Podium

Responds to leads, books appointments, and re-engages customers around the clock to help local businesses convert demand and grow revenue.

Centralizes customer conversations, helps teams respond faster with AI and collaboration tools, and keeps leads engaged across channels.

Helps businesses collect and manage customer reviews, respond to feedback efficiently, and improve online visibility to attract and convert customers.

Captures opportunities and keeps businesses connected with customers through flexible calling, automated text follow-up, and AI-generated call context.

Creates targeted text campaigns, grows subscriber lists, and uses AI to engage customers and encourage repeat business.

Helps businesses collect payments faster through text, in-person options, and recurring arrangements while simplifying transaction management.

Lets businesses manage customer conversations, payments, and reviews from their phones to stay responsive wherever they are.

Engages website visitors and continues conversations by text after they leave, helping businesses turn more visitors into customers.

Estimates company value and provides financial insights to help owners make informed decisions, plan for the future, and identify operational opportunities.

Helps businesses assess their online reputation and identify improvement opportunities through a free Google-based report.

Creates a shareable Google review link to make it easier for customers to review a business.

Capabilities for customer-facing teams to engage visitors, capture leads, and manage customer conversations through live chat, chatbots, shared messaging inboxes, and integrated business calling.

Products: AI Employee, Podium Inbox, Podium Webchat, Podium Mobile App

Carrier-grade VoIP and programmable telephony for business calling, number management, and scalable call routing.

Products: Podium Phones, Podium Mobile App

Capabilities to create, send, and manage SMS campaigns for small businesses, including templates, campaign management, and analytics.

Products: Text Marketing, AI Employee

Monitors and automates management and display of online reviews, aggregates review data and supports activities to improve local reputation and customer feedback.

Products: Reviews, Podium Inbox, Podium Mobile App, Google Review Link Generator, Online Reputation Grader

Integrated payment processing, invoicing, and transaction handling to streamline collections and reconcile service payments.

Products: Podium Payments, Podium Mobile App

AI Employee

Podium AI Employee is an AI agent for local businesses that manages customer conversations across the customer journey. It responds to inquiries 24/7 across channels, qualifies and nurtures leads, books appointments, sends confirmations and reminders, and re-engages past customers. Tailored playbooks let it use each business’s services, pricing, policies, and processes, while AI Studio provides performance visibility, testing, feedback, and escalation controls. With access to customer context, calendars, and workflows, it can take actions such as booking and following up without requiring a human handoff.

Category: AI Sales Development Software

• Respond Across Every Channel
  Keeps customer conversations moving at any time across the channels where leads reach the business, helping prevent opportunities from being missed because of slow follow-up or unanswered calls.
• Move Leads Toward Conversion
  Guides leads from their first inquiry toward a booking or purchase through ongoing, outcome-driven conversations, without stopping at an initial reply.
• Book Appointments Directly
  Schedules customers on the business calendar as part of the conversation, helping turn interest into booked appointments without waiting for a team member to follow up.
• Bring Past Customers Back
  Reaches out to existing customers to encourage them to return, helping businesses generate repeat visits and revenue from established relationships.
• Apply Your Business Playbooks
  Follows the playbooks the business actually uses rather than a generic script, so customer responses reflect its services, pricing, policies, and processes.
• Act With Customer Context
  Uses available customer records, conversation history, calendars, and workflows to respond with context and take actions that move conversations forward.
• Confirm And Remind Customers
  Keeps customers informed before their visit with confirmations, answers to pre-appointment questions, and automatic follow-up.
• Coach And Control Your AI
  Lets teams adjust the AI through plain-language feedback, review its performance, test changes before launch, and define when a conversation should be escalated to a human.
• Convert Missed Calls Into Conversations
  Starts a text conversation after a missed call so the AI Employee can engage the lead when the team cannot answer the phone.
• Answer Inventory Questions Accurately
  Provides automotive leads with answers about vehicle features and availability using real-time inventory information, while the team focuses on closing leads.
• Communicate Naturally And Personally
  Delivers contextual, conversational responses tailored to the customer and the business, rather than relying on generic canned replies.

