Quantum Metric, Inc.

Enhance customer journeys through real-time analytics and actionable insights.

Surface pain points and quantify opportunities in customer journeys.

Gain insights into customer journeys to enhance experience and drive conversions.

Gain insights on digital performance to enhance customer journeys and optimize web experiences.

Enhance internal software adoption and employee satisfaction by detecting friction points.

Streamline data insights and automate capture for informed decision-making.

Gain unparalleled insights by slicing your audience with flexible, nested segmentation.

Enhances customer journey analysis and optimization through autonomous agents.

Transform session data into actionable insights quickly.

Digital Analytics

Digital analytics monitors, diagnoses, and optimizes critical digital experiences across the customer journey. It includes session replay, segment builder, autocapture, page performance monitoring, and mobile app analytics, enabling teams to understand why users behave the way they do and to act in real time. It supports data activation and broader journey insights while providing tools to improve digital performance.

• Automatically Capture Signals
  Eliminate manual tracking with automated data capture of user interactions to enhance analytics accuracy.
• Visualize User Journeys
  Session replay provides the ability to visualize customer interactions in real time, revealing insights into user behaviors and friction points.
• Achieve Faster Go-Live
  This feature ensures that you can launch Creative Cloud Apps swiftly, optimizing your time-to-market and enhancing operational efficiency.
• Gain Insights on Mobile User Behavior
  The patented mobile analytics technology helps track and optimize user behavior on mobile platforms, enhancing engagement.
• Prioritize User Experience Improvements
  Opportunity analysis tools provide insights into significant friction points within user journeys, enabling teams to address key issues promptly.
• Optimize Loading Speeds
  Page performance monitoring tools allow teams to identify slow-loading pages and their effects on user engagement and conversion rates.
• Create Targeted Audiences
  The segment builder aids in creating detailed audience segments for more effective targeting and personalized experiences.
• Analyze User Engagement
  Interaction heatmaps illustrate where users click and scroll, helping identify areas of interest and potential improvement.

Experience Analytics

Experience analytics surfaces pain points and quantifies opportunities across digital experiences, helping teams identify and measure user interactions to improve customer satisfaction.

• Understand Customer Paths
  Gain a complete view of how customers navigate through various touchpoints, helping identify boost areas and enhance experiences.
• Organize Data Effortlessly
  Utilize intuitive dashboards to visualize key metrics, making it easy for teams to track performance and identify areas for improvement.
• Gain Proactive Responses
  Stay ahead of potential disruptions by receiving real-time alerts on behavior changes and issues affecting customer satisfaction.

Journey Analytics

Journey analytics provides insights into every touchpoint across the digital journey, helping teams understand which paths customers take and where opportunities to optimize lie.

• Visualize Customer Paths
  Easily visualize the paths customers take through your digital platforms, identifying successful journeys and pain points.
• Optimize Each Touchpoint
  Measure and analyze the effectiveness of each touchpoint, allowing for targeted optimizations to improve overall customer engagement.
• Map User Experiences
  Automatically generate detailed journey maps that illustrate user interactions across various channels, highlighting where improvements are needed.

Web Analytics

Web analytics helps understand and report on digital performance across web experiences, enabling teams to measure, analyze, and optimize web-driven customer journeys.

• Measure Digital Performance
  Capture detailed metrics on user behavior to evaluate website efficiency and effectiveness.
• Optimize Customer Journeys
  Analyze user paths to identify friction points and enhance the customer experience.
• Act Instantly
  Make timely decisions based on up-to-the-minute data to optimize user experiences.

Employee Experience

Employee experience automatically surfaces critical friction on internal apps and kiosks, helping IT and product teams improve internal software adoption, efficiency, and employee satisfaction.

• Identify Pain Points
  Quickly pinpoint and address issues that hinder employee productivity, ensuring a smoother user experience.
• Understand Employee Interactions
  Gain insights into how employees navigate digital touchpoints, enabling targeted enhancements.

Data Capture and Activation

Data capture and activation enables autocapture of hundreds of signals and activation of data by seamlessly merging sources, enabling data-driven decisions across dashboards and analyses.

• Capture Data Quickly
  Simplifying the process of tracking user interactions by automatically capturing various behavioral signals, allowing teams to focus on analysis rather than data collection.
• Enhance Data Usability
  Facilitate seamless integration of data from multiple sources, enabling effective data-driven decision-making and operational efficiency.
• Consolidate Data Insights
  Merge data insights from various sources into unified dashboards, enhancing visibility and facilitating comprehensive analysis.

Segment Builder

Segment Builder slices your audience with nested segmentation, enabling flexible logic with sequential segmentation and cross-view applicability across the Quantum Metric platform.

• Enhance Data Usage Across Platforms
  Utilize segmentation across various tools, ensuring consistent insights across your organization.
• Create Precise Segments
  Employ advanced logical constructs to create highly specific audience segments tailored to your analysis needs.
• Deep Dive Into Audience Insights
  Analyze layered audience segments to uncover detailed insights and patterns in user behavior.

Felix AI Agentic

Felix AI Agentic uses autonomous agents to analyze every part of the customer journey, enabling proactive insights and automated actions across the digital experience.

• Optimizes User Experiences Automatically
  By employing autonomous agents, Felix AI Agentic proactively enhances user experiences, ensuring seamless interaction across platforms.
• Delivers Actionable Recommendations
  Felix AI Agentic proactively surfaces insights that empower teams to address issues before they affect user experiences.

Felix AI Summarization

Felix AI Summarization is Gen AI-powered session summarization that distills complex session data into concise insights for faster decision making.

• Summarize Sessions Efficiently
  Use generative AI to produce quick and accurate summaries for effective decision-making.
• Visualize Data Trends
  Easily interpret session data through engaging visual presentations, making it simpler to spot trends.