Kyndryl

Helps organizations turn technology strategy into measurable outcomes, modernize complex IT, and accelerate growth, innovation, and AI transformation.

Turn real business challenges into tested AI prototypes and a practical roadmap for measurable outcomes and responsible scaling.

Strengthen security and continuity, reduce disruption impact, and help critical operations recover with confidence.

Connects and governs complex IT operations so teams can spot risks sooner, act with greater control, and accelerate modernization.

Helps enterprises create relevant, adaptive experiences that reflect their brand, respond to changing needs, and build trust across people, platforms, and AI.

Helps customers transform and operate mission-critical systems through coordinated expertise, technology, alliances, and flexible delivery.

Modernizes data and applies AI to turn information into actionable insights, improve outcomes, and accelerate innovation at scale.

Modernizes and manages critical applications to improve agility, performance, resilience, and security while enabling continuous innovation.

Simplifies cloud operations and transforms applications through managed hybrid multicloud services that support secure, scalable growth.

Runs and modernizes IBM Power workloads in Microsoft Azure without requiring them to be rewritten or refactored.

Creates secure, connected workplaces that support collaboration, improve employee experiences, and enable work across virtual and physical environments.

Modernizes and manages IBM Z and IBM i environments to improve agility, resilience, security, and performance across hybrid clouds.

Builds secure, resilient hybrid multicloud networks that connect users, applications, and data from core to edge.

Helps organizations scale innovation with greater speed and agility while reducing risk through built-in sovereignty.

Helps organizations understand service quality and value through employee and end-customer experiences.

Turns business rules and compliance requirements into enforceable AI guardrails to reduce risk and support consistent, traceable agent actions.

Kyndryl Consult

Kyndryl Consult is an outcome-driven technology consulting service that connects business goals with technology strategy and hands-on delivery. It helps organizations simplify digital transformation, modernize complex IT environments, and move from strategic advice to measurable results. Its services span AI transformation, agentic modernization, experience design, organizational change, workflow transformation, and cybersecurity. The service also includes People and performance, which combines workforce transformation, organizational change management, business process redesign, program management, and value realization. Kyndryl works with industry experts and partner ecosystems to help organizations evolve toward an AI-native future.

• Turn Strategy Into Measurable Results
  Move from advice to practical execution with consulting that aligns business outcomes and technology.
• Scale Modernization With Governed Workflows
  Use agentic workflows to support modernization at scale, with governance, security, compliance, and expert oversight.
• Align Technology Architecture With Business Goals
  Translate business outcomes into technology direction and architecture design for transformation and future-state planning.
• Build An AI-Native Enterprise
  Put AI at the center of enterprise transformation and design environments for agility and efficiency.
• Modernize Core IT To Unlock AI Value
  Connect modernization work to business outcomes, with risk addressed throughout delivery. Agentic workflows support modernization across enterprise environments while legacy and modern systems coexist.
• Drive Change Adoption
  Support transformation adoption and resilience through leadership enablement, stakeholder engagement, and behavioral change.
• Build Future-Ready Workforces
  Develop workforce capabilities and help employees adapt to technological change and new ways of working.
• Redesign Processes To Accelerate Transformation
  Rework business processes alongside change management, value realization, and program management.
• Improve Modernization With Every Cycle
  Use operational insights, reusable workflows, and feedback to improve modernization over time.
• Accelerate Delivery And Reduce Effort
  Agentic workflows are designed to shorten modernization timelines and reduce cost, SME effort, and reliance on scarce specialist skills.
• Clarify Roles And Improve Workflow Adoption
  Establish how people and AI agents work together and prepare teams for new responsibilities and routines.
• Design Adaptive Customer And Employee Journeys
  Connect strategy and delivery to design human-centered customer and employee experiences.
• Track Transformation Against Measurable KPIs
  Connect program delivery and value realization to measurable outcomes aligned with business goals.
• Govern And Improve Production Workflows
  Coordinate people, agents, systems, policy, and evidence in redesigned workflows, with governance and ongoing assessment of production outcomes.
• Build Resilience Into Critical Operations
  Strengthen operational resilience so critical operations can continue, adapt, and recover.
• Integrate Partners To Drive Customer Value
  Coordinate partner capabilities within flexible solutions across the customer's technology ecosystem.
• Modernize Across The Enterprise
  Connect modernization across enterprise technology and business areas.
• Assess Readiness And Connect Existing Investments
  Evaluate technology and controls for workflow needs and identify readiness gaps.
• Transform Critical Workflows While Preserving Controls
  Pursue new outcomes in complex workflows while maintaining controls and continuity.
• Align Leaders Around Change
  Create a shared leadership vision and support an enterprise culture that enables change.
• Adopt New Ways Of Working
  Help teams adopt new structures, behaviors, and working practices to support transformation.
• Improve Skills And Performance
  Support employee development and engagement alongside continuous performance improvement.
• Connect Digital Business Through Kyndryl Bridge
  Use Kyndryl Bridge to connect digital business with technology and support visibility, control, and agility.
• Apply Industry Patterns To Business Outcomes
  Use industry context, patterns, and ready-made assets to shape solutions around business outcomes.
• Enable Agility And Continual Evolution
  Design transformation solutions to support ongoing evolution as organizational needs and technology change.

