{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/infobip-com","markdownUrl":"https://nowen.ai/agents/infobip-com.md","jsonUrl":"https://nowen.ai/agents/infobip-com.json","name":"Infobip","website":"https://www.infobip.com","industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:31:31.358Z","summary":"Infobip is a global platform enabling omnichannel customer engagement for enterprises and service providers.","description":"Infobip is a global communications platform that enables organizations to connect with customers across omnichannel channels. Serving enterprises, telecommunications providers, financial services, retail, healthcare, and government, Infobip offers CX consulting, integration, and platform capabilities to design, deploy, and optimize customer experiences at scale. The company focuses on helping organizations deliver timely, reliable, and secure messaging and engagement experiences for diverse audiences while supporting a wide range of industry use cases and digital touchpoints.","mission":"Infobip's mission is to empower organizations to deliver fast, reliable, and secure omnichannel communications at scale, enabling meaningful customer experiences across every touchpoint.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/infobip-com","label":"Apply to Infobip's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"AgentOS","type":"Platform","url":"https://www.infobip.com/agentos","summary":"Enhance customer interactions with AI-driven solutions and holistic journey orchestration.","description":"AgentOS is Infobip's journey orchestration and AI agents platform, enabling journey orchestration, AI agents, AI chatbot builder, cloud contact center, customer data platform, conversational AI, customer engagement analytics, and voice AI agents.","pricing":{},"features":[{"name":"AI agents","value":"Automate Conversations","valueDescription":"Leverage AI agents to streamline communications, providing quick responses and support to customer inquiries, enhancing engagement and satisfaction."},{"name":"Conversational AI platform","value":"Enable Conversational Experiences","valueDescription":"Implement sophisticated conversational AI to engage customers proactively, driving effective interactions and improving overall user satisfaction."},{"name":"Journey orchestration","value":"Coordinate Customer Journeys","valueDescription":"Design and implement comprehensive customer journey pathways that ensure a relevant and timely experience at every touchpoint."},{"name":"AI chatbot builder","value":"Create Chatbots","valueDescription":"Easily design and deploy chatbots that operate across various channels, providing instant assistance and enhancing the customer experience."},{"name":"Customer data platform","value":"Integrate Customer Data","valueDescription":"Consolidate customer information to personalize communications and optimize marketing strategies based on insights and behavior patterns."},{"name":"Cloud contact center platform","value":"Connect Agents with Customers","valueDescription":"Facilitate seamless communication between agents and customers through a scalable cloud contact center that supports various interaction channels."},{"name":"Customer engagement platform","value":"Manage Engagement","valueDescription":"Orchestrate and analyze customer engagement across various platforms, ensuring consistency and resonance in messaging."},{"name":"Insights and analytics","value":"Analyze Performance","valueDescription":"Utilize detailed analytics to evaluate interaction success, facilitating data-driven decisions that improve customer experiences."},{"name":"Voice AI agents","value":"Facilitate Voice Interactions","valueDescription":"Enhance customer service efficiency with voice AI agents that manage calls, providing instant support and improving service accessibility."}]},{"name":"CPaaS X API","type":"Platform","url":"https://www.infobip.com/cpaas-x","summary":"Empower your communication with a flexible API stack designed for scalability.","description":"Modular API stack to help platforms scale exponentially.","pricing":{},"features":[{"name":"Modular API Stack","value":"Scale Exponentially","valueDescription":"The modular structure allows businesses to integrate services as needed, enhancing flexibility and adaptability for various use cases."