{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/phonely-ai","markdownUrl":"https://nowen.ai/agents/phonely-ai.md","jsonUrl":"https://nowen.ai/agents/phonely-ai.json","name":"Phonely","legalName":"Phonely Ltd.","website":"https://phonely.ai","industry":"AI & Machine Learning","deliveryModel":"software","marketCategories":{"primary":{"name":"Conversational AI Platforms","url":"https://nowen.ai/category/conversational-ai-platforms"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T21:20:02.781Z","summary":"Phonely develops AI communication technology that helps organizations automate and improve customer conversations across multiple channels.","description":"Phonely develops AI communication technology that helps businesses handle customer conversations at scale. Its capabilities include answering and routing calls, supporting customers, scheduling appointments, qualifying leads, and managing interactions across voice, chat, and messaging. The company serves organizations ranging from small businesses to large enterprises, with tools for integrating workflows, analyzing conversations, and optimizing service operations.","mission":"Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.","directory":{"industryName":"AI & Machine Learning","agentCount":13,"indexable":true,"hubUrl":"https://nowen.ai/industry/ai-and-machine-learning"},"categoryDirectory":{"name":"Conversational AI Platforms","agentCount":34,"indexable":true,"url":"https://nowen.ai/category/conversational-ai-platforms"},"aiReaderFamilies":["OpenAI","Perplexity"],"products":[{"name":"Phonely AI platform","anchor":"product-phonely-ai-platform","type":"Platform","url":"https://www.phonely.ai/product","summary":"Automate customer conversations across channels, scale call coverage, and give teams connected workflows and insights to improve service and follow-up.","description":"Phonely is a platform for building, deploying, and optimizing AI agents for customer conversations across voice, chat, SMS, and API channels. Businesses can configure no-code conversation flows, choose or clone voices, connect business data and software, and automate tasks such as answering calls, booking appointments, qualifying leads, routing callers, and sending follow-ups. The platform provides call recordings, transcripts, summaries, analytics, and tools for integrations and workflow automation. It supports businesses from small teams to large enterprises, with multilingual conversations and security and compliance capabilities including SOC 2, HIPAA, and GDPR.","pricing":{},"features":[{"name":"No-code agent and workflow builder","value":"Build Custom Call Workflows","valueDescription":"Design AI agent flows around business processes without requiring code, including steps for gathering information, transferring calls, and triggering actions."},{"name":"Inbound and outbound call automation","value":"Automate Inbound And Outbound Calls","valueDescription":"Handle customer calls and use configured workflows for tasks such as booking appointments, qualifying leads, sending reminders, and following up."},{"name":"Natural AI conversations","value":"Handle Natural Customer Dialogues","valueDescription":"Let callers speak freely while agents respond to the conversation, pursue configured objectives, and hand off when a task is complete or needs human support."},{"name":"Smart call routing and escalation","value":"Route Calls To The Right Team","valueDescription":"Direct callers according to their needs and configured rules, and escalate complex or sensitive conversations when human assistance is needed."},{"name":"Real-time integrations and workflow actions","value":"Connect Agents To Business Tools","valueDescription":"Use connected software and real-time actions to bring customer information into workflows and carry out tasks such as CRM updates, bookings, and notifications."},{"name":"Voice selection and cloning","value":"Match Conversations To Your Brand","valueDescription":"Select or clone a voice and tailor its delivery so customer conversations can reflect the business's chosen tone and style."},{"name":"Multilingual conversations","value":"Serve Customers In 100+ Languages","valueDescription":"Support customer conversations across languages and accents, with agents that can adapt when a different language is detected."},{"name":"Business knowledge base","value":"Answer From Verified Business Information","valueDescription":"Give agents business-specific information to reference when responding, and update that information as company details or policies change."},{"name":"Omnichannel conversations","value":"Connect Customer Conversations Across Channels","valueDescription":"Use agents across supported channels to provide customer interactions and follow-ups through phone, chat, SMS, and API."},{"name":"Context-rich warm transfers","value":"Transfer Calls With Full Context","valueDescription":"Help receiving agents pick up where the AI left off with caller details and conversation context, reducing the need for customers to repeat themselves."},{"name":"Call history and monitoring","value":"Review And Audit Every Call","valueDescription":"Access call records and conversation details to investigate interactions, prepare follow-ups, and review performance."