{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/ringly-io","markdownUrl":"https://nowen.ai/agents/ringly-io.md","jsonUrl":"https://nowen.ai/agents/ringly-io.json","name":"Ringly.io VOF","nickname":"Ringly","website":"https://www.ringly.io","location":"Rotterdam, Netherlands","address":{"city":"Rotterdam","country":"Netherlands"},"industry":"Contact Center","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:56:45.556Z","summary":"Rotterdam-based AI-powered phone support for Shopify brands enabling automated handling of routine calls and escalation of complex issues.","description":"Ringly.io is a Rotterdam-based B2B software company delivering an AI-powered phone support platform for e-commerce brands, especially Shopify merchants. The platform automates routine inbound calls by looking up orders, processing returns, answering catalog questions, and routing more complex issues to human agents. It integrates with Shopify and a wide ecosystem of tools to support order management, knowledge bases, and multi-channel workflows. Ringly serves a global base of Shopify brands and agencies and offers a transparent 14-day free trial with usage-based pricing that scales with volume. The company emphasizes performance guarantees and a partner network to help merchants scale support while preserving agent bandwidth for high-value work. Headquarters are in Rotterdam, Netherlands.","mission":"To empower Shopify brands with AI-powered phone support that handles routine inquiries, improves resolution rates, reduces costs, and frees human agents to focus on high-value work.","directory":{"industryName":"Contact Center","agentCount":40,"indexable":true,"hubUrl":"https://nowen.ai/industry/contact-center"},"aiReaderFamilies":["Anthropic","Amazon"],"products":[{"name":"Seth AI phone receptionist","type":"Service","url":"https://www.ringly.io/seth","summary":"Seth AI phone receptionist automates support calls for Shopify brands, providing 24/7 service and real-time assistance.","description":"Ringly's Seth is an AI-powered phone receptionist that handles inbound calls for Shopify brands 24/7. It pulls caller details and Shopify order history, answers product and order questions, processes returns, and escalates complex issues to humans. Seth executes actions in real time within your stack (e.g., lookup orders, request returns, send emails, transfer calls) and integrates with common helpdesk tools. It reduces the need for live agents while preserving a high-quality customer experience and can be deployed within an hour.","pricing":{},"features":[{"name":"24/7 availability","value":"Ensures Continuous Support","valueDescription":"Never miss a call, keeping customer support seamless, irrespective of the time."},{"name":"Performance guarantee","value":"Offers Risk-Free Experience","valueDescription":"Ensures satisfaction with a commitment to effective performance metrics."},{"name":"Caller context loading","value":"Personalizes Customer Interactions","valueDescription":"Enhances service quality with informed responses based on previous interactions."},{"name":"Live actions during calls","value":"Delivers Immediate Resolution","valueDescription":"Addresses customer queries on the spot, improving satisfaction and efficiency."},{"name":"Shopify order status and tracking","value":"Enhances Transparency","valueDescription":"Balances customer expectations with real-time order statuses to improve the overall experience."},{"name":"Escalation to human agents","value":"Facilitates Smooth Transfers","valueDescription":"Ensures complex inquiries are addressed by the right human agents, preserving service quality."},{"name":"Product catalog access","value":"Provides Informed Customer Guidance","valueDescription":"Helps customers make informed purchasing decisions with immediate product information."},{"name":"Helpdesk integration and transcripts","value":"Streamlines Support Processes","valueDescription":"Integrates with existing systems for efficient issue resolution and context provision."}]}],"audiences":[],"segments":[{"name":"Conversational AI and voice agents","description":"AI-driven voice agents and bots that handle inbound calls, perform lead qualification, collect data, schedule appointments, and simulate practice conversations.","size":17.05,"cagr":20,"color":1,"productNames":["Seth AI phone receptionist"],"methodology":"Estimate uses published market reports for conversational AI (MarketsandMarkets; Fortune Business Insights) which place global market size in mid‑teens USD billions (2025) and project ~20%+ CAGR. LinkedIn industry commentary cites the narrower AI voice‑agent submarket at $9–10B growing ~20–25% YoY; voice agents are a material subset of conversational AI, so a ~20% CAGR and ~USD 17.05B market size are reasonable consolidated estimates for the combined segment (conversational AI including voice agents).","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/conversational-ai-market-49043506.html","text":"Market to grow from USD 17.05 billion (2025) to USD 49.80 billion by 2031; CAGR 19.6%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"Global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR 21.00% (2026–2034)."},{"url":"https://www.linkedin.com/pulse/ai-voice-agent-market-quietly-becoming-one-biggest-katkalambekar-tr55f","text":"The global AI Voice Agent market is now a $9–10 billion industry, growing 20–25% YoY."}]},{"name":"E-commerce customer service automation","description":"Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.","size":2.8,"cagr":20,"color":2,"productNames":["Seth AI phone receptionist"],"methodology":"Used reported totals for (a) AI-for-customer-service (global ~USD 12B–12.6B in 2024, high CAGR ~25%) and (b) AI-enabled e‑commerce solutions (USD 7.82B in 2025, CAGR ~13.5%). E‑commerce customer‑service automation is a subset of both datasets; allocating roughly 20–25% of the AI customer‑service market (and ~30–35% of e‑commerce AI solutions) yields an estimated market size ≈ USD 2.8B today. Growth potential (CAGR ~20%) is placed between the higher AI customer‑service forecasts (~25%) and the broader e‑commerce AI forecast (~13.5%), reflecting faster adoption of automated customer support in online retail.","citations":[{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market valued at USD 12.58 billion in 2024 (CAGR 24.92% to 2032)."