},{"name":"Secure Messaging","value":"Guarantee Security","valueDescription":"Offers robust security protocols that protect user data and communication integrity."},{"name":"Integrations","value":"Streamline Processes","valueDescription":"Easily integrates with existing systems, enhancing workflow and operational efficiency."},{"name":"Multichannel Support","value":"Engage Customers","valueDescription":"Enables engagement through SMS, email, voice, and chat, ensuring a comprehensive customer experience."},{"name":"Analytics and Insights","value":"Optimize Engagement","valueDescription":"Access to real-time analytics helps refine communication strategies and enhances customer satisfaction."}]},{"name":"Smart Messaging","type":"Platform","url":"https://www.infobip.com/smart-messaging","summary":"Reduce messaging costs with optimized channel selection.","description":"Smart Messaging helps optimize messaging costs by using the most efficient channel mix.","pricing":{},"features":[{"name":"Channel Optimization","value":"Maximize Delivery Efficiency","valueDescription":"Utilizes data analytics to tailor the messaging approach for each user, ensuring that communications are delivered through the most effective channels."},{"name":"Cost Efficiency","value":"Optimize Messaging Expenses","valueDescription":"Smart Messaging significantly reduces unnecessary expenditure by analyzing cost-effectiveness across various channels."},{"name":"Fraud Prevention","value":"Enhance Security","valueDescription":"Protects brands and users from fraud by ensuring verification via secure channels."}]},{"name":"Infobip Signals","type":"Product","url":"https://www.infobip.com/signals","summary":"Enhance security and reliability by blocking fraudulent OTP traffic.","description":"Infobip Signals blocks fraudulent OTP traffic across channels to improve security and reliability.","pricing":{},"features":[{"name":"Fraudulent OTP Traffic Blocking","value":"Reduces Fraudulent Activity","valueDescription":"By identifying and blocking fraudulent OTP traffic, Infobip Signals significantly decreases the risk of abuse, ensuring secure transactions and communications across all platforms."},{"name":"Multi-Channel Support","value":"Protects All Communication Channels","valueDescription":"Infobip Signals' ability to function across multiple channels enhances security by providing a unified defense against fraudulent attempts, ensuring that all your communications are safeguarded."}]},{"name":"Anam Protect Firewall","type":"Product","url":"https://www.infobip.com/telecoms/anam-protect","summary":"Protects your network from SMS and Voice fraud effectively.","description":"Firewall to secure your network from SMS and Voice fraud, protecting 120+ operators.","pricing":{},"features":[{"name":"Operator Protection","value":"Secure Network Against Fraud","valueDescription":"The firewall provides robust security for a wide array of operators, preventing unauthorized access and fraudulent activities."},{"name":"SMS Firewall","value":"Eliminate Revenue Leakage","valueDescription":"This feature guarantees that all Application-to-Person (A2P) SMS traffic is accurately billed, reducing the chances of financial losses."}]},{"name":"RCS Connectivity and Infobip MaaP","type":"Product","url":"https://www.infobip.com/telecoms/rcs-monetization","summary":"Optimize communication with advanced RCS and monetization capabilities.","description":"RCS connectivity and Infobip MaaP for full control, visibility, and billing efficiency.","pricing":{},"features":[{"name":"Infobip MaaP","value":"Achieve Complete Billing Efficiency","valueDescription":"Ensures accurate billing and operational transparency, enhancing profitability in RCS operations."},{"name":"RCS Connectivity","value":"Streamline RCS Traffic Management","valueDescription":"Simplifies the process of connecting and handling RCS messages, improving communication efficiency."