Novatech

Unite office technology under one provider to reduce complexity, control costs, improve performance, and strengthen security.

Assess and manage print operations, select suitable equipment, reduce print costs and downtime, and improve fleet efficiency.

Digitize and streamline document-heavy processes to reduce manual effort and errors while making business information easier to access and manage.

Reduce downtime, simplify IT management, strengthen security, and gain predictable costs so teams can focus on business priorities.

Modernize IT systems, source hardware through one provider, and support secure, connected operations with upgrades designed to minimize downtime.

Strengthen defenses, reduce cyber risk, and support compliance with managed monitoring, security expertise, and layered protection.

Get tailored technology solutions and expert project delivery to address business challenges, modernize infrastructure, and support business goals.

Unify business communications, support remote work, simplify management, and help teams stay connected through one secure cloud platform.

Help teams collaborate in real time across locations with tailored technology, integrated platforms, and support for setup and adoption.

Build clear AI priorities, protect business data, and help employees adopt AI to improve productivity and streamline work.

Managed Office

Managed Office brings IT, print, cybersecurity, and business communications together under one provider. Novatech assesses current systems, identifies inefficiencies, and recommends a tailored plan aligned with business goals and budget. Its local team implements, maintains, and supports the integrated services.

Category: Managed IT Services

• Unify Essential Office Technology
  Bring IT, print, cybersecurity, and business communications together rather than managing them as separate services.
• Identify Improvements For Your Business
  Review existing systems to uncover inefficiencies and determine where an integrated technology approach can have the greatest impact.
• Match Services To Your Goals
  Receive a plan shaped around organizational goals and budget, with services selected to address needs identified during assessment.
• Keep IT Supported Around The Clock
  Get ongoing IT services including network monitoring, cloud and server management, consulting, and 24/7 help desk support.
• Optimize Print Devices And Costs
  Manage print fleets through optimization, device monitoring, maintenance, secure workflows, and automated toner fulfillment.
• Strengthen Security Across Your Environment
  Protect the technology environment with threat detection, security training, managed firewall and VPN services, and secure access management.
• Get Local Implementation And Support
  Rely on a local team to implement the plan, maintain services, and provide ongoing support.
• Manage Services Through One Provider
  Coordinate IT, print, security, communications, and related services through one provider instead of managing separate vendors.
• Connect Teams Across Work Locations
  Support voice, video, and messaging through cloud-based communications designed for mobile and remote work, with Microsoft Teams integration.
• Streamline Document Access And Workflows
  Manage documents and data through cloud-based solutions that support access, migration, secure workflows, and process automation.

Copiers and Printers

Novatech provides office printers and copiers, wide-format devices, and production-print equipment from multiple manufacturers. It helps organizations assess print needs, select equipment, and purchase, lease, or manage print fleets. Managed print services can cover monitoring, supplies, maintenance, training, support, fleet optimization, and predictable monthly costs.

• Choose Equipment That Fits Your Needs
  Compare options across manufacturers and select equipment suited to organizational print requirements.
• Identify Print Needs And Prioritize Improvements
  Understand device and workflow performance, identify opportunities such as reducing supply spending or consolidating devices, and receive prioritized recommendations.
• Manage Your Print Fleet Proactively
  Coordinate fleet monitoring, supplies, service, training, support, and optimization under a managed print agreement.
• Receive Toner Before Supplies Run Low
  Automated shipments based on device supply levels help prevent toner outages and reduce ad hoc purchasing or excess storage.
• Catch Device Issues Before They Cause Downtime
  Ongoing monitoring helps surface device issues early and identify equipment that may need optimization or replacement.
• Place And Configure Devices For Better Workflows
  Align equipment and placement with employee workflows to improve device use, reduce unnecessary trips, and help protect sensitive printed materials.
• Stabilize Monthly Print Costs
  Consolidate print costs into a more predictable monthly invoice and help avoid unexpected maintenance bills.
• Select A Purchase Or Lease Arrangement
  Choose a purchase, lease, or managed service agreement, with options to combine equipment, supplies, and service into a predictable monthly cost.
• Handle Everyday Print, Copy, And Scan Work
  Match office equipment to everyday document tasks and team needs, including printing, copying, and scanning.
• Handle High-Volume In-House Printing
  Meet higher-volume or specialized production needs with equipment selected to fit workflows, space, and print requirements.
• Produce Oversized Prints For Specialized Work
  Support large-format applications with equipment selected for the intended output.
• Train Teams And Get Help With Print Issues
  Help employees use print equipment effectively through training and access help desk support for unexpected problems.
• Replace Inefficient Devices
  Identify underperforming or misaligned devices and replace them with more efficient equipment when appropriate.
• Support Print Security
  Include data security in print planning and use intentional device placement to help protect sensitive printed information.