AI Innovation Labs

Kyndryl AI Innovation Labs are immersive, in-person sessions that help organizations turn real business problems into AI-enabled outcomes. In a structured, two-day experience, customers work with Kyndryl experts to identify high-value outcomes, redesign workflows and human-agent interactions, and build working prototypes and sample agents in a low-risk environment. Participants leave with a practical roadmap connecting prototypes to production, while Kyndryl provides infrastructure to help operationalize AI responsibly and at scale.

Category: AI Development Services

• Turn Business Challenges Into Outcome-Focused AI Work
  Focus the two-day lab on organizational outcomes and explore where AI can deliver measurable value.
• Design Workflows And Build Working AI Prototypes
  Co-create redesigned workflows and human-agent interactions, then make the future state tangible with prototypes.
• Connect Strategy And Engineering With Expert Support
  Access a multidisciplinary Kyndryl team that supports work from strategy through production.
• Prioritize Opportunities And Plan The Path To Production
  Turn prototype work into actionable next steps for moving AI opportunities toward production.
• Validate AI Ideas Before Major Commitments
  Explore prototype impact and effectiveness before committing significant implementation resources.
• Scale AI With Responsible Operational Foundations
  Plan beyond experimentation with infrastructure and a roadmap to operationalize AI responsibly.
• Visualize And Co-Create Future Workflows
  Work together in an immersive environment to explore redesigned workflows with Kyndryl experts.
• Explore AI Use Cases Across Industry Workflows
  Bring industry-specific challenges into the lab through examples spanning multiple sectors.

Cyber Resilience Services

Kyndryl Cyber Resilience Services embed cyber resilience into IT and operational strategy to help organizations anticipate, protect against, withstand, and recover from disruption. The services combine governance, risk and compliance; Zero Trust; security operations and response; and incident recovery. Kyndryl designs resilience and recovery around critical services, dependencies, and hybrid environments, and supports trusted AI adoption with data governance, accountability, policy management, and regulatory readiness. The portfolio also includes Backup as a Service, Disaster Recovery as a Service, and IT Resilience Orchestration.

• Recover Critical Operations With Confidence
  Strengthen recovery readiness to minimize disruption and accelerate business recovery.
• Prioritize Risks And Guide Resilience
  Help organizations prioritize investments and establish a roadmap for resilience.
• Detect Threats And Respond Faster
  Modernized security operations help organizations detect threats and respond across their environments.
• Maintain Continuity During Disruptions
  Support critical operations and normal business activity during interruptions.
• Build Trust In AI And Data
  Use data protection and governance to support trusted AI adoption.
• Protect Data And Orchestrate Recovery
  Use backup, disaster recovery, and resilience orchestration to protect data and coordinate recovery.
• Mitigate Risk And Address Compliance
  Manage risk across environments and address changing compliance requirements.