},{"url":"https://www.insightaceanalytic.com/report/global-ai-enabled-e-commerce-solutions-market/1198","text":"AI-Enabled E-Commerce Solutions Market valued at USD 7.82 Billion in 2025; CAGR 13.50% (2026–2035)."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics/","text":"Global AI customer service market valued at $12.06 billion in 2024; projected to $47.82 billion by 2030 (CAGR 25.8%)."}]},{"name":"Post-purchase experience and order tracking","description":"Real-time shipment tracking, order status notifications and returns processing to reduce support load and improve post-purchase customer experience.","size":3.2,"cagr":13.5,"color":3,"productNames":["Seth AI phone receptionist"],"methodology":"Two industry reports in the search results converge on a current market size of about USD 3.2 billion for post-purchase experience platforms/order-tracking. Reported CAGRs range from ~12.8% to 15.8% across different forecast windows; a midpoint (~13.5%) is used as a representative growth potential given consistent drivers cited (e‑commerce expansion, omnichannel fulfillment complexity, returns automation).","citations":[{"url":"https://marketintelo.com/report/post-purchase-experience-platform-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $7.8 billion by 2034 at CAGR of 12.8%."},{"url":"https://growthmarketreports.com/report/post-purchase-experience-platform-market","text":"Global Post-Purchase Experience Platforms market size reached USD 3.2 billion in 2024; projected to expand at a CAGR of 15.8% from 2025 to 2033."}]},{"name":"CRM integration and activity capture","description":"Capabilities to sync contacts, log calls and messages, push transcripts and activities into CRM systems and trigger workflows to maintain customer records and accelerate follow‑up.","size":16,"cagr":4.6,"color":4,"productNames":["Seth AI phone receptionist"],"methodology":"Primary estimate uses the CRM Integration Service market sizing from WiseGuyReports (USD 16B in 2025) as the best direct match for \"CRM integration and activity capture.\" The 4.6% CAGR is taken from the same WiseGuy forecast for integration services. Broader CRM market figures (LinkPoint360/Kixie) and adjacent subsegment forecasts (lead management, small-business CRM) were used to contextualize demand and higher-growth pockets for activity-capture features, but the integration-services report is the primary source for size and growth.","citations":[{"url":"https://www.wiseguyreports.com/reports/crm-integration-service-market","text":"The CRM Integration Service Market was valued at USD 16 Billion in 2025 and is projected to grow to USD 25 Billion by 2035, at a CAGR of 4.6%."},{"url":"https://www.linkpoint360.com/crm-statistics/","text":"The global CRM market reached $112.91 billion in 2025 and is projected to grow to $126.17 billion in 2026, with a CAGR of 12.40% expected through 2034."},{"url":"https://www.persistencemarketresearch.com/market-research/crm-lead-management-market.asp","text":"The global CRM lead management market size is likely to be valued at US$4.7 billion in 2026 and is expected to reach US$14.1 billion by 2033, growing at a CAGR of 17.0%."},{"url":"https://www.businessresearchinsights.com/market-reports/small-business-crm-software-market-118855","text":"The global Small Business CRM Software Market was value at USD 11.77 Billion in 2026 and reaching USD 25.55 Billion by 2035 with a projected CAGR of 8.5% from 2026 to 2035."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.ringly.io","text":"Ringly.io VOF"},{"url":"https://www.ringly.io/seth","text":"Seth AI phone receptionist"},{"url":"https://www.marketsandmarkets.com/Market-Reports/conversational-ai-market-49043506.html","text":"Market to grow from USD 17.05 billion (2025) to USD 49.80 billion by 2031; CAGR 19.6%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"Global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR 21.00% (2026–2034)."},{"url":"https://www.linkedin.com/pulse/ai-voice-agent-market-quietly-becoming-one-biggest-katkalambekar-tr55f","text":"The global AI Voice Agent market is now a $9–10 billion industry, growing 20–25% YoY."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market valued at USD 12.58 billion in 2024 (CAGR 24.92% to 2032)."},{"url":"https://www.insightaceanalytic.com/report/global-ai-enabled-e-commerce-solutions-market/1198","text":"AI-Enabled E-Commerce Solutions Market valued at USD 7.82 Billion in 2025; CAGR 13.50% (2026–2035)."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics/","text":"Global AI customer service market valued at $12.06 billion in 2024; projected to $47.82 billion by 2030 (CAGR 25.8%)."},{"url":"https://marketintelo.com/report/post-purchase-experience-platform-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $7.8 billion by 2034 at CAGR of 12.8%."},{"url":"https://growthmarketreports.com/report/post-purchase-experience-platform-market","text":"Global Post-Purchase Experience Platforms market size reached USD 3.2 billion in 2024; projected to expand at a CAGR of 15.8% from 2025 to 2033."},{"url":"https://www.wiseguyreports.com/reports/crm-integration-service-market","text":"The CRM Integration Service Market was valued at USD 16 Billion in 2025 and is projected to grow to USD 25 Billion by 2035, at a CAGR of 4.6%."},{"url":"https://www.linkpoint360.com/crm-statistics/","text":"The global CRM market reached $112.91 billion in 2025 and is projected to grow to $126.17 billion in 2026, with a CAGR of 12.40% expected through 2034."},{"url":"https://www.persistencemarketresearch.com/market-research/crm-lead-management-market.asp","text":"The global CRM lead management market size is likely to be valued at US$4.7 billion in 2026 and is expected to reach US$14.1 billion by 2033, growing at a CAGR of 17.0%."},{"url":"https://www.businessresearchinsights.com/market-reports/small-business-crm-software-market-118855","text":"The global Small Business CRM Software Market was value at USD 11.77 Billion in 2026 and reaching USD 25.55 Billion by 2035 with a projected CAGR of 8.5% from 2026 to 2035."}]}