Frontdesk

A lifelike avatar engages visitors, qualifies leads, and books appointments seamlessly.

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Automates call answering, lead qualification, and appointment scheduling 24/7.

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Automate lead qualification and appointment booking with a 24/7 AI chatbot.

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Automate email responses and capture leads effortlessly.

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Automate text interactions to increase lead conversions and streamline communications.

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Easily create SEO-optimized websites in minutes without needing technical skills.

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Transform form submissions into leads with automated workflows and instant CRM updates.

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Transform every incoming call into structured CRM data automatically.

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Turn face-to-face conversations into actionable CRM data effortlessly.

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Automatically centralizes every lead, keeping contacts updated without manual entry.

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Streamline customer support with automated ticketing that ensures no inquiry goes unanswered.

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Streamline your scheduling with an AI that manages and books appointments in real-time, increasing efficiency and reducing no-shows.

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Automated alerts keep teams informed, ensuring no leads are missed.

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Gain actionable insights into performance and optimize channel strategies with real-time reporting.

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Streamline outreach with automated calls, ensuring every lead is contacted efficiently.

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Boost engagement and conversion with personalized, automated SMS campaigns triggered by CRM events.

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Automate and streamline lead nurture processes with customizable sequences and responsive AI-driven workflows.

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Enhance customer engagement by integrating AI-driven communication into Shopify platforms.

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Property Management And Real Estate Firms

North American property managers and real estate firms seeking scalable front-desk automation.

Geography: North America

Pain points: Manual front-desk tasks, missed inquiries, slow response times, inconsistent lead routing

Goals: Increase vacancy fill rates, shorten response times, scale client interactions across properties

Positioning: Front desk automation for property management and real estate teams delivers scalable lead capture, scheduling, and omnichannel communication without adding headcount.

Retailers And Ecommerce Brands

Global retailers seeking omnichannel engagement and scalable storefront support.

Geography: Global

Pain points: Fragmented messaging across channels, slow customer response, high support costs, Shopify integration challenges

Goals: Increase online conversions, improve customer experience, scale outreach efficiently

Positioning: Omnichannel front-desk automation for retail and ecommerce channels delivers fast qualified leads, shopping assistance, and scheduling without added headcount.

Therapy Practices And Private Clinics

North American clinics seeking streamlined scheduling and patient intake automation.

Geography: North America

Pain points: Manual scheduling, no‑show risk, patient onboarding friction

Goals: Improve patient access, reduce wait times, lower no‑show rate

Positioning: Front desk automation for healthcare practices provides scheduling, intake, and reminders that reduce admin workload and improve patient access.

Growth-Oriented Small And Medium Businesses

Growth-focused small and mid-size businesses seeking scalable front-office automation.

Geography: Global

Pain points: Limited staff, inconsistent customer experience, high response times

Goals: Scale operations, improve lead conversion, reduce manual work

Positioning: Front desk automation for growing small and mid-sized businesses delivers scalable, multichannel engagement while reducing administrative overhead.

Conversational interfaces and automated reception that handle visitor interactions, voice and chat assistants, and 24/7 front-desk automation.

Products: AI Phone Receptionist, AI Avatar, AI Web Chatbot, PBX Call Capture

Online booking, calendar integrations, and automated reminders to manage appointments and reduce no-shows.

Products: AI Calendar, AI Avatar, AI Web Chatbot, AI Phone Receptionist, Website Forms

In-app lead capture, synchronization with CRMs, AI-driven lead insights and scoring, and analytics to prioritize follow-ups and improve conversion rates.

Products: AI CRM, PBX Call Capture, In-Person Meeting Capture, Smart Tickets, Dashboards & Reporting

Workflow and automation for multi-channel prospecting, CRM integration, sequencing, personalization at scale, and lead prioritization to accelerate outreach and conversion.

Products: Automated Outbound Calls, Automated Outbound SMS, SMS Texting Agent, Automation Sequences

Unified messaging and inbox management for web, social, SMS, marketplaces, and commerce platforms with native Shopify integration and notifications.

