# MetTel

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Telecommunications
- Market category: Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Delivery model: services
- Location: New York, New York
- Website: https://mettel.net
- AI agent profile: https://nowen.ai/agents/mettel-net
- Front door on Boon: https://boon.ai/agents/mettel-net (Apply to MetTel's partner program through Boon)
- Updated: 2026-11-08
- Directory: one of 66 AI agents in Telecommunications (https://nowen.ai/industry/telecommunications); one of 32 AI agents in Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Read by AI assistants from: OpenAI, Perplexity, Amazon

> MetTel helps businesses and government agencies manage communications and network infrastructure through integrated solutions, ongoing support, and transparent service management.

MetTel provides customized, fully managed communications and network solutions for businesses and government agencies. It integrates technology and carrier services with a private network, strategic guidance, ongoing support, and transparent management to help organizations simplify complex communications environments, improve reliability, and control costs.

**Mission:** Help organizations connect smarter by simplifying communications and network complexity with tailored, reliable, and fully managed solutions.

## Products & Services

### [MetTel Portal](https://www.mettel.net/solution/mettel-portal/)
*Platform*
Gain visibility into communications assets and spending, simplify service management, and identify opportunities to reduce costs.
MetTel Portal is a cloud-controlled SaaS communications management platform that provides visibility into phone, data, and software inventory, usage, billing, and repairs across vendors. It includes invoice analysis, service ticket tracking, inventory and bandwidth adjustments, multi-location management, consolidated invoice payment, and infrastructure ordering at contracted pricing. Its Genie Board presents charts and critical data, while True Inventory can show devices or lines regardless of vendor. MetTel also offers coordinated help desk support.

- **Invoice charge analysis** — Find And Reduce Unnecessary Charges
- **Cross-vendor inventory visibility** — See Devices And Services Across Vendors
- **Multi-location service management** — Manage Locations And Billing In One Portal

### [POTS Transformation](https://www.mettel.net/solution/pots-transformation/)
*Service*
Modernize copper-dependent voice and specialty lines while keeping existing equipment connected, improving resilience and visibility, and reducing telecom costs.
MetTel’s POTS Transformation replaces legacy copper lines with networked, multi-path IP connectivity for standard voice and specialty services. It supports legacy equipment such as fire alarms, elevators, emergency phones, security systems, point-of-sale devices, fax machines, modems, and sensors without requiring customers to replace existing equipment. The turnkey solution combines device and protocol compatibility, multi-carrier network and power redundancy, professional installation, and managed services with 24/7/365 monitoring and portal visibility. MetTel states that the solution can reduce telecom costs by 30% or more.

- **Legacy equipment compatibility** — Keep Existing Equipment In Service
- **Network and power redundancy** — Keep Critical Lines Operating During Outages
- **Managed monitoring and deployment** — Monitor And Deploy Lines With Managed Support
- **Telecom cost reduction** — Reduce Telecom Costs

### [Starlink for Business](https://www.mettel.net/starlink/)
*Service*
Connect remote and mobile locations with satellite internet and strengthen network resilience through managed integration, support, and centralized services.
MetTel’s managed Starlink solution provides high-speed, low-latency satellite internet for enterprise and government organizations. It can serve as a primary connection for remote locations and mobile applications, or as a backup to strengthen network resilience. MetTel integrates it with other network products, including managed SD-WAN, and offers equipment, deployment services, centralized terminal management, consolidated billing and reporting, and 24/7/365 support.