Document Solutions

Novatech’s cloud-based document solutions help organizations maintain, access, migrate, and manage documents and data. They support document capture with OCR, automated routing and approval workflows, and document storage and retrieval. Solutions integrate with Microsoft 365, SharePoint, Salesforce, and major ERP systems, helping reduce manual effort and errors and create a clear audit trail.

• Automate Document Approvals
  Move documents through approval processes with automated workflows, reducing manual effort in repetitive processes.
• Digitize Document Intake
  Capture documents and use OCR to support digital workflows instead of repetitive manual handling.
• Store And Retrieve Documents
  Organize documents for storage and retrieval so teams can manage and access business information.
• Connect Existing Business Systems
  Integrate document workflows with business platforms already used by the organization.
• Reduce Errors And Track Workflows
  Streamlined document processes reduce manual effort and errors while creating a clear audit trail.
• Access Documents Across Devices
  Use cloud-based solutions to access and share business information from connected devices and across teams.
• Migrate Documents And Data
  Move documents and data as part of managing an organization’s document environment.

Managed IT Services

Novatech provides process-driven IT management and support for remote, onsite, and cloud-based environments. Services include 24/7 help desk support, proactive monitoring, device and network management, cybersecurity, backups, strategic technology guidance, and managed cloud support. Organizations can choose an all-inclusive managed plan or a co-managed plan that complements in-house IT resources. Support is available at a fixed monthly price.

Category: Managed IT Services

• Resolve Issues Around The Clock
  Employees can access technical assistance around the clock, with onsite and remote support available to help address issues.
• Detect And Address Issues Earlier
  Ongoing monitoring and incident response help identify potential problems and address them before they cause greater disruption.
• Maintain Reliable IT Infrastructure
  Managed network and server services help keep core technology infrastructure operating reliably.
• Strengthen Protection Against Threats
  Security services help protect business data and systems from cyber threats, including malware and ransomware.
• Plan Technology And Budgets Strategically
  Technology reviews and roadmaps help organizations plan IT priorities and budgets and align decisions with business needs.
• Manage Cloud Environments And Services
  Receive ongoing monitoring and management for cloud environments, including security, migration, backup, and disaster recovery support.
• Secure Sensitive Data
  Help protect sensitive information while giving authorized personnel access to the data and applications they need.
• Maintain Service Continuity
  Support users and manage networks around the clock, while cloud backup and disaster recovery capabilities help prepare for disruption.
• Keep Technology Current And Managed
  Manage devices and software updates and identify equipment that may need attention or replacement.
• Protect Data And Support Recovery
  Regular backups help protect critical data, while disaster recovery and business continuity services support recovery planning.
• Match Support To Your IT Needs
  Choose comprehensive managed support or combine selected services with an existing in-house IT team.
• Budget For IT With Greater Clarity
  A fixed monthly price helps businesses plan IT spending and understand the cost of covered support.
• Plan Cloud Transitions
  Get guidance on cloud options and migration considerations to plan a transition that fits business requirements.
• Choose Suitable Cloud Services
  Compare cloud providers and service models with guidance that considers business requirements, budget, compliance, migration, and support needs.
• Enable Flexible Work
  Give mobile employees access to data away from the office and support work across locations.
• Identify Needs And Guide Improvements
  Assess the current technology environment and receive recommendations tailored to organizational needs.
• Connect Teams Across Work Environments
  Voice and collaboration services support business calling, meetings, messaging, and connectivity across locations.

