Intelligent Technical Solutions

Keep technology available and supported while reducing disruptions and giving your team more time to focus on business priorities.

Strengthen your internal IT team with added expertise, capacity, tools, and support so it can handle daily needs and focus on strategic initiatives.

Reduce security gaps and respond to threats with continuous monitoring, expert guidance, incident support, and testing that shows where defenses need attention.

Helps organizations identify applicable requirements, prioritize and close compliance gaps, and maintain controls and evidence for audits as rules change.

Help your organization see and manage AI use, equip teams with sanctioned AI tools, and scale AI adoption with controls aligned to your policies.

Move business systems to the cloud to support secure access, remote collaboration, easier scaling, and lower hardware maintenance costs.

Turn existing business data into timely, actionable reports and insights that help teams make informed decisions, track performance, and reduce manual reporting work.

Keep business calls connected, route callers to the right people, and support communication from internet-connected devices.

Get secure, consistent business connectivity with scalable bandwidth and failover options to help reduce downtime and keep operations moving.

Managed IT Services

ITS manages and supports business technology through ongoing services designed to keep systems efficient, secure, and available. Depending on the plan, support includes a 24/7 help desk, emergency response, network and infrastructure monitoring, patching, endpoint protection, backup and disaster recovery, vendor management, and strategic IT planning. ITS documents the environment and deploys monitoring and security tools during onboarding, then provides continued support from a dedicated team. Local engineers can also provide onsite work. Managed IT plans include help desk support, Network Operations Center monitoring and maintenance, and vCIO strategy services. Backup and disaster recovery support includes protected copies, restore testing, and recovery planning.

Category: Managed IT Services

• Get Help Around The Clock
  Reach technicians day or night, get urgent requests routed promptly, and receive remote or onsite support with requests tracked through resolution.
• Strengthen Protection Across Your Environment
  Security measures help protect endpoints, accounts, email, and networks. The Secure plan adds security monitoring and response capabilities, including threat hunting, intrusion detection, and managed detection and response.
• Catch Issues Before They Disrupt Work
  Continuous monitoring, alert review, and planned maintenance help identify and address infrastructure issues before they become outages.
• Keep IT Systems Under Control
  Managed oversight and documented assets help businesses maintain visibility into their technology environment and keep essential systems organized and supported.
• Prepare To Restore Data And Systems
  Protected copies, backup monitoring, restore testing, and documented recovery priorities help businesses prepare to restore data and systems after an incident.
• Align IT Plans With Business Goals
  Use technology assessments, roadmaps, spending forecasts, and regular strategy reviews to plan IT priorities and communicate risk in business terms. vCIO services are included in managed IT plans without a separate retainer.
• Keep Requests Owned Until They Close
  Impact-based triage and ticket ownership help direct urgent issues promptly and keep requests tracked through team handoffs and resolution.
• Verify Backups And Test Restores
  Backup checks and restore tests help identify failed jobs and confirm that data can be recovered when needed.
• Set Recovery Priorities With Your Team
  Agreed recovery priorities, acceptable data loss, and downtime targets help shape a recovery plan around the business's needs.
• Prepare For Compliance Reviews
  Get help identifying IT-related gaps, implementing controls, and preparing documentation for audits and assessments against supported requirements.
• Manage Vendor Renewals
  Track agreements and renewal dates, review vendor deliverables, and handle conversations before contracts automatically renew.
• Transition Into Managed Support
  A structured onboarding process documents the environment and deploys monitoring and security tools before ongoing services begin.
• Coordinate Technology Vendors
  Vendor oversight and renewal tracking can reduce the need to coordinate separately with multiple technology providers.
• Plan IT Costs More Predictably
  A monthly per-user pricing structure can help businesses plan IT spending, with costs based on service level and environment.
• Reduce Recurring Support Issues
  Standard processes and issue reporting help identify and reduce repeat technical problems that interrupt employees' work.

Co-managed IT

Co-managed IT is a long-term partnership between an organization’s internal IT team and ITS. It adds technical expertise, capacity, IT management, and automation tools without replacing internal staff. ITS can help with strategic planning, special projects, escalations, proactive support, after-hours coverage, and cybersecurity. Support is tailored to the organization’s needs, and the workforce can expand or contract as needed without a long-term contract.