- **Satellite broadband connectivity** — Connect Remote And Mobile Locations
- **Managed deployment and support** — Deploy Starlink With Managed Support
- **Centralized terminal management** — Manage Terminals From One Dashboard

### [Enterprise Mobility Solutions](https://www.mettel.net/mobility/)
*Service*
Connect and manage mobile workforces with flexible wireless access, secure device lifecycle services, and centralized control that helps reduce costs and IT burden.
MetTel’s enterprise mobility solutions combine access to leading wireless networks, mobile equipment, and device lifecycle management. The offering includes Mobile Device as a Service, Connected Laptop as a Service, Connected Fleet as a Service, IoT SingleSIM, and DayOne employee onboarding. Services cover device procurement, configuration, deployment, connectivity, security, monitoring, support, and management of devices, applications, and data. Connected Laptop as a Service provides embedded multi-carrier 4G/5G connectivity, managed deployment and replacement, and a predictable monthly subscription. Mobile Device as a Service adds approved device choices, cross-carrier pooling, and outsourced device operations. Connected Fleet provides telematics, GPS tracking, compliance records, maintenance tools, reporting, and driver communication. IoT SingleSIM provides multi-carrier connectivity and centralized device and SIM management. DayOne prepares configured employee technology packs with direct shipping, corporate applications, and support.

- **Device lifecycle management** — Manage Devices Throughout Their Lifecycle
- **Multi-carrier connectivity** — Connect Devices Across Carrier Networks
- **Centralized device and security management** — Manage And Secure Mobile Devices Centrally
- **Connected fleet management** — Improve Fleet Visibility And Operations
- **Employee device onboarding** — Prepare And Ship Ready-To-Use Employee Devices

### [Apple Business Partner Services](https://www.mettel.net/solution/apple/)
*Service*
Simplify enterprise Apple device deployment and management with provisioning, lifecycle services, multi-carrier coverage, and support from one provider.
MetTel provides enterprise iPhone, iPad, and Mac devices with zero-touch provisioning, mobile device management, and support through a single provider. Services include nationwide multi-carrier coverage, a managed device lifecycle, smart warehouse services, and AppleCare for Enterprise with flexible service options, priority onsite service, and repair or replacement as soon as the next business day.

- **AppleCare for Enterprise support** — Access Priority Support And Service
- **Enterprise Apple device portfolio** — Equip Teams With Apple Devices
- **Device provisioning and management** — Provision And Manage Apple Devices

### [Security Solutions](https://www.mettel.net/security/)
*Service*
Protect distributed networks, users, applications, and mobile devices with integrated security services that support secure connectivity and scalable operations.
MetTel’s security portfolio combines cloud-based and on-site security services to protect networks, users, applications, and mobile devices. It includes SASE, managed SD-WAN, Zero Trust Network Access, Firewall as a Service, on-site managed firewall, DDoS protection, and Mobile Threat Defense. SASE combines managed SD-WAN, Firewall as a Service, and Zero Trust Network Access in a cloud-delivered service. Mobile Threat Defense protects against malware, phishing, and zero-day exploits, monitors device activity and file integrity, and helps prevent compromised or unauthorized devices from accessing corporate networks. Related capabilities include Cloud Access Security Broker and Secure Web Gateway services.

- **SASE networking and security integration** — Unify Networking And Security
- **Firewall and zero trust protection** — Protect Networks And Control Application Access
- **Mobile threat defense** — Protect Mobile Devices From Threats
- **Cloud and web security services** — Monitor And Filter Cloud And Web Activity

### [Broadband](https://www.mettel.net/solution-category/connect/#broadband)
*Service*
Get business internet through MetTel’s carrier network, with aggregated broadband services and simplified vendor and billing management.
MetTel’s broadband service provides internet for businesses through its network and carrier partnerships. Broadband aggregation combines services under one vendor and one invoice. MetTel can mix and match Tier 1 carrier options and combine circuits to provide greater bandwidth and service where there is none.

- **Broadband aggregation** — Simplify Vendors And Billing
- **Carrier and circuit options** — Combine Circuits For More Bandwidth

### [Dedicated Internet Access](https://www.mettel.net/solution-category/connect/#dia)
*Service*
Get guaranteed bandwidth and expand network capacity as your business grows.
MetTel offers Dedicated Internet Access as a business connectivity service with guaranteed bandwidth. DIA circuits can be combined with other circuits to increase bandwidth, and the network can grow with business needs.

