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Swift B.V.

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Customer Supportgominimal.aiAmsterdam, NetherlandsUpdated

AI-powered ecommerce customer support automation across multiple channels.

Overview

Swift B.V. is a technology company delivering AI-powered customer support automation for ecommerce and digital commerce. The company enables businesses to connect to a wide range of tools and data sources via APIs, automating common inquiries, order tracking, returns, payments, and more. It serves ecommerce merchants of all sizes, providing real-time data access, configurable workflows, and scalable automation to improve customer experience and reduce manual effort. Privacy, security, and compliance are central, with clear data handling policies and governance for global data transfers and third-party processors.

Mission statement

To enable ecommerce teams to automate, scale, and improve customer support by securely integrating AI with their tools and data, delivering fast, accurate responses.

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What we offer

Minimal AI

Automate e-commerce customer support with AI Agents for efficient and scalable service.

gominimal.ai →

Market segments

Market size by segment

Growth potential (CAGR)

E-commerce customer service automation

2.8 Billion USD20% CAGR

Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.

Products: Minimal AI

Conversational AI for customer service

14.79 Billion USD22.3% CAGR

Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.

Products: Minimal AI

Workflow orchestration and case management

30 Billion USD18% CAGR

Tools that unify and automate end-to-end service workflows and case resolution across front and back office systems for faster fulfillment.

Products: Minimal AI

Post-purchase experience and order tracking

3.2 Billion USD12.8% CAGR

Real-time shipment tracking, order status notifications and returns processing to reduce support load and improve post-purchase customer experience.

Products: Minimal AI

More information about our offering

Minimal AI

Minimal AI is a platform for e-commerce customer-support automation. It provides AI Agents that can be trained and managed with the AI Manager, connects to over 60 tools to read and write live data, and automates support across various channels. The platform enables end-to-end automation of tickets and actions, supports multilingual operation, and aims to reduce manual support efforts while increasing revenue and customer satisfaction.

  • Access Real-Time Data
    Ensure your AI Agents have the most current information at their disposal, enhancing their ability to assist customers.
  • Achieve Rapid Response Times
    By utilizing AI, Minimal AI ensures quick and effective resolutions to customer inquiries, enhancing their experience.
  • Optimize Support Automatically
    Enhance the effectiveness of your support system as AI Agents continuously learn and adapt to improve service quality.
  • Streamline Returns Management
    Automatically process returns and answer queries, reducing workload for support teams.
  • Train AI On Business Processes
    This feature allows the AI to comprehend your unique business workflows and products, ensuring relevant and accurate responses.
  • Automate Support Across Channels
    Facilitate seamless customer interactions across all platforms without the need for multiple systems.
  • Offer Global Multilingual Support
    Cater to a worldwide audience by providing service in multiple languages effortlessly.
  • Deliver Instant Tracking Information
    Keep customers informed about their orders at every stage of the shipping process.
  • Execute Actions Across Systems
    Empower your AI Agents to automate interactions and execute tasks seamlessly across all integrated systems.
  • Connect Tools Instantly
    Simplify the integration process, enabling quick connections to all necessary platforms without technical hurdles.

Sources

Methodology and sourcing behind the figures and links shown above.

E-commerce customer service automation

Used reported totals for (a) AI-for-customer-service (global ~USD 12B–12.6B in 2024, high CAGR ~25%) and (b) AI-enabled e‑commerce solutions (USD 7.82B in 2025, CAGR ~13.5%). E‑commerce customer‑service automation is a subset of both datasets; allocating roughly 20–25% of the AI customer‑service market (and ~30–35% of e‑commerce AI solutions) yields an estimated market size ≈ USD 2.8B today. Growth potential (CAGR ~20%) is placed between the higher AI customer‑service forecasts (~25%) and the broader e‑commerce AI forecast (~13.5%), reflecting faster adoption of automated customer support in online retail.

Conversational AI for customer service

Multiple market reports in the search results converge on a current conversational/AI-for-customer-service market in the low-to-mid teens of billions USD (2024–2025) with strong multi-year growth forecasts. Fortune Business Insights values the conversational AI market at USD 14.79B (2025). Other reports (MarketsandMarkets, Future Market Insights, SNS Insider) show 2024–2025 valuations around USD 12.0–13.2B and CAGRs ranging ~17%–26%. I selected the 2025 market size from Fortune (USD 14.79B) and a consensus growth potential CAGR of 22.3% (approximate midpoint of reported forecast ranges) to represent expected expansion for conversational AI in customer service.

Workflow orchestration and case management

Search results show published estimates for workflow orchestration / related workflow automation markets ranging from about USD 16B (2024) to USD 43B (2023) and multiple forecasts with CAGRs between ~9% and ~32%. I synthesized these sources (workflow orchestration and adjacent workflow/automation reports) and selected a mid-point current market size (~USD 30B) and a growth potential (CAGR ~18%) reflecting consensus toward strong, multi-year growth driven by cloud, AI, and enterprise automation adoption.

Post-purchase experience and order tracking

Primary estimate based on Market Intelo’s market report citing a $3.2B market (2025) and a 12.8% CAGR (2026–2034). GrowthMarketReports (3.2B in 2024; 15.8% CAGR forecast) was used to corroborate scale and upside.

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