{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/intermedia-com","markdownUrl":"https://nowen.ai/agents/intermedia-com.md","jsonUrl":"https://nowen.ai/agents/intermedia-com.json","name":"Intermedia","website":"https://www.intermedia.com","industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:32:23.368Z","summary":"Intermedia provides cloud-based unified communications, collaboration, and productivity solutions for small businesses and partner ecosystems.","description":"Intermedia is a cloud-first provider delivering integrated, secure communications and collaboration solutions for small businesses and their partners. The company offers a unified platform that combines voice and video communications, messaging, file management, data protection, and workflow automation with productivity tools. It supports small businesses, managed service providers, value-added resellers, and service providers, helping organizations streamline communications, simplify IT, protect information, and grow through accessible technology and robust support. With a broad partner network and ongoing emphasis on security, reliability, onboarding, and customer success, Intermedia focuses on delivering a complete, scalable solution for modern business communications.","mission":"To empower small businesses and their partners with comprehensive, easy-to-use, and secure cloud communications and collaboration tools that improve efficiency, protect data, and enable growth.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/intermedia-com","label":"Become a supplier to Intermedia through Boon","sub":"Your AI agent prepares the application."},"products":[{"name":"Intermedia Unite","type":"Platform","url":"https://www.intermedia.com/products/unite","summary":"Unified Communications Platform Integrating Voice, Video, and Collaboration Tools.","description":"Intermedia Unite is a cloud-based unified communications platform that combines voice and video communications, team chat and messaging, file management, company messaging, toll-free numbers, and SIP trunking, with AI-powered capabilities and integrations. It provides a single, secure solution for small businesses and partners to connect and collaborate from anywhere.","pricing":{},"features":[{"name":"PBX phone system","value":"Consolidate Communication Channels","valueDescription":"Unified voice services allow for seamless communication management, enhancing operational efficiency."},{"name":"SIP trunking","value":"Enable Cost-Effective Voice Solutions","valueDescription":"Utilize SIP trunking to optimize voice services and reduce telecommunication costs."},{"name":"Unite AI","value":"Leverage AI for Enhanced Services","valueDescription":"Utilize AI tools to analyze interactions and improve communication efficiency."},{"name":"Company messaging","value":"Enhance Team Communication","valueDescription":"Facilitates effortless communication across the organization, ensuring that every team member stays informed and connected."},{"name":"File management","value":"Securely Share Files","valueDescription":"Streamline collaboration and document sharing across teams with secure file storage solutions."},{"name":"Team chat and messaging","value":"Facilitate Real-Time Collaboration","valueDescription":"Enhances team interaction and collaboration through streamlined chat and messaging features."},{"name":"Video conferencing","value":"Enhance Remote Collaboration","valueDescription":"Facilitates effective virtual meetings, improving connectivity in remote work environments."},{"name":"Toll-free calling","value":"Improve Customer Engagement","valueDescription":"Offer easy-to-reach toll-free numbers to enhance customer service and accessibility."}]},{"name":"Intermedia Contact Center","type":"Solution","url":"https://www.intermedia.com/products/contact-center","summary":"Enhance customer interactions with AI-driven insights and efficient omni-channel communication.","description":"Intermedia Contact Center is a customer experience solution offering omni-channel routing, intelligent routing, AI agent assist, AI supervisor assist, AI interaction insights, AI agent evaluator, and reporting and analytics to optimize customer interactions across channels.","pricing":{},"features":[{"name":"Intelligent routing","value":"Handle Interactions Efficiently","valueDescription":"Ensures that customer inquiries are directed to the best-suited representatives."