Kyndryl Bridge

Kyndryl Bridge is an AI-powered open integration platform and agentic control plane for connecting, observing, and orchestrating activity across business and IT estates. It combines operational knowledge, data-driven insights, and integrations with existing tools to give AI agents context to act within enterprise policies and guardrails. The platform provides real-time visibility into complex IT environments, helps teams identify and address risks proactively, and orchestrates agents and automation across more than 100 services, with approval built in for critical actions.

• Surface Real-Time Insights Across The IT Estate
  Give teams an integrated view and actionable information to make decisions faster.
• Orchestrate Agents And Automation Across Services
  Coordinate agents and automation with approval for critical actions.
• Govern Agent Actions Across The IT Estate
  Apply policies across agents and maintain visibility into their actions.
• Connect Disparate Systems Into A Unified IT Estate
  Integrate existing systems and tools to improve visibility while preserving current technology investments.
• Identify And Address IT Risks Earlier
  Help teams address emerging issues before they affect operations.
• Equip Agents With Operational Context And Guardrails
  Help agents act with relevant knowledge and within defined guardrails.
• Improve The Estate Through Continuous Learning
  Use continuous learning and platform development to support changing requirements.
• Connect Business Needs With More Than 190 Services
  Access services designed to connect digital business needs with supporting technology.

Kyndryl Vital

Kyndryl Vital is a design-led transformation practice that helps enterprises embed experience into technology. Through experience advisory, design, engineering, and delivery, it combines human-centered design, applied AI, and technology integration to shape how infrastructure, platforms, and AI respond. Vital translates brand intent into system behavior across customer, employee, and machine interactions, then builds, secures, and scales those experiences.

• Align Technology Behavior With Brand Purpose
  Embed experience in enterprise technology so interactions, decisions, and AI responses reflect organizational purpose.
• Build And Scale Secure Experiences
  Connect design, engineering, and infrastructure expertise for consistent performance.
• Build Trust Through Consistent Experiences
  Make experience a core business capability that supports consistency, trust, and loyalty.
• Adapt Journeys To Changing Context
  Design journeys that evolve as circumstances change.
• Embed Purpose In Technology Operations
  Translate organizational purpose into the operation of enterprise technology.
• Design Around Measurable Human Outcomes
  Bring experience, business, and technology expertise together around human needs.
• Personalize Experiences With Applied AI
  Apply AI to personalize experiences as needs evolve.
• Adapt Systems To Evolving Needs
  Help systems respond to evolving needs.

Kyndryl Collaborative

Kyndryl Collaborative is a global delivery model and network of innovation hubs where Kyndryl teams work alongside customers to run and transform mission-critical systems. Its delivery centers bring together talent, technology, and alliances, with support spanning consulting through managed services. Customers can use onsite, local, regional, and global delivery strategies, drawing on Kyndryl expertise, data-driven insights, AI and automation, and customized Kyndryl and partner capabilities.

Category: Managed IT Services

• Accelerate Mission-Critical Transformation
  Work alongside Kyndryl teams to run and transform mission-critical systems.
• Coordinate Services From Planning Through Operations
  Access support across the service lifecycle.
• Match Delivery To Operational And Location Needs
  Select delivery based on operational, location, and regulatory requirements.
• Apply Experienced Mission-Critical Expertise
  Draw on experienced teams to operate complex IT environments.
• Enable Faster, More Efficient Customer Outcomes
  Use combined people, technology, and alliances to support customer outcomes.
• Apply AI And Automation Capabilities
  Use AI and automation capabilities in service delivery.
• Use Data-Driven Insights
  Leverage insights in service delivery.
• Combine Customized Kyndryl And Partner Capabilities
  Bring together Kyndryl and partner capabilities for customer delivery.

AI and Data Services

Kyndryl’s AI and data services help organizations address data management and AI challenges with integrated solutions for the enterprise data estate. Services include AI and generative AI, data modernization, modern data architectures, scalable analytics, data platform management, workflow automation, and responsible AI practices. They help transform data into actionable insights and support decision-making, customer experiences, operational efficiency, and innovation.

