective data collection and reporting, making it ideal for organizations starting their experience management journey.