{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/goto-com","markdownUrl":"https://nowen.ai/agents/goto-com.md","jsonUrl":"https://nowen.ai/agents/goto-com.json","name":"GoTo","website":"https://www.goto.com","location":"Boston, Massachusetts, United States","address":{"city":"Boston","state":"Massachusetts","country":"United States"},"industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:26:19.402Z","summary":"GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.","description":"GoTo is a cloud-based communications and IT solutions provider that enables businesses to connect, collaborate, and engage customers across channels. With products such as GoTo Connect, GoTo Meeting, GoTo Webinar, and GoTo Training, the company offers AI-powered, omnichannel communications, unified collaboration, and customer experience tools designed for small to large organizations. GoTo emphasizes secure, scalable solutions with easy deployment and extensive CRM and IT integrations, serving industries including automotive, education, healthcare, government, and retail. The GoTo portfolio aims to simplify how teams communicate and deliver consistent experiences, whether in person or remotely, across voice, chat, video, and web interfaces.","mission":"To power seamless, secure, and scalable communications for businesses worldwide, enabling teams to connect, collaborate, and serve customers across channels.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Amazon"],"products":[{"name":"GoTo Connect","type":"Platform","url":"https://www.goto.com/connect","summary":"AI-powered cloud communications uniting phone, messaging, and customer experience tools.","description":"GoTo Connect is an AI-powered cloud communications platform unifying phone, messaging, and CX tools to connect teams and customers across channels, enhancing customer interactions with robust features.","pricing":{},"features":[{"name":"AI-powered communications","value":"Enhance Customer Interactions","valueDescription":"Utilize AI capabilities to deliver personalized customer experiences through automation and intelligent insights across various communication channels."},{"name":"AI Receptionist","value":"Automate Customer Interactions","valueDescription":"This feature efficiently handles incoming interactions, ensuring customers are always assisted while freeing your team for higher-value tasks."},{"name":"Integrations with Business Platforms","value":"Streamline Operations","valueDescription":"Connect effortlessly with existing tools to ensure a seamless flow of information and improved collaboration across teams."},{"name":"Omnichannel Customer Experience (CX)","value":"Deliver Consistent Experiences","valueDescription":"Engage customers on their preferred channels, ensuring seamless interactions and improving overall customer satisfaction."},{"name":"Admin GoPilot","value":"Leverage AI For Efficiency","valueDescription":"Admin GoPilot streamlines administration tasks, allowing quicker adjustments and management of the platform for optimal performance."},{"name":"Sentiment & Topic Detection","value":"Gain Insights Into Customer Sentiment","valueDescription":"Analyze customer sentiments and conversation topics to tailor responses and improve overall customer experience."},{"name":"Unified Customer Interaction","value":"Provide Consistent Experiences","valueDescription":"Manage all customer interactions from one platform, ensuring seamless transitions and cohesive experiences."},{"name":"Phone System Features","value":"Optimize Communication","valueDescription":"Experience a comprehensive suite of features including call routing, virtual voicemail, and custom auto attendants, tailored to enhance business communication efficiency."},{"name":"Advanced Analytics","value":"Drive Data-Informed Decisions","valueDescription":"Utilize data analytics to understand customer behavior, optimize communication strategies, and enhance business outcomes."},{"name":"Call Summaries & Transcriptions","value":"Access Accurate Records","valueDescription":"Get detailed recaps and transcripts of customer conversations, empowering teams to follow up effectively and maintain context."},{"name":"Messaging Assistant","value":"Enhance SMS Communication","valueDescription":"This tool enables quick and relevant responses in text interactions, improving customer engagement and satisfaction."