ServicePower

Optimize field operations and enhance service delivery with a robust employed workforce management solution.

Streamline operations by managing contracted workforce seamlessly and improve service quality.

Optimize staffing and enhance service quality with a blended workforce solution.

Enhances contractor compliance for safer and more efficient workforce management.

Enhance operational efficiency with AI-powered image analysis for field service management.

Streamline field service operations and enhance customer experiences with comprehensive management solutions.

Streamline field service operations with seamless API integration.

Streamline warranty and COD job management with a unified back-office platform.

Connects Skilled Contractors With Industry-Leading Clients for Enhanced Service Delivery.

Core capabilities to plan, dispatch, monitor, and manage end-to-end field operations including job visibility, back-office integration, and customer self-service.

Products: Employed Workforce, Managed Services, Blended Workforce, ServicePower HUB

Capabilities to onboard, vet, manage, and ensure regulatory compliance for contracted and third‑party field workers, including credential tracking and network vetting.

Products: Contracted Workforce, PlusOne Solutions, PlusOne Solutions APIs, ServicePower Premier Network, Blended Workforce

Automated and AI-driven scheduling, routing, and dispatch to improve first‑time fix, reduce travel time, and increase resource utilization.

Products: Managed Services, Employed Workforce, Contracted Workforce, PlusOne Solutions APIs, Vision AI, Blended Workforce

Image‑based capture and analysis to generate diagnostics, compliance evidence, and actionable work outcomes for field technicians.

Products: Vision AI

Operational and performance analytics to monitor KPIs, drive continuous improvement, and support decision making across field operations.

Products: Managed Services, ServicePower HUB, Vision AI

Back‑office capabilities for processing warranty and cash‑on‑delivery jobs, consolidating claims, and managing related operational workflows.

Products: ServicePower HUB, Managed Services

Employed Workforce

A workforce management solution for employing field service staff, enabling planning, scheduling, and dispatch of employees to service jobs.

• Enhances Transparency
  Ensures all stakeholders have visibility throughout the job lifecycle, reducing confusion and improving communication.
• Maximizes Resource Utilization
  AI-driven scheduling ensures effective use of workforce resources, resulting in better job execution and customer satisfaction.
• Reduces Call Center Volume
  Enables customers to manage their appointments independently, leading to increased satisfaction and decreased reliance on customer support.
• Streamlines Data Flow
  Connecting workforce management with back-office systems automates data sharing and enhances workflow efficiency.

Contracted Workforce

A solution to manage contracted field workers, providing scalable staffing and governance for service operations.

• Automate Contractor Assignment
  This feature automatically ranks and assigns contractors based on your requirements, ensuring fast and reliable service delivery.
• Ensure Contractor Compliance
  Minimize risks by ensuring all contractors are vetted with current compliance checks, allowing your team to focus on core business activities.
• Deliver Quality Service
  This feature ensures that only highly skilled contractors are allocated to service calls, enhancing customer satisfaction.
• Scale Workforce Flexibly
  Respond to seasonal hiring needs without delaying service delivery, ensuring you can manage demand effectively.
• Gain Job Visibility
  This feature provides a clear view of job status and contractor schedule, enhancing planning and quicker response times.
• Integrate Effortlessly
  This feature integrates with existing tools and systems to streamline operations from customer requests to job completion.

Blended Workforce

A staffing solution that blends employed and contracted workers to cover demand, with governance and optimization features.

• Streamline Operations
  Enhance efficiency and accountability by providing real-time updates and insights into operational performance.
• Manage Seasonal Demand Efficiently
  By incorporating both employed and contracted workers, organizations can scale up their workforce during peak periods while maintaining service quality.
• Ensure High Service Standards
  Maintain a consistent quality of service by closely monitoring all workforce actions through integrated governance mechanisms.

PlusOne Solutions

A compliance-oriented solution for contractor onboarding and compliance to ensure safety and regulatory standards.