Podium Inbox

Podium Inbox brings customer interactions—including chats, texts, calls, social messages, and reviews—together in a shared workspace. Teams can collaborate with mentions, use templates and one-click actions to respond efficiently, and rely on AI for instant, context-aware replies and personalized follow-ups. Scheduled messages, intent routing, and mobile notifications help teams keep conversations moving and stay connected wherever they are.

• Centralize Every Customer Conversation
  Bring interactions from multiple channels into one shared workspace, giving your team a single place to manage customer conversations and leads.
• Answer Customers Instantly With AI
  Use business-context-aware AI replies to handle common questions and keep conversations covered after the team logs off.
• Keep Customer Context In One Place
  View prior interactions together to help your team understand the conversation and respond with relevant context.
• Re-Engage Leads With Personalized Follow-Ups
  Follow up with leads when conversations stall to bring them back into the conversation and keep opportunities active.
• Coordinate Responses Across Your Team
  Mention coworkers, share internal notes, and coordinate handoffs within conversations so teammates can collaborate in the inbox.
• Route Conversations By Intent
  Automatically categorize conversations by topic to help teams organize incoming customer interactions.
• Respond Consistently With Templates
  Create reusable replies and send one-click answers to save time while maintaining consistent customer communication.
• Stay Connected With Smart Mobile Notifications
  Get prioritized notifications and manage customer conversations through the mobile app wherever you are.
• Send Messages At Convenient Times
  Schedule messages in advance so they reach customers at a convenient time.
• Complete Customer Actions In One Click
  Use one-click actions to send review invitations and craft responses directly from the inbox.

Reviews

Podium Reviews is an AI-powered review management product that helps businesses request reviews, respond to feedback, and manage reviews from multiple platforms. It automates textable review invitations and reminders, uses AI to create personalized review invites and replies, and provides a shared inbox, reporting, customer profile synchronization, and mobile review management. The product is designed to help businesses strengthen their online reputation, improve visibility on Google and Facebook, and attract and convert more customers.

• Request More Reviews Automatically
  Send review invitations by text automatically, making it easier to ask customers for feedback and increase review collection.
• Create Personalized Review Invites And Replies
  Use AI-generated, customizable invitations and replies to engage customers and respond to review feedback.
• Manage Reviews In One Inbox
  Bring reviews from multiple platforms and customer interactions together so your team can monitor feedback and respond from one convenient inbox.
• Follow Up On Review Requests
  Run automated reminders to follow up on review requests and encourage more customers to leave feedback.
• Improve Google Visibility With Reviews
  Build a larger and more consistent collection of quality reviews to improve online visibility and support higher Google rankings.
• Track Reviews And Attribution
  View total reviews received and detailed attribution through reporting designed to provide visibility into review performance.
• Keep Reviews With Customer Profiles
  Automatically associate reviews with customer profiles and store them securely for convenient access to customer review information.
• Manage Reviews Wherever You Are
  Use the mobile app to manage reviews on the go and stay connected to customer feedback.
• Expand Visibility On Facebook
  Gather and respond to reviews with AI assistance to help your business get noticed on Facebook.

Podium Phones

Podium Phones is a VoIP phone system for small businesses that brings calls, texts, and customer conversations together in one inbox. Teams can route calls, transfer them between users, and call or text from desktop and mobile devices using their business number. AI automatically records, transcribes, and summarizes calls, while missed-call texts and AI follow-up help keep leads engaged.