Products: Shopify AI Integration, SMS Texting Agent, AI Web Chatbot, AI Email Agent, Smart Notifications

AI Avatar

A lifelike video AI agent that appears on your website, greeting visitors, answering questions from your knowledge base, qualifying leads, and booking appointments, on camera, around the clock.

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• Books Appointments Instantly
  The AI avatar can access your calendar in real time, allowing it to secure appointments without delays, enhancing user experience.
• Qualifies Leads Effectively
  The avatar engages users to gather essential information, streamlining the lead qualification process.
• Custom Knowledge Base Integration
  The avatar is trained on specific business knowledge, providing accurate and relevant responses to users.
• Automatically Updates CRM
  Every interaction is logged in your CRM, providing a comprehensive record for follow-ups and strategy optimization.
• Ensures Smooth Transitions
  If a visitor requires human assistance, the avatar can transfer contextually to a live agent, maintaining continuity.
• Engage with Realism
  The avatar's lifelike interaction promotes engagement and trust with visitors.
• Brand Your Avatar
  Choose or create an avatar that reflects your business identity and enhances brand recognition.
• Communicate in Multiple Languages
  The avatar automatically understands and responds in a visitor's preferred language, broadening your reach.
• Seamlessly Integrate
  Deploy the AI avatar on multiple webpages to maximize lead capture across your site.

AI Phone Receptionist

A voice AI receptionist that handles inbound calls, captures leads, routes calls to the right department, and supports ongoing after-hours coverage with CRM and calendar integration.

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• Ensures Continuous Call Coverage
  With 24/7 operation, the AI Phone Receptionist prevents missed leads by answering every call at any hour.
• Delivers Human-Like Interaction
  Utilizes advanced voice AI to handle inbound calls naturally, providing an experience similar to interacting with a human receptionist.
• Eliminates Wait Times
  Ensures callers connect instantly with the AI receptionist, improving customer satisfaction by eliminating delays.
• Syncs with Your Existing Systems
  Automatically connects with your CRM, ensuring every interaction is recorded and available for follow-ups, and syncs appointments directly to your calendar.
• Improves Call Efficiency
  The system intelligently routes calls to the correct department, ensuring a faster response time and minimizing caller frustration.
• Enhances Lead Management
  Gathers essential information during calls to facilitate effective follow-up, significantly improving lead conversion rates.
• Accommodates Diverse Customers
  Responds in the caller's language, ensuring effective communication with a diverse client base.
• Ensures Smooth Transitions
  For complex inquiries, the AI seamlessly transitions the call to a human operator, providing context to maintain the conversation flow.

AI Web Chatbot

An always-on AI chatbot that answers questions, qualifies leads, and books meetings in real time across your website and social channels.

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• Qualify More Leads
  Engage leads instantly and capture crucial information to improve conversion rates.
• Provide Instant Answers
  Utilize existing content to respond to customer queries quickly.
• Schedule Appointments Seamlessly
  Eliminate back-and-forth communication by allowing clients to book appointments directly.
• Seamless Human Interaction
  Ensure a smooth transition to human agents when complex issues arise.
• Enhance Brand Voice
  Create a consistent customer experience that reflects your brand identity.
• Engage on All Platforms
  Capture leads across multiple channels maximizing interaction opportunities.
• Deploy Quickly
  Get your chatbot up and running in minutes without technical staff.

AI Email Agent

AI Email Agent handles inbound emails and automates responses, enabling lead capture and CRM updates.

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• Respond Instantly To Emails
  Enhances customer satisfaction by providing immediate answers and assistance, streamlining communication.
• Be Available 24/7
  Captures leads and provides information even outside of business hours, increasing potential sales.
• Capture Leads Automatically
  Ensures that all potential customer information is recorded, maximizing conversion opportunities.
• Integrate With Your CRM
  Streamlines workflow and data management, allowing for better tracking and follow-up of leads.

SMS Texting Agent

Two-way text automation that books, answers, and converts across SMS, Instagram, Facebook, and Google messages.

