MetTel

Gain visibility into communications assets and spending, simplify service management, and identify opportunities to reduce costs.

Modernize copper-dependent voice and specialty lines while keeping existing equipment connected, improving resilience and visibility, and reducing telecom costs.

Connect remote and mobile locations with satellite internet and strengthen network resilience through managed integration, support, and centralized services.

Connect and manage mobile workforces with flexible wireless access, secure device lifecycle services, and centralized control that helps reduce costs and IT burden.

Simplify enterprise Apple device deployment and management with provisioning, lifecycle services, multi-carrier coverage, and support from one provider.

Protect distributed networks, users, applications, and mobile devices with integrated security services that support secure connectivity and scalable operations.

Get business internet through MetTel’s carrier network, with aggregated broadband services and simplified vendor and billing management.

Get guaranteed bandwidth and expand network capacity as your business grows.

Get business broadband through dedicated private circuits with guaranteed speeds.

Add cellular backup connectivity to help keep equipment online and reduce outages.

Reduce network-management burdens and improve visibility, resilience, security, and performance with tailored, proactively managed network services.

Replace aging infrastructure with scalable, centrally managed digital services designed to improve performance, reliability, and continuity while simplifying telecom management.

Improve customer experiences and operational efficiency with AI-enabled interactions, managed contact center operations, and support for distributed agents.

Use Microsoft Teams for external calling while reducing equipment management and retaining familiar phones, features, and numbers.

Move voice communications to flexible, scalable IP-based services with advanced calling options and lower equipment and calling costs.

Help agents develop and manage client business with sales tools, dedicated support, and commissions, bonuses, and residual payments.

MetTel Portal

MetTel Portal is a cloud-controlled SaaS communications management platform that provides visibility into phone, data, and software inventory, usage, billing, and repairs across vendors. It includes invoice analysis, service ticket tracking, inventory and bandwidth adjustments, multi-location management, consolidated invoice payment, and infrastructure ordering at contracted pricing. Its Genie Board presents charts and critical data, while True Inventory can show devices or lines regardless of vendor. MetTel also offers coordinated help desk support.

• Find And Reduce Unnecessary Charges
  Automated invoice review helps uncover unusual charges and redundant expenses across communications services.
• See Devices And Services Across Vendors
  View communications inventory across vendors, down to individual devices or lines, and see where devices and services are located.
• Manage Locations And Billing In One Portal
  Manage multiple locations, monitor usage, and handle multi-location billing through one web portal.

POTS Transformation

MetTel’s POTS Transformation replaces legacy copper lines with networked, multi-path IP connectivity for standard voice and specialty services. It supports legacy equipment such as fire alarms, elevators, emergency phones, security systems, point-of-sale devices, fax machines, modems, and sensors without requiring customers to replace existing equipment. The turnkey solution combines device and protocol compatibility, multi-carrier network and power redundancy, professional installation, and managed services with 24/7/365 monitoring and portal visibility. MetTel states that the solution can reduce telecom costs by 30% or more.

• Keep Existing Equipment In Service
  Modernize POTS-dependent systems while retaining compatible existing devices and avoiding equipment replacement.
• Keep Critical Lines Operating During Outages
  Network redundancy and battery backup help maintain connectivity for business-critical and life-safety systems during disruptions.
• Monitor And Deploy Lines With Managed Support
  Monitoring, reporting, prepared equipment, and installation services help customers deploy and oversee the service throughout its lifecycle.
• Reduce Telecom Costs
  Replacing aging copper lines with the solution can reduce telecom costs; MetTel cites annual savings of 30% or more.

Starlink for Business

MetTel’s managed Starlink solution provides high-speed, low-latency satellite internet for enterprise and government organizations. It can serve as a primary connection for remote locations and mobile applications, or as a backup to strengthen network resilience. MetTel integrates it with other network products, including managed SD-WAN, and offers equipment, deployment services, centralized terminal management, consolidated billing and reporting, and 24/7/365 support.

• Connect Remote And Mobile Locations
  Use satellite broadband for rural and hard-to-reach sites, vehicles, temporary locations, and other places where connectivity is needed.
• Deploy Starlink With Managed Support
  Arrange deployment services, equipment, and year-round customer support through MetTel.
• Manage Terminals From One Dashboard
  Manage multiple Starlink terminals centrally through a secure dashboard.

Enterprise Mobility Solutions

MetTel’s enterprise mobility solutions combine access to leading wireless networks, mobile equipment, and device lifecycle management. The offering includes Mobile Device as a Service, Connected Laptop as a Service, Connected Fleet as a Service, IoT SingleSIM, and DayOne employee onboarding. Services cover device procurement, configuration, deployment, connectivity, security, monitoring, support, and management of devices, applications, and data. Connected Laptop as a Service provides embedded multi-carrier 4G/5G connectivity, managed deployment and replacement, and a predictable monthly subscription. Mobile Device as a Service adds approved device choices, cross-carrier pooling, and outsourced device operations. Connected Fleet provides telematics, GPS tracking, compliance records, maintenance tools, reporting, and driver communication. IoT SingleSIM provides multi-carrier connectivity and centralized device and SIM management. DayOne prepares configured employee technology packs with direct shipping, corporate applications, and support.