• Re-Engage Missed Callers By Text
  Start a text conversation automatically when a call is missed, then let the AI Employee keep the conversation going around the clock.
• Recall Calls And Follow-Up
  Give the team an easy-to-reference record of conversations, including transcripts, summaries, and follow-up flags.
• Reach Customers From More Devices
  Let team members handle customer calls and texts through supported Podium devices and apps while using the business number.
• Move Calls Into Text Conversations
  Give callers the option to switch to text during a call, helping reduce time spent handling calls and allowing the conversation to continue by message.
• Direct Calls To The Right Destination
  Send after-hours calls to the extension, number, or voicemail box that should handle them.
• Review Recorded Customer Calls
  Keep call recordings available for reference, helping team members review what was discussed and what information was given.
• Guide Callers To The Right Extension
  Let callers choose an extension or phone through custom menus and call-routing options.
• Route Calls To Selected Teams
  Set up personalized phone groups so incoming calls can reach the team members designated to receive them.
• Track Business Call Activity
  Use live reporting to review incoming and outgoing call activity.
• Connect Callers With Team Members
  Move calls between team members and use individual extensions to direct callers.

Text Marketing

Podium Text Marketing helps businesses create and send personalized text campaigns using AI-generated messages and ready-to-use templates. Businesses can target customer segments with tailored offers, grow subscriber lists through website forms, QR codes, and other touchpoints, and track campaign performance. Podium’s AI Employee can respond to campaign inquiries, follow up with customers, and book appointments. Built-in compliance tools support compliant text marketing, while flexible add-ons help businesses scale bulk messaging for seasonal or one-time campaigns.

• Create Campaigns In Minutes
  Create personalized text campaigns with AI-generated messages and templates, without hours of preparation.
• Target Customers With Personalized Offers
  Send tailored offers to specific customer segments to encourage engagement and customer loyalty.
• Reach Your Customer List By Text
  Send campaigns to your customer list and scale messaging capacity when seasonal or one-time campaigns require it.
• Answer Campaign Questions Around The Clock
  Let the AI Employee respond to customer questions from text campaigns, including outside business hours.
• Follow Up With Campaign Respondents
  Use AI to continue campaign conversations with customers so your team can focus on running the business.
• Grow Your Marketing List
  Make it easy for customers to subscribe through website forms, QR codes, and other online and in-person touchpoints.
• Support Compliant Text Marketing
  Use built-in compliance tools to support regulatory compliance for text marketing.
• Book Appointments Through Text
  Let the AI Employee book appointments during campaign conversations with customers.
• Track Campaign Performance
  Review response rates, click-through rates, and unsubscribes to monitor the results of text campaigns.

Podium Payments

Podium Payments helps small businesses accept and manage payments through customer communication channels and in person. Businesses can send secure invoice links by text, accept major payment methods including subscriptions and Buy Now, Pay Later financing, and take in-person payments with card readers or Tap to Pay on iOS and Android. The platform also supports recurring payments and autopay, next-business-day payouts, fraud protection, automatic reconciliation, and tools to track sales and follow up with past-due customers.

• Collect Payments Through Text
  Send secure invoice links within the text conversations businesses already use with customers, making it convenient to request and collect payments.
• Accept Flexible Payment Options
  Offer customers payment choices ranging from estimates and one-time transactions to subscriptions and Buy Now, Pay Later financing.
• Protect And Reconcile Transactions
  Advanced fraud protection helps protect against chargebacks, while automatic reconciliation helps keep transaction records accurate.
• Take In-Person Card Payments
  Use in-store or mobile card reader hardware to accept payments from customers in person.
• Accept Payments With Your Phone
  Take secure in-person payments with Tap to Pay on a compatible iOS or Android phone, without a separate card reader.
• Automate Recurring Payment Collection
  Set up and track recurring payments while allowing customers to enroll in autopay.
• Receive Funds The Next Business Day
  Get money collected through Podium transferred to the business's bank account on the next business day.
• Track Sales And Follow Up
  Monitor sales, follow up with past-due customers, and review payment communications to support payment management and reduce back-office work.