},{"name":"Full Control and Visibility","value":"Monitor and Control RCS Operations","valueDescription":"Provides real-time insights and control over messaging operations, enabling better resource allocation and strategic decision-making."}]}],"audiences":[],"segments":[{"name":"Contact Center as a Service (CCaaS)","description":"Cloud contact center capabilities including omnichannel routing, virtual agents, analytics, and unified interaction history to improve customer service efficiency and agent productivity.","size":7.08,"cagr":17.4,"color":1,"productNames":["AgentOS"],"methodology":"Estimate based on recent market reports in the search results. Fortune Business Insights reports a 2025 market value of USD 7.08 billion and projects a 17.4% CAGR (2026–2034); other independent reports show similar directionality (ResearchNester: USD 6.4B in 2025, 19.6% CAGR; Market.us: strong growth to USD 23.6B by 2032). I used Fortune’s 2025 figure for market size and its 17.4% CAGR as the primary growth-rate estimate while noting corroborating higher-range forecasts from other sources.","citations":[{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"The global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025"},{"url":"https://www.researchnester.com/reports/contact-center-as-a-service-market/3007","text":"2025 Market Size: USD 6.4 billion; CAGR 19.6% (2026-2035)"},{"url":"https://scoop.market.us/contact-center-as-a-service-statistics/","text":"The revenue of the global CCaaS market is projected to reach USD 23.6 billion by 2032."}]},{"name":"Communications platform as a service (CPaaS)","description":"API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.","size":25,"cagr":28.1,"color":2,"productNames":["CPaaS X API","Smart Messaging"],"methodology":"Multiple market reports in the search results place CPaaS revenue in the mid‑$20B range for the mid‑2020s (reports show ~USD 23–30B in 2025) and forecast rapid expansion. Independent vendor forecasts cluster around high double‑digit CAGRs (~25–30%). I selected a consensus market size of ~USD 25.0B (approx. 2025) and a growth potential CAGR of 28.1%, reflecting the weighted median of major published forecasts (Fortune Business Insights, Juniper, PersistenceMarketResearch, MarketsandMarkets, InsightAce, Arthur D. Little).","citations":[{"url":"https://www.fortunebusinessinsights.com/communication-platform-as-a-service-cpaas-market-106471","text":"2025 Market Size: USD 23.19 billion; CAGR: 28.10% from 2026–2034"},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/communication-services/cpaas-research-report/","text":"Total market value in 2025 $30.2bn; $48.1bn in 2029"},{"url":"https://www.persistencemarketresearch.com/market-research/communication-platform-as-a-service-cpaas-market.asp","text":"US$ 14.9 billion in 2026; projected US$ 72.7 billion by 2033; CAGR 25.4% (2026-2033)"},{"url":"https://www.marketsandmarkets.com/Market-Reports/communications-platform-as-a-service-market-195778981.html","text":"Market size valued at USD 12.5 billion in 2022; projected to reach USD 45.3 billion by 2027; CAGR 29.4% (2022-2027)"},{"url":"https://www.insightaceanalytic.com/report/communication-platform-as-a-service-cpaas-market/1610","text":"Global CPaaS Market Size valued at USD 25.01 Billion in 2025; CAGR 29.8% (2026-2035)"},{"url":"https://www.adlittle.com/sites/default/files/viewpoints/arthur_d_little_development_of_cpaas.pdf","text":"CPaaS market from €15.3bn in 2019 to €51.7bn in 2024; CAGR +27.6%"}]},{"name":"Messaging security and fraud prevention","description":"Capabilities that detect and block fraudulent SMS/voice and OTP traffic and protect operator and enterprise revenue and trust.","size":3.8,"cagr":18,"color":3,"productNames":["Anam Protect Firewall","Infobip Signals","Smart Messaging"],"methodology":"Estimation based on published global fraud detection & prevention market sizes (USD 43–55B range for 2025) and the Juniper report on messaging fraud impact. Messaging security (SMS/voice/OTP prevention) is a niche within the broader FDP market; assuming it represents roughly 5–10% of the FDP market (midpoint ~7%) yields an estimated market size of ~USD 3.8B in 2025. Growth potential is aligned with published