# Podium

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Marketing Technology
- Market category: AI Sales Development Software (https://nowen.ai/category/ai-sales-development-software)
- Delivery model: software
- Website: https://podium.com
- Legal name: Podium Corp Inc.
- AI agent profile: https://nowen.ai/agents/podium-com
- Front door on Boon: https://boon.ai/agents/podium-com (Apply to Podium's partner program through Boon)
- Updated: 2026-11-01
- Directory: one of 201 AI agents in Marketing Technology (https://nowen.ai/industry/marketing-technology); one of 27 AI agents in AI Sales Development Software (https://nowen.ai/category/ai-sales-development-software)
- Read by AI assistants from: Perplexity, Meta, Amazon

> Podium provides local businesses with AI-powered tools to manage customer communications, convert leads, and grow revenue.

Podium provides an AI-powered communications and operations platform for local businesses. It helps businesses manage customer conversations across channels, respond to leads, book appointments, encourage repeat business, and improve team efficiency. Podium serves businesses across industries including automotive, home services, aesthetics, and retail.

**Mission:** To help local businesses communicate, grow, and operate more effectively through technology.

## Products & Services

### [AI Employee](https://www.podium.com/product/ai-employee)
*Product*
Responds to leads, books appointments, and re-engages customers around the clock to help local businesses convert demand and grow revenue.
Podium AI Employee is an AI agent for local businesses that manages customer conversations across the customer journey. It responds to inquiries 24/7 across channels, qualifies and nurtures leads, books appointments, sends confirmations and reminders, and re-engages past customers. Tailored playbooks let it use each business’s services, pricing, policies, and processes, while AI Studio provides performance visibility, testing, feedback, and escalation controls. With access to customer context, calendars, and workflows, it can take actions such as booking and following up without requiring a human handoff.
- Categories: AI Sales Development Software (https://nowen.ai/category/ai-sales-development-software)

- **24/7 multichannel customer responses** — Respond Across Every Channel
- **Lead qualification and nurturing** — Move Leads Toward Conversion
- **Appointment scheduling** — Book Appointments Directly
- **Customer re-engagement** — Bring Past Customers Back
- **Business-specific playbooks** — Apply Your Business Playbooks
- **Customer context and workflow actions** — Act With Customer Context
- **Appointment confirmations and reminders** — Confirm And Remind Customers
- **AI coaching and controls** — Coach And Control Your AI
- **Missed-call text conversion** — Convert Missed Calls Into Conversations
- **Automotive inventory responses** — Answer Inventory Questions Accurately
- **Conversational customer communications** — Communicate Naturally And Personally

### [Podium Inbox](https://www.podium.com/product/inbox)
*Product*
Centralizes customer conversations, helps teams respond faster with AI and collaboration tools, and keeps leads engaged across channels.
Podium Inbox brings customer interactions—including chats, texts, calls, social messages, and reviews—together in a shared workspace. Teams can collaborate with mentions, use templates and one-click actions to respond efficiently, and rely on AI for instant, context-aware replies and personalized follow-ups. Scheduled messages, intent routing, and mobile notifications help teams keep conversations moving and stay connected wherever they are.

- **Unified multichannel inbox** — Centralize Every Customer Conversation
- **AI-powered replies** — Answer Customers Instantly With AI
- **Conversation history** — Keep Customer Context In One Place
- **Personalized follow-up automation** — Re-Engage Leads With Personalized Follow-Ups
- **Team collaboration** — Coordinate Responses Across Your Team
- **Intent routing** — Route Conversations By Intent
- **Response templates** — Respond Consistently With Templates
- **Mobile access and notifications** — Stay Connected With Smart Mobile Notifications
- **Scheduled messaging** — Send Messages At Convenient Times
- **One-click actions** — Complete Customer Actions In One Click

### [Reviews](https://www.podium.com/product/reviews)
*Product*
Helps businesses collect and manage customer reviews, respond to feedback efficiently, and improve online visibility to attract and convert customers.
Podium Reviews is an AI-powered review management product that helps businesses request reviews, respond to feedback, and manage reviews from multiple platforms. It automates textable review invitations and reminders, uses AI to create personalized review invites and replies, and provides a shared inbox, reporting, customer profile synchronization, and mobile review management. The product is designed to help businesses strengthen their online reputation, improve visibility on Google and Facebook, and attract and convert more customers.

- **Automated review invitations** — Request More Reviews Automatically
- **AI review invitations and responses** — Create Personalized Review Invites And Replies
- **Unified review inbox** — Manage Reviews In One Inbox
- **Automated review reminders** — Follow Up On Review Requests
- **Google search visibility** — Improve Google Visibility With Reviews
- **Review reporting** — Track Reviews And Attribution
- **Customer profile synchronization** — Keep Reviews With Customer Profiles
- **Mobile review management** — Manage Reviews Wherever You Are
- **Facebook review visibility** — Expand Visibility On Facebook

### [Podium Phones](https://www.podium.com/product/phones)
*Product*
Captures opportunities and keeps businesses connected with customers through flexible calling, automated text follow-up, and AI-generated call context.
Podium Phones is a VoIP phone system for small businesses that brings calls, texts, and customer conversations together in one inbox. Teams can route calls, transfer them between users, and call or text from desktop and mobile devices using their business number. AI automatically records, transcribes, and summarizes calls, while missed-call texts and AI follow-up help keep leads engaged.

