Phonely

Automate customer conversations across channels, scale call coverage, and give teams connected workflows and insights to improve service and follow-up.

Alma helps voice teams handle phone calls with fast, natural, reliable, and lower-cost AI responses, with deployment and data controls for sensitive conversations.

Build custom voice AI applications with flexible call controls, model options, integrations, and support for sensitive industries.

Deploy and optimize enterprise AI voice agents with tailored workflows, integrated business systems, and infrastructure built for high-volume calls.

Phonely AI platform

Phonely is a platform for building, deploying, and optimizing AI agents for customer conversations across voice, chat, SMS, and API channels. Businesses can configure no-code conversation flows, choose or clone voices, connect business data and software, and automate tasks such as answering calls, booking appointments, qualifying leads, routing callers, and sending follow-ups. The platform provides call recordings, transcripts, summaries, analytics, and tools for integrations and workflow automation. It supports businesses from small teams to large enterprises, with multilingual conversations and security and compliance capabilities including SOC 2, HIPAA, and GDPR.

Category: Conversational AI Platforms

• Build Custom Call Workflows
  Design AI agent flows around business processes without requiring code, including steps for gathering information, transferring calls, and triggering actions.
• Automate Inbound And Outbound Calls
  Handle customer calls and use configured workflows for tasks such as booking appointments, qualifying leads, sending reminders, and following up.
• Handle Natural Customer Dialogues
  Let callers speak freely while agents respond to the conversation, pursue configured objectives, and hand off when a task is complete or needs human support.
• Route Calls To The Right Team
  Direct callers according to their needs and configured rules, and escalate complex or sensitive conversations when human assistance is needed.
• Connect Agents To Business Tools
  Use connected software and real-time actions to bring customer information into workflows and carry out tasks such as CRM updates, bookings, and notifications.
• Match Conversations To Your Brand
  Select or clone a voice and tailor its delivery so customer conversations can reflect the business's chosen tone and style.
• Serve Customers In 100+ Languages
  Support customer conversations across languages and accents, with agents that can adapt when a different language is detected.
• Answer From Verified Business Information
  Give agents business-specific information to reference when responding, and update that information as company details or policies change.
• Connect Customer Conversations Across Channels
  Use agents across supported channels to provide customer interactions and follow-ups through phone, chat, SMS, and API.
• Transfer Calls With Full Context
  Help receiving agents pick up where the AI left off with caller details and conversation context, reducing the need for customers to repeat themselves.
• Review And Audit Every Call
  Access call records and conversation details to investigate interactions, prepare follow-ups, and review performance.
• Turn Call Data Into Insights
  Use call trends, outcomes, transcripts, summaries, and sentiment information to understand interactions and identify areas for workflow or service improvement.
• Protect Sensitive Customer Interactions
  Use platform security measures and listed compliance capabilities to support handling sensitive customer communications across supported channels.
• Send Contextual Text Follow-Ups
  Continue customer interactions by sending relevant messages during or after calls, including confirmations, reminders, and next-step information.
• Compare And Improve Agent Flows
  Evaluate agent variations and use performance information to refine conversation flows and interactions.

Alma

Alma is a voice-native large language model built for phone conversations. Trained on millions of real AI phone conversations, it is designed for fast, reliable responses, natural spoken interaction, complex conversational flows, and accurate tool calling. It offers shared and dedicated capacity, as well as VPC and on-premises deployment options. For sensitive calls, Alma supports configurable audio retention and PII redaction before storage, and calls are not used to train a model.

