Intermedia Unclaimed

Unified Communications Platform Integrating Voice, Video, and Collaboration Tools.

Enhance customer interactions with AI-driven insights and efficient omni-channel communication.

Securely Manage, Share, And Collaborate On Files Across Teams.

Enhance customer satisfaction with accessible toll-free numbers.

Streamline voice communications and reduce costs with Intermedia's SIP trunking service.

Empowers businesses with essential productivity tools for collaboration and efficiency.

Enhance productivity with AI-driven insights and assistance.

Safeguard your Microsoft 365 data with reliable backup and recovery solutions.

Secure and reliable email hosting for seamless business communications.

Protect your email data seamlessly and ensure business continuity with Outlook Backup.

Defend Against Email-Borne Threats Effectively.

Secure Your Emails With Robust Encryption.

Empower Your Communication With Integrated AI Solutions.

Enhance efficiency and customer experience with an AI-driven receptionist.

Integrates Microsoft Teams with Intermedia's solutions for enhanced collaboration.

Ensures secure data retention and eDiscovery compliance for businesses.

Enhance productivity by connecting different applications seamlessly.

Enable custom integrations with a comprehensive API platform.

Growth Oriented Small Businesses

Small businesses seeking a secure, integrated cloud communications platform.

Technology Channel Partners

Technology partners delivering IT solutions to SMBs needing integration and security.

Compliance And Security Focused SMBs

SMBs in regulated industries needing data protection and eDiscovery.

Contact Center And Customer Experience Leaders

SMBs aiming to optimize customer interactions across channels.

Capabilities that provide cloud-hosted voice, video, team chat, and collaboration with PBX, SIP trunking, toll-free calling, and platform integrations for small and distributed businesses.

Omni-channel customer engagement and agent enablement that include intelligent routing, real-time AI assistance, interaction analytics, and supervisor tools to improve contact center performance.

Backup, archival, and restore capabilities for SaaS and mailbox data that ensure business continuity, fast recovery, and scalable retention for compliance and operational resilience.

Email-focused defenses and compliance functions including threat detection, enforced encryption, data loss prevention, eDiscovery, and retention to protect sensitive communications.

APIs and integration capabilities that enable developers and partners to extend communications, embed workflows, and connect Intermedia services with third-party apps and automation platforms.

Intermedia Unite

Intermedia Unite is a cloud-based unified communications platform that combines voice and video communications, team chat and messaging, file management, company messaging, toll-free numbers, and SIP trunking, with AI-powered capabilities and integrations. It provides a single, secure solution for small businesses and partners to connect and collaborate from anywhere.

• Consolidate Communication Channels
  Unified voice services allow for seamless communication management, enhancing operational efficiency.
• Enable Cost-Effective Voice Solutions
  Utilize SIP trunking to optimize voice services and reduce telecommunication costs.
• Leverage AI for Enhanced Services
  Utilize AI tools to analyze interactions and improve communication efficiency.
• Enhance Team Communication
  Facilitates effortless communication across the organization, ensuring that every team member stays informed and connected.
• Securely Share Files
  Streamline collaboration and document sharing across teams with secure file storage solutions.
• Facilitate Real-Time Collaboration
  Enhances team interaction and collaboration through streamlined chat and messaging features.
• Enhance Remote Collaboration
  Facilitates effective virtual meetings, improving connectivity in remote work environments.
• Improve Customer Engagement
  Offer easy-to-reach toll-free numbers to enhance customer service and accessibility.

Intermedia Contact Center

Intermedia Contact Center is a customer experience solution offering omni-channel routing, intelligent routing, AI agent assist, AI supervisor assist, AI interaction insights, AI agent evaluator, and reporting and analytics to optimize customer interactions across channels.

• Handle Interactions Efficiently
  Ensures that customer inquiries are directed to the best-suited representatives.
• Support Agents During Interactions
  Provides real-time assistance to agents, enhancing their efficiency and effectiveness during customer interactions.
• Provide Interaction Analysis
  Offers valuable insights through AI-generated summaries, enabling better understanding of customer interactions.
• Route Interactions Across Channels
  Facilitates seamless communication across various channels, enhancing the customer experience.
• Track Performance Metrics
  Equips managers to analyze outcomes to improve service delivery.
• Evaluate Agent Performance
  Utilizes AI to assess agent performance, facilitating continuous improvement and training opportunities.
• Guide Supervisors In Real-Time
  Provides supervisors with AI-driven insights for real-time support during interactions.

SecuriSync

File management via SecuriSync provides secure storage, sharing, and collaboration across teams.

• Protect Sensitive Data
  Ensures that files are stored securely, utilizing advanced encryption methods.
• Easily Share Files
  Effortlessly share documents while maintaining strict control over access permissions.
• Ensure Data Safety
  Safeguard critical files against unforeseen events.
• Collaborate In Real-Time
  Work together seamlessly with teammates on shared documents.
• Track Changes Effectively
  Keeps an organized history of file versions.

Toll-Free Calling

Toll-free calling service enabling toll-free numbers for customer calls.

• Offer Free Calls to Customers
  Remove the cost barrier for customers.
• Manage Calls Effectively
  Direct calls based on time, location, or availability.
• Establish Toll-Free Numbers Easily
  Experience a simple setup process.
• Gain Insights Through Reports
  Monitor usage patterns and customer interactions.
• Enhance Business Credibility
  Create a professional presence that instills trust.

SIP Trunking

SIP trunking service for voice connectivity.

• Reduces Call Costs
  Utilize your current internet connection to minimize expenses.
• Enables Flexible Scaling
  Quickly adapt your communication capacity.
• Delivers Reliable Connectivity
  Leverage a robust and secure infrastructure.
• Seamlessly Integrates
  Connect your existing VoIP systems with minimal hassle.
• Offers Advanced Calling Features
  Utilize enhanced functionalities that improve productivity.