},{"name":"Call analytics and AI summaries","value":"Turn Call Data Into Insights","valueDescription":"Use call trends, outcomes, transcripts, summaries, and sentiment information to understand interactions and identify areas for workflow or service improvement."},{"name":"Security and compliance","value":"Protect Sensitive Customer Interactions","valueDescription":"Use platform security measures and listed compliance capabilities to support handling sensitive customer communications across supported channels."},{"name":"Outbound SMS and follow-up","value":"Send Contextual Text Follow-Ups","valueDescription":"Continue customer interactions by sending relevant messages during or after calls, including confirmations, reminders, and next-step information."},{"name":"Agent testing and optimization","value":"Compare And Improve Agent Flows","valueDescription":"Evaluate agent variations and use performance information to refine conversation flows and interactions."}],"marketCategories":[{"name":"Conversational AI Platforms","url":"https://nowen.ai/category/conversational-ai-platforms"}]},{"name":"Alma","anchor":"product-alma","type":"Product","url":"https://www.phonely.ai/alma","summary":"Alma helps voice teams handle phone calls with fast, natural, reliable, and lower-cost AI responses, with deployment and data controls for sensitive conversations.","description":"Alma is a voice-native large language model built for phone conversations. Trained on millions of real AI phone conversations, it is designed for fast, reliable responses, natural spoken interaction, complex conversational flows, and accurate tool calling. It offers shared and dedicated capacity, as well as VPC and on-premises deployment options. For sensitive calls, Alma supports configurable audio retention and PII redaction before storage, and calls are not used to train a model.","pricing":{},"features":[{"name":"Low-latency voice responses","value":"Accelerate Voice Responses","valueDescription":"Alma's reported low time to first token and p99 latency help reduce pauses while callers wait for an agent to respond."},{"name":"Phone-call conversation training","value":"Generate Natural Spoken Replies","valueDescription":"Training on phone conversations helps Alma produce replies suited to spoken interaction, including natural turn-taking, concise phrasing, and phone etiquette."},{"name":"Conversational flow and tool calling","value":"Follow Flows And Call Tools","valueDescription":"Accurate function calling helps voice agents carry out defined call steps, including lookups and transfers, without missing required actions."},{"name":"Private call-data handling","value":"Keep Sensitive Calls In-Network","valueDescription":"Self-hosting and the stated audio-handling approach support organizations that need to keep sensitive call audio within their own network."},{"name":"Request reliability","value":"Maintain Reliable Call Responses","valueDescription":"High reported uptime and a design focus on avoiding bottlenecks help voice teams keep call interactions moving."},{"name":"Lower inference cost","value":"Reduce Voice Model Costs","valueDescription":"Lower blended token pricing can help teams control the cost of handling large volumes of voice interactions."},{"name":"Flexible deployment and capacity","value":"Choose A Deployment That Fits","valueDescription":"Teams can select shared or reserved capacity, or deploy in a VPC or on-premises to match their infrastructure and operational requirements."},{"name":"Speech-ready response formatting","value":"Deliver Speech-Ready Replies","valueDescription":"Responses formatted for spoken delivery can be read aloud naturally by a text-to-speech system and help avoid numeric formats and overly long replies."},{"name":"PII redaction before storage","value":"Redact Sensitive Data Before Storage","valueDescription":"Removing specified sensitive details before audio is stored helps limit the personal information retained in call records."},{"name":"Configurable audio retention","value":"Set Audio Retention Periods","valueDescription":"Organizations can choose how long audio is retained, including setting retention to zero days or as long as seven years."},{"name":"Custom call-model training","value":"Train For Specific Call Scenarios","valueDescription":"Teams can request a model for a use case not covered by the listed scenarios, with custom voices and scenarios available on the on-premises tier."},{"name":"Lower operational carbon emissions","value":"Lower Model Carbon Emissions","valueDescription":"The stated eightfold reduction in carbon emissions compared with foundational models offers teams a lower-emissions model option."}],"marketCategories":[{"name":"Conversational AI Platforms","url":"https://nowen.ai/category/conversational-ai-platforms"}]},{"name":"Phonely Voice API","anchor":"product-phonely-voice-api","type":"Product","url":"https://www.phonely.ai/developer","summary":"Build custom voice AI applications with flexible call controls, model options, integrations, and support for sensitive industries.","description":"Phonely Voice API provides developers with low-latency streaming access to build custom voice AI applications. It offers control over call flows, webhooks, and real-time events, with the option to use industry-specific fine-tuned models or bring your own. The API supports major LLMs, offers prebuilt integrations with Google Calendar, Zapier, and CRM systems, and is designed for HIPAA-compliant use.","pricing":{},"features":[{"name":"Streaming voice API","value":"Build Custom Voice Applications","valueDescription":"Use Phonely's streaming API to add voice-based communication to custom applications."