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• Enhances Customer Experience
  Every interaction is informed by past conversations for a seamless communication flow.
• Ensures Immediate Engagement
  Leverage around-the-clock responsiveness to secure leads and boost conversion rates.
• Handles Complete Dialogues
  Engage customers effectively by managing both ends of the conversation seamlessly.
• Creates Engaging Messages
  The AI crafts personalized messages designed to maximize engagement and response rates.
• Delivers Customized Communication
  Use customer insights to enhance relevance and foster stronger connections.
• Monitors Performance Metrics
  Gain valuable insights into your messaging campaigns and improve strategies based on real-time data.
• Enhances Engagement Automatically
  Ensure timely communication without manual effort, improving engagement rates.
• Facilitates Immediate Payments
  Simplify transactions for customers through integrated payment solutions via text.
• Streamlines Communication Channels
  Manage all customer interactions within a unified platform for efficiency.

AI Website Builder and SEO Autoblogger

Generates a complete, SEO-ready business website in seconds; you can edit pages via plain-English chat and publish to your own domain.

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• Boosts Website Visibility
  Automatically generate high-quality, relevant content to improve search rankings and attract more visitors.
• Optimizes Search Rankings
  Structure each page to enhance visibility on search engines right from the start.
• Quick Setup
  Launch a fully functional website rapidly by simply describing your business.
• Simplifies Content Modification
  Easily update page content through conversational language, eliminating the need for technical know-how.
• Enhances Trust with SSL
  Secure your website with SSL and use your custom domain to enhance professionalism.
• Provides Precise Customization
  Interactively alter your website in real-time, ensuring the final look meets your exact specifications.
• Ensures Safe Editing
  Easily revert to previous versions of your site without the risk of losing important changes.

Website Forms

Lead capture forms that integrate with Frontdesk workflows to collect data and trigger actions.

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• Create Leads Automatically
  Leads flow directly into your Frontdesk CRM in real-time as soon as the form is submitted, eliminating manual entry.
• Qualify Leads Faster
  The system tailors questions to ensure relevant inquiries, reducing drop-off rates and improving conversions.
• Engage Leads Instantly
  Strike while the iron is hot by initiating automated responses as soon as a lead submits their details.
• Capture Relevant Information
  Add any field type to form, enabling a comprehensive data collection that maps directly to your CRM needs.
• Maintain Data Integrity
  Ensure that only legitimate leads are captured and routed through your CRM.

PBX Call Capture

PBX Call Capture seamlessly integrates with your existing phone systems like 3CX, RingCentral, and Dialpad to automatically log and structure every call into your CRM, eliminating the need for manual entry and ensuring missed leads are a thing of the past.

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• Capture Every Call Effortlessly
  Frontdesk listens in on every call and translates that conversation into a detailed CRM record, ensuring that your team never misses important information or follow-up tasks.
• Integrate with Your Existing Setup
  Frontdesk works with your current phone systems, allowing your team to maintain their usual call handling methods while enhancing productivity.
• Direct Calls to the Right Team
  Using AI to analyze caller intent, Frontdesk ensures that each call is sent to the most appropriate team member, improving response times and customer satisfaction.
• Automate Post-Call Actions
  Every call leads to actionable insights, as Frontdesk automatically initiates workflows for follow-ups directly tied to the conversation.

In-Person Meeting Capture

Capture in-person meetings into Frontdesk workflows for seamless follow-up.

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• Fill CRM Fields Automatically
  Extracts names, phone numbers, emails, intent signals, and more, ensuring no critical details are missed.
• Record Meetings Instantly
  Open the Frontdesk app, tap record, and set your phone aside while it captures your conversation.
• Streamline CRM Updates
  Leads are created or updated instantly with meeting details and transcripts attached.
• Identify Speakers Automatically
  Helps in distinguishing between participants in conversations, enhancing clarity and organization in documentation.
• Record Anytime, Anywhere
  Works seamlessly in areas without connectivity, ensuring you never miss a detail.
• Tag Meetings by Type
  Facilitates searching and filtering later on, enhancing workflow management.

AI CRM

CRM that stores conversation data, intent, and outcomes from AI-driven interactions.

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• Eliminates Manual Entry
  Reduces the need for manual updates by automatically writing contact records, keeping them fresh without user input.
• Keeps CRM Updated Live
  Guarantees that customer data remains current, enhancing accuracy in follow-ups and interactions.
• Prioritizes Top Leads
  Enables sales teams to focus their efforts on the hottest leads, increasing conversion rates.
• Unified Customer Interactions
  Consolidates all communication into a single timeline, allowing for more informed and personalized customer engagement.
• Designed for Automation
  Eliminates outdated practices by relying on AI-native functionalities, enhancing operational efficiency.

