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Qminder Limited

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B2B SaaSwww.qminder.comLondon, United KingdomUpdated

Qminder is a global B2B SaaS provider that helps organizations manage queues and improve visitor experiences across multiple locations.

Overview

Qminder is a global B2B SaaS company that provides cloud-based queue management and visitor-services solutions to help organizations manage queues, sign-ins, notifications, and service analytics across multiple locations. The platform supports on-site and remote sign-in, real-time status updates, visitor history, and cross-location reporting, serving industries including healthcare, government, education, retail, banking, and more. Qminder emphasizes a people-first approach, aiming to improve customer experiences while boosting operational efficiency through data-driven insights.

Mission statement

Our mission is to help organizations deliver better customer experiences by enabling efficient queue management, real-time visibility, and data-driven service improvements across locations.

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What we offer

Queue Management System

Enhance customer flow and reduce wait times with Qminder's comprehensive queue management solution.

qminder.com →

Visitor Management System

Streamline visitor check-ins for a smoother and more efficient experience.

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Appointment Scheduling

Streamline your appointment management while reducing no-shows and wait times.

qminder.com →

Patient Check-in System

Enhances patient experience by minimizing wait times and simplifying the check-in process.

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Service Intelligence

Enhance customer experiences through data-driven service insights.

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Service Analyst

Gain instant insights from service data to enhance decision-making.

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MCP

Enhance your service data management with seamless AI integration.

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Enterprise

Enhance service operations with streamlined queue management and analytics.

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Market segments

Market size by segment

Growth potential (CAGR)

Queue and guest management

42.25 Billion USD11% CAGR

Capabilities to organize waiting lines, monitor real-time queue metrics, and improve guest experience by reducing perceived and actual wait times.

Products: Queue Management System, Enterprise, MCP

Appointment scheduling

0.636 Billion USD14.7% CAGR

Online booking and calendar management with 24/7 self-service booking, automated reminders, rescheduling and cancellation workflows, and caseload or patient scheduling features for service providers.

Products: Appointment Scheduling, Queue Management System, Enterprise

Visitor identity and guest management

2 Billion USD13.5% CAGR

Automated visitor check-in, identity verification, kiosk-based registration, tracking, and compliance-focused visitor audit logs for campuses and facilities.

Products: Visitor Management System, Patient Check-in System, Queue Management System

Service analytics and workforce optimization

7.36 Billion USD12% CAGR

Analytics and AI-driven insights to measure wait times, staff performance, cross-location trends, and provide recommendations to optimize staffing and service capacity.

Products: Service Intelligence, Service Analyst, Enterprise, MCP, Queue Management System, Patient Check-in System

More information about our offering

Queue Management System

Qminder’s cloud-based platform for managing, serving, and tracking customers across multiple locations. It provides real-time queue visibility, live service dashboards, self-service check-in, visitor notifications, and online visitor join to improve efficiency and customer experience.

  • Optimize Service Management
    Provides operational oversight, allowing better staff allocation and quick responses to changes in visitor volume.
  • Facilitate Self-Service Check-Ins
    Allows visitors to check themselves in quickly, reducing wait times and streamlining the service process.
  • Gain Insights Quickly
    By analyzing service trends and team performance, organizations can make informed decisions to enhance operational efficiency.
  • Enable Offsite Check-Ins
    Visitors can join the queue remotely, reducing on-site congestion and improving visitor flow.
  • Keep Visitors Informed
    Enhances communication by notifying visitors of their status in the queue, improving their overall experience.
  • Enhance Visitor Experience
    Enables online engagement, allowing visitors to schedule appointments at their convenience.
  • Inform Audience Dynamically
    Keeps visitors updated on their status and wait times, enhancing their comfort and awareness.

Visitor Management System

Supplementary platform integrated with Qminder’s queue management and analytics for improved visitor experiences and security.

  • Streamline Visitor Entry
    Enable speedy visitor check-in while eliminating front-desk bottlenecks.
  • Minimize Lobby Congestion
    Allow visitors to start their check-ins remotely, ensuring a smooth flow of arrivals.
  • Real-Time Arrival Alerts
    Keep hosts updated on visitor arrivals for enhanced service planning.
  • Enhance Visitor Experience
    Facilitate seamless communication with visitors from diverse linguistic backgrounds.
  • Keep Visitors Informed
    Enhance communication with visitors through timely SMS notifications.