- **Guaranteed bandwidth** — Get Guaranteed Bandwidth
- **Network scalability** — Scale Network Capacity

### [Ethernet](https://www.mettel.net/solution-category/connect/#ethernet)
*Service*
Get business broadband through dedicated private circuits with guaranteed speeds.
MetTel Ethernet provides business broadband through dedicated private circuits with guaranteed speeds.

- **Dedicated private circuits** — Use Dedicated Private Circuits
- **Guaranteed speeds** — Get Guaranteed Speeds

### [4G/5G Backup](https://www.mettel.net/solution-category/connect/#4g-backup)
*Service*
Add cellular backup connectivity to help keep equipment online and reduce outages.
MetTel 4G/5G Backup provides cellular connectivity for plugged-in devices as a wireless backup layer. It is set up for the best signal at each location and can work alongside a backup battery to help keep connected equipment operating during network or power interruptions.

- **Cellular backup for connected devices** — Keep Connected Devices Online
- **Backup battery support** — Support Equipment During Interruptions

### [Managed Network Services](https://www.mettel.net/solution-category/managed-network-services/)
*Service*
Reduce network-management burdens and improve visibility, resilience, security, and performance with tailored, proactively managed network services.
MetTel’s managed network services cover network design and transport, cloud access, troubleshooting, network operations, data center monitoring, LAN and wireless LAN management, and managed WAN services. The offering includes managed SD-WAN and managed Wi-Fi, along with managed routers and switches. It combines carrier services and network technologies with proactive monitoring, 24/7/365 US-based support, and lifecycle management. Intelligent process automation and AI help identify incidents, expedite ticketing, and support remediation. Managed SD-WAN includes dynamic path selection, application-based quality of service, link steering, and monitoring. Managed Wi-Fi includes installation, network equipment, maintenance, centralized management, and proactive monitoring.

- **End-to-end lifecycle management** — Manage Networks From Design Through Daily Support
- **Proactive network monitoring and automation** — Monitor And Resolve Network Issues
- **Managed SD-WAN and traffic optimization** — Optimize Traffic Across Network Paths
- **Network resilience and support** — Maintain Connectivity And Access Support
- **Managed Wi-Fi and LAN** — Manage LAN And Wi-Fi Infrastructure

### [Infrastructure Upgrade](https://www.mettel.net/result/infrastructure-upgrade/)
*Service*
Replace aging infrastructure with scalable, centrally managed digital services designed to improve performance, reliability, and continuity while simplifying telecom management.
MetTel manages the replacement of aging network and communications infrastructure with digital technologies and services. The service provides a consistent approach across locations, centrally monitored equipment, scalable bandwidth and application support, and management through one provider and the MetTel Portal. It can include wireless backup and financing that converts equipment costs into manageable operating expenses.

- **Legacy infrastructure modernization** — Modernize Aging Infrastructure
- **Resilient and scalable network capacity** — Scale Capacity And Support Continuity
- **Centralized multi-location management** — Manage Locations Through One Platform

### [Contact Center as a Service](https://www.mettel.net/solution/cloud-center-as-a-service-ccaas/)
*Service*
Improve customer experiences and operational efficiency with AI-enabled interactions, managed contact center operations, and support for distributed agents.
MetTel’s managed, cloud-based contact center service helps organizations manage customer interactions across voice and digital channels. It combines connectivity, voice, equipment, installation, monitoring, support, and billing through one provider. AI capabilities include interaction transcription and analysis, agent guidance, and conversational bots. The service supports teams ranging from small groups to globally distributed contact centers, with agents able to work from a call center or remotely.