Category: Managed IT Services

• Extend Your IT Team
  Add IT capacity and specialist skills alongside existing staff without replacing the internal team or hiring a large department.
• Resolve Issues With Expert Backup
  Give internal IT staff an escalation resource and added support for difficult issues while helping address problems proactively.
• Cover IT Needs Around The Clock
  Extend support beyond the internal team’s availability with offsite assistance for after-hours needs and unexpected incidents.
• Strengthen Cybersecurity Defenses
  Get specialist help implementing security measures and monitoring that can reduce organizational risk and support the internal team.
• Align IT With Business Goals
  Work with ITS experts to plan technology investments and infrastructure changes in line with business goals.
• Move IT Projects Forward
  Get specialist capacity for projects and technology changes that might otherwise be delayed or lack the required expertise.
• Automate And Monitor IT Operations
  Use IT management tools to monitor systems, improve visibility, and help the internal team prioritize and resolve employee issues.
• Train Users To Protect IT
  Help employees recognize security risks and follow controls designed to protect the organization’s network and data.
• Streamline Employee IT Support
  Give employees a way to submit support requests and help the IT team manage and resolve tickets.
• Develop Your Internal IT Team
  Give internal staff guidance and mentorship that supports their development and helps them take on more proactive, strategic work.
• Support Backups And Infrastructure
  Get assistance with backup needs, hardware maintenance, and infrastructure tasks that may exceed the internal team’s capacity.
• Scale Support As Needs Change
  Adjust added support capacity as business needs change without a long-term contract.

Cybersecurity Services

Intelligent Technical Solutions provides cybersecurity services through executive advisory, defensive security, and offensive testing teams. The Gold Team delivers vCISO leadership, risk assessments, and compliance readiness; the Blue Team operates a 24/7 security operations center that monitors, investigates, contains, and responds to threats; and the Red Team conducts penetration testing to identify exposures. Services also include endpoint detection and response, ransomware protection, vulnerability management, email and network security, multifactor authentication, threat intelligence, security awareness training, incident response, and dark web monitoring. ITS offers incident response retainers and reactive breach response, ongoing security awareness programs, and penetration testing as a service. The SOC can work with supported tools already in place, while security specialists turn findings into practical plans and protection.

• Monitor And Investigate Threats Around The Clock
  Continuous analyst-led monitoring helps identify and investigate suspicious activity after hours as well as during the workday, supporting faster action when a credible threat appears.
• Reveal Real-World Attack Paths
  See how weaknesses can be combined and how far an attacker could get, with testing scope and rules agreed before testing begins.
• Detect And Contain Endpoint Threats
  Continuous endpoint oversight and analyst response help surface suspicious activity, assess its scope, isolate affected devices when supported, and guide remediation.
• Prepare For And Respond To Incidents
  Establish response support and documented procedures before an incident, then coordinate containment and recovery using defined roles, escalation paths, and communication plans.
• Contain Breaches And Guide Recovery
  Use established procedures to limit an incident’s spread, prioritize system recovery, and address vulnerabilities identified during response.
• Find Application And API Flaws
  Identify weaknesses in web, mobile, and API security that could expose data or undermine access controls.
• Expose Cloud Misconfigurations
  Find identity, configuration, and exposure issues in cloud environments that attackers could exploit to reach critical data.
• Trace Network Attack Paths
  Understand whether an intruder could move from an initial foothold through internal systems or cross network boundaries.
• Find Weaknesses In AI Systems
  Identify risks in chatbots, copilots, agents, connected data sources, and AI-enabled attack methods.
• Test Changes And Verify Fixes
  Keep testing aligned with environmental changes, receive prioritized findings and remediation guidance, and retest to confirm whether fixes addressed identified issues.
• Prioritize Risks And Plan Security Improvements
  Risk assessments and executive guidance help organizations understand which gaps need attention first and turn findings into a security plan.
• Build Security Habits And Test Responses
  Ongoing lessons and realistic phishing simulations help employees recognize and report security risks, while program administration and reminders support participation.
• Provide Dated Training Evidence
  Exportable completion records and program reporting help organizations document training activity and respond to compliance and insurance review needs.
• Keep Supported Security Tools In Use
  Connect existing security tools to SOC monitoring and investigation, reducing the need to replace a supported technology stack to receive managed security coverage.
• Document Actions And Support Future Reviews
  Receive records of findings, response actions, and recovery steps, along with recommendations that can support reporting, insurance claims, internal review, and future planning.
• Test Human And Process Defenses
  See how staff and procedures respond to realistic email, phone, text, and in-person social engineering attempts.
• Assess Connected Devices And OT
  Identify security weaknesses across connected devices, operational technology, and physical access points while accounting for production schedules.
• Prepare Controls And Documentation For Audits
  Guidance on requirements, control gaps, remediation, and documentation helps organizations work toward audit and compliance readiness.
• Identify And Prioritize Vulnerabilities
  Identify exposures and focus remediation on risks that merit attention, with coverage depending on the selected service configuration.
• Prepare For Ransomware Threats
  Ransomware-focused security support addresses preparation, detection, response, and recovery to help organizations manage attack risks and disruption.
• Monitor Email And Network Security Risks
  Supported email and network security capabilities extend monitoring across communications and infrastructure, with coverage determined by the tools and service configuration.
• Strengthen Account Access With MFA
  Multi-factor authentication adds an account access-control measure, and enrollment checks can support response to exposed credentials when included in the package.
• Use Threat Intelligence To Guide Investigations
  Threat intelligence provides context for suspicious activity and emerging risks, helping analysts guide investigations and assess potential threats.
• Find And Act On Exposed Credentials
  Monitoring can surface identified credential exposures so teams can review affected accounts and take supported response actions.