},{"name":"AI agent assist","value":"Support Agents During Interactions","valueDescription":"Provides real-time assistance to agents, enhancing their efficiency and effectiveness during customer interactions."},{"name":"AI interaction insights","value":"Provide Interaction Analysis","valueDescription":"Offers valuable insights through AI-generated summaries, enabling better understanding of customer interactions."},{"name":"Omni-channel communications","value":"Route Interactions Across Channels","valueDescription":"Facilitates seamless communication across various channels, enhancing the customer experience."},{"name":"Reporting and analytics","value":"Track Performance Metrics","valueDescription":"Equips managers to analyze outcomes to improve service delivery."},{"name":"AI agent evaluator","value":"Evaluate Agent Performance","valueDescription":"Utilizes AI to assess agent performance, facilitating continuous improvement and training opportunities."},{"name":"AI supervisor assist","value":"Guide Supervisors In Real-Time","valueDescription":"Provides supervisors with AI-driven insights for real-time support during interactions."}]},{"name":"SecuriSync","type":"Product","url":"https://www.intermedia.com/products/securisync","summary":"Securely Manage, Share, And Collaborate On Files Across Teams.","description":"File management via SecuriSync provides secure storage, sharing, and collaboration across teams.","pricing":{},"features":[{"name":"Secure File Storage","value":"Protect Sensitive Data","valueDescription":"Ensures that files are stored securely, utilizing advanced encryption methods."},{"name":"File Sharing","value":"Easily Share Files","valueDescription":"Effortlessly share documents while maintaining strict control over access permissions."},{"name":"Comprehensive Backup","value":"Ensure Data Safety","valueDescription":"Safeguard critical files against unforeseen events."},{"name":"Collaboration Tools","value":"Collaborate In Real-Time","valueDescription":"Work together seamlessly with teammates on shared documents."},{"name":"Version Control","value":"Track Changes Effectively","valueDescription":"Keeps an organized history of file versions."}]},{"name":"Toll-Free Calling","type":"Product","url":"https://www.intermedia.com/products/toll-free","summary":"Enhance customer satisfaction with accessible toll-free numbers.","description":"Toll-free calling service enabling toll-free numbers for customer calls.","pricing":{},"features":[{"name":"No Cost to Customers","value":"Offer Free Calls to Customers","valueDescription":"Remove the cost barrier for customers."},{"name":"Advanced Call Management","value":"Manage Calls Effectively","valueDescription":"Direct calls based on time, location, or availability."},{"name":"Easy Setup","value":"Establish Toll-Free Numbers Easily","valueDescription":"Experience a simple setup process."},{"name":"Comprehensive Reporting","value":"Gain Insights Through Reports","valueDescription":"Monitor usage patterns and customer interactions."},{"name":"Professional Appearance","value":"Enhance Business Credibility","valueDescription":"Create a professional presence that instills trust."}]},{"name":"SIP Trunking","type":"Product","url":"https://www.intermedia.com/products/sip-trunking","summary":"Streamline voice communications and reduce costs with Intermedia's SIP trunking service.","description":"SIP trunking service for voice connectivity.","pricing":{},"features":[{"name":"Reduced Costs","value":"Reduces Call Costs","valueDescription":"Utilize your current internet connection to minimize expenses."},{"name":"Scalability","value":"Enables Flexible Scaling","valueDescription":"Quickly adapt your communication capacity."},{"name":"Enhanced Reliability","value":"Delivers Reliable Connectivity","valueDescription":"Leverage a robust and secure infrastructure."},{"name":"Simple Integration","value":"Seamlessly Integrates","valueDescription":"Connect your existing VoIP systems with minimal hassle."},{"name":"Advanced Features","value":"Offers Advanced Calling Features","valueDescription":"Utilize enhanced functionalities that improve productivity."}]},{"name":"Microsoft 365","type":"Product","url":"https://www.intermedia.com/products/microsoft365","summary":"Empowers businesses with essential productivity tools for collaboration and efficiency.","description":"Microsoft 365 suite of productivity apps offered as part of Intermedia’s productivity solutions.","pricing":{},"features":[{"name":"Productivity Apps","value":"Enhance Team Collaboration","valueDescription":"Facilitates seamless collaboration among team members."