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Mopinion

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Customer Insightsmopinion.comRotterdam, The NetherlandsUpdated

Mopinion is a European provider of AI-powered customer feedback software helping organizations listen, understand, and act on user feedback across digital channels.

Overview

Mopinion is a European provider of all-in-one customer feedback software that helps organizations listen to users, understand needs, and improve digital experiences across websites, apps and email. With a focus on turning raw feedback into actionable insights, Mopinion supports a broad range of industries with flexible survey design, real-time data collection, sentiment analysis, trend detection, and intuitive dashboards. Headquartered in Europe, Mopinion emphasizes a cloud-based, scalable platform designed for teams to collect feedback at key moments in the user journey, correlate it with business metrics, and close the loop with cross-functional collaboration. The platform integrates with common tools to keep feedback connected to workflows, supports multi-language reporting, and places a strong emphasis on data security and governance. The mission is to empower organizations to put customers at the center of decision-making, drive continuous improvement, and measure the impact of changes across the digital channel landscape.

Mission statement

To empower organizations to listen to users and improve digital experiences by turning feedback into actionable insights, fostering customer-centric decisions, and enabling teams to act quickly across channels.

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What we offer

Mopinion Platform

Capture User Feedback to Enhance Digital Experiences.

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Market segments

Voice of customer (VoC)

Centralize and correlate customer feedback from web, mobile, and email to inform VoC programs and measure experience impact.

Products: Mopinion Platform

In-app feedback collection

Capture contextual feedback within mobile applications using SDKs and mobile-optimised forms at key moments in the user journey.

Products: Mopinion Platform

Website and email feedback surveys

On-site and email survey collection with configurable forms, advanced triggering, and real-time response capture to drive website and campaign optimization.

Products: Mopinion Platform

Feedback analytics and insight extraction

Automated text and sentiment analysis, AI-driven summarisation, trend identification, and dashboards to surface actionable insights from unstructured feedback.

Products: Mopinion Platform

Feedback action management and workflow integration

Manage, track, and route feedback-driven actions, integrate feedback with existing workflows, and close the loop across cross-functional teams.

Products: Mopinion Platform

More information about our offering

Mopinion Platform

Mopinion Platform is an extensive feedback management solution that helps organizations gather and analyze user feedback across various digital channels including websites, mobile apps, and email. It integrates AI-powered insights and seamless tool connections to foster continuous improvement and enhance user experiences.

  • Collect Feedback at Key Moments
    Effortlessly capture feedback by displaying forms at crucial points during user interactions, enhancing response quality.
  • Direct Feedback from Websites
    Collect insights directly from your site visitors, enabling targeted improvements in user experience and website functionality.
  • Capture Feedback In-app
    Enable users to provide feedback during critical interactions, ensuring you understand their needs and improve usability effectively.
  • Automate Insights
    Utilize AI to quickly distill large volumes of feedback into manageable, actionable insights.
  • Customize Feedback Forms
    Design forms that meet your specific needs, allowing for comprehensive feedback collection tailored to your brand.
  • Integrate VoC Insights
    Use customer feedback to refine your campaigns, ensuring they resonate with your audience.
  • Analyze Feedback Instantly
    Utilize the latest responses to adapt your email strategies quickly and effectively.
  • Streamline Actions
    Organize and follow up on actions derived from user feedback to ensure continuous enhancement.
  • Spot Opportunities
    Utilize feedback trends to proactively improve offerings and engage users.
  • Turn Data into Visual Insights
    Utilise intuitive dashboards that convert raw feedback into easy-to-understand visual formats, aiding in strategic decision-making.
  • Seamless Third-Party Integrations
    Enhance your workflows by integrating Mopinion with your preferred applications, ensuring smooth data transfer and task execution.
  • Gain Insights from Feedback Sentiment
    Utilise advanced algorithms to interpret user sentiment and categorize feedback themes for enhanced understanding.
  • Simplify Feedback Installation
    Implement feedback mechanisms swiftly with our dedicated SDKs, ensuring you can capture insights without significant delay.
  • Simplify Survey Creation
    Quickly build engaging surveys that reflect your brand, enhancing user interaction and response rates.
  • Maximize Responses on Mobile
    Ensure high engagement rates by providing forms that are easy to use on mobile devices, catering to a wider audience.

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