}]},{"name":"GoTo Connect Contact Center","type":"Product","url":"https://www.goto.com/connect/contact-center","summary":"Deliver exceptional customer service with an AI-powered omnichannel contact center solution.","description":"GoTo Connect Contact Center is an omnichannel cloud contact center that empowers agents and supervisors with AI-driven analytics and easy management, ensuring improved customer experiences and optimized performance.","pricing":{},"features":[{"name":"AI-driven analytics","value":"Enhance Decision-Making","valueDescription":"Utilize AI analytics to gain actionable insights from customer interactions, allowing teams to make informed decisions that improve service."},{"name":"Omnichannel Support","value":"Unify Customer Interactions","valueDescription":"Engage customers where they are by integrating multiple communication channels into one intuitive platform."},{"name":"Automatic Call Distribution","value":"Streamline Call Management","valueDescription":"Use advanced call routing methods to connect customers with the best-suited agents, reducing wait times and improving resolution rates."},{"name":"AI Quality Management","value":"Improve Agent Performance","valueDescription":"Provide supervisors with tools for monitoring and evaluating agent performance to ensure high-quality service delivery."},{"name":"Interactive Voice Response","value":"Enhance Customer Experience","valueDescription":"Allow customers to self-serve on common issues, freeing up valuable agent time for more complex requests."}]},{"name":"GoTo Meeting","type":"Product","url":"https://www.goto.com/meeting","summary":"Simplifies online meetings with secure, easy-to-use technology for effective collaboration.","description":"GoTo Meeting is a secure online meeting platform that works on any device, anywhere. It provides features designed to streamline virtual collaboration and enhance communication for teams of all sizes.","pricing":{},"features":[{"name":"Secure online meetings across devices","value":"Protects Meeting Security","valueDescription":"GoTo Meeting guarantees the security of users' information and communications across multiple devices, providing peace of mind while collaborating."},{"name":"Crystal-clear audio with noise suppression","value":"Ensures Clear Communication","valueDescription":"Users benefit from background noise suppression, ensuring that all participants can hear and be heard clearly, promoting effective communication."},{"name":"Meeting transcriptions","value":"Access Recorded Content","valueDescription":"Participants can access detailed transcriptions after meetings, ensuring that no critical points are missed and providing a reference for future use."},{"name":"Breakout rooms","value":"Facilitates Group Work","valueDescription":"Breakout rooms enhance collaboration by allowing participants to engage in smaller discussions, improving focus and participation."},{"name":"One-click meetings","value":"Saves Time in Starting Meetings","valueDescription":"Users can easily start instant meetings without navigating complex menus, helping to maximize productivity and efficiency."}]},{"name":"GoTo Webinar","type":"Product","url":"https://www.goto.com/webinar","summary":"Host engaging webinars effortlessly with GoTo Webinar's comprehensive platform and powerful tools.","description":"GoTo Webinar is an all-in-one webinar platform designed for hosting, engaging attendees, and analyzing outcomes. It offers powerful tools for users to manage live and recorded events while ensuring security and robust integrations with other tools, making it suitable for a variety of organizational needs.","pricing":{},"features":[{"name":"Engagement toolkit","value":"Enhance Audience Interaction","valueDescription":"Utilize tools like live Q&A and polls to foster audience participation, alongside analytics to evaluate engagement levels."},{"name":"Security & reliability","value":"Trust in Secure Solutions","valueDescription":"Ensure data safety and maintain consistent performance with GoTo Webinar’s top-notch security protocols and reliability."},{"name":"CRM/marketing integrations","value":"Streamline Lead Management","valueDescription":"Seamlessly connect with tools like Salesforce and HubSpot to efficiently manage and synchronize your registrants’ information."},{"name":"Recorded events","value":"On-Demand Access","valueDescription":"Easily create and replay recorded webinars, allowing participants to engage with content whenever they prefer."},{"name":"Pre-recorded webinars","value":"Maximize Scheduling Flexibility","valueDescription":"Plan and automate pre-recorded sessions while maintaining interactive elements to better engage live audiences."},{"name":"Webcast mode","value":"Host Large Scale Events","valueDescription":"Leverage webcast mode to efficiently manage and engage with larger audiences, making it ideal for significant events."