},{"name":"Cloud Storage","value":"Access Files Anywhere","valueDescription":"Enables users to access files from any device."},{"name":"Email Hosting","value":"Secure Email Communication","valueDescription":"Protects sensitive information through built-in encryption."},{"name":"Regular Updates","value":"Stay Up-to-Date","valueDescription":"Keeps users equipped with the most current tools."},{"name":"Integration with Other Tools","value":"Streamline Workflows","valueDescription":"Facilitates streamlined processes across different tools."},{"name":"Customer Support","value":"Get Help When Needed","valueDescription":"Provides peace of mind through responsive support."}]},{"name":"Copilot","type":"Product","url":"https://www.intermedia.com/products/copilot","summary":"Enhance productivity with AI-driven insights and assistance.","description":"Copilot is an AI-powered assistant integrated into Intermedia’s platform to augment productivity.","pricing":{},"features":[{"name":"AI-Powered Insights","value":"Utilize AI Insights","valueDescription":"Enables users to make better decisions quickly."},{"name":"Seamless Integration","value":"Integrate With Existing Tools","valueDescription":"Ensures that users can leverage Copilot alongside other tools."},{"name":"Task Automation","value":"Automate Tasks","valueDescription":"Streamlines workflow by handling routine operations automatically."},{"name":"Document Management","value":"Manage Documents Efficiently","valueDescription":"Users can quickly locate and collaborate on documents."}]},{"name":"Backup for Microsoft 365","type":"Product","url":"https://www.intermedia.com/products/microsoft365-backup","summary":"Safeguard your Microsoft 365 data with reliable backup and recovery solutions.","description":"Backup for Microsoft 365 provides backup and recovery for Microsoft 365 data including emails and files.","pricing":{},"features":[{"name":"Comprehensive Data Backup","value":"Ensure Total Data Security","valueDescription":"Provides peace of mind by securely backing up crucial data."},{"name":"Effortless Recovery Process","value":"Streamline Data Restoration","valueDescription":"Minimizes downtime by enabling rapid recovery."},{"name":"Compliance Assurance","value":"Achieve Regulatory Compliance","valueDescription":"Helps businesses meet data privacy and protection standards."},{"name":"User-Friendly Interface","value":"Simplify Backup Management","valueDescription":"Allows users to easily navigate through settings."}]},{"name":"Exchange Email","type":"Product","url":"https://www.intermedia.com/products/exchange-hosting","summary":"Secure and reliable email hosting for seamless business communications.","description":"Exchange email hosting service helping businesses streamline their communications through a secure platform.","pricing":{},"features":[{"name":"Email Hosting","value":"Facilitates Easy Collaboration","valueDescription":"Exchange Email provides a robust infrastructure for easy collaboration."},{"name":"Email Protection Services","value":"Safeguards Against Threats","valueDescription":"Extensive protection against spam and phishing attacks."},{"name":"Data Protection","value":"Protects Sensitive Information","valueDescription":"With email encryption and advanced threat monitoring."},{"name":"Outlook Integration","value":"Streamlines Email Management","valueDescription":"Manage email, calendar, and tasks in a single interface."},{"name":"Backup Solutions","value":"Ensures Data Recovery","valueDescription":"Regular automated backups protect emails."}]},{"name":"Outlook Backup","type":"Product","url":"https://www.intermedia.com/products/outlook-backup","summary":"Protect your email data seamlessly and ensure business continuity with Outlook Backup.","description":"Outlook Backup offers a reliable solution to protect and restore mailbox data.","pricing":{},"features":[{"name":"Mailbox Data Protection","value":"Protects Your Email Data","valueDescription":"With robust backup technology, Outlook Backup ensures critical mailbox data is securely stored."},{"name":"Easy Restoration","value":"Restores Quickly","valueDescription":"Users can quickly restore lost emails."},{"name":"Cloud-Based Solution","value":"Access from Anywhere","valueDescription":"Offers flexibility and ease of use."