Microsoft 365

Microsoft 365 suite of productivity apps offered as part of Intermedia’s productivity solutions.

• Enhance Team Collaboration
  Facilitates seamless collaboration among team members.
• Access Files Anywhere
  Enables users to access files from any device.
• Secure Email Communication
  Protects sensitive information through built-in encryption.
• Stay Up-to-Date
  Keeps users equipped with the most current tools.
• Streamline Workflows
  Facilitates streamlined processes across different tools.
• Get Help When Needed
  Provides peace of mind through responsive support.

Copilot

Copilot is an AI-powered assistant integrated into Intermedia’s platform to augment productivity.

• Utilize AI Insights
  Enables users to make better decisions quickly.
• Integrate With Existing Tools
  Ensures that users can leverage Copilot alongside other tools.
• Automate Tasks
  Streamlines workflow by handling routine operations automatically.
• Manage Documents Efficiently
  Users can quickly locate and collaborate on documents.

Backup for Microsoft 365

Backup for Microsoft 365 provides backup and recovery for Microsoft 365 data including emails and files.

• Ensure Total Data Security
  Provides peace of mind by securely backing up crucial data.
• Streamline Data Restoration
  Minimizes downtime by enabling rapid recovery.
• Achieve Regulatory Compliance
  Helps businesses meet data privacy and protection standards.
• Simplify Backup Management
  Allows users to easily navigate through settings.

Exchange Email

Exchange email hosting service helping businesses streamline their communications through a secure platform.

• Facilitates Easy Collaboration
  Exchange Email provides a robust infrastructure for easy collaboration.
• Safeguards Against Threats
  Extensive protection against spam and phishing attacks.
• Protects Sensitive Information
  With email encryption and advanced threat monitoring.
• Streamlines Email Management
  Manage email, calendar, and tasks in a single interface.
• Ensures Data Recovery
  Regular automated backups protect emails.

Outlook Backup

Outlook Backup offers a reliable solution to protect and restore mailbox data.

• Protects Your Email Data
  With robust backup technology, Outlook Backup ensures critical mailbox data is securely stored.
• Restores Quickly
  Users can quickly restore lost emails.
• Access from Anywhere
  Offers flexibility and ease of use.
• Automates Data Protection
  Eliminates the risk of forgetting to back up.

Email Protection

Email protection to defend against email-borne threats.

• Detects And Mitigates Threats
  Protects your organization from various email-borne threats.
• Prevents Information Leaks
  Helps maintain compliance.
• Encrypts Sensitive Emails
  Securely encrypting emails protects sensitive data.
• Customizes Security Measures
  Facilitates alignment with industry regulations.
• Simplifies Management
  Allows administrators to set policies without hassle.

Email Encryption

Email encryption to secure messages in transit and at rest.

• Safeguard Sensitive Data
  Provides an added layer of security for confidential communications.
• Automate Encryption
  Streamlines processes by applying encryption based on customizable rules.
• Ensure Legal Compliance
  Assists organizations in adhering to industry regulations.
• Easy Implementation
  Allows for quick deployment without disrupting workflows.

Intermedia AI

Intermedia AI platform providing AI capabilities across Intermedia products.

• Enhance Customer Understanding
  Utilize data from AI-driven interactions to identify trends.
• Improve Agent Efficiency
  Provide agents with AI-generated suggestions.
• Facilitate Performance Management
  Enhance operational oversight with AI-driven analytics.
• Streamline Performance Reviews
  Utilize AI to objectively evaluate interactions.

AI Agent | Receptionist

AI receptionist solution to handle front-desk interactions and triage inquiries.

• Streamlines Call Handling
  Reduces wait times and ensures efficient routing.
• Ensures Constant Accessibility
  Frees businesses from time constraints.
• Prioritizes Important Inquiries
  Allows customers to receive faster responses.
• Facilitates Cohesive Workflows
  Maximizes efficiency and minimizes friction.
• Delivers Personalized Interactions
  Enhances customer experience by providing tailored responses.

Intermedia for Teams

Intermedia integration with Microsoft Teams enables streamlined collaboration within the Unite platform.

• Enhances Collaboration
  Leverage Intermedia’s solutions within Microsoft Teams.
• Centralizes Communication
  Engage in conversations via calls and meetings in one place.
• Protects Data
  Helps organizations maintain compliance and protect sensitive data.
• Facilitates Easy Adoption
  Ensures teams quickly adapt to the integrated Microsoft Teams features.

Intermedia Archiving

Intermedia Archiving provides a secure and compliant solution for data retention and eDiscovery.

• Achieves Compliance Standards
  Helps businesses comply with legal obligations.
• Streamlines Data Retrieval
  Enables businesses to quickly access important information.
• Secures Sensitive Information
  Ensures archived data is stored securely.
• Adapts to Business Growth
  Offers a flexible archiving solution that can grow with your company.

Integrations

Integrations with third-party apps to extend Intermedia capabilities.

• Streamlines Business Operations
  Allows connections with applications to enhance workflows.
• Facilitates Custom Development
  Build unique solutions tailored to business requirements.
• Simplifies Management
  Helps users easily connect and manage integrations.
• Enhances Accessibility
  Ensures that users can access and utilize integrations across platforms.

APIs

APIs for developers to build custom integrations with Intermedia services.

• Build Custom Solutions
  Leverage flexible APIs to create tailored integrations.
• Secure Data Handling
  Protect sensitive information while integrating with Intermedia's services.
• Easy Implementation
  Access thorough guides that simplify the integration process.
• Supports Growing Businesses
  Adapt and expand your solutions as business needs evolve.