• Apply AI To Business Challenges
  Use AI services to address enterprise challenges and support transformation.
• Modernize Enterprise Data Foundations
  Modernize data estates and architectures to support analytics and transformation.
• Scale Analytics Across The Enterprise
  Transform enterprise data into actionable insights.
• Automate Business Workflows
  Apply AI and data to automate workflows.
• Apply Responsible AI Practices
  Include responsible AI practices in AI and data transformation.
• Improve Business Decision-Making
  Use data insights to support business decisions.
• Increase Operational Efficiency
  Use modernization, AI, and automation to support more efficient operations.
• Accelerate Innovation At Scale
  Build on data foundations and analytics to support innovation.
• Manage Data Platforms
  Manage data platforms as part of enterprise data transformation.
• Enhance Customer Experiences
  Use data and AI services to support better customer experiences.

Application Services

Kyndryl Application Services help organizations modernize, migrate, develop, manage, and optimize critical business applications across hybrid, multicloud, and distributed environments. The portfolio includes application modernization, development, management, and SAP and Oracle application services. Agentic AI-enabled workflows, automation, security, and governance support continuous modernization across the application lifecycle.

• Modernize Application Portfolios
  Apply AI-driven modernization across application portfolios.
• Manage Critical Applications
  Manage critical applications and accelerate outcomes.
• Automate Application Lifecycle Activities
  Automate lifecycle activities while integrating with teams and governance.
• Manage Applications Across Environments
  Manage applications across distributed and cloud environments.
• Embed Security And Digital Trust
  Build security, compliance, and governance into applications.
• Develop Secure Intelligent Applications
  Deliver applications that support innovation and user experience.
• Advance SAP Cloud ERP Transformations
  Address SAP cloud ERP transformation challenges.
• Improve Application Performance
  Support better application performance across the lifecycle.
• Strengthen Application Resilience
  Strengthen critical application resilience.
• Reduce Costs And Increase Agility
  Use Oracle services focused on cost reduction and agility.
• Build A Hybrid Human-AI Team
  Combine human experts and AI agents through workforce transformation.

Kyndryl Cloud Services

Kyndryl Cloud Services help organizations manage hybrid multicloud environments and focus on innovation. Services include cloud consulting, migration, modernization, public and private cloud services, private cloud infrastructure as a service, modern operations, and managed cloud services. Automation, intelligent monitoring, and 24x7 support help streamline operations and support cloud transformation.

• Manage Hybrid Multicloud Environments
  Simplify operations across complex hybrid multicloud environments.
• Manage Cloud Operations
  Use managed services to support cloud operations.
• Move Workloads To Cloud
  Migrate workloads as part of cloud transformation.
• Modernize Cloud Applications
  Modernize applications and infrastructure to support cloud operations.
• Strengthen Security And Scale
  Support stronger security and improved scalability.
• Plan Cloud Transformation
  Guide cloud transformation based on organizational needs.
• Use Private Cloud Infrastructure
  Access private cloud infrastructure as a service.
• Choose Public Or Private Cloud
  Select cloud services suited to organizational needs.

Kyndryl Cloud Uplift

Kyndryl Cloud Uplift, formerly Skytap, provides services to modernize, migrate, manage, and operate IBM Power workloads on Microsoft Azure. It supports IBM i, AIX, Linux, and x86 workloads, which can run in Azure without rewriting or refactoring.

• Run Workloads Without Refactoring
  Run supported workloads in Azure without rewriting or refactoring them.
• Move IBM Power Workloads To Azure
  Migrate IBM Power workloads to Microsoft Azure.
• Run IBM I, AIX, Linux, And X86 Workloads
  Run supported workloads in Azure.
• Manage And Operate Azure Workloads
  Manage and operate workloads on Microsoft Azure.

Digital Workplace Services

Kyndryl Digital Workplace Services help organizations create secure, connected workplaces for employees across remote, virtual, and physical environments. Services combine endpoint management, employee digital services and support, modern collaboration, and workplace consulting. An experience-led, measurable, data-driven approach integrates applications and data, simplifies workflows, and improves employee engagement. AI, analytics, and automation support proactive issue resolution and efficient operations.