},{"name":"Automated Backups","value":"Automates Data Protection","valueDescription":"Eliminates the risk of forgetting to back up."}]},{"name":"Email Protection","type":"Product","url":"https://www.intermedia.com/products/intermedia-email-protection","summary":"Defend Against Email-Borne Threats Effectively.","description":"Email protection to defend against email-borne threats.","pricing":{},"features":[{"name":"Threat Detection","value":"Detects And Mitigates Threats","valueDescription":"Protects your organization from various email-borne threats."},{"name":"Data Loss Prevention","value":"Prevents Information Leaks","valueDescription":"Helps maintain compliance."},{"name":"Email Encryption","value":"Encrypts Sensitive Emails","valueDescription":"Securely encrypting emails protects sensitive data."},{"name":"Customizable Security Policies","value":"Customizes Security Measures","valueDescription":"Facilitates alignment with industry regulations."},{"name":"User-Friendly Interface","value":"Simplifies Management","valueDescription":"Allows administrators to set policies without hassle."}]},{"name":"Email Encryption","type":"Product","url":"https://www.intermedia.com/products/email-encryption","summary":"Secure Your Emails With Robust Encryption.","description":"Email encryption to secure messages in transit and at rest.","pricing":{},"features":[{"name":"Message Security","value":"Safeguard Sensitive Data","valueDescription":"Provides an added layer of security for confidential communications."},{"name":"Enforced Encryption Policies","value":"Automate Encryption","valueDescription":"Streamlines processes by applying encryption based on customizable rules."},{"name":"Compliance Support","value":"Ensure Legal Compliance","valueDescription":"Assists organizations in adhering to industry regulations."},{"name":"User-Friendly Integration","value":"Easy Implementation","valueDescription":"Allows for quick deployment without disrupting workflows."}]},{"name":"Intermedia AI","type":"Product","url":"https://www.intermedia.com/products/ai","summary":"Empower Your Communication With Integrated AI Solutions.","description":"Intermedia AI platform providing AI capabilities across Intermedia products.","pricing":{},"features":[{"name":"AI Interaction Insights","value":"Enhance Customer Understanding","valueDescription":"Utilize data from AI-driven interactions to identify trends."},{"name":"AI Agent Assist","value":"Improve Agent Efficiency","valueDescription":"Provide agents with AI-generated suggestions."},{"name":"AI Supervisor Assist","value":"Facilitate Performance Management","valueDescription":"Enhance operational oversight with AI-driven analytics."},{"name":"AI Agent Evaluator","value":"Streamline Performance Reviews","valueDescription":"Utilize AI to objectively evaluate interactions."}]},{"name":"AI Agent | Receptionist","type":"Product","url":"https://www.intermedia.com/products/ai-agent-receptionist","summary":"Enhance efficiency and customer experience with an AI-driven receptionist.","description":"AI receptionist solution to handle front-desk interactions and triage inquiries.","pricing":{},"features":[{"name":"Front-Desk Interaction Management","value":"Streamlines Call Handling","valueDescription":"Reduces wait times and ensures efficient routing."},{"name":"24/7 Availability","value":"Ensures Constant Accessibility","valueDescription":"Frees businesses from time constraints."},{"name":"Inquiry Triage","value":"Prioritizes Important Inquiries","valueDescription":"Allows customers to receive faster responses."},{"name":"Integration with Unified Communications","value":"Facilitates Cohesive Workflows","valueDescription":"Maximizes efficiency and minimizes friction."},{"name":"Customizable Responses","value":"Delivers Personalized Interactions","valueDescription":"Enhances customer experience by providing tailored responses."}]},{"name":"Intermedia for Teams","type":"Product","url":"https://www.intermedia.com/products/teams","summary":"Integrates Microsoft Teams with Intermedia's solutions for enhanced collaboration.","description":"Intermedia integration with Microsoft Teams enables streamlined collaboration within the Unite platform.","pricing":{},"features":[{"name":"Seamless Microsoft Teams Integration","value":"Enhances Collaboration","valueDescription":"Leverage Intermedia’s solutions within Microsoft Teams."