},{"name":"GoTo Stage Integration","value":"Expand Your Reach","valueDescription":"Share your webinars on a broader platform to attract a more extensive audience for your content."}]},{"name":"GoTo Training","type":"Product","url":"https://www.goto.com/training","summary":"Engage and empower learners with GoTo Training's interactive online platform for seamless remote learning.","description":"GoTo Training is an online training platform with live interactive classes and collaborative features, scalable to multiple audiences. It includes tools for breakout sessions, participant management, and detailed analytics, ensuring engaging training experiences.","pricing":{},"features":[{"name":"Breakout rooms","value":"Foster Small Group Interaction","valueDescription":"Utilize breakout rooms to enhance engagement and interaction during training sessions."},{"name":"Cloud recordings","value":"Access Training Anytime","valueDescription":"Allow participants to revisit training sessions at their convenience with cloud-based recordings."},{"name":"Screensharing and presenting","value":"Enhance Instructional Delivery","valueDescription":"Utilize screen sharing to demonstrate content, facilitating interactive learning experiences."},{"name":"Certificates of Completion","value":"Recognize Participant Achievements","valueDescription":"Provide certificates that validate participants' successful completion of training sessions, enhancing their credentialing."},{"name":"LMS integrations","value":"Seamlessly Integrate Training","valueDescription":"Connect GoTo Training with existing LMS platforms to streamline course management and delivery."},{"name":"Session reporting and analytics","value":"Track Training Outcomes","valueDescription":"Access comprehensive reports to evaluate training effectiveness and participant engagement."},{"name":"Chat","value":"Encourage Real-Time Questions","valueDescription":"Enable participants to ask questions and interact with each other during training for a more dynamic experience."},{"name":"Live tests and in-session polls","value":"Gauge Participant Engagement","valueDescription":"Incorporate live tests and polls to measure understanding and gather feedback during training."},{"name":"Content libraries","value":"Streamline Content Management","valueDescription":"Facilitate easy access and organization of training resources for efficient delivery."},{"name":"Hand raising","value":"Manage Questions Efficiently","valueDescription":"Utilize the hand-raising feature to streamline participant queries and maintain session flow."}]}],"audiences":[],"segments":[{"name":"Unified communications as a service (UCaaS)","description":"Cloud-hosted business phone, messaging, and presence that unifies voice, SMS, and team collaboration with integrations to CRM and productivity platforms.","color":1,"productNames":["GoTo Connect"]},{"name":"Contact center as a service (CCaaS)","description":"Omnichannel contact center capabilities for routing, IVR, ACD, agent supervision and workforce optimisation to manage customer service at scale.","color":2,"productNames":["GoTo Connect Contact Center","GoTo Connect"]},{"name":"Conversation intelligence and AI analytics","description":"AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.","color":3,"productNames":["GoTo Connect","GoTo Connect Contact Center","GoTo Meeting"]},{"name":"Video conferencing and virtual meetings","description":"Secure, device-agnostic meeting capabilities including high-quality audio/video, noise suppression, breakout rooms and meeting transcriptions for team collaboration.","color":4,"productNames":["GoTo Meeting"]},{"name":"Webinar and virtual event management","description":"Tools for hosting, engaging, and analyzing live and simulive webinars and webcasts with CRM/marketing integrations and large-audience support.","color":5,"productNames":["GoTo Webinar"]},{"name":"Virtual classroom and training delivery","description":"Interactive instructor-led training and learning delivery with breakout rooms, assessments, certificates, LMS integrations, and session analytics.","color":6,"productNames":["GoTo Training"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.goto.com","text":"GoTo"},{"url":"https://www.goto.com/connect","text":"GoTo Connect"},{"url":"https://www.goto.com/connect/contact-center","text":"GoTo Connect Contact Center"},{"url":"https://www.goto.com/meeting","text":"GoTo Meeting"},{"url":"https://www.goto.com/webinar","text":"GoTo Webinar"},{"url":"https://www.goto.com/training","text":"GoTo Training"}]}