IT Compliance Consulting & Readiness Services

ITS provides expert guidance and technical support to help organizations identify which compliance requirements apply, assess gaps, plan remediation, implement and operate controls, and prepare for audits and assessments. The service supports frameworks and regulations including HIPAA, CMMC, FTC Safeguards, SOC 2, PCI DSS, FINRA, NIST, ISO 27001, and other industry-specific requirements. Support can include vCISO leadership, policies and plans, risk management, evidence maintenance, and ongoing guidance as requirements change.

• Identify And Prioritize Compliance Gaps
  Understand which framework requirements are met, what remains to be addressed, and which gaps should be prioritized.
• Implement And Operate Required Controls
  Put applicable security practices into operation and maintain them as part of the compliance program.
• Map Your Obligations To Frameworks
  Clarify which requirements apply to your organization and how your current environment aligns with them.
• Turn Findings Into An Actionable Roadmap
  Use assessment findings to plan remediation in a prioritized order, with work and costs grounded in identified gaps.
• Maintain Current, Mapped Evidence
  Keep documentation organized against requirements so evidence is available when an auditor, customer, insurer, or regulator requests it.
• Prepare And Support Your Audit
  Get help preparing documentation and evidence and responding to auditor questions while the independent assessor or CPA firm conducts the examination.
• Extend Security Leadership And Oversight
  Access executive-level security guidance and program support, whether your organization needs a fractional CISO or additional capacity for its existing security leader.
• Adapt Your Program As Requirements Change
  Receive continuing guidance to adjust compliance work as regulatory demands and information security practices evolve.

SecureAI

SecureAI combines AI governance with a managed AI platform to help organizations understand existing AI use, establish policies and controls, and enable employees to use AI across the company. Its four-stage journey covers visibility, platform rollout, workflow implementation, and AI agents. Offerings include AI-use discovery and executive reporting, an Acceptable Use Policy, ITS SecureAI Chat with company-wide training, model and connector controls, usage budgets and reporting, custom AI workflows, and governed agents connected to business systems.

• Reveal AI Use Across Your Organization
  Identify AI tools and usage across users, teams, and devices so leaders can understand current adoption and decide what to address next.
• Equip Teams With Approved AI
  Deploy a centralized AI platform across the company so employees can access a sanctioned option for everyday work.
• Identify AI-Related Data Exposure
  Give leadership a clearer picture of potential AI-related exposure, including data leaving the environment and account or browser-extension security details.
• Control Approved Models And Connectors
  Configure model and connector allowlists to match organizational policy and define which options are permitted.
• Connect Governed Agents To Business Systems
  Deploy agents for defined work through protected connections to organizational systems, with ongoing governance, monitoring, policy refinement, and strategic planning.
• Set Clear Rules For AI Use
  Establish and communicate organization-specific AI-use expectations through a policy drafted for the business and rolled out to employees.
• Train And Equip The Whole Team
  Provide company-wide AI literacy training and track completion as part of the rollout.
• Manage AI Budgets And Track Usage
  Set credit-based budgets for individual users and groups, then review adoption and usage by person and team.
• Build AI Workflows Around Business Needs
  Identify and prioritize AI opportunities across departments, prepare data, and implement custom workflows around existing systems and agreed use cases.
• Consolidate AI Subscriptions Under One Contract
  Bring scattered AI subscriptions together under a single contract the organization controls.

Cloud Services

ITS plans, migrates, manages, and supports cloud workloads on Microsoft Azure, Amazon Web Services, and Microsoft 365. The service covers virtual infrastructure and data storage, with support for the people using these systems. ITS assesses existing environments and moves data, applications, and systems to the cloud in stages, then handles infrastructure and software upkeep. Cloud services enable secure access to business files and systems and support remote collaboration, scalability, and reduced hardware maintenance costs.