• Enable Secure Work Across Environments
  Support employees working remotely and across workplace environments.
• Manage Workplace Endpoints
  Manage employee devices across workplace IT touchpoints.
• Support Employees At IT Touchpoints
  Provide support across employee IT touchpoints.
• Promote Employee Collaboration
  Help employees collaborate across workplace environments.
• Measure And Improve Employee Experience
  Identify and improve workplace experiences using measurements across employee IT touchpoints.
• Automate Operations And Resolve Issues Proactively
  Apply AI and automation to workplace operations and issue resolution.
• Integrate Applications And Simplify Workflows
  Connect existing applications and data to simplify workflows.
• Provide Virtual Desktops
  Offer desktop virtualization services.
• Develop Employee-Focused Workplaces
  Use consulting to support an employee-focused digital workplace.

Kyndryl Mainframe Services

Kyndryl Mainframe Services help organizations run, manage, transform, and optimize mission-critical applications in IBM Z and IBM i environments. Services include AI-enabled mainframe modernization, application management, managed infrastructure, and hyperscaler integration. They support continuous modernization and connect mainframe applications across hybrid cloud environments.

• Modernize Core Mainframe Environments
  Modernize IBM Z and IBM i infrastructure and applications to support adaptation and innovation.
• Manage Mainframe Infrastructure
  Run and manage mainframe environments.
• Manage Mission-Critical Applications
  Manage applications while supporting ongoing transformation and optimization.
• Connect Mainframes Across Hybrid Clouds
  Integrate mainframe applications with hybrid cloud environments.
• Optimize Mainframe Value And Performance
  Optimize mainframe environments and applications.

Kyndryl Network and Edge Services

Kyndryl Network and Edge Services help organizations build secure, high-performing digital foundations for distributed applications, data, and users. Services span managed networks, WAN and campus LAN, private LTE and 5G, data center networking, and network modernization. They support hybrid multicloud environments with 5G-enabled edge and software-defined networking, AI-powered observability, Zero Trust security, and intelligent automation.

• Connect Edge And Private Networks
  Use 5G-enabled edge and private network services.
• Adapt Networks Across The Enterprise
  Apply software-defined networking across enterprise environments.
• Connect Devices And Cloud Applications
  Bring device integration, application delivery, and network services together.
• Integrate And Manage Hybrid Networks
  Manage networks across hybrid cloud.
• Manage Enterprise Network Environments
  Use managed services to operate enterprise networks.
• Modernize Network Foundations
  Prepare networks for hybrid multicloud, 5G edge, and software-defined networking.
• Build Programmable Network Solutions
  Use programmable networking to develop end-to-end environments.
• Optimize Networks With AI Insights
  Apply AI insights and automation across network environments.
• Secure Network Environments
  Apply Zero Trust security to distributed connectivity.
• Deliver Resilient Application Connectivity
  Support resilient connectivity across core-to-edge environments.
• Connect Distributed Locations
  Connect distributed applications, data, and users.
• Connect Data Center Environments
  Support applications and data across core-to-edge environments.
• Support Campus Connectivity
  Provide campus connectivity as part of an enterprise network offering.

Sovereignty services

Kyndryl’s Sovereignty services provide built-in sovereignty to help organizations scale innovation with greater speed and agility and less risk.

• Scale Innovation With Less Risk
  Built-in sovereignty supports faster, more agile innovation while reducing risk.

Experience Management as a Service

Experience Management as a Service measures services by assessing the quality and value of the experiences they provide to employees and end customers.

• Measure Service Quality Through Experience
  Evaluate service quality and value through employee and end-customer experience.

Policy as code

Kyndryl Policy as Code translates business rules, compliance requirements, and operational policies into machine-readable guardrails for AI agents. These guardrails help agents act within approved boundaries and enforce enterprise policy at the point of action, including across multi-vendor environments. The approach supports oversight and traceability while helping reduce operational risk in regulatory workflows.

• Translate Rules Into Agent Guardrails
  Convert relevant rules and constraints into guardrails so AI agents can act within approved boundaries.
• Enforce Policies Across The Estate
  Apply enterprise policy consistently across a multi-vendor estate.
• Track Agent Actions And Reasons
  Keep records of agent actions and their reasons.