- **AI-powered agent assistance and interactions** — Equip Agents And Customers With AI
- **Omnichannel customer communications** — Manage Customer Interactions Across Channels
- **Customer experience analytics** — Turn Interactions Into Actionable Insights
- **End-to-end managed service** — Simplify Contact Center Management

### [Microsoft Teams Operator Connect](https://www.mettel.net/solution/microsoft-teams-external-voice/)
*Service*
Use Microsoft Teams for external calling while reducing equipment management and retaining familiar phones, features, and numbers.
MetTel’s Microsoft Teams external voice service enables organizations to replace a traditional PBX and use Microsoft Teams for outbound calls to public telephone network lines. MetTel manages calling services, helping customers move from equipment-heavy investments to cloud-based infrastructure with predictable costs. Users can retain compatible desktop and conference room phones, existing calling features, and current phone numbers. Calling is available within the United States and Canada; calling to Europe, Asia, and South America, and SMS, are listed as coming soon.
- Categories: Business VoIP Services (https://nowen.ai/category/business-voip-services)

- **Cloud-based calling migration** — Move External Calling To Teams
- **Managed calling services** — Outsource Calling Service Management
- **Phone number and feature retention** — Keep Existing Numbers And Calling Features

### [VoIP Services](https://www.mettel.net/solution-category/cloud/)
*Service*
Move voice communications to flexible, scalable IP-based services with advanced calling options and lower equipment and calling costs.
MetTel’s VoIP portfolio moves voice communications from traditional landlines to IP-based technology. It includes Cloud PBX, SIP Trunking, SIP PRI, Digital Voice, and POTS Replacement. Cloud PBX moves legacy phone systems to the cloud and can integrate mobile services, offers a self-service portal, and requires no upfront hardware expenses. Cloud PBX with Webex adds unified voice, messaging, and video, collaboration tools, and AI-powered meeting features. The portfolio supports scalable voice services, options for using an existing PBX, and reduced equipment and maintenance requirements.
- Categories: Business VoIP Services (https://nowen.ai/category/business-voip-services)

- **IP-based voice communications** — Move Voice Communications To IP
- **Reduced calling and infrastructure costs** — Reduce Calling And Infrastructure Costs
- **Cloud PBX and collaboration** — Move Calling And Collaboration To The Cloud
- **Scalable voice services** — Choose And Scale Voice Services

### [Telecom Agent Partner Program](https://www.mettel.net/become-a-partner/)
*Service*
Help agents develop and manage client business with sales tools, dedicated support, and commissions, bonuses, and residual payments.
MetTel’s telecom agent partner program gives agents access to a nationwide suite of traditional and advanced voice and data services through a single carrier. The program includes online tools for prospecting, commission estimates and tracking, client status updates, and telecom management. Agents also receive dedicated manager support, sales and training materials, technical expertise, rollout project management, pre-migration order support, and 24/7/365 agent care. The program offers commissions, bonuses, and residual payments.

- **Client engagement tools** — Manage Client Engagement Online
- **Commission and payment tools** — Estimate And Track Partner Payments
- **Dedicated agent support** — Access Dedicated Management And Expertise

## Sources

- [MetTel](https://mettel.net)
- [MetTel Portal](https://www.mettel.net/solution/mettel-portal/)
- [POTS Transformation](https://www.mettel.net/solution/pots-transformation/)
- [Starlink for Business](https://www.mettel.net/starlink/)
- [Enterprise Mobility Solutions](https://www.mettel.net/mobility/)
- [Apple Business Partner Services](https://www.mettel.net/solution/apple/)
- [Security Solutions](https://www.mettel.net/security/)
- [Broadband](https://www.mettel.net/solution-category/connect/#broadband)
- [Dedicated Internet Access](https://www.mettel.net/solution-category/connect/#dia)
- [Ethernet](https://www.mettel.net/solution-category/connect/#ethernet)
- [4G/5G Backup](https://www.mettel.net/solution-category/connect/#4g-backup)
- [Managed Network Services](https://www.mettel.net/solution-category/managed-network-services/)
- [Infrastructure Upgrade](https://www.mettel.net/result/infrastructure-upgrade/)
- [Contact Center as a Service](https://www.mettel.net/solution/cloud-center-as-a-service-ccaas/)
- [Microsoft Teams Operator Connect](https://www.mettel.net/solution/microsoft-teams-external-voice/)
- [VoIP Services](https://www.mettel.net/solution-category/cloud/)
- [Telecom Agent Partner Program](https://www.mettel.net/become-a-partner/)