Advanced Hardware & IT Infrastructure

Novatech helps businesses modernize IT infrastructure with hardware and services spanning laptops, desktops, servers, virtualization, storage, switches, firewalls, and wireless networking. Its experts design infrastructure upgrades, source equipment, and provide setup intended to avoid downtime or service delays. The solution also includes data backup, offsite storage, business continuity, disaster recovery, and advanced firewall security.

• Modernize Your IT Infrastructure
  Update systems and plan for changing technology needs through a designed infrastructure upgrade.
• Prepare For Outages And Recover
  Data backup and offsite storage support recovery and help prevent an outage from crippling operations.
• Source Hardware Through One Provider
  Source a wide range of IT hardware through Novatech.
• Deploy Hardware With Less Disruption
  Bring systems online quickly while aiming to avoid service downtime or delays.
• Modernize Network Infrastructure
  Update network infrastructure with switches, wireless networking equipment, and firewalls.
• Protect Networks From Cyber Threats
  Advanced firewall security helps protect business networks from potential cyber threats.
• Upgrade Computing Infrastructure
  Modernize the computing environment with server and virtualization solutions.
• Expand Storage And Protect Data
  Support increased storage capacity and data security while modernizing infrastructure.

Managed Cybersecurity

Novatech Managed Cybersecurity provides proactive, layered security designed to protect business assets and data, manage threats, and support industry and compliance requirements. The service includes 24/7/365 expertise, monitoring and response, security assessments, vulnerability analysis, identity and access controls, and security awareness training. Capabilities include threat detection, incident response, firewall and VPN management, endpoint protection, and recovery readiness.

• Strengthen Defenses With 11 Layers
  Use multiple forms of cybersecurity protection to help protect business assets and data against evolving threats.
• Monitor And Respond To Threats
  Ongoing monitoring and response help detect, investigate, and address threats before they disrupt operations.
• Identify Vulnerabilities Proactively
  Assessments help identify areas of risk and determine where security improvements may be needed.
• Reduce Cybersecurity-Related Data Loss
  Help protect business data and client information from loss caused by cyber threats.
• Reveal Exposure And Security Risks
  Gain visibility into possible security risks and exposed information, with recommendations to guide next steps.
• Support Compliance Requirements
  Address applicable security requirements and improve oversight of compliance needs.
• Protect Identities And Access
  Identity and access controls help ensure the right people have access to appropriate systems.
• Protect Endpoints And Networks
  Managed protections help safeguard connected systems and the broader business environment against cyber threats.
• Block Email-Borne Threats
  Help reduce exposure to phishing attacks and email scams.
• Train Employees To Recognize Risks
  Improve employee awareness of risks such as phishing and social engineering.
• Prepare For Disruption And Recovery
  Backup, continuity, and recovery planning help organizations prepare to maintain operations and recover after disruptions.
• Secure Connected Print Operations
  Help protect sensitive information across print operations and provide visibility and control over access to the print network.

Professional Services

Novatech’s solution architects assess current technology and future goals, then design, implement, and maintain customized solutions. Services support infrastructure projects, office relocations and technology refreshes, cloud assessments and migrations, and SMART Hands. Solutions can span IT infrastructure, cloud, managed security, print, and document services. Novatech can also develop technology roadmaps and budgets aligned with business goals.

• Align Technology With Business Goals
  Connect technology initiatives to business goals through solutions designed around organizational requirements and challenges.
• Deliver Reliable Technology Projects
  Get experienced implementation support for infrastructure projects and technology deployments.
• Coordinate Connected Technology Services
  Bring together technology services in a plan designed for the business.
• Assess And Migrate Cloud Technology
  Evaluate cloud needs and support migration projects as part of a customized technology plan.
• Plan Technology Priorities And Budgets
  Translate business challenges into a technology roadmap and budgets for addressing organizational needs.
• Design And Maintain Business Technology
  Receive support from solution design and implementation through ongoing maintenance.
• Support Office Moves And Refreshes
  Implement technology changes related to office relocations and refresh projects.
• Access SMART Hands Services
  Include SMART Hands as an available service within a Professional Services engagement.

NovaVoice

NovaVoice is Novatech’s cloud-based unified communications platform, bringing calling, business SMS, video conferencing, chat, file sharing, and AI tools together. Teams can use desktop and mobile apps or access calling, texting, voicemail, and contact center tools within Microsoft Teams without a Teams Phone license. Features include flexible user plans, security and compliance controls, archiving, and an optional contact center. Novatech provides implementation, onboarding, training, and ongoing support.

• Connect Teams Through Cloud Calling
  Give employees business calling and SMS through NovaVoice wherever they work.
• Add Calling Directly To Teams
  Use business calling, texting, voicemail, and contact center tools from Teams without a Teams Phone license.
• Manage Customer Conversations Across Channels
  Bring customer communication channels together with routing, queue management, monitoring, sentiment analysis, and supervisor controls.
• Protect Access And Sensitive Data
  Use encryption, two-factor authentication, single sign-on, and password management to help protect communications and access.
• Host Connected Video Meetings
  Use HD video conferencing and AI features alongside calling, messaging, and collaboration.
• Share Messages And Files
  Give teams real-time chat and file sharing alongside calling and meetings.
• Stay Connected From Any Location
  Access calling, messaging, meetings, and files from desktop or mobile apps.
• Match Plans To Each Role
  Select plans by user or team to fit different organizational roles and needs.
• Retain Communications For Compliance
  Choose an archiving period from 30 days to 10 years to support communication retention needs.
• Maintain Calling During Teams Outages
  Keep using NovaVoice calling and SMS through desktop or mobile apps when Teams is offline.
• Simplify Deployment And Ongoing Support
  Receive implementation, onboarding, training, and troubleshooting support, with a unified control panel for management.
• Consolidate Tools And Vendor Relationships
  Bring communication tools together on one platform to simplify management and consolidate vendor relationships and billing.
• Review Voicemails And Calls
  Use voicemail transcription and call recording to access messages and recorded calls; plan availability varies.
• Keep Existing Business Numbers
  Transfer existing business phone numbers to NovaVoice during migration.

Voice and Video Collaboration

Novatech helps businesses find and implement voice and video collaboration solutions suited to their needs and budget. Services include assessing requirements, selecting collaboration technology and equipment, integrating tools with existing platforms, setting up collaboration spaces, and training users. Novatech provides access to technology from Sharp, Poly, and Logitech, along with hands-on support.

• Assess Collaboration Requirements
  Identify team needs, usage patterns, and required tools to guide a solution that fits the business.
• Choose Suitable Collaboration Technology
  Select equipment and platforms based on business requirements and budget.
• Set Up Collaboration Spaces
  Create an environment with the displays, audio equipment, computers, and platform integration needed for collaboration.
• Integrate Existing Communication Platforms
  Connect selected collaboration tools with existing systems and platforms.
• Implement Tools And Train Teams
  Receive hands-on setup assistance and training so employees can use collaboration tools.
• Strengthen Meeting Privacy
  Get guidance on selecting secure tools and implementing safer, more private online communication practices.

AI Readiness & Enablement

Novatech helps organizations assess AI readiness, identify business use cases, and develop an AI roadmap. Services include AI governance frameworks, data privacy and protection, responsible AI policies, and risk and compliance assessments. Novatech also supports Microsoft 365 Copilot enablement, user adoption and training, prompt engineering workshops, department-specific use cases, workflow automation, AI agents, digital assistants, and custom AI solutions.

Category: AI Consulting

• Protect Data And Enable Responsible AI
  Establish governance and responsible AI policies, protect data privacy, and assess risk and compliance to support AI adoption.
• Set Clear AI Priorities
  Assess readiness, identify business use cases, develop an AI roadmap, and engage executives through workshops to guide adoption.
• Improve Copilot Adoption And Productivity
  Help employees use Copilot through enablement, training, prompt engineering workshops, and use cases tailored to their departments.
• Automate Repetitive Business Work
  Use AI agents, digital assistants, workflow automation, and custom AI solutions to streamline operations and reduce repetitive work.