• Ensures All Regulations Met
  Provides real-time insights and notifications, allowing organizations to maintain compliance and avoid potential penalties.
• Simplifies Contractor Engagement
  Facilitates quick and efficient contractor engagement, ensuring that all necessary compliance checks are completed seamlessly.
• Reduces Operational Risks
  Enhances operational stability by proactively managing compliance risks, ensuring a safer work environment.
• Improves Decision-Making
  Equips managers with the necessary tools to make informed decisions regarding contractor usage and compliance adherence.

Vision AI

An AI-powered platform that analyzes images to generate actionable insights for field service operations, enabling faster decisions and improved outcomes.

• Transform Images Into Insights
  Leverage AI technology to convert visual data into meaningful information, improving field operations efficiency and decision-making.
• Automate Contractor Dispatch
  Enhance service delivery by automating the dispatch process, ensuring timely and efficient assignment of resources.
• Optimize Field Schedules
  Utilize AI-driven insights to optimize scheduling based on technician availability, skills, and job requirements, ensuring efficiency and resource allocation.
• Boost Operational Efficiency
  Utilize advanced analytics to derive actionable insights on performance metrics, enhancing productivity and service quality.
• Empower Field Workers
  Provide instant access to job details and customer information for field technicians, improving service speed and customer satisfaction.
• Ensure Compliance Effortlessly
  Streamline contractor operations by maintaining compliance documentation, mitigating risks, and ensuring high-quality service delivery.

Managed Services

A service offering providing end-to-end management of field service operations, including workforce management and customer care.

• Automate Schedule Optimization
  Eliminate manual scheduling errors and improve response times with automated, intelligent scheduling solutions.
• Optimize Workforce Utilization
  Maximize the efficiency and effectiveness of your workforce, ensuring that the right resources are consistently deployed to meet customer needs.
• Deliver Exceptional Customer Support
  Provide seamless communication and support to customers throughout the service journey, improving satisfaction and loyalty.
• Drive Data-Informed Decisions
  Enhance operational efficiency and service quality with data-driven insights that support strategic decisions.

PlusOne Solutions APIs

APIs exposing PlusOne Solutions capabilities for integration with customers' systems.

• Gain Total Job Visibility
  Monitor every job in real time, empowering teams to deliver prompt and accurate service, enhancing customer satisfaction.
• Integrate Compliance Data
  Enhance operational visibility by seamlessly integrating multi-layered compliance data, ensuring accurate reporting and improved compliance across your organization.
• Receive Instant Updates
  Keep your teams informed with real-time updates, enhancing communication and reducing delays throughout the service process.
• Utilize Automated Dispatching
  Optimize resource allocation and routing by automatically dispatching tasks to the right personnel based on specific job requirements.
• Manage Integrations Easily
  Simplify the management of API integrations, making it accessible for users without extensive technical expertise.

ServicePower HUB

Back-office platform for warranty and COD jobs that consolidates operations on a single, easy-to-use platform (free).

• Centralize Job Management
  Eliminate the hassle of multiple platforms by consolidating job management into one easy-to-use interface, enabling real-time updates and visibility.
• Track Jobs Live
  Improve communication with field teams and customers by providing live updates on job statuses, helping to manage expectations and satisfaction.
• Access For Free
  Leverage a comprehensive platform without incurring additional costs, allowing for greater investment in service quality.
• Utilize Comprehensive Tools
  Seamlessly integrate various back-office functions into workflow, enhancing coordination and reducing administrative burden.
• Generate Insightful Reports
  Use data analytics to drive decisions and optimize field service processes based on comprehensive performance insights.

ServicePower Premier Network

The ServicePower Premier Network (SPPN) connects over 2,000 highly skilled vetted contractors and service companies, enabling seamless collaboration across field service management.

• Ensures High-Quality Service Delivery
  With a vast network, customers can trust that their service requirements are met by qualified and experienced technicians, resulting in improved customer satisfaction and trust.
• Facilitates Direct Client Interaction
  This fosters a responsive service environment, allowing for adjustments and improvements based on direct client feedback and requirements.
• No Cost to Join
  Service providers can leverage the network without financial burden, gaining immediate access to job opportunities while enhancing their service capabilities.