FDP CAGRs (~17.5%) and adjusted slightly higher (≈18%) reflecting increasing operator and enterprise investment against rising messaging/OTP-specific threats (RCS, AI-driven fraud, OTP interception).","citations":[{"url":"https://www.fortunebusinessinsights.com/industry-reports/fraud-detection-and-prevention-market-100231","text":"The global fraud detection and prevention market size was valued at USD 54.61 billion in 2025"},{"url":"https://www.marketsandmarkets.com/PressReleases/fraud-detection-prevention.asp","text":"The fraud detection and prevention market is projected to grow from USD 35.71 billion in 2026 to USD 80.01 billion by 2031, at a CAGR of 17.5%"},{"url":"https://www.futuremarketinsights.com/reports/fraud-detection-and-prevention-market","text":"The fraud detection and prevention market is projected to grow from USD 43.4 billion in 2025 to USD 217.8 billion by 2035, at a CAGR of 17.5%."},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/messaging/mobile-messaging-fraud-prevention-research-report/","text":"$80.5bn Total messaging fraud cost to subscribers in 2025"}]},{"name":"Customer journey orchestration and customer data platform","description":"Orchestration of cross‑channel customer journeys combined with unified customer data and engagement analytics to personalize and optimize experiences.","size":16,"cagr":23,"color":4,"productNames":["AgentOS","Smart Messaging"],"methodology":"Estimated near‑term combined market (customer journey orchestration + customer data platforms) by summing a 2025 CJO market estimate (~USD 12.5B) and a representative CDP 2025 estimate (~USD 3.5B midpoint of reported values) → ~USD 16.0B. Growth potential derived from reported CJO CAGR (~24%) and CDP CAGR range (≈13.8%–25.4%); a weighted average (CJO dominant share) yields ~23% CAGR.","citations":[{"url":"https://www.marketsandmarkets.com/PressReleases/customer-data-platform.asp","text":"projected to grow from USD 7.34 billion in 2026 to USD 14.04 billion by 2031, at a CAGR of 13.8%."},{"url":"https://www.marketresearchfuture.com/reports/customer-data-platform-market-31630","text":"The customer data platform market reached an estimated USD 3.89 billion in 2025 ... registering a CAGR of 25.38%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633","text":"The global customer data platform (CDP) market size was valued at USD 3.28 billion in 2025 ... CAGR of 19.60%."},{"url":"https://www.linkedin.com/pulse/customer-journey-orchestration-market-set-reach-smunf","text":"In 2025, the global market is projected to reach USD 12.5 billion, with an anticipated CAGR of 24.0% extending to 2034."}]},{"name":"RCS business messaging and operator monetization","description":"Rich communication services connectivity, MaaP billing and visibility, and operator controls to manage RCS traffic and monetization.","size":2,"cagr":34.3,"color":5,"productNames":["RCS Connectivity and Infobip MaaP","Anam Protect Firewall"],"methodology":"Primary source: Juniper Research reports global operator RCS-for-Business revenue of $2.0bn in 2026 rising to $6.5bn in 2030; I used those operator-focused figures to estimate market size (~$2.0bn) and derived a CAGR (~34.3%) for 2026–2030. I cross-checked with a broader RCS business-messaging market report (WiseGuy) that cites a larger overall market ($5.16bn in 2025) and a longer-term CAGR (17.1%), indicating the operator-monetization subset can grow faster in the near term as RCS adoption and monetization increase.","citations":[{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/messaging/rcs-for-business-research-report/","text":"$2.0bn Global RCS for Business mobile operator revenue in 2026"},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/messaging/rcs-for-business-research-report/","text":"$6.5bn Global RCS for Business mobile operator revenue in 2030"},{"url":"https://www.wiseguyreports.com/reports/rcs-business-messaging-market","text":"The RCS Business Messaging Market Size was valued at 5.16 USD Billion in 2025"},{"url":"https://www.wiseguyreports.com/reports/rcs-business-messaging-market","text":"CAGR, 2026–2035 