{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/smg-com","markdownUrl":"https://nowen.ai/agents/smg-com.md","jsonUrl":"https://nowen.ai/agents/smg-com.json","name":"Service Management Group (SMG)","website":"https://smg.com","location":"Kansas City, MO, United States","address":{"city":"Kansas City","state":"MO","country":"United States"},"industry":"CX","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:03:44.906Z","summary":"SMG is a global experience management company helping brands improve BX, CX, and EX through AI-powered insights and expert consulting.","description":"SMG is a global experience management company that helps brands improve BX, CX, and EX through AI-powered insights and expert consulting. The company partners with leading global brands to collect and translate feedback from customers and employees into actionable strategies. By connecting research, analytics, and hands-on advisory services, SMG enables organizations to design better experiences, monitor performance across locations and channels, and drive loyalty, engagement, and growth across the customer journey. SMG serves industries including restaurant, retail, consumer packaged goods, consumer services, and hospitality, and emphasizes collaboration, data-driven decision making, and measurable business impact.","mission":"Accelerate value by changing how brands act on brand, customer, and employee insights.","directory":{"industryName":"CX","agentCount":33,"indexable":true,"hubUrl":"https://nowen.ai/industry/cx"},"aiReaderFamilies":["Amazon"],"advisorListingUrl":"https://haycion.com/advisors/smg-com","products":[{"name":"Unified Experience Management Platform","type":"Platform","url":"https://smg.com/unified-experience-management-platform","summary":"Enhance customer and employee experiences with real-time insights and unified data management.","description":"A cloud-based platform that unifies BX, CX, and EX data into a single view, enabling brands to design, measure, and optimize experiences across the full journey. It integrates with CRM, POS, and other systems and provides dashboards, segmentation, and real-time insights to drive data-driven decisions. Ignite's AI capabilities provide real-time insights, predictive agents, and actionable recommendations across BX, CX, and EX, enhancing the overall experience management.","pricing":{},"features":[{"name":"Actionable Guidance","value":"Drive Improvements","valueDescription":"Helps organizations make informed decisions that enhance both customer and employee engagement."},{"name":"BX, CX, and EX Data Unification","value":"Consolidate Insights","valueDescription":"Offers a comprehensive view to improve overall experience management strategies."},{"name":"AI-native Platform","value":"Unify Experience Management","valueDescription":"Leverages AI to enhance BX, CX, and EX initiatives effectively."},{"name":"Real-Time Insights and Recommendations","value":"Provide Actionable Insights","valueDescription":"Empowers stakeholders with the information needed for quick action."},{"name":"CRM and POS Integrations","value":"Integrate Systems","valueDescription":"Ensures that experience management data is aligned with existing operational processes."},{"name":"Predictive Analytics and Trend Recognition","value":"Forecast Outcomes","valueDescription":"Helps brands anticipate customer needs and strategic changes."},{"name":"Real-time Dashboards","value":"Access Insights","valueDescription":"Facilitates timely decision-making and performance monitoring with easy-to-read visuals."},{"name":"Ignite Powers UXM","value":"Enhance UXM Strategy","valueDescription":"Aligns insights across brand, customer, and employee experiences."},{"name":"Predictive Agents","value":"Anticipate Market Trends","valueDescription":"Identifies emerging issues that can affect business outcomes."},{"name":"Co-creation Communities","value":"Engage Customers","valueDescription":"Fosters innovation by incorporating customer feedback into experience design."},{"name":"Multi-location Performance Tracking","value":"Track Performance","valueDescription":"Supports strategic alignment across multiple operational sites."},{"name":"Faster Action","value":"Accelerate Decision-Making","valueDescription":"Ensures timely responses to feedback and market changes."},{"name":"Integrated Data Management","value":"Consolidate Experience Data","valueDescription":"Eliminates silos, ensuring comprehensive insights across initiatives."}]},{"name":"Bulbshare","type":"Platform","url":"https://smg.com/customer-collaboration-platform","summary":"Empower brands to co-create with customers for better insights and loyalty.","description":"Bulbshare is a mobile-first, always-on collaboration platform that connects brands with real customers in dedicated brand communities to co-create, test, and shape products, campaigns, and experiences before market.","pricing":{},"features":[{"name":"AI Analytics and Insights","value":"Unlock Actionable Insights","valueDescription":"Harness AI to analyze consumer behavior, delivering insights that inform strategic decisions and enhance offerings."},{"name":"Co-create and Test Content","value":"Empower Collaborative Content Creation","valueDescription":"Jointly create and evaluate various marketing strategies and content for more aligned and effective campaigns."},{"name":"Advocacy and Loyalty","value":"Transform Customers Into Advocates","valueDescription":"By fostering genuine connections, customers become loyal advocates who promote your brand authentically."},{"name":"Always-on Brand Communities","value":"Foster Continuous Engagement","valueDescription":"Launch ongoing brand communities that allow for constant customer interaction, feedback, and innovation."},{"name":"Rapid Insights","value":"Accelerate Insight Generation","valueDescription":"Experience unprecedented speed in getting actionable insights from consumer data, enhancing your ability to adapt rapidly."},{"name":"AI-powered Reporting","value":"Streamline Reporting Processes","valueDescription":"Easily access and utilize automated reports to drive data-informed actions without manual effort."},{"name":"Multimedia Feedback Collection","value":"Capture Diverse Customer Insights","valueDescription":"Utilize various feedback mechanisms to gather rich and nuanced consumer insights, informing better decision-making."}]},{"name":"Platform Packages","type":"Platform","url":"https://smg.com/platform-packages","summary":"Choose from flexible packages to enhance your experience management solutions.","description":"Two software packages, Standard and Pro UXM, offering listening, reporting, analytics, and integration across the customer and employee journey.","pricing":{},"features":[{"name":"Pro UXM Package","value":"Maximize Experience Through Enhanced Functionality","valueDescription":"This package provides advanced tools for listening and community engagement to enhance both brand and employee experiences."},{"name":"Standard Package","value":"Streamline Experience Management Basics","valueDescription":"This package offers core functionalities needed for effective data collection and reporting, making it ideal for organizations starting their experience management journey."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://smg.com","text":"Service Management Group (SMG)"},{"url":"https://smg.com/unified-experience-management-platform","text":"Unified Experience Management Platform"},{"url":"https://smg.com/customer-collaboration-platform","text":"Bulbshare"},{"url":"https://smg.com/platform-packages","text":"Platform Packages"}]}