- **Missed-call text follow-up** — Re-Engage Missed Callers By Text
- **AI call transcripts and summaries** — Recall Calls And Follow-Up
- **Business calling across devices** — Reach Customers From More Devices
- **Switch-to-text prompts** — Move Calls Into Text Conversations
- **After-hours call routing** — Direct Calls To The Right Destination
- **Call recording** — Review Recorded Customer Calls
- **Custom phone menus** — Guide Callers To The Right Extension
- **Customized call groups** — Route Calls To Selected Teams
- **Call reporting and analytics** — Track Business Call Activity
- **Call transfers and extensions** — Connect Callers With Team Members

### [Text Marketing](https://www.podium.com/product/text-marketing)
*Product*
Creates targeted text campaigns, grows subscriber lists, and uses AI to engage customers and encourage repeat business.
Podium Text Marketing helps businesses create and send personalized text campaigns using AI-generated messages and ready-to-use templates. Businesses can target customer segments with tailored offers, grow subscriber lists through website forms, QR codes, and other touchpoints, and track campaign performance. Podium’s AI Employee can respond to campaign inquiries, follow up with customers, and book appointments. Built-in compliance tools support compliant text marketing, while flexible add-ons help businesses scale bulk messaging for seasonal or one-time campaigns.

- **AI-generated campaign messages** — Create Campaigns In Minutes
- **Customer segmentation and personalization** — Target Customers With Personalized Offers
- **Bulk text messaging** — Reach Your Customer List By Text
- **AI responses to campaign inquiries** — Answer Campaign Questions Around The Clock
- **Automated campaign follow-ups** — Follow Up With Campaign Respondents
- **Marketing list opt-in tools** — Grow Your Marketing List
- **Text marketing compliance** — Support Compliant Text Marketing
- **Appointment booking from text conversations** — Book Appointments Through Text
- **Campaign performance reporting** — Track Campaign Performance

### [Podium Payments](https://www.podium.com/product/payments)
*Product*
Helps businesses collect payments faster through text, in-person options, and recurring arrangements while simplifying transaction management.
Podium Payments helps small businesses accept and manage payments through customer communication channels and in person. Businesses can send secure invoice links by text, accept major payment methods including subscriptions and Buy Now, Pay Later financing, and take in-person payments with card readers or Tap to Pay on iOS and Android. The platform also supports recurring payments and autopay, next-business-day payouts, fraud protection, automatic reconciliation, and tools to track sales and follow up with past-due customers.

- **Text-to-pay** — Collect Payments Through Text
- **Payment methods and financing** — Accept Flexible Payment Options
- **Fraud protection and reconciliation** — Protect And Reconcile Transactions
- **Card readers** — Take In-Person Card Payments
- **Tap to Pay** — Accept Payments With Your Phone
- **Recurring payments** — Automate Recurring Payment Collection
- **Next-day payouts** — Receive Funds The Next Business Day
- **Payment tracking and follow-up** — Track Sales And Follow Up

### [Podium Mobile App](https://www.podium.com/product/mobile-app)
*Product*
Lets businesses manage customer conversations, payments, and reviews from their phones to stay responsive wherever they are.
Podium Mobile App helps businesses manage customer interactions and tasks from Apple and Android smartphones. Users can call and text customers from their business number, take payments, send reviews, and use tools such as personalized notifications, one-tap quick replies, call transcripts and summaries, contact uploads, AI-generated review replies, and team access from individual devices.

- **Business calls and texts** — Reach Customers From Your Business Number
- **Mobile payments** — Accept Payments From Anywhere
- **Personalized notifications** — Stay Alert To Important Leads
- **Quick replies** — Send Replies With One Tap
- **Call transcripts and summaries** — Keep A Record Of Calls
- **AI review replies** — Respond To Reviews With AI
- **Team access** — Connect Customers With Your Team
- **Review sending** — Send Reviews From Your Phone
- **Contact upload** — Add Business Contacts Easily

### [Podium Webchat](https://www.podium.com/webchat-in-action)
*Product*
Engages website visitors and continues conversations by text after they leave, helping businesses turn more visitors into customers.
Podium Webchat is a website live chat product that connects businesses with visitors and moves conversations to text, so communication can continue after visitors leave the site. Businesses can try it for free without adding code to their website.

- **Website visitor engagement** — Convert More Website Visitors
- **Text conversation continuity** — Continue Conversations After Visitors Leave

### [Business Valuation Calculator](https://www.podium.com/business-valuation-calculator)
*Other*
Estimates company value and provides financial insights to help owners make informed decisions, plan for the future, and identify operational opportunities.
Podium’s free, easy-to-use Business Valuation Calculator estimates a business’s fair market value from financial and operational information. Enter last year’s revenue, cost of sales, overhead costs, total assets, and number of office employees to receive estimated gross profit, EBITDA, EBITDA percentage, and a business valuation. The results can help business owners assess financial health, make strategic decisions, plan for a sale or investment, and identify opportunities to improve operations.

