Infobip Unclaimed

Enhance customer interactions with AI-driven solutions and holistic journey orchestration.

Empower your communication with a flexible API stack designed for scalability.

Reduce messaging costs with optimized channel selection.

Enhance security and reliability by blocking fraudulent OTP traffic.

Protects your network from SMS and Voice fraud effectively.

Optimize communication with advanced RCS and monetization capabilities.

Cloud contact center capabilities including omnichannel routing, virtual agents, analytics, and unified interaction history to improve customer service efficiency and agent productivity.

API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.

Capabilities that detect and block fraudulent SMS/voice and OTP traffic and protect operator and enterprise revenue and trust.

Orchestration of cross‑channel customer journeys combined with unified customer data and engagement analytics to personalize and optimize experiences.

Rich communication services connectivity, MaaP billing and visibility, and operator controls to manage RCS traffic and monetization.

AgentOS

AgentOS is Infobip's journey orchestration and AI agents platform, enabling journey orchestration, AI agents, AI chatbot builder, cloud contact center, customer data platform, conversational AI, customer engagement analytics, and voice AI agents.

• Automate Conversations
  Leverage AI agents to streamline communications, providing quick responses and support to customer inquiries, enhancing engagement and satisfaction.
• Enable Conversational Experiences
  Implement sophisticated conversational AI to engage customers proactively, driving effective interactions and improving overall user satisfaction.
• Coordinate Customer Journeys
  Design and implement comprehensive customer journey pathways that ensure a relevant and timely experience at every touchpoint.
• Create Chatbots
  Easily design and deploy chatbots that operate across various channels, providing instant assistance and enhancing the customer experience.
• Integrate Customer Data
  Consolidate customer information to personalize communications and optimize marketing strategies based on insights and behavior patterns.
• Connect Agents with Customers
  Facilitate seamless communication between agents and customers through a scalable cloud contact center that supports various interaction channels.
• Manage Engagement
  Orchestrate and analyze customer engagement across various platforms, ensuring consistency and resonance in messaging.
• Analyze Performance
  Utilize detailed analytics to evaluate interaction success, facilitating data-driven decisions that improve customer experiences.
• Facilitate Voice Interactions
  Enhance customer service efficiency with voice AI agents that manage calls, providing instant support and improving service accessibility.

CPaaS X API

Modular API stack to help platforms scale exponentially.

• Scale Exponentially
  The modular structure allows businesses to integrate services as needed, enhancing flexibility and adaptability for various use cases.
• Guarantee Security
  Offers robust security protocols that protect user data and communication integrity.
• Streamline Processes
  Easily integrates with existing systems, enhancing workflow and operational efficiency.
• Engage Customers
  Enables engagement through SMS, email, voice, and chat, ensuring a comprehensive customer experience.
• Optimize Engagement
  Access to real-time analytics helps refine communication strategies and enhances customer satisfaction.

Smart Messaging

Smart Messaging helps optimize messaging costs by using the most efficient channel mix.

• Maximize Delivery Efficiency
  Utilizes data analytics to tailor the messaging approach for each user, ensuring that communications are delivered through the most effective channels.
• Optimize Messaging Expenses
  Smart Messaging significantly reduces unnecessary expenditure by analyzing cost-effectiveness across various channels.
• Enhance Security
  Protects brands and users from fraud by ensuring verification via secure channels.

Infobip Signals

Infobip Signals blocks fraudulent OTP traffic across channels to improve security and reliability.

• Reduces Fraudulent Activity
  By identifying and blocking fraudulent OTP traffic, Infobip Signals significantly decreases the risk of abuse, ensuring secure transactions and communications across all platforms.
• Protects All Communication Channels
  Infobip Signals' ability to function across multiple channels enhances security by providing a unified defense against fraudulent attempts, ensuring that all your communications are safeguarded.

Anam Protect Firewall

Firewall to secure your network from SMS and Voice fraud, protecting 120+ operators.

• Secure Network Against Fraud
  The firewall provides robust security for a wide array of operators, preventing unauthorized access and fraudulent activities.
• Eliminate Revenue Leakage
  This feature guarantees that all Application-to-Person (A2P) SMS traffic is accurately billed, reducing the chances of financial losses.

RCS Connectivity and Infobip MaaP

RCS connectivity and Infobip MaaP for full control, visibility, and billing efficiency.

• Achieve Complete Billing Efficiency
  Ensures accurate billing and operational transparency, enhancing profitability in RCS operations.
• Streamline RCS Traffic Management
  Simplifies the process of connecting and handling RCS messages, improving communication efficiency.
• Monitor and Control RCS Operations
  Provides real-time insights and control over messaging operations, enabling better resource allocation and strategic decision-making.