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Ringly.io VOF

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Contact Centerwww.ringly.ioRotterdam, NetherlandsUpdated

Rotterdam-based AI-powered phone support for Shopify brands enabling automated handling of routine calls and escalation of complex issues.

Overview

Ringly.io is a Rotterdam-based B2B software company delivering an AI-powered phone support platform for e-commerce brands, especially Shopify merchants. The platform automates routine inbound calls by looking up orders, processing returns, answering catalog questions, and routing more complex issues to human agents. It integrates with Shopify and a wide ecosystem of tools to support order management, knowledge bases, and multi-channel workflows. Ringly serves a global base of Shopify brands and agencies and offers a transparent 14-day free trial with usage-based pricing that scales with volume. The company emphasizes performance guarantees and a partner network to help merchants scale support while preserving agent bandwidth for high-value work. Headquarters are in Rotterdam, Netherlands.

Mission statement

To empower Shopify brands with AI-powered phone support that handles routine inquiries, improves resolution rates, reduces costs, and frees human agents to focus on high-value work.

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What we offer

Seth AI phone receptionist

Service

Seth AI phone receptionist automates support calls for Shopify brands, providing 24/7 service and real-time assistance.

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Market segments

Market size by segment

Growth potential (CAGR)

Conversational AI and voice agents

17.05 Billion USD20% CAGR

AI-driven voice agents and bots that handle inbound calls, perform lead qualification, collect data, schedule appointments, and simulate practice conversations.

Products: Seth AI phone receptionist

E-commerce customer service automation

2.8 Billion USD20% CAGR

Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.

Products: Seth AI phone receptionist

Post-purchase experience and order tracking

3.2 Billion USD13.5% CAGR

Real-time shipment tracking, order status notifications and returns processing to reduce support load and improve post-purchase customer experience.

Products: Seth AI phone receptionist

CRM integration and activity capture

16 Billion USD4.6% CAGR

Capabilities to sync contacts, log calls and messages, push transcripts and activities into CRM systems and trigger workflows to maintain customer records and accelerate follow‑up.

Products: Seth AI phone receptionist

More information about our offering

Seth AI phone receptionist

Ringly's Seth is an AI-powered phone receptionist that handles inbound calls for Shopify brands 24/7. It pulls caller details and Shopify order history, answers product and order questions, processes returns, and escalates complex issues to humans. Seth executes actions in real time within your stack (e.g., lookup orders, request returns, send emails, transfer calls) and integrates with common helpdesk tools. It reduces the need for live agents while preserving a high-quality customer experience and can be deployed within an hour.

  • Ensures Continuous Support
    Never miss a call, keeping customer support seamless, irrespective of the time.
  • Offers Risk-Free Experience
    Ensures satisfaction with a commitment to effective performance metrics.
  • Personalizes Customer Interactions
    Enhances service quality with informed responses based on previous interactions.
  • Delivers Immediate Resolution
    Addresses customer queries on the spot, improving satisfaction and efficiency.
  • Enhances Transparency
    Balances customer expectations with real-time order statuses to improve the overall experience.
  • Facilitates Smooth Transfers
    Ensures complex inquiries are addressed by the right human agents, preserving service quality.
  • Provides Informed Customer Guidance
    Helps customers make informed purchasing decisions with immediate product information.
  • Streamlines Support Processes
    Integrates with existing systems for efficient issue resolution and context provision.

Sources

Methodology and sourcing behind the figures and links shown above.

Conversational AI and voice agents

Estimate uses published market reports for conversational AI (MarketsandMarkets; Fortune Business Insights) which place global market size in mid‑teens USD billions (2025) and project ~20%+ CAGR. LinkedIn industry commentary cites the narrower AI voice‑agent submarket at $9–10B growing ~20–25% YoY; voice agents are a material subset of conversational AI, so a ~20% CAGR and ~USD 17.05B market size are reasonable consolidated estimates for the combined segment (conversational AI including voice agents).

E-commerce customer service automation

Used reported totals for (a) AI-for-customer-service (global ~USD 12B–12.6B in 2024, high CAGR ~25%) and (b) AI-enabled e‑commerce solutions (USD 7.82B in 2025, CAGR ~13.5%). E‑commerce customer‑service automation is a subset of both datasets; allocating roughly 20–25% of the AI customer‑service market (and ~30–35% of e‑commerce AI solutions) yields an estimated market size ≈ USD 2.8B today. Growth potential (CAGR ~20%) is placed between the higher AI customer‑service forecasts (~25%) and the broader e‑commerce AI forecast (~13.5%), reflecting faster adoption of automated customer support in online retail.

Post-purchase experience and order tracking

Two industry reports in the search results converge on a current market size of about USD 3.2 billion for post-purchase experience platforms/order-tracking. Reported CAGRs range from ~12.8% to 15.8% across different forecast windows; a midpoint (~13.5%) is used as a representative growth potential given consistent drivers cited (e‑commerce expansion, omnichannel fulfillment complexity, returns automation).

CRM integration and activity capture

Primary estimate uses the CRM Integration Service market sizing from WiseGuyReports (USD 16B in 2025) as the best direct match for "CRM integration and activity capture." The 4.6% CAGR is taken from the same WiseGuy forecast for integration services. Broader CRM market figures (LinkPoint360/Kixie) and adjacent subsegment forecasts (lead management, small-business CRM) were used to contextualize demand and higher-growth pockets for activity-capture features, but the integration-services report is the primary source for size and growth.

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