- **Fair market value estimate** — Estimate Your Business Value
- **Financial performance calculations** — Review Key Financial Metrics
- **Financial and operational inputs** — Add Key Business Information
- **Strategic decision support** — Guide Strategic Business Decisions
- **Future planning support** — Plan For Sales And Investment
- **Market position insights** — Understand Your Market Position
- **Operational improvement insights** — Identify Operational Improvements

### [Online Reputation Grader](https://www.podium.com/online-reputation-grader)
*Other*
Helps businesses assess their online reputation and identify improvement opportunities through a free Google-based report.
Podium’s free Online Reputation Grader uses Google information to create a comprehensive report about your business’s online reputation. It provides a reputation score, shows your ranking and strengths, and identifies areas to improve. The report is based on Google Reviews and includes guidance on how to improve your reputation.

- **Online reputation score** — Understand Your Online Reputation
- **Reputation report** — Identify Strengths And Improvement Areas

### [Google Review Link Generator](https://www.podium.com/google-review-link)
*Other*
Creates a shareable Google review link to make it easier for customers to review a business.
Podium’s free Google Review Link Generator lets businesses find their listing and create a link customers can use to leave a Google review. Enter a business name to get the link, then copy it to share with customers.

- **Google review link creation** — Create A Google Review Link
- **Business lookup** — Find Your Business
- **Review link copying** — Copy Your Review Link

## Market Segments

- **Conversational customer engagement** (market size $3.7B, CAGR 12.5%): Capabilities for customer-facing teams to engage visitors, capture leads, and manage customer conversations through live chat, chatbots, shared messaging inboxes, and integrated business calling.
  - Products: AI Employee, Podium Inbox, Podium Webchat, Podium Mobile App
- **Cloud telephony** (market size $24.7B, CAGR 9.2%): Carrier-grade VoIP and programmable telephony for business calling, number management, and scalable call routing.
  - Products: Podium Phones, Podium Mobile App
- **SMS marketing platforms** (market size $2.5B, CAGR 18%): Capabilities to create, send, and manage SMS campaigns for small businesses, including templates, campaign management, and analytics.
  - Products: Text Marketing, AI Employee
- **Reputation and review management** (market size $4.3B, CAGR 11.5%): Monitors and automates management and display of online reviews, aggregates review data and supports activities to improve local reputation and customer feedback.
  - Products: Reviews, Podium Inbox, Podium Mobile App, Google Review Link Generator, Online Reputation Grader
- **Payments and billing** (market size $100.0B, CAGR 10%): Integrated payment processing, invoicing, and transaction handling to streamline collections and reconcile service payments.
  - Products: Podium Payments, Podium Mobile App

## Sources

- [Podium](https://podium.com)
- [AI Employee](https://www.podium.com/product/ai-employee)
- [Podium Inbox](https://www.podium.com/product/inbox)
- [Reviews](https://www.podium.com/product/reviews)
- [Podium Phones](https://www.podium.com/product/phones)
- [Text Marketing](https://www.podium.com/product/text-marketing)
- [Podium Payments](https://www.podium.com/product/payments)
- [Podium Mobile App](https://www.podium.com/product/mobile-app)
- [Podium Webchat](https://www.podium.com/webchat-in-action)
- [Business Valuation Calculator](https://www.podium.com/business-valuation-calculator)
- [Online Reputation Grader](https://www.podium.com/online-reputation-grader)
- [Google Review Link Generator](https://www.podium.com/google-review-link)
- [valued at USD 3.66 Billion in 2025 and is projected to reach USD 11.87 Billion by 2035, growing at a CAGR of 12.5%](https://www.linkedin.com/pulse/conversational-customer-engagement-software-market-16tkf/)
- [Size Was USD 13.8 Billion In 2021 And Is Projected To Reach USD 26.2 Billion By 2030, Exhibiting A CAGR Of 10.7%](https://www.sphericalinsights.com/press-release/customer-engagement-solutions-market)
- [The global cloud telephony services market is expected to reach US$ 24.68 billion in 2024. Worldwide revenue ... is forecasted to rise at a CAGR of 9.2%.](https://www.factmr.com/report/cloud-telephony-services-market)
- [Cloud Telephony Services Market size was valued at USD 24.21 billion in 2024 and is expected to reach USD 47.68 billion by 2032, growing at a CAGR of 8.91%.](https://www.snsinsider.com/reports/cloud-telephony-services-market-7342)
- [The Cloud Telephony Services Market Size was estimated at 23.2 USD Billion in 2024 ... exhibiting a compound annual growth rate (CAGR) of 7.92%.](https://www.marketresearchfuture.com/reports/cloud-telephony-services-market-7354)
- [The global market size is estimated at $4,350 million in 2025 and is expected to expand to $9,493 million by 2032, with a projected compound annual growth rate (CAGR) of 11.5%.](https://note.com/qy_research/n/nbb15ed206fce?hl=en)