Appointment Scheduling

Automated scheduling supporting online bookings, reminders, and integrates with service analytics.

  • Organize Appointments And Walk-Ins
    Handle scheduled visitors and walk-ins without confusion.
  • Reduce No-Shows Effectively
    Enhance punctuality and attendance through automated notifications.
  • Gain Full Control Of Service Operations
    Offers insights into queues and staff allocation for improved operational efficiency.
  • Facilitate Easy Check-Ins
    Enable visitors to join the queue or check in distantly.

Patient Check-in System

Contactless patient check-in for kiosk or mobile sign-in to streamline health check-ins.

  • Improve Check-in Efficiency
    Seamlessly reduce queues and expedite patient intake.
  • Track Visitor Data
    Gain insights into patient flow to enhance service delivery.

Service Intelligence

Analytics platform to track service data and measure staff performance.

  • Analyze Service Data
    Utilize tools to uncover trends and facilitate decision-making.
  • Monitor Service Performance
    Access real-time insights to improve overall operational control.

Service Analyst

AI-powered analyst providing actionable answers to inform decisions.

  • Get Clear Answers Instantly
    Immediate answers to questions in plain language.
  • Utilize Real-Time Data
    Enables proactive decisions based on up-to-date information.

MCP

Master control plan integration connecting Qminder with AI tools.

  • Connect Qminder With AI Tools
    Enhance data analysis with AI integrations.
  • Monitor Service Workflow
    Efficiently oversee service processes.
  • Visualize Service Insights
    Understanding metrics for better management.

Enterprise

Enterprise-grade queue and appointment management platform with scalable workflows.

  • Visualize Data Trends
    Track wait times across multiple locations.
  • Monitor and Manage Services
    Enhance visitor experiences through effective management.
  • Integrate Seamlessly
    Connect with existing systems to enhance service delivery.

Sources

Methodology and sourcing behind the figures and links shown above.

Queue and guest management

Primary estimate uses the Market Research Future (MRFR) report which states a 2025 market size of USD 42.25 billion and projects an 11.0% CAGR (2026–2035). Source results show wide variance (Fortune Business Insights reports a much larger USD 958.52 billion for 2025 with a 6.49% CAGR, while KBV Research reports USD 754 million in 2023 with a 6.3% CAGR), indicating differences in scope and methodology. MRFR was used as the central estimate due to its explicit 2025 sizing and multi-year CAGR aligned with other industry forecasts in the search results.

Appointment scheduling

Primary estimate based on multiple market reports in the provided search results. Fortune Business Insights reports a 2025 valuation of USD 546.1M and projects growth from USD 635.6M (2026) to USD 1,905.9M by 2034 (CAGR 14.7%). Other forecasts (Knowledge‑Sourcing, MarketDataForecast) show 2026 sizes ~USD 0.57–0.6B with CAGRs ranging ~12.9%–18.8%; one outlier (MRFR) reports a much larger 2024 base. I used Fortune Business Insights as the primary source and selected its 2026 market figure (USD 635.6M ≈ USD 0.636B) and 14.7% CAGR as the representative growth potential, noting variance across sources.

Visitor identity and guest management

Multiple market reports in the search results place the visitor-management (visitor identity/guest management) market between about USD 1.5–2.16 billion (2025–2026). Several paid industry reports (Fortune Business Insights, ResearchNester) project high-growth trajectories (~13.5% CAGR) to mid/late-decade market sizes (USD 6B–6.77B). Other sources show lower CAGR scenarios (7.2%) or analyst ranges (11–15%). I selected a current market-size estimate of about USD 2.0 billion as a midpoint of reported 2025–2026 values, and a growth-potential CAGR of ~13.5% reflecting the consensus among major market reports projecting strong double-digit growth.

Service analytics and workforce optimization

Estimate based on multiple market reports covering overlapping categories: (a) 'workforce optimization/tools' (USD 7.36B in 2024) as the closest match to service analytics + optimization, (b) workforce analytics reports showing smaller standalone analytics markets (~USD 2.4–3.1B) and high growth (~12%), and (c) broader workforce management reports where the workforce-optimization & analytics segment is the fastest-growing (≈13% CAGR). Combining the observed market-size datapoints and segment CAGRs yields an estimated current market size ≈USD 7.36B and a reasonable growth potential of ~12% CAGR (range in sources ~6.6%–13.2%).

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