Category: Conversational AI Platforms

• Accelerate Voice Responses
  Alma's reported low time to first token and p99 latency help reduce pauses while callers wait for an agent to respond.
• Generate Natural Spoken Replies
  Training on phone conversations helps Alma produce replies suited to spoken interaction, including natural turn-taking, concise phrasing, and phone etiquette.
• Follow Flows And Call Tools
  Accurate function calling helps voice agents carry out defined call steps, including lookups and transfers, without missing required actions.
• Keep Sensitive Calls In-Network
  Self-hosting and the stated audio-handling approach support organizations that need to keep sensitive call audio within their own network.
• Maintain Reliable Call Responses
  High reported uptime and a design focus on avoiding bottlenecks help voice teams keep call interactions moving.
• Reduce Voice Model Costs
  Lower blended token pricing can help teams control the cost of handling large volumes of voice interactions.
• Choose A Deployment That Fits
  Teams can select shared or reserved capacity, or deploy in a VPC or on-premises to match their infrastructure and operational requirements.
• Deliver Speech-Ready Replies
  Responses formatted for spoken delivery can be read aloud naturally by a text-to-speech system and help avoid numeric formats and overly long replies.
• Redact Sensitive Data Before Storage
  Removing specified sensitive details before audio is stored helps limit the personal information retained in call records.
• Set Audio Retention Periods
  Organizations can choose how long audio is retained, including setting retention to zero days or as long as seven years.
• Train For Specific Call Scenarios
  Teams can request a model for a use case not covered by the listed scenarios, with custom voices and scenarios available on the on-premises tier.
• Lower Model Carbon Emissions
  The stated eightfold reduction in carbon emissions compared with foundational models offers teams a lower-emissions model option.

Phonely Voice API

Phonely Voice API provides developers with low-latency streaming access to build custom voice AI applications. It offers control over call flows, webhooks, and real-time events, with the option to use industry-specific fine-tuned models or bring your own. The API supports major LLMs, offers prebuilt integrations with Google Calendar, Zapier, and CRM systems, and is designed for HIPAA-compliant use.

Category: Conversational AI Platforms

• Build Custom Voice Applications
  Use Phonely's streaming API to add voice-based communication to custom applications.
• Control Calls And Real-Time Events
  Customize call behavior and work with webhooks and real-time events to shape application workflows.
• Choose Or Bring Your Model
  Select a fine-tuned model for an industry or bring your own, with support for major LLMs.
• Support HIPAA-Compliant Applications
  Build voice AI applications for sensitive-industry use cases with the stated support for HIPAA compliance.
• Connect Calendar, CRM, And Workflow Tools
  Connect voice applications with supported calendars, CRM systems, and workflow tools through prebuilt integration options.

Enterprise AI Agent Deployment Service

Phonely’s enterprise service builds, integrates, tests, and deploys AI voice agents for large organizations. Its team configures custom call flows and workflows from business scripts and recordings, connects agents to existing systems, and supports ongoing optimization. Deployments can use dedicated infrastructure or run on-premises, with enterprise security controls and support for high-volume operations.

• Launch With Expert Support
  Phonely’s team handles agent setup and configuration, so enterprise customers have support throughout deployment and optimization.
• Connect Existing Business Systems
  Integrate agents with existing tools and configure workflows around business processes, including connections to telephony, CRM, and scheduling software.
• Customize Agent Conversations
  Shape agent interactions around the organization’s scripts, recordings, and workflows so calls follow business-specific processes.
• Test Agents Before Launch
  Evaluate agent behavior against simulated real-world scenarios before deployment, with testing focused on compliance, accuracy, and safety.
• Scale To Millions Of Calls
  Run high-volume customer conversations on dedicated infrastructure designed to support scale and 99.999% uptime.
• Protect Sensitive Customer Data
  Keep customer data limited to the company’s agent, exclude it from model training, and use sensitive-data removal and regular third-party penetration testing as part of the security approach.
• Use Industry-Tuned Models
  Deploy purpose-built language models optimized for the organization’s industry, running on dedicated GPU infrastructure.
• Align Conversations With Policies
  Keep agent interactions within business policies and on-topic through guardrails designed for controlled, reliable conversations.
• Monitor Agent Performance
  Use continuous expert review to evaluate agent performance and catch edge cases before they affect customer interactions.
• Deploy Within Your Infrastructure
  Run Phonely’s AI in the organization’s own infrastructure for greater control over deployment and security.
• Improve Call Quality
  Use customer satisfaction scoring and real-time insights to assess call quality and optimize interaction outcomes.
• Access Dedicated Support
  Contact the support team through Slack, Teams, or phone, with a designated account manager listed as part of the Enterprise plan.