},{"name":"Unified Communications Support","value":"Centralizes Communication","valueDescription":"Engage in conversations via calls and meetings in one place."},{"name":"Enhanced Security Features","value":"Protects Data","valueDescription":"Helps organizations maintain compliance and protect sensitive data."},{"name":"Robust Support and Onboarding","value":"Facilitates Easy Adoption","valueDescription":"Ensures teams quickly adapt to the integrated Microsoft Teams features."}]},{"name":"Intermedia Archiving","type":"Product","url":"https://www.intermedia.com/products/intermedia-archiving","summary":"Ensures secure data retention and eDiscovery compliance for businesses.","description":"Intermedia Archiving provides a secure and compliant solution for data retention and eDiscovery.","pricing":{},"features":[{"name":"Regulatory Compliance","value":"Achieves Compliance Standards","valueDescription":"Helps businesses comply with legal obligations."},{"name":"eDiscovery Support","value":"Streamlines Data Retrieval","valueDescription":"Enables businesses to quickly access important information."},{"name":"Secure Data Management","value":"Secures Sensitive Information","valueDescription":"Ensures archived data is stored securely."},{"name":"Scalable Solution","value":"Adapts to Business Growth","valueDescription":"Offers a flexible archiving solution that can grow with your company."}]},{"name":"Integrations","type":"Product","url":"https://www.intermedia.com/integrations","summary":"Enhance productivity by connecting different applications seamlessly.","description":"Integrations with third-party apps to extend Intermedia capabilities.","pricing":{},"features":[{"name":"Third-Party App Integrations","value":"Streamlines Business Operations","valueDescription":"Allows connections with applications to enhance workflows."},{"name":"APIs for Custom Integrations","value":"Facilitates Custom Development","valueDescription":"Build unique solutions tailored to business requirements."},{"name":"User-Friendly Interface","value":"Simplifies Management","valueDescription":"Helps users easily connect and manage integrations."},{"name":"Cross-Platform Compatibility","value":"Enhances Accessibility","valueDescription":"Ensures that users can access and utilize integrations across platforms."}]},{"name":"APIs","type":"Product","url":"https://www.intermedia.com/integrations/apis","summary":"Enable custom integrations with a comprehensive API platform.","description":"APIs for developers to build custom integrations with Intermedia services.","pricing":{},"features":[{"name":"Custom Integrations","value":"Build Custom Solutions","valueDescription":"Leverage flexible APIs to create tailored integrations."},{"name":"Robust Security","value":"Secure Data Handling","valueDescription":"Protect sensitive information while integrating with Intermedia's services."},{"name":"Comprehensive Documentation","value":"Easy Implementation","valueDescription":"Access thorough guides that simplify the integration process."},{"name":"Scalability","value":"Supports Growing Businesses","valueDescription":"Adapt and expand your solutions as business needs evolve."}]}],"audiences":[{"title":"Growth Oriented Small Businesses","description":"Small businesses seeking a secure, integrated cloud communications platform.","industries":["Technology","Professional Services","Retail","Healthcare"],"geography":"Global","painPoints":"In-house IT complexity; multiple vendors; data protection and compliance; remote work enablement; rising costs","businessGoals":"Streamline communications; reduce IT overhead; improve security; enable scalable growth","positioningStatement":"A secure, cloud-based unified communications platform with AI-assisted productivity and integrated data protection for small businesses seeking simplicity and growth."},{"title":"Technology Channel Partners","description":"Technology partners delivering IT solutions to SMBs needing integration and security.","industries":["IT Services","Managed Service Providers","Channel Partners"],"geography":"Global","painPoints":"Need for scalable APIs; multi-tenant support; partner enablement; differentiation","businessGoals":"Expand partner ecosystem; increase recurring revenue; deliver integrated solutions","positioningStatement":"Partners can extend unified communications with scalable APIs and AI tools, delivering secure, integrated SMB solutions."},{"title":"Compliance And Security Focused SMBs","description":"SMBs in regulated industries needing data protection and eDiscovery.","industries":["Legal","Healthcare","Financial Services","Public Sector"],"geography":"North America and Europe","painPoints":"Regulatory compliance requirements; data retention; risk of data loss","businessGoals":"Ensure compliance; minimize risk; quick access to archived data","positioningStatement":"Secure data protection, encryption, and compliant archiving solutions that simplify regulatory obligations for regulated SMBs."},{"title":"Contact Center And Customer Experience Leaders","description":"SMBs aiming to optimize customer interactions across channels.","industries":["Retail","Healthcare","Financial Services","Hospitality"],"geography":"North America","painPoints":"Omni-channel routing inefficiencies; long wait times; agent coaching gaps","businessGoals":"Improve CSAT; reduce handle time; increase throughput","positioningStatement":"A cross-channel contact center platform with AI powered insights and seamless integration to elevate customer experiences."}],"segments":[{"name":"Unified Communications as a Service (UCaaS)","description":"Capabilities that provide cloud-hosted voice, video, team chat, and collaboration with PBX, SIP trunking, toll-free calling, and platform integrations for small and distributed businesses.","color":1,"productNames":["Intermedia Unite","Intermedia for Teams","SIP Trunking","Toll-Free Calling","SecuriSync","Microsoft 365"]},{"name":"Contact center as a service (CCaaS)","description":"Omni-channel customer engagement and agent enablement that include intelligent routing, real-time AI assistance, interaction analytics, and supervisor tools to improve contact center performance.","color":2,"productNames":["Intermedia Contact Center","Intermedia AI","AI Agent | Receptionist","Copilot"]},{"name":"Cloud backup and recovery","description":"Backup, archival, and restore capabilities for SaaS and mailbox data that ensure business continuity, fast recovery, and scalable retention for compliance and operational resilience.","color":3,"productNames":["Backup for Microsoft 365","Outlook Backup","Intermedia Archiving","SecuriSync"]},{"name":"Email security and compliance","description":"Email-focused defenses and compliance functions including threat detection, enforced encryption, data loss prevention, eDiscovery, and retention to protect sensitive communications.","color":4,"productNames":["Email Protection","Email Encryption","Exchange Email","Intermedia Archiving"]},{"name":"Communications APIs and integrations","description":"APIs and integration capabilities that enable developers and partners to extend communications, embed workflows, and connect Intermedia services with third-party apps and automation platforms.","color":5,"productNames":["APIs","Integrations","Intermedia AI","Copilot"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.intermedia.com","text":"Intermedia"},{"url":"https://www.intermedia.com/products/unite","text":"Intermedia Unite"},{"url":"https://www.intermedia.com/products/contact-center","text":"Intermedia Contact Center"},{"url":"https://www.intermedia.com/products/securisync","text":"SecuriSync"},{"url":"https://www.intermedia.com/products/toll-free","text":"Toll-Free Calling"},{"url":"https://www.intermedia.com/products/sip-trunking","text":"SIP Trunking"},{"url":"https://www.intermedia.com/products/microsoft365","text":"Microsoft 365"},{"url":"https://www.intermedia.com/products/copilot","text":"Copilot"},{"url":"https://www.intermedia.com/products/microsoft365-backup","text":"Backup for Microsoft 365"},{"url":"https://www.intermedia.com/products/exchange-hosting","text":"Exchange Email"},{"url":"https://www.intermedia.com/products/outlook-backup","text":"Outlook Backup"},{"url":"https://www.intermedia.com/products/intermedia-email-protection","text":"Email Protection"},{"url":"https://www.intermedia.com/products/email-encryption","text":"Email Encryption"},{"url":"https://www.intermedia.com/products/ai","text":"Intermedia AI"},{"url":"https://www.intermedia.com/products/ai-agent-receptionist","text":"AI Agent | Receptionist"},{"url":"https://www.intermedia.com/products/teams","text":"Intermedia for Teams"},{"url":"https://www.intermedia.com/products/intermedia-archiving","text":"Intermedia Archiving"},{"url":"https://www.intermedia.com/integrations","text":"Integrations"},{"url":"https://www.intermedia.com/integrations/apis","text":"APIs"}]}