• Move Systems To The Cloud
  A staged migration helps businesses transition existing data, applications, and systems to cloud environments.
• Manage Cloud Infrastructure
  ITS handles cloud infrastructure and software upkeep so businesses can focus on company growth.
• Support Key Cloud Platforms
  Businesses can receive cloud workload and administration support across Microsoft Azure, Amazon Web Services, and Microsoft 365.
• Store Data On Protected Servers
  Protected, geo-redundant virtual servers support secure access to business files and systems.
• Enable Secure Work From Anywhere
  Teams can access business files and systems and collaborate from different locations using internet-connected devices.
• Scale Licenses And Applications
  Expanding license counts and applications gives businesses a way to adjust cloud resources as their needs change.
• Reduce Hardware Maintenance Costs
  Moving workloads to the cloud can help businesses save on hardware purchase and maintenance costs.

Data Analytics

ITS Data Analytics prepares and analyzes data from existing business applications, databases, cloud sources, and networks to create automated reports and dashboards. Using Microsoft Power BI, the service helps teams visualize information, measure KPIs, track progress toward goals, and uncover business trends and opportunities. Data processing and scrubbing can reduce redundancies, errors, and guesswork, while real-time updates give users timely information for decision-making. Data is connected to the Power BI reporting environment with client consent, and communication is fully encrypted.

• Automate Reporting And Dashboards
  Reduce time spent manually creating reports and give teams a clear, accessible view of business information.
• Reveal Trends And Opportunities
  Make existing business information more useful by preparing and analyzing it for reporting and insight.
• Visualize Data From Existing Systems
  View information from existing applications and databases in an easy-to-read format, including when current software cannot produce the reports a business needs.
• Access Timely Business Information
  Use updated information to support timely decisions instead of relying on reports that may already be out of date.
• Reduce Errors And Redundancies
  Improve the usefulness of reporting by processing data to reduce errors and redundancies while leaving source data unchanged.
• Focus Reports On Decisions
  Help teams concentrate on information relevant to decisions instead of being overwhelmed by unnecessary reporting.
• Control And Protect Data Access
  Require client consent to establish the reporting connection and encrypt communications to protect data as it is transferred.
• Track KPIs And Progress
  Give teams a way to measure key metrics and see progress toward business goals.

VoIP and business phone systems

ITS provides cloud-based VoIP and business phone systems, managed alongside the network and connectivity they depend on. Businesses can keep their phone numbers, run calls from internet-connected devices, and route calls to the right staff. Systems can include call history, call recording and archiving, and rollover to employee cell phones when phone lines are down. VoIP can be provided through a physical receiver or software and can support video conferencing and mobile device integration.

Category: Business VoIP Services

• Make Calls Over The Internet
  Use an internet connection for business phone calls through a hosted VoIP service tailored to the organization.
• Route Calls To The Right Staff
  Direct callers to the appropriate people or departments, such as routing service calls to an adviser and sales calls to the right desk.
• Run Calls From Connected Devices
  Use internet-connected devices to run business calls, with options that include a physical receiver or software and mobile device integration.
• Forward Calls To Employee Cell Phones
  Keep calls to the main number reaching employees by forwarding them to designated cell phones when phone lines are down.
• Record And Archive Client Calls
  Record and archive calls so financial practices can retain client conversations as part of the business file.
• Manage Phones And Their Circuit Together
  Have one provider manage and support both the business phones and the network circuit they rely on.
• Keep Your Existing Business Numbers
  Retain existing business phone numbers while using the phone system, helping maintain continuity for callers.
• Keep Call History With Calls
  Attach call history to calls, giving automotive businesses a record associated with customer communications.
• Support Video Conferences
  Use the phone system for video conferencing, including conferences that support business and client collaboration.

Business Internet

ITS provides business internet connectivity through DSL, coaxial, and fiber services. The service offers scalable, secure, consistent bandwidth and nationwide availability. Connectivity and failover options support businesses that need reliable access at offices, construction sites, and other locations, including sites without existing infrastructure.

• Maintain Secure, Consistent Bandwidth
  Get the secure, consistent bandwidth the service describes as necessary for businesses to operate efficiently.
• Keep Connectivity Available With Failover
  Failover helps maintain connectivity when a primary link is unavailable, supporting offices and sites that depend on network access.
• Choose The Connection That Fits
  Select from DSL, coaxial, and fiber service options to meet your business connectivity needs.
• Scale Bandwidth To Business Needs
  Adjust connectivity to business requirements, including the movement of large datasets to partners or sequencing providers.
• Connect Sites Without Existing Infrastructure
  The service provides connectivity for construction sites that do not have existing infrastructure.
• Reduce Connectivity-Related Downtime
  More reliable business connectivity can help reduce downtime and keep business operations moving.
• Access Nationwide Internet Service
  ITS describes its DSL, coaxial, and fiber business internet service as available nationwide.
• Improve Connection Quality
  Improved connection quality helps businesses maintain the connectivity needed to operate efficiently.