17.1%"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.infobip.com","text":"Infobip"},{"url":"https://www.infobip.com/agentos","text":"AgentOS"},{"url":"https://www.infobip.com/cpaas-x","text":"CPaaS X API"},{"url":"https://www.infobip.com/smart-messaging","text":"Smart Messaging"},{"url":"https://www.infobip.com/signals","text":"Infobip Signals"},{"url":"https://www.infobip.com/telecoms/anam-protect","text":"Anam Protect Firewall"},{"url":"https://www.infobip.com/telecoms/rcs-monetization","text":"RCS Connectivity and Infobip MaaP"},{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"The global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025"},{"url":"https://www.researchnester.com/reports/contact-center-as-a-service-market/3007","text":"2025 Market Size: USD 6.4 billion; CAGR 19.6% (2026-2035)"},{"url":"https://scoop.market.us/contact-center-as-a-service-statistics/","text":"The revenue of the global CCaaS market is projected to reach USD 23.6 billion by 2032."},{"url":"https://www.fortunebusinessinsights.com/communication-platform-as-a-service-cpaas-market-106471","text":"2025 Market Size: USD 23.19 billion; CAGR: 28.10% from 2026–2034"},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/communication-services/cpaas-research-report/","text":"Total market value in 2025 $30.2bn; $48.1bn in 2029"},{"url":"https://www.persistencemarketresearch.com/market-research/communication-platform-as-a-service-cpaas-market.asp","text":"US$ 14.9 billion in 2026; projected US$ 72.7 billion by 2033; CAGR 25.4% (2026-2033)"},{"url":"https://www.marketsandmarkets.com/Market-Reports/communications-platform-as-a-service-market-195778981.html","text":"Market size valued at USD 12.5 billion in 2022; projected to reach USD 45.3 billion by 2027; CAGR 29.4% (2022-2027)"},{"url":"https://www.insightaceanalytic.com/report/communication-platform-as-a-service-cpaas-market/1610","text":"Global CPaaS Market Size valued at USD 25.01 Billion in 2025; CAGR 29.8% (2026-2035)"},{"url":"https://www.adlittle.com/sites/default/files/viewpoints/arthur_d_little_development_of_cpaas.pdf","text":"CPaaS market from €15.3bn in 2019 to €51.7bn in 2024; CAGR +27.6%"},{"url":"https://www.fortunebusinessinsights.com/industry-reports/fraud-detection-and-prevention-market-100231","text":"The global fraud detection and prevention market size was valued at USD 54.61 billion in 2025"},{"url":"https://www.marketsandmarkets.com/PressReleases/fraud-detection-prevention.asp","text":"The fraud detection and prevention market is projected to grow from USD 35.71 billion in 2026 to USD 80.01 billion by 2031, at a CAGR of 17.5%"},{"url":"https://www.futuremarketinsights.com/reports/fraud-detection-and-prevention-market","text":"The fraud detection and prevention market is projected to grow from USD 43.4 billion in 2025 to USD 217.8 billion by 2035, at a CAGR of 17.5%."},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/messaging/mobile-messaging-fraud-prevention-research-report/","text":"$80.5bn Total messaging fraud cost to subscribers in 2025"},{"url":"https://www.marketsandmarkets.com/PressReleases/customer-data-platform.asp","text":"projected to grow from USD 7.34 billion in 2026 to USD 14.04 billion by 2031, at a CAGR of 13.8%."},{"url":"https://www.marketresearchfuture.com/reports/customer-data-platform-market-31630","text":"The customer data platform market reached an estimated USD 3.89 billion in 2025 ... registering a CAGR of 25.38%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633","text":"The global customer data platform (CDP) market size was valued at USD 3.28 billion in 2025 ... CAGR of 19.60%."},{"url":"https://www.linkedin.com/pulse/customer-journey-orchestration-market-set-reach-smunf","text":"In 2025, the global market is projected to reach USD 12.5 billion, with an anticipated CAGR of 24.0% extending to 2034."},{"url":"https://www.juniperresearch.com/research/telecoms-connectivity/messaging/rcs-for-business-research-report/","text":"$2.0bn Global RCS for Business mobile operator revenue in 2026"},{"url":"https://www.wiseguyreports.com/reports/rcs-business-messaging-market","text":"The RCS Business Messaging Market Size was valued at 5.16 USD Billion in 2025"}]}