Smart Tickets

AI Ticketing automates the creation and routing of tickets based on customer interactions, ensuring timely responses without manual input. It detects the issue, classifies, and routes alerts to the appropriate personnel instantly.

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• Create Tickets Automatically
  Every customer inquiry is captured and converted into a ticket in real-time, reducing response delays.
• Route Tickets Smartly
  Ensures that every ticket reaches the right support person without the need for manual triage.
• Receive AI Summaries
  Equips staff with concise interaction histories, improving resolution times.
• Analyze Sentiment Automatically
  Helps prioritize urgent issues, ensuring faster resolution of critical problems.
• Link to CRM Data
  Provides agents with context by displaying complete customer histories alongside their tickets.
• Set Ticket Priorities
  Manages workflows effectively by tracking ticket statuses and prioritizing critical issues.

AI Calendar

AI Scheduling. Book appointments 24/7 from phone, chat, and web. It checks your real calendar, live, while the customer is still talking. It books the appointment instantly and sends confirmations and reminders automatically.

Pricing not published

• Syncs Your Availability
  The AI checks real-time availability across your scheduled events, ensuring no double bookings and efficient use of time.
• Reduces No-Shows
  With automated reminders, customers are more likely to show up for their appointments, improving overall schedule adherence.
• Efficient Team Management
  Route appointments effectively across team members to match their specialties, ensuring customers always get the best service.
• Provides Easy Access
  Clients can book appointments quickly without needing to navigate complex processes, leading to higher conversion rates.
• Customizable Booking Controls
  Easily define your availability and restrictions, ensuring a seamless experience that respects your operational needs.
• Ensures Quality Interactions
  By managing time effectively, your team can focus on providing the best service without feeling hurried.
• Avoids Scheduling Confusion
  Clients can easily see and book appointments at times that work for them, no matter where they are.
• Improves Appointment Readiness
  Gather essential details before the appointment to maximize the effectiveness of each interaction.

Smart Notifications

Set notification rules in plain English. The AI listens to every conversation and pings the right team at the right moment. No noise, no missed leads.

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• Define Alerts Naturally
  Write alerts using everyday language, such as 'Notify me if a lead says ASAP.' This removes complexity in setting up notifications.
• Active Monitoring
  Receive immediate alerts based on real-time analysis of conversations, ensuring timely follow-up.
• Targeted Notifications
  Intelligently direct alerts to teams based on the issue type, ensuring that the right person responds promptly.
• Instant Call Alerts
  Stay on top of missed inquiries by receiving immediate alerts, ensuring no lead goes cold.
• Flexible Notification Channels
  Choose how to receive alerts, allowing for seamless communication within your existing workflow.
• Regular Performance Summaries
  Keep your team updated on performance metrics without needing to dig through data daily.

Dashboards & Reporting

Central dashboards and reporting that give visibility into conversations, outcomes, and campaign performance.

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• Identify Revenue Sources
  Revenue attribution lets businesses pinpoint the exact channels that contributed to their bottom line, ensuring reliable decision-making based on concrete data.
• Recover Lost Revenue
  This feature helps businesses quantify the financial impact of leads that would have been lost, showcasing the value of having AI manage after-hours inquiries.
• Make Data-Driven Decisions
  A real-time performance view provides critical insights during peak times, empowering users to make informed adjustments instantly.
• Personalize Your Insights
  Users can create dashboards featuring metrics that matter to them, enhancing the relevance of displayed information across the organization.
• Understand Lead Origins
  A breakdown of lead sources allows businesses to focus on the most effective channels and optimize their efforts accordingly.

Automated Outbound Calls

Launch CRM-triggered outbound calls with smart variables, live context, and booking flows. Your AI agent calls every lead, leaves voicemails, retries on no-answer, and logs every outcome automatically.

