GoTo

AI-powered cloud communications uniting phone, messaging, and customer experience tools.

Deliver exceptional customer service with an AI-powered omnichannel contact center solution.

Simplifies online meetings with secure, easy-to-use technology for effective collaboration.

Host engaging webinars effortlessly with GoTo Webinar's comprehensive platform and powerful tools.

Engage and empower learners with GoTo Training's interactive online platform for seamless remote learning.

Cloud-hosted business phone, messaging, and presence that unifies voice, SMS, and team collaboration with integrations to CRM and productivity platforms.

Products: GoTo Connect

Omnichannel contact center capabilities for routing, IVR, ACD, agent supervision and workforce optimisation to manage customer service at scale.

Products: GoTo Connect Contact Center, GoTo Connect

AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.

Products: GoTo Connect, GoTo Connect Contact Center, GoTo Meeting

Secure, device-agnostic meeting capabilities including high-quality audio/video, noise suppression, breakout rooms and meeting transcriptions for team collaboration.

Products: GoTo Meeting

Tools for hosting, engaging, and analyzing live and simulive webinars and webcasts with CRM/marketing integrations and large-audience support.

Products: GoTo Webinar

Interactive instructor-led training and learning delivery with breakout rooms, assessments, certificates, LMS integrations, and session analytics.

Products: GoTo Training

GoTo Connect

GoTo Connect is an AI-powered cloud communications platform unifying phone, messaging, and CX tools to connect teams and customers across channels, enhancing customer interactions with robust features.

• Enhance Customer Interactions
  Utilize AI capabilities to deliver personalized customer experiences through automation and intelligent insights across various communication channels.
• Automate Customer Interactions
  This feature efficiently handles incoming interactions, ensuring customers are always assisted while freeing your team for higher-value tasks.
• Streamline Operations
  Connect effortlessly with existing tools to ensure a seamless flow of information and improved collaboration across teams.
• Deliver Consistent Experiences
  Engage customers on their preferred channels, ensuring seamless interactions and improving overall customer satisfaction.
• Leverage AI For Efficiency
  Admin GoPilot streamlines administration tasks, allowing quicker adjustments and management of the platform for optimal performance.
• Gain Insights Into Customer Sentiment
  Analyze customer sentiments and conversation topics to tailor responses and improve overall customer experience.
• Provide Consistent Experiences
  Manage all customer interactions from one platform, ensuring seamless transitions and cohesive experiences.
• Optimize Communication
  Experience a comprehensive suite of features including call routing, virtual voicemail, and custom auto attendants, tailored to enhance business communication efficiency.
• Drive Data-Informed Decisions
  Utilize data analytics to understand customer behavior, optimize communication strategies, and enhance business outcomes.
• Access Accurate Records
  Get detailed recaps and transcripts of customer conversations, empowering teams to follow up effectively and maintain context.
• Enhance SMS Communication
  This tool enables quick and relevant responses in text interactions, improving customer engagement and satisfaction.

GoTo Connect Contact Center

GoTo Connect Contact Center is an omnichannel cloud contact center that empowers agents and supervisors with AI-driven analytics and easy management, ensuring improved customer experiences and optimized performance.

• Enhance Decision-Making
  Utilize AI analytics to gain actionable insights from customer interactions, allowing teams to make informed decisions that improve service.
• Unify Customer Interactions
  Engage customers where they are by integrating multiple communication channels into one intuitive platform.
• Streamline Call Management
  Use advanced call routing methods to connect customers with the best-suited agents, reducing wait times and improving resolution rates.
• Improve Agent Performance
  Provide supervisors with tools for monitoring and evaluating agent performance to ensure high-quality service delivery.
• Enhance Customer Experience
  Allow customers to self-serve on common issues, freeing up valuable agent time for more complex requests.

GoTo Meeting

GoTo Meeting is a secure online meeting platform that works on any device, anywhere. It provides features designed to streamline virtual collaboration and enhance communication for teams of all sizes.

• Protects Meeting Security
  GoTo Meeting guarantees the security of users' information and communications across multiple devices, providing peace of mind while collaborating.
• Ensures Clear Communication
  Users benefit from background noise suppression, ensuring that all participants can hear and be heard clearly, promoting effective communication.
• Access Recorded Content
  Participants can access detailed transcriptions after meetings, ensuring that no critical points are missed and providing a reference for future use.
• Facilitates Group Work
  Breakout rooms enhance collaboration by allowing participants to engage in smaller discussions, improving focus and participation.
• Saves Time in Starting Meetings
  Users can easily start instant meetings without navigating complex menus, helping to maximize productivity and efficiency.

GoTo Webinar

GoTo Webinar is an all-in-one webinar platform designed for hosting, engaging attendees, and analyzing outcomes. It offers powerful tools for users to manage live and recorded events while ensuring security and robust integrations with other tools, making it suitable for a variety of organizational needs.

• Enhance Audience Interaction
  Utilize tools like live Q&A and polls to foster audience participation, alongside analytics to evaluate engagement levels.
• Trust in Secure Solutions
  Ensure data safety and maintain consistent performance with GoTo Webinar’s top-notch security protocols and reliability.
• Streamline Lead Management
  Seamlessly connect with tools like Salesforce and HubSpot to efficiently manage and synchronize your registrants’ information.
• On-Demand Access
  Easily create and replay recorded webinars, allowing participants to engage with content whenever they prefer.
• Maximize Scheduling Flexibility
  Plan and automate pre-recorded sessions while maintaining interactive elements to better engage live audiences.
• Host Large Scale Events
  Leverage webcast mode to efficiently manage and engage with larger audiences, making it ideal for significant events.
• Expand Your Reach
  Share your webinars on a broader platform to attract a more extensive audience for your content.

GoTo Training

GoTo Training is an online training platform with live interactive classes and collaborative features, scalable to multiple audiences. It includes tools for breakout sessions, participant management, and detailed analytics, ensuring engaging training experiences.

• Foster Small Group Interaction
  Utilize breakout rooms to enhance engagement and interaction during training sessions.
• Access Training Anytime
  Allow participants to revisit training sessions at their convenience with cloud-based recordings.
• Enhance Instructional Delivery
  Utilize screen sharing to demonstrate content, facilitating interactive learning experiences.
• Recognize Participant Achievements
  Provide certificates that validate participants' successful completion of training sessions, enhancing their credentialing.
• Seamlessly Integrate Training
  Connect GoTo Training with existing LMS platforms to streamline course management and delivery.
• Track Training Outcomes
  Access comprehensive reports to evaluate training effectiveness and participant engagement.
• Encourage Real-Time Questions
  Enable participants to ask questions and interact with each other during training for a more dynamic experience.
• Gauge Participant Engagement
  Incorporate live tests and polls to measure understanding and gather feedback during training.
• Streamline Content Management
  Facilitate easy access and organization of training resources for efficient delivery.
• Manage Questions Efficiently
  Utilize the hand-raising feature to streamline participant queries and maintain session flow.