},{"name":"Call flow and event control","value":"Control Calls And Real-Time Events","valueDescription":"Customize call behavior and work with webhooks and real-time events to shape application workflows."},{"name":"Fine-tuned and custom models","value":"Choose Or Bring Your Model","valueDescription":"Select a fine-tuned model for an industry or bring your own, with support for major LLMs."},{"name":"HIPAA compliance","value":"Support HIPAA-Compliant Applications","valueDescription":"Build voice AI applications for sensitive-industry use cases with the stated support for HIPAA compliance."},{"name":"Prebuilt integrations","value":"Connect Calendar, CRM, And Workflow Tools","valueDescription":"Connect voice applications with supported calendars, CRM systems, and workflow tools through prebuilt integration options."}],"marketCategories":[{"name":"Conversational AI Platforms","url":"https://nowen.ai/category/conversational-ai-platforms"}]},{"name":"Enterprise AI Agent Deployment Service","anchor":"product-enterprise-ai-agent-deployment-service","type":"Service","url":"https://www.phonely.ai/enterprise","summary":"Deploy and optimize enterprise AI voice agents with tailored workflows, integrated business systems, and infrastructure built for high-volume calls.","description":"Phonely’s enterprise service builds, integrates, tests, and deploys AI voice agents for large organizations. Its team configures custom call flows and workflows from business scripts and recordings, connects agents to existing systems, and supports ongoing optimization. Deployments can use dedicated infrastructure or run on-premises, with enterprise security controls and support for high-volume operations.","pricing":{},"features":[{"name":"Managed agent buildout","value":"Launch With Expert Support","valueDescription":"Phonely’s team handles agent setup and configuration, so enterprise customers have support throughout deployment and optimization."},{"name":"Custom workflow integration","value":"Connect Existing Business Systems","valueDescription":"Integrate agents with existing tools and configure workflows around business processes, including connections to telephony, CRM, and scheduling software."},{"name":"Tailored call flows","value":"Customize Agent Conversations","valueDescription":"Shape agent interactions around the organization’s scripts, recordings, and workflows so calls follow business-specific processes."},{"name":"Conversation simulation and testing","value":"Test Agents Before Launch","valueDescription":"Evaluate agent behavior against simulated real-world scenarios before deployment, with testing focused on compliance, accuracy, and safety."},{"name":"Dedicated enterprise infrastructure","value":"Scale To Millions Of Calls","valueDescription":"Run high-volume customer conversations on dedicated infrastructure designed to support scale and 99.999% uptime."},{"name":"Enterprise data protection","value":"Protect Sensitive Customer Data","valueDescription":"Keep customer data limited to the company’s agent, exclude it from model training, and use sensitive-data removal and regular third-party penetration testing as part of the security approach."},{"name":"Fine-tuned industry models","value":"Use Industry-Tuned Models","valueDescription":"Deploy purpose-built language models optimized for the organization’s industry, running on dedicated GPU infrastructure."},{"name":"AI guardrails","value":"Align Conversations With Policies","valueDescription":"Keep agent interactions within business policies and on-topic through guardrails designed for controlled, reliable conversations."},{"name":"Human-in-the-loop monitoring","value":"Monitor Agent Performance","valueDescription":"Use continuous expert review to evaluate agent performance and catch edge cases before they affect customer interactions."},{"name":"On-premises deployment","value":"Deploy Within Your Infrastructure","valueDescription":"Run Phonely’s AI in the organization’s own infrastructure for greater control over deployment and security."},{"name":"Customer satisfaction optimization","value":"Improve Call Quality","valueDescription":"Use customer satisfaction scoring and real-time insights to assess call quality and optimize interaction outcomes."},{"name":"Enterprise support channels","value":"Access Dedicated Support","valueDescription":"Contact the support team through Slack, Teams, or phone, with a designated account manager listed as part of the Enterprise plan."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://phonely.ai","text":"Phonely"},{"url":"https://www.phonely.ai/product","text":"Phonely AI platform"},{"url":"https://www.phonely.ai/alma","text":"Alma"},{"url":"https://www.phonely.ai/developer","text":"Phonely Voice API"},{"url":"https://www.phonely.ai/enterprise","text":"Enterprise AI Agent Deployment Service"}]}