Podium Mobile App

Podium Mobile App helps businesses manage customer interactions and tasks from Apple and Android smartphones. Users can call and text customers from their business number, take payments, send reviews, and use tools such as personalized notifications, one-tap quick replies, call transcripts and summaries, contact uploads, AI-generated review replies, and team access from individual devices.

• Reach Customers From Your Business Number
  Call and text customers from your business number on a mobile device, so you can continue customer conversations while on the go.
• Accept Payments From Anywhere
  Take payments wherever you bring your phone using secure payment links sent by text or Tap to Pay.
• Stay Alert To Important Leads
  Receive personalized notifications about leads and customer activity, helping you stay connected when you are away from your computer.
• Send Replies With One Tap
  Respond more quickly with personalized, accurate suggestions that you can send with a single tap.
• Keep A Record Of Calls
  Review automatic call transcripts and bulleted summaries to remember what was discussed with customers.
• Respond To Reviews With AI
  Use the AI Assistant to generate personalized, unique, and accurate replies to customer reviews from the mobile app.
• Connect Customers With Your Team
  Give team members access to connect with customers using the business line from their own devices.
• Send Reviews From Your Phone
  Send reviews using the mobile app while managing customer interactions on the go.
• Add Business Contacts Easily
  Upload business contacts from your phone to the Podium app.

Podium Webchat

Podium Webchat is a website live chat product that connects businesses with visitors and moves conversations to text, so communication can continue after visitors leave the site. Businesses can try it for free without adding code to their website.

• Convert More Website Visitors
  Connect with visitors through website chat and their preferred communication method to help turn more website visits into paying customers.
• Continue Conversations After Visitors Leave
  Move website chat conversations to text so communication can continue beyond the visit and does not end when customers leave the site.

Business Valuation Calculator

Podium’s free, easy-to-use Business Valuation Calculator estimates a business’s fair market value from financial and operational information. Enter last year’s revenue, cost of sales, overhead costs, total assets, and number of office employees to receive estimated gross profit, EBITDA, EBITDA percentage, and a business valuation. The results can help business owners assess financial health, make strategic decisions, plan for a sale or investment, and identify opportunities to improve operations.

• Estimate Your Business Value
  Get an estimated business valuation based on information about your company, providing a starting point for understanding its potential marketplace value.
• Review Key Financial Metrics
  See estimated gross profit, EBITDA, and EBITDA percentage to better understand the financial components included in your valuation.
• Add Key Business Information
  Enter core financial and workforce details to generate an estimate based on both business finances and operational scale.
• Guide Strategic Business Decisions
  Use the valuation as a financial reference when considering investments, expansion, or a change in business direction.
• Plan For Sales And Investment
  Use a valuation as a reference when planning for a potential sale or seeking investors, and consider the company’s future potential.
• Understand Your Market Position
  Use your estimated value to gain a sense of your business’s position in the competitive landscape and consider its potential.
• Identify Operational Improvements
  Review the financial components of the valuation to identify areas where operational changes or efficiency gains may be worth considering.

Online Reputation Grader

Podium’s free Online Reputation Grader uses Google information to create a comprehensive report about your business’s online reputation. It provides a reputation score, shows your ranking and strengths, and identifies areas to improve. The report is based on Google Reviews and includes guidance on how to improve your reputation.

• Understand Your Online Reputation
  Get a reputation score based on Google Reviews to see how your business is perceived online.
• Identify Strengths And Improvement Areas
  Review your business’s ranking and strengths, see where your online reputation can improve, and get guidance for next steps.

Google Review Link Generator

Podium’s free Google Review Link Generator lets businesses find their listing and create a link customers can use to leave a Google review. Enter a business name to get the link, then copy it to share with customers.

• Create A Google Review Link
  Get a review link for your business that customers can use to leave a Google review.
• Find Your Business
  Enter your business name to locate your listing and begin creating a Google review link.
• Copy Your Review Link
  Copy the generated review link so it is ready to share with customers.