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• Log Every Call Outcome
  Each call result is logged back to the contact record in your CRM for accurate tracking and analytics.
• Configure Custom Campaigns
  Easily set up and adjust campaigns tailored to various customer segments and outreach goals.
• Analyze Campaign Effectiveness
  Monitor detailed campaign performance metrics to optimize outbound strategies.
• Automate Call Initiation
  Automatically trigger calls based on changes or events in your CRM, ensuring timely outreach.
• Seamless Call Handoffs
  Ensure smooth transitions to human agents when leads exhibit strong interest.
• Increase Call Efficiency
  Connect with more leads in less time by automating simultaneous dialing.
• Enhance Call Personalization
  Utilize lead-specific data during calls to improve engagement and relevance.
• Automate Follow-Up Attempts
  Set retry parameters for enhanced lead contact rates without manual intervention.
• Improve Outreach with Voicemail
  Automatically leave informative voicemails to engage leads who do not answer.

Automated Outbound SMS

Automated SMS campaigns that respond to CRM triggers with personalized messages and follow-ups.

Pricing not published

• Manage Replies Automatically
  Instantly handle all incoming replies, addressing inquiries or booking requests without human intervention.
• Automate Timely Communication
  Automatically send SMS notifications triggered by specific actions in your CRM, ensuring timely follow-ups.
• Simplify Campaign Creation
  Easily craft effective SMS campaigns that automatically deploy to targeted segments.
• Enhance Engagement with Personalization
  Tailor each SMS with customer-specific details to improve engagement and response rates.
• Reach Multiple Contacts Simultaneously
  Efficiently deliver messages to large groups, ensuring important updates reach all relevant recipients quickly.
• Monitor SMS Performance
  Analyze campaign effectiveness through comprehensive metrics, enabling data-driven adjustments.
• Nurture Leads Effectively
  Create engaging multi-step SMS campaigns that deliver relevant messages over a set timeline.
• Centralize Conversations
  Easily manage and follow up on SMS conversations with a unified inbox for seamless team collaboration.
• Respect Customer Preferences
  Ensure compliance by automatically managing opt-out requests to maintain a positive relationship.
• Save Time with Predefined Messages
  Utilize ready-made SMS templates for frequent outreach scenarios to streamline communication.

Automation Sequences

Visual automation builder for multi-step lead nurture sequences integrating calls, SMS, email, delays, conditions, and API steps.

Pricing not published

• Integrates Multiple Channel Functions
  Seamlessly combine communication methods to enhance lead engagement throughout the customer journey.
• Customize Workflow Paths
  Direct contacts into tailored sequences based on their attributes or actions, increasing relevance and response rates.
• User-Friendly Design
  Easily create and modify workflows visually, making automation accessible to all team members.
• Automate Based on CRM Activity
  Ensure timely interactions with contacts based on their latest activity, enhancing lead responsiveness.
• Dynamic Data Management
  Adjust contact information on-the-fly during workflows, ensuring data accuracy and relevance.
• Extend Workflow Integrations
  Enhance functionality by linking with various external applications, broadening automation opportunities.
• Targeted Contact Management
  Define which leads qualify for specific workflows to improve efficiency and prevent overloading the system.
• Version Control for Automation
  Keep track of changes and easily revert to earlier versions if needed, ensuring workflow integrity.
• Track Workflow Performance
  Analyze individual contact interactions to refine sequences and improve outcomes.

Shopify AI Integration

The AI receptionist for Shopify, Shopify Plus, Shopify POS, and Shopify Flow, adding voice, outbound, and marketplace messaging to Shopify stores.

Pricing not published

• Provides Comprehensive Data Sync
  Utilizing native integration ensures that all important data flows seamlessly between platforms, providing enhanced operational efficiency.
• Expands Customer Interaction Opportunities
  This feature allows businesses to engage customers proactively, increasing leads through efficient outreach.
• Streamlines Customer Communication
  This feature allows businesses to manage messages from various marketplaces in one place, improving response times and customer satisfaction.
• Enables Continuous Customer Engagement
  This capability ensures that customers can reach businesses through their preferred channels, enhancing overall engagement.
• Integrates Seamlessly With Existing Tools
  This feature allows Shopify users to benefit from AI capabilities without disrupting their current workflow, ensuring a smooth transition.