• Manage Devices Throughout Their Lifecycle
  Coordinate device procurement, deployment, support, and ongoing management through MetTel mobility services.
• Connect Devices Across Carrier Networks
  Support mobile employees and connected devices through flexible wireless access across carrier networks.
• Manage And Secure Mobile Devices Centrally
  Use centralized management and security capabilities to oversee devices, applications, and data across the mobile environment.
• Improve Fleet Visibility And Operations
  Use fleet tracking, records, maintenance tools, and reporting to oversee vehicles, drivers, and equipment.
• Prepare And Ship Ready-To-Use Employee Devices
  Provide employees with configured technology packs prepared for onboarding and shipped directly to them.

Apple Business Partner Services

MetTel provides enterprise iPhone, iPad, and Mac devices with zero-touch provisioning, mobile device management, and support through a single provider. Services include nationwide multi-carrier coverage, a managed device lifecycle, smart warehouse services, and AppleCare for Enterprise with flexible service options, priority onsite service, and repair or replacement as soon as the next business day.

• Access Priority Support And Service
  Receive priority onsite service and 24/7 support, with repair or replacement available as soon as the next business day.
• Equip Teams With Apple Devices
  Access Mac, iPad, and iPhone devices through MetTel’s enterprise Apple offering.
• Provision And Manage Apple Devices
  Use provisioning, mobile device management, and lifecycle services for enterprise Apple devices.

Security Solutions

MetTel’s security portfolio combines cloud-based and on-site security services to protect networks, users, applications, and mobile devices. It includes SASE, managed SD-WAN, Zero Trust Network Access, Firewall as a Service, on-site managed firewall, DDoS protection, and Mobile Threat Defense. SASE combines managed SD-WAN, Firewall as a Service, and Zero Trust Network Access in a cloud-delivered service. Mobile Threat Defense protects against malware, phishing, and zero-day exploits, monitors device activity and file integrity, and helps prevent compromised or unauthorized devices from accessing corporate networks. Related capabilities include Cloud Access Security Broker and Secure Web Gateway services.

• Unify Networking And Security
  Bring networking and security together to connect distributed users and applications.
• Protect Networks And Control Application Access
  Use managed firewalls and zero-trust policies to protect networks and control access to applications and cloud resources.
• Protect Mobile Devices From Threats
  Monitor mobile devices and block malicious activity, risky applications, and network access from compromised or unauthorized devices.
• Monitor And Filter Cloud And Web Activity
  Gain visibility and control over cloud activity and inspect web requests against network policies.

Broadband

MetTel’s broadband service provides internet for businesses through its network and carrier partnerships. Broadband aggregation combines services under one vendor and one invoice. MetTel can mix and match Tier 1 carrier options and combine circuits to provide greater bandwidth and service where there is none.

• Simplify Vendors And Billing
  Manage broadband services through one vendor and one invoice.
• Combine Circuits For More Bandwidth
  Use carrier options and combined circuits to increase bandwidth and provide service where there is none.

Dedicated Internet Access

MetTel offers Dedicated Internet Access as a business connectivity service with guaranteed bandwidth. DIA circuits can be combined with other circuits to increase bandwidth, and the network can grow with business needs.

• Get Guaranteed Bandwidth
  Receive guaranteed bandwidth for a business internet connection.
• Scale Network Capacity
  Grow network capacity as business needs change.

Ethernet

MetTel Ethernet provides business broadband through dedicated private circuits with guaranteed speeds.

• Use Dedicated Private Circuits
  Use dedicated private circuits for business connectivity.
• Get Guaranteed Speeds
  Rely on guaranteed speeds for business connectivity.

4G/5G Backup

MetTel 4G/5G Backup provides cellular connectivity for plugged-in devices as a wireless backup layer. It is set up for the best signal at each location and can work alongside a backup battery to help keep connected equipment operating during network or power interruptions.

• Keep Connected Devices Online
  Add a cellular backup path for equipment to help maintain connectivity when the primary network is disrupted.
• Support Equipment During Interruptions
  When paired with a backup battery, wireless auxiliary service can help keep equipment operating during power or connectivity interruptions.

Managed Network Services

MetTel’s managed network services cover network design and transport, cloud access, troubleshooting, network operations, data center monitoring, LAN and wireless LAN management, and managed WAN services. The offering includes managed SD-WAN and managed Wi-Fi, along with managed routers and switches. It combines carrier services and network technologies with proactive monitoring, 24/7/365 US-based support, and lifecycle management. Intelligent process automation and AI help identify incidents, expedite ticketing, and support remediation. Managed SD-WAN includes dynamic path selection, application-based quality of service, link steering, and monitoring. Managed Wi-Fi includes installation, network equipment, maintenance, centralized management, and proactive monitoring.

• Manage Networks From Design Through Daily Support
  Receive network design, implementation, operations, troubleshooting, and ongoing support through MetTel.
• Monitor And Resolve Network Issues
  Gain visibility into network conditions and use automation to identify incidents and support faster remediation.
• Optimize Traffic Across Network Paths
  Manage network resources and route traffic according to link conditions and application needs.
• Maintain Connectivity And Access Support
  Use multiple circuits and backup options to support connectivity, with access to network support around the clock.
• Manage LAN And Wi-Fi Infrastructure
  Outsource management, installation, monitoring, and maintenance of LAN and wireless LAN equipment.

Infrastructure Upgrade

MetTel manages the replacement of aging network and communications infrastructure with digital technologies and services. The service provides a consistent approach across locations, centrally monitored equipment, scalable bandwidth and application support, and management through one provider and the MetTel Portal. It can include wireless backup and financing that converts equipment costs into manageable operating expenses.

• Modernize Aging Infrastructure
  Replace aging network, data, and voice systems with digital technologies and services.
• Scale Capacity And Support Continuity
  Adapt bandwidth and application support as needs change, with monitored equipment and wireless backup available.
• Manage Locations Through One Platform
  Apply a consistent approach across locations and use centralized troubleshooting and management.

Contact Center as a Service

MetTel’s managed, cloud-based contact center service helps organizations manage customer interactions across voice and digital channels. It combines connectivity, voice, equipment, installation, monitoring, support, and billing through one provider. AI capabilities include interaction transcription and analysis, agent guidance, and conversational bots. The service supports teams ranging from small groups to globally distributed contact centers, with agents able to work from a call center or remotely.

• Equip Agents And Customers With AI
  Provide agents with transcriptions and recommendations while using conversational bots to respond to customer inquiries.
• Manage Customer Interactions Across Channels
  Bring voice and digital interactions into a centralized platform for agents.
• Turn Interactions Into Actionable Insights
  Analyze conversations to identify trends and inform coaching, process changes, and escalation management.
• Simplify Contact Center Management
  Work with one provider for contact center components and ongoing management.

Microsoft Teams Operator Connect

MetTel’s Microsoft Teams external voice service enables organizations to replace a traditional PBX and use Microsoft Teams for outbound calls to public telephone network lines. MetTel manages calling services, helping customers move from equipment-heavy investments to cloud-based infrastructure with predictable costs. Users can retain compatible desktop and conference room phones, existing calling features, and current phone numbers. Calling is available within the United States and Canada; calling to Europe, Asia, and South America, and SMS, are listed as coming soon.

Category: Business VoIP Services

• Move External Calling To Teams
  Use Microsoft Teams as the primary platform for outbound calls to public telephone network lines.
• Outsource Calling Service Management
  MetTel manages calling services and supports compatible phones.
• Keep Existing Numbers And Calling Features
  Retain current phone numbers and familiar calling features when moving to Microsoft Teams external voice.

VoIP Services

MetTel’s VoIP portfolio moves voice communications from traditional landlines to IP-based technology. It includes Cloud PBX, SIP Trunking, SIP PRI, Digital Voice, and POTS Replacement. Cloud PBX moves legacy phone systems to the cloud and can integrate mobile services, offers a self-service portal, and requires no upfront hardware expenses. Cloud PBX with Webex adds unified voice, messaging, and video, collaboration tools, and AI-powered meeting features. The portfolio supports scalable voice services, options for using an existing PBX, and reduced equipment and maintenance requirements.

Category: Business VoIP Services

• Move Voice Communications To IP
  Replace traditional landline-based communications with VoIP technology.
• Reduce Calling And Infrastructure Costs
  Move away from traditional landlines and reduce equipment and maintenance burdens, with services that can often use existing systems.
• Move Calling And Collaboration To The Cloud
  Use cloud phone services with mobile calling, business calling features, and optional Webex collaboration tools.
• Choose And Scale Voice Services
  Select from multiple IP-based voice services and expand services as business requirements change.

Telecom Agent Partner Program

MetTel’s telecom agent partner program gives agents access to a nationwide suite of traditional and advanced voice and data services through a single carrier. The program includes online tools for prospecting, commission estimates and tracking, client status updates, and telecom management. Agents also receive dedicated manager support, sales and training materials, technical expertise, rollout project management, pre-migration order support, and 24/7/365 agent care. The program offers commissions, bonuses, and residual payments.

• Manage Client Engagement Online
  Use online tools to prospect opportunities, view client status, monitor service requests, and manage telecom services.
• Estimate And Track Partner Payments
  Estimate commission and residual levels and review current and historical payment reports.
• Access Dedicated Management And Expertise
  Receive support for sales, technical questions